Customer Reviews for U-Haul at Mineral King

3,408 comentarios

1930 E Mineral King Av   Visalia, CA 93292
(1/4 mile East of Ben Maddox)

(559) 827-4575

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(559) 827-4575

1930 E Mineral King Av
Visalia, CA 93292
(1/4 mile East of Ben Maddox)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything went very smooth.

Paul O. 
Clasificación:
5.0

Quick and easy

Norma C. 
Clasificación:
5.0

When I tried to do the online check out I got to the part where I had to take pictures of the dash but the camera feature didn't work so I was not able to complete that. The outside of the van was also a little bit dirty but that was no big deal.

Sarah B. 
Clasificación:
5.0

The staff there is great. I've spent a trailer every weekend for the past 5 or 6 weeks. The online process and app is great and very simple. Recently, I had a problem with a trailer that may have been mistakenly out back n to service. The problem it impossible to use the trailer. They replaced the trailer quickly and I appreciate how cooperative they are and great care I received every week.

Dwight C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael C. 
Clasificación:
4.0

Have equipment available closer to my location

Jeremy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barrett D. 
Clasificación:
3.0

Maybe provide a man to assist the female

JAMES V. 
Clasificación:
5.0

Please check the records to see the three individuals who were working when I rented the trailer and the one gal who was running the whole storefront by herself when I returned it. They were all awesome beyond all my expectations. Please consider each one of them for upward mobility in your company!

Kimberly M. 
Clasificación:
5.0

Great truck! Fifteen foot box truck with ramp gets the job done!

Danny P. 
Clasificación:
5.0

Everything is perfect.

Ruth S. 
Clasificación:
2.0

The customer service was not good. The manager was a hot head. My attitude didn't help much either! In the end we figured it out somewhat, but it was not a good experience. The trailers were in need of repair, but that's not a priority with Uhaul!

Jeff C. 
Clasificación:
5.0

Just a comment: Love the new 9 ft cargo vans with the Bluetooth pairing and backup camera!

AMBER H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamie C. 
Clasificación:
5.0

Ease of rental

Sean T. 
Clasificación:
4.0

5 star Brian, can busy with demanding customers, but keeps calm and friendly. Thank you Chris, Sunday return time can be extremely busy. They do there vest to check in and provide service. Thank you guys.

Inez P. 
Clasificación:
1.0

First off the truck smelled like someone hauled trash in it previously… literally. Old beer and food smell. But I had no time to change anything I had an event scheduled for my small business. Then at drop off I was completely ignored. There was only 2 employees one just stared at me and kept on the computer. No customer service what so ever. Then another employee walks in . Very slow. Hung up some keys. He starts to walk out . I said excuse me and he ignored me. I'm not a quiet person nor do I speak in a soft voice. The other customers in the office turned their heads when I said it. The only reason I was in your office was because your website kept crashing. And not because of my signal. I had 5 g. I have rented her so many times but the older gentleman is always there and he is always very good to work with. He was not there yesterday and it was a horrible experience.

Nicole M. 
Clasificación:
5.0

The gentleman who helped us with our reservation and putting the trailer on our hitch was very kind and professional

Suzanne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

Your mobile app is not clear on when you are done reserving and paying. I went in to my mobile transaction and had info on why i had no info on what Lock box was mine. Yet I got an email giving me my estimated price tag. Looked pretty official for completed. However, very inconvient. Chatted online and was told I only had it reserved. It was just to frustrating to continue online so the chat put it so i could just walked in and finished my business. Service was very good at the site from beginning to end.

Jeanna B. 
Clasificación:
5.0

friendly, professional staff and service.

Roy K. 
Clasificación:
3.0

Please wash trucks in between rentals. The outside was bug ridden and just dirty from road grime. Gives the impression that trucks may not be well maintained. Inside the cab had some sticky residue over the passenger floorboard and cup holders. I don't even think anyone looked at this truck before renting it out again.

Stevey O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica P. 
Clasificación:
5.0

Everything was fine. Just as expected. This location always does a good job.

Steven M. 
Clasificación:
5.0

Employees are very friendly and respectful. You are greeted with a smile and spoken to with kindness. Service was fast and easy. Questions were answered accordingly and any concerns were taken care of.

