El cliente no dejó un comentario.dale F.
Customer Reviews for U-Haul at Lincoln Way East
Massillon, OH 44646
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DANIEL K.
Just was disappointed my tire pressure light came on then the warning light. I wasn't able to see mileage to adjust or verify my cost of my trip.Kimberly J.
El cliente no dejó un comentario.Justin K.
El cliente no dejó un comentario.Roy S.
People were absolutely fantastic and very helpful.Clayton C.
These employees are on it! They are helpful and professional!!Douglas B.
Rented a 10 foot box van, which has no loading ramp. Would be a lot of help to have some type of ramp ( like a folding ramp or something)Vernon F.
El cliente no dejó un comentario.Stanley A.
Service was prompt, and professionalrandy W.
The tire light was on. The tank was NOT full when I got the truck. Paid for furniture dolly it was not in the truck and no ramp to walk up into the truck. Worst uhaul experience I have ever had. I will not use this location again. I will encourage others to go elsewhere.Brenda N.
El cliente no dejó un comentario.dakota W.
No issues, very friendlyLarry K.
El cliente no dejó un comentario.Mary B.
Great service!Raelene D.
The horn didn't work, the seat belt alarm kept sounding off the entire time I drove the truck, I drove 12 miles and pumped 2 gallons of gas back into the vehicle and was told I did not put enough gas in, this equates to the truck getting 6 miles per gallon, ridiculous! I will not be renting here any longer and will be sure to give you plenty of advertising. The truck was unsafe, front end did not respond to the steering wheel. Fix your trucks! You have unsafe vehicles on the road!!!!Don F.
It was a great experience. I wouldn't change anything.robert E.
The workers were very nice and got me in and out of the store quickly. Will definitely use them again.melody W.
the equipment was clean but oldLeonard K.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.KEVIN I.
Hard to say. I got there to drop off the truck after midnight and a long day of loading and unloading. Maybe a pushbroom to sweep out the cargo hold would be helpful, but some idiot would probably use it to sweep broken glass from a toppled cabinet or something onto the lot.Bret H.
El cliente no dejó un comentario.Wayne D.
Smooth and easy rental process. Friendly staff.Geoffrey B.
El cliente no dejó un comentario.DAVID P.
Customer service made it easy to rent and return. Great friendly staff.Vincent H.
Have designated customer parking.Jennifer G.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.Mason K.
El cliente no dejó un comentario.James G.
Manager was very professional and nice.Mahlon S.
El cliente no dejó un comentario.Kate N.
Clean the truck better. Seats and steering wheel were sticky and it stunk like dog and cigarettes. The people there were very friendly.Jimmy J.
I loved who helped me she was great !!! So was the new girl !!!Ariana N.
El cliente no dejó un comentario.Timothy M.
El cliente no dejó un comentario.CHRISTIAN C.
We had a reservation at the Whipple store. They double booked our truck and when we got there no trucks were available for us. We were quite upset as we needed it at that time that day. We won't use unhaul again ever nor will we recommend them.Richard M.
El cliente no dejó un comentario.ALICE P.
Good service, friendly employees. Truck was difficult to start but not employees fault.Cathy N.
Fix steering almost unsafe to drive because of how loose it isAlyssa S.
El cliente no dejó un comentario.Rebecca A.
El cliente no dejó un comentario.Tabitha S.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Shane B.
I wish they aren't really picky about fuel return gauge that might be little bit different than when you take them outDaniel H.
El cliente no dejó un comentario.Dustin K.
Make sure the motorcycle trailer is at the location. Went to the place I had made reservations and no trailer, had to find another location, made me late for pickupGary B.
El cliente no dejó un comentario.Jason L.
El cliente no dejó un comentario.Stacy S.
Make it no so costlyDebra S.
I purposely scheduled my reservation at the closest U haul location. 25min before pickup time I was notified that I would be required to drive an additional 30min 1 way to due to a change in my reservation location changing. I was not offered additional, time, mileage or consideration due to this inconvenience. I've was promised a discount due to these errors. But was still required to pay full price at drop off.Matthew B.
Check engine light was on from pickup onwards.TIMOTHY W.
Explain the contacts to person renting and exactly where shit is not rent them shit and then over charge and lie about the gas make it easier to returnChristine D.
quick check in, friendly staff, everything was smooth.Rebecca L.
El cliente no dejó un comentario.CHRISTOPHER M.
Great U-Haul. Easy going staff and informative.Brian D.
Friendlier people. Not charging $600 for a uhaul. Terrible. Will never use uhaul again.Logen L.
Manager stated I could not park my vehicle there. When I asked where I was supposed to park it she said she didn't know. I told her there was no information telling me I could not leave my vehicle. She was not helpful at all. The agent at least tried to accommodate but then he was scolded as wellMARK F.
El cliente no dejó un comentario.Alex W.
El cliente no dejó un comentario.David K.
The woman who was working was a dreamboat. Thank you for being so great! Especially since she was alone and still handling everything perfectly.Stephen S.
El cliente no dejó un comentario.Jerry B.
The associate was friendly, and fast. It was a seamless experience, I appreciate the speed of service.Nichole B.
El cliente no dejó un comentario.Julie C.
El cliente no dejó un comentario.Jessica K.
El cliente no dejó un comentario.Steve W.
we really wanted a truck in Magadore and this was the closet available. It was great you added 50 miles to cover our additional travel.Norman S.
El cliente no dejó un comentario.William W.
The employee was very pleasant and efficient and made the whole process very simple!Robin H.
Fix your damn app. It wouldn't let me take a picture of my odometer so I could drop off my truck. Had to come back in the morning and have the clerk do it.Jason H.
El cliente no dejó un comentario.Thomas D.
El cliente no dejó un comentario.Deborah M.
They are get overs, they are charging these extra charges for gas when I was giving the truck on a half & put it back on a half. During the self check in they added $75 fuel charge & $30 fuelâ€¦which I do t understand but I'm definitely fighting that bill!!Shanique B.
El cliente no dejó un comentario.Mark G.
Service people are so nice and helpful.. Best service staffWilliam G.
El cliente no dejó un comentario.Nathaniel S.
Great experienceLinda B.
The Girls were very knowledgeable- made moving day a lot less stressful!!!David K.
There is nothing for me to change. I made my reservation online so when I cam to pickup the vehicle everything was ready. I might have spent 2 minutes in the store and I was out the door with my keys. The staff were friendly and efficient. The return was just as easy Overall A+ very satisfied customer!!aaron J.
Very niceFaith R.
El cliente no dejó un comentario.ALFONSO V.
Great experience. The lady working was fantastic. She did a great job. I really felt bad for her because she had to deal with a rude customer that was there when we got there. He was extremely rude and unreasonable and she handled the situation very well. You should be proud to have such a great employee.Raymond B.
Have people on hand not just one employee. When you are done from a move you are too tired and frustrated to wait a long time getting assistance.Charles W.
I didnt have a choice. My reservation was moved from a location closer to this. It added 90 minutes to my day. Also, the poor person checking people in on a sunday morning needed some help. She had a line of people and she needed to take photos of the connection. The entire check in process wasted another 30 minutes of my day. I was very disappointed with this rental.Derrick G.
I had a terrible experience with the cargo van that I had rented in that when I got out of the cargo van the key was in it was hot so I left the air on but I got locked out of the van I was less than a mile from the dealership or the location that I rented it from only to know he did not have a spare key so he went online to order the U-Haul service only to find out it was an hour behind and he said call the local police they would be faster and I would wait it another 45 minutes for them to get there I want to refundRonald U.
El cliente no dejó un comentario.DAVID WAYNE B.
The lady I picked it up from was very rude but the guy who was there when I dropped it off was very kindAshley J.