Rachel Ann P. 
Clasificación:
5.0

customer service excellent, friendly timely. I'll be back

ALAN A. 
Clasificación:
5.0

Tristan very helpful and efficient

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight C. 
Clasificación:
4.0

Easy peezy

Raul N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff L. 
Clasificación:
3.0

This location is understaffed. There are usually only 1 or two people working the front desk and it take about 15 minutes to get any help.

mayra R. 
Clasificación:
5.0

In and out done!!

Raul G. 
Clasificación:
4.0

Excellent customer service

John D. 
Clasificación:
5.0

Great service and equipment. Thanks much

Stewart M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell S. 
Clasificación:
5.0

Only comment is: I have used this location on other occasions and the experience is always excellent.

Steve K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle W. 
Clasificación:
4.0

The .99c per mile fee is a bit excessive.

Hassan Khan K. 
Clasificación:
5.0

Easy drop off, helpful guy who also taught me to remove the ball portion when not in use so it's not stolen. I appreciate this tip a lot.

Sarah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaias F. 
Clasificación:
4.0

Put cruise control in the truck 😊

Ronald E. 
Clasificación:
1.0

We came to return our rental and their was only one employee the whole morning, attending to a line out the door and we were in line for an hour. The customer service was extremely poor, their was a miscommunication on my contract and the miles I used but it was resolved.

michael B. 
Clasificación:
1.0

To drop of there is a sign to stay in vehicle and someone will come. No one came. Had to go inside and it took so long. When I finally got to the register the lady tells me there is supposed to be a guy outside. Well obviously there was no. One. Next time people should be there Especially if the sign says so. Again I just wanted to get in and out.

ezequiel Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

cindy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

A wonderful place to store items!😁

Cherry R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taiwo A.  |  Online Move In 
Clasificación:
5.0

A reservation pickup line. I spent 15 minutes waiting for the people in front of me, that showed up totally unprepared, to ask every question in the book and had no idea what they were doing. The counter guy did great dealing with them, me not so much.

Joshua D. 
Clasificación:
2.0

The box that had the key in it would not open snd I had to wait for staff to open the business before they could give me the key. I was charged for gas when I had put it back to where it was when I picked it up.

Christina G. 
Clasificación:
5.0

yours workers are so slow , they need to be fast take ever for one customer

jagjit D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecilia S. 
Clasificación:
5.0

They were helpful and service was quick. Easy to return equipment. I would recommend this location.

Weldon M. 
Clasificación:
4.0

Thank you Duncan for your 5 star customer service! Brian we thank you for your friendly welcoming service every time we come in, always quick and excellent check out. Chris , thank you for your smooth friendly return and always making it easy to check back in. It may be hectic on Sunday returns, but you still provide a calm easy return. Thank you guys.. 

Inez P. 
Clasificación:
5.0

A shorter return wait time

Adel G. 
Clasificación:
5.0

The young lady that helped me name Tristan was so helpful and polite...😎I'll be back again... #Tillthewheelsfalloff

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
2.0

Rented a truck, given a van instead without explanation

Gerald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny O.  |  First Impressions 
Clasificación:
5.0

Great customer service, very professional and friendly. Everything went smoothly with my experience.

Edmund W. 
Clasificación:
5.0

Really nice customer service! Quick and easy check out and check in.

Jennfier F. 
Clasificación:
4.0

The fuel gauge was greatly affected by the slope the truck was on. It showed 3/4 full when I got in, but when I moved the truck 10 feet to the level blacktop it immediately changed to 5/8. The trucks fuel should only be checked on a level surface. I felt that the management was certainly aware of this; However, they chose to ignore this as it usually works in their favor.

Melissa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfonso N. 
Clasificación:
5.0

Very nice an helpful.

MARIA DEL SOCORR M. 
Clasificación:
5.0

Gracias

Rod K. 
Clasificación:
4.0

Rented a tow dolly. Everything went well. My only complaints would be when I arrived I waited 10 minutes in office with no one around and tow dolly was covered with oil. But overall good customer service when they did show up.