I really enjoyed my experience at this uhaul location. The guy that helped me was very nice and knowledgeable. My only complaint is that my car was damaged in the process of using the auto transport. I read in the auto transport information online that the security chains can cause damaged to break lines, fuel lines and other items on your car if not put on properly. The uhaul worker is the one who put on the chains to secure my car. I arrived to drop it off after I moved in to my house and the uhaul worker there removed the chains. Afterwards he told me it was okay to remove the car. After I removed the car from the trailer and I tried to break, nothing happened for quite a while until I completely slammed on the breaks because it felt like I was flying off the trailer. Thank goodness nothing happened, but that was extremely dangerous. Come to find out, my car was leaking fluid and the uhaul worker told me he thinks it's my brake fluid. It is extremely dangerous to drive with no brake fluid and a damaged brake line. I had to drive 15 minutes home with two of my friends, the whole time I was scared for our safety. My car was looked at prior to me moving and putting it on the uhaul transport, so I know this damage was done due to the security chains being either put on wrong or taken off wrong. There was nothing wrong with my brakes beforehand, otherwise my mechanic would've told me. Now they completely do not work and I am out of a vehicle at my new home. I am a very understandable person and I know things happen sometimes, but I would really like someone to contact me so we can resolve this issue. This is not ideal being in a new city and not being able to use a car because damage was done by Uhaul.Evahanna C.
El cliente no dejó un comentario.Janeen D.
My vehicle was not clean, I was not informed of any cleaning fees and was then charged a cleaning fee upon return.Andrea T.
El cliente no dejó un comentario.RYAN R.
El cliente no dejó un comentario.William M.
Inside store felt unorganized but great service!Seth L.
El cliente no dejó un comentario.geraldine T.
Truck had issues. Key was finicky to start it and anti theft kicked on and truck wouldn't turn over thought I was stranded for a bit.Ryan P.
So WOW is all I have to say. Not only did I book it literally last second to give UHaul my business because last time the guys in Akron helped me out a ton. But this lady that was helping is nuts and not helpful at all. I was actually scared to bring this truck back and get billed for stuff I don't do. So here's how it started. I pulled in at 2:32 so a few mins late but I literally booked it 5 mins ago so they should be happy we are giving them quick easy business. She says â€œoh my god, can I please just smoke a cigarette I haven't gotten to smoke for the last 2 hoursâ€¦.â€ I'm sorry? Is that my problem as a UHaul customer? Then I had to wait 16 mins for her To finish her cigaretteâ€¦. Asked her if they've been busyâ€¦. She said not really. She's busy with other stuff and her day has been so hard and tough. And I'm just mind blown that I'm waiting for her to finish a cigâ€¦ I get inside, she's still complaining about all the work she has to do, then tells me how she got a raise? And how and why the fuck would I need to know about your personal income? I'm literally waiting for you to get me my UHaulâ€¦. I live 30 mins from the location, I get alllllll the way checked out after trying to hurry because this lady took roughly 30 mins of my UHaul time and then after she made me wait for her cigarette didn't give me any extra time with the truck for waiting for herâ€¦ says â€œyou can still have it back here by 6:30 right???!â€ Yeah bitchâ€¦ after nearly 20 mins of waiting for you to smoke, complain, and reveal personal info about your income? And then you're going to penalize me? Bad businessâ€¦. Then after she got my money, THEN tell me I can't park on their lot and I needed a ride because they don't have parking. WHY WAS THIS NOT ON MY PREBOOK ON MY PHONE FOR UHAUL, why did she not tell me before I paid??? Why did I have to wait for this lady to do her personal non business related stuff to Blyer my UHaul. Idk of I'll be back ever againâ€¦. I want this rectifiedâ€¦.. and the truck was dirtyâ€¦ I was scared I would be billed for the condition I picked the truck up in. I know it matches the report.. but still just rinse the Fucking truck offâ€¦.Tyler M.
The lady told me they have not had furniture dollys in a long time and because of that trying to move my furniture with a box dolly messed up scratched up and tore up a lot of my stuff I'm not happy y'all need to make sure you're locations al well stocked if you're gonna put you're name on the business.Michael C.
Don't try to run a business understaffed.Dale B.
El cliente no dejó un comentario.Chelsea M.
Servicios adicionales en esta ubicación
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