Don M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto R. 
Clasificación:
2.0

Let's us leave with a trailer that had a flat tire. Immediately returned the trailer. The store would not trade it for another trailer even though there were other trailers not reserved. Had to wait over 4 hours until road side replaced the tire.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lexiy G.  |  First Impressions 
Clasificación:
5.0

The gentleman who handled my pickup was very kind and courteous, he had excellent customer service skills. I was very impressed with my service. I was treated like if I was a family member, it was a pleasure to have the opportunity to have been waited on by the courteous gentleman. I was also treated well by the technician at the return of my trailer. Stellar service  

Maurice C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christy G. 
Clasificación:
3.0

They were very slow in no rush at all and we needed gas in it so we took it to the gas station to put 3/4 of a tank and we did and by the time we got back it had drop and we still need 1/16 of gas so then we had to pay 16 more cause we didn't want to go back to the gas station to put that little drop in needless to say renting a truck for 19.95 turned out to be 65$

Henry G. 
Clasificación:
5.0

I had difficulty with the online part When we arrived we had a short wait and the persons got us going almost immediately It was the same on returning the vehicle

Inez P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
5.0

The staff was awesome, friendly and fast. The equipment was organized and well kept. 5 out of 5 star for me. Will definitely recommend. Thank you to the manager Duncan Vaughn for maintaining such a great store with friendlycustomer service.

Taylor F. 
Clasificación:
5.0

Great service and clean vehicle would definitely use them again and highly recommend their services.. 5 🌟

Martin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
2.0

Did not receive the trailer I asked for the trailer I received was twice the price.

martin N. 
Clasificación:
2.0

The drop off experience was great! Donovan was friendly, quick and efficient. Unfortunately, I will not be recommending uhaul. The reservation experience was horrible and the pick up was a nightmare. The wait was over an hour to get my vehicle that day. May I suggest additional people or at least an separate line for people that have reservations.

Donamay F. 
Clasificación:
4.0

Improve your return after hours policy. I had a hard time trying to return my rental after tours..

Marie H. 
Clasificación:
5.0

?

Linda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Duncan and Bryan (hope I got the Names right) were awesome. They were speedy, informative and helpful. As always I received great service from everyone at this location

Connie S. 
Clasificación:
5.0

Everything was excellent even the equipement was very clean, just continue what you have been doing, will rent again soon.

Carolyn H. 
Clasificación:
5.0

Website was very difficult to check back in had to make a phone call.

CECILIA R. 
Clasificación:
5.0

The location was great. Your Ap is awful. Tried to do a return and took a cleanliness picture 6 times and still couldn't move forward to complete the return. Same thing happened last time I returned but that was during business hours so an employee helped. UHaul locatio s aren't typically in the best part of town so when dropping off equipment at night I don't want to be fighting with an ap and unable to leave.

Fallon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMAS S. 
Clasificación:
1.0

I have a history renting from this location and the service from your female employees is outstanding but some of your other employees lack enthusiasm for their job. Last 2 rentals the trailer tires were low on air. I had to

Hugo F. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIANA Guadalup L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY H. 
Clasificación:
5.0

Extraordinario servicio al cliente

Veronica A. 
Clasificación:
5.0

The two employees that I interacted with today we're very helpful and gave excellent customer service. Thank you so much.

Sean F. 
Clasificación:
3.0

Add more counter help. Coming from a customer oriented employment, train employees to ask the right questions in order to help the customer. Employees need to know your inventory before offering options to the customer

Joe R. 
Clasificación:
5.0

The female that helped was very nice and professional..she deserves a bug raise

Rodolfo E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanjuana G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gloria G. 
Clasificación:
3.0

Only one employee was servicing over 8 customers at 9:00AM. We had to wait 40 minutes to get our equipment for a 9 AM reservation.

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice G. 
Clasificación:
5.0

This is by far the best Uhaul facility I've ever used! Everyone that works there is super friendly and helpful and the prices are great. I would never use anyone else

Sarah A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

myrna s.  |  Overall Experience 
Clasificación:
5.0

The number one reason I had a positive experience at U-Haul in Visalia is because of the people involved. I never thought it would matter who's working at the U-Haul, but it mattered at the Visalia location. The folks there were patient, kind, respectful, and went above and beyond to support the customer (like Chris). Their tool shop was open and they were quick to fix an issue with my trailer rental and get me on the road, all the way up to closing time. The facilities were always immaculate, nearly hospital clean. The bathrooms were clean and operational. The equipment, like carts, ready and available.

DAVID B.  |  Overall Experience 
Clasificación:
5.0

Easily reserved my unit online days prior to moving my stuff in, they had it ready for me with a free lock & even a Uhaul piggy bank it being an indoor storage really makes a difference in this summer heat. ONLY thing i wish was different was the small flight of stairs I have to go up to get to my unit, but that I can get over. Nice staff, super clean place! Definitely happy I chose to go with this storage facility & would def recommend!!

Catherine C.  |  Online Move In 
Clasificación:
5.0

Chris and the young pregnant lady we're working very hard to get the crowd of customers through their transactions and did so professionally with a smile on their face and providing great customer service! Give them a raise! ... God Bless & Congratulations to the younh pregnant employee!

Tony D.  |  First Impressions 
Clasificación:
5.0

Best experience we have had, staff is absolutely so friendly and helpful. Customer service amazing.

MICHAEL P.  |  Overall Experience 
Clasificación:
5.0

I think his name was Ruben that rented me uhaul.. he was super cool thank you!!

Erin M.  |  First Impressions 
Clasificación:
5.0

Chris was super helpful! Facility was clean. Great accessibility for our things.

Julie S.  |  First Impressions 
Clasificación:
4.0

The storage facility is built like a maze and was rather inconvenient to get our stuff to. It was new, secure, clean, but we had to take several turns to get to the unit. It would have been better if everything was built on a simple grid rather than trying to look cool.

Klynton F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher G.  |  Overall Experience 
Clasificación:
3.0

Chris was very helpful at addressing issues we experienced with our move out. A+++ for his assistance!! The lady who checked me in, initially was lovely. The reasons I would not recommend this facility are: 1) poor staffing relative to the volume that this location experiences. This site has been like this for years. You make money by providing substandard service because you can. 2) flooded storage area, then difficulty reaching staff to find out what happened because.....#1. 3) I suggest someone do a walk-through at night to ensure that vehicles on remote pickup are accessible and that late night dropoff spots are clearly marked. 4) When there's a problem and the manager is unreachable that speaks volumes about what is important and it's not the customer. No dedicated troubleshooter on call after hours? Check. My new storage is with an independent chain, and people could not be nicer. I really like dealing with real people and not people reciting corporate scripts. They called to follow up with me on moving day and made themselves available after scheduled office hours when they knew we were running late. WOW!! This uhaul is somewhat saved by the people here who manage to care despite the hurdles to doing so. I deeply respect those doing a good job under these circumstances. You are front line workers. I'm sorry you have to deal with what you deal with Better staffing will alleviate the negative google reviews because people who aren't so stressed can do a better job. Customers who can anticipate better service don't come in primed to make sure everyone around them has a bad day. Thanks anyway, my experience wasn't all bad At least people like Chris are there and willing to troubleshoot, so thanks again.

Joy L.  |  Overall Experience 
Clasificación:
5.0

Staff was knowledgeable, awesome service was very helpful!

Consuelo T.  |  Overall Experience 
Clasificación:
3.0

alright

Mark M.  |  Online Move In 
Clasificación:
5.0

Other than this location being a little overwhelmed by high demand and low staff, this is an excellent location. Starting with the fairly young manager Duncan Vaughn. He goes out of his way to guide and take care of your needs. With our few hundred mile move, truck and tow dolly drop off. Also making our reserved storage space possible after some hiccups in the UHAUL system. He really makes me want to recommend and take care of all our storage and UHAUL type of needs to no other place than this location. Great work Duncan

Jose M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Isidro C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

amina l.  |  Overall Experience 
Clasificación:
1.0

Reserved a storage unit at a location in Fresno, CA and was later told that the unit was no longer available and that the only storage option was an hour away in Visalia, CA. We drove all the way out to Visalia and were told our reservation did not appear in their system, even though I had the Reservation Number and provided it. The only unit they had available was much smaller than the one we had originally reserved and all of our belongings did not fit.

Malena S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James S.  |  Online Move In 
Clasificación:
5.0

Duncan is great!

Benjamin G.  |  Overall Experience 
Clasificación:
2.0

Refusal of billing staff to properly maintain customer information, direct payment for storage units, and still receive late notices for unpaid invoices. Extremely frustrating! Office managers being placed in no win positions by upper management, resulted in lost time, extra effort by the customer. Rental vehicle was filthy and tech on the truck did not work. Very disappointed with Uhaul, after several rentals and storage ventures, this by far was the worst! I will seriously consider my options the next time and I am urging my friends on social media to do the same.

Martin H.  |  Overall Experience 
Clasificación:
4.0

People are very nice and helpful. Very clean

Chris F.  |  Overall Experience 
Clasificación:
5.0

All the staff-Everyone!- and I know them all by name, are professional and engaging to all the guests. They are fine people in general. I will certainly and personally recommend uhaul mineral King Ave in Visalia to meet all our needs. Thanks for giving me a chance to give Kudos to all the staff. Sincerely, Gina Vitale

Gina V.  |  First Impressions 
Clasificación:
3.0

We couldn't get the 5x15 lockers we wanted on the ground floor. We ended up with 2 tiny lockers.

Alice E.  |  First Impressions 
Clasificación:
4.0

Had good overall experience. Only thing to comment is that, at times, there were too many customers and have waited 20min for someone to help me with reserved booking.

Keon L.  |  Overall Experience 
Clasificación:
5.0

Gracias

Francisco A.  |  Overall Experience 
Clasificación:
5.0

Manager, Heather Haas was awesome! Was doing a last minute move that was very stressful. Heather helped navigate all of our moving rental needs, including on-site storage. Thank very much Heather.

Monique S.  |  First Impressions 
Clasificación:
5.0

Heather was very professional and courteous and she knew her stuff as far as rental process goes, she made the whole experience great.

Keena S.  |  First Impressions 
Clasificación:
4.0

I was very satisfied with the service.

Peter F.  |  Overall Experience 
Clasificación:
5.0

Pickup and drop off locations as well as storage were great. Very professional and courteous.

jason c.  |  First Impressions 
Clasificación:
5.0

Great move!

Carletta A.  |  Overall Experience 
Clasificación:
5.0

Wanna say thanks to Chritine, she was spot of help.

Stephen H.  |  First Impressions 
Clasificación:
5.0

Thank you very much

wendy k.  |  First Impressions 
Clasificación:
5.0

Alex assisted my checking in and was very clear about proceedures and policys.

William S.  |  First Impressions 
Clasificación:
1.0

Did not answer their phone. Bad customer service. Bye UHAUL.

Michelle H.  |  Overall Experience 
Clasificación:
5.0

Very good customer service. Nice indoor storage units.

John D.  |  First Impressions 
Clasificación:
5.0

Charles took care of our needs, answered our questions, and made our moving experience pleasant, fun, and very convenient. Smooth all the way through! Super cool staff!

tom w.  |  Overall Experience 
Clasificación:
1.0

30 miles off my path due to their mistake which I caught immediately when recieving the "confirmation" Wrong. Thanks for the discount... It paid for my Gas to drive out of my way for the trailer

ELIZABETH H.  |  First Impressions 
Clasificación:
5.0

New, clean, and safe storage facility. Upstairs access via stairs. Charles and staff provided wonderful customer service - professional, friendly, and helpful. Great experience!

Lisa N.  |  First Impressions 
Clasificación:
5.0

Charles Brice is very helpful, Professional, and have an outstanding customer service. We will recommend him to all our friends and families. Thank you! V/R, PJ Perez

Pabbie John P.  |  First Impressions 
Clasificación:
5.0

The site forklift was down but the manager did everything possible to ensure we could unload our household goods without issue. The service was excellent.

tillman s.  |  Overall Experience 
Clasificación:
1.0

We moved across country and this facility was the rudest I've ever had to deal with. They changed the delivery time of the UBoxes without saying anything and I had a crew hired to unload.

CHRISTINA S.  |  Overall Experience 
Clasificación:
4.0

Perfect.

Candace F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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