We had an awful experience at E Ridge Rd that this locale had to rectify. We will likely be renting from this locale going forward. E Ridge Cancelled our order and we spent 3 hours trying to get 4 rental trucks. Poor Lake Ave had to deal with the issues, but was able to get us vehicles. I will say though if you can get them an additional staff member to assist that would help your team. The current team hustles hard to help everyone.Ellen B.
Customer Reviews for U-Haul at Lake Ave
Rochester, NY 14608
(2 Blocks North Of Lyell Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Lower the lock box. After I finished the check in, the app sent me a four letter code that would unlock the padlock so I could get my van key. My key was in box two, in the upper right corner. I'm 6 feet tall and I had to stand on a bundle of firewood that someone has left in order to unlock the padlock. If I had been 5 feet tall, I would've needed help.Scott B.
You are trying to charge me for damages I did not doErica B.
El cliente no dejó un comentario.Franklin P.
El cliente no dejó un comentario.SABRINA G J.
I Rented a U-Haul for 1999 I did $14 insurance I see I got $59 and change for the mileage I'd like to know what the other $28 was for there's a $28 charge that and I don't understand what that was for I definitely feel like I was overcharged for this rental please get back to me as soon as possible very unsatisfied with the charge is on this rentalKevin K.
El cliente no dejó un comentario.Jason K.
Everything was good but app was pretty frustrating.Aenoy S.
Too much bad attitude with customers.RAM R.
El cliente no dejó un comentario.Diane M.
El cliente no dejó un comentario.stephen M.
El cliente no dejó un comentario.Laurie T.
Very rude guy on the counterNurzhan Z.
El cliente no dejó un comentario.Jason V.
The move went well. Thank you for your service.Beverly L.
El cliente no dejó un comentario.Deyan M.
El cliente no dejó un comentario.Jessica J.
El cliente no dejó un comentario.Eternity Q.
The employee had a very horrible attitude. I was asking her some question regarding the rental process. She completely ignored and went on counting her money and she knows that I was talking to her. The equipment is very dirty the wheel is just nasty and I was charged for the cleaning fee even thou the 10 van was in a very bad state to begin with. The sun blocker was broken. There are nasty grease everywhere. Terrible terrible experience. The women employee had trouble with a customer when I got there and I should have listen to the customer and take the complaint number to call her supervisors. She should be fired. I was left alone in the store and no one was up to assist me.Yu P.
Your vehicle was clean enough, but the cab smelled like â€assâ€ and the light had been left on making it extremely hot inside. Took me a while to figure out how to turn it off. I know it's hard to maintain vehicles in a manner consistent with a private vehicle. Lavender might be nightâ€"lolâ€"at least a light mist of Fabreeze to neutralize.Melisa Anne S.
El cliente no dejó un comentario.Zana A.
Attendance was horribleJoel Q.
I had a very good experience, very nice and professional people that work there. No complaints form me.Edwin webster E.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Jeffrey S.
They were flexible with a reservation transfer (the other location forgot to put the keys in the lockbox for me). They were great at making sure the truck was cleaned, swept, and all liquids filled for me!ANDREW M.
El cliente no dejó un comentario.Darlene H.
El cliente no dejó un comentario.Caroline R.
I wish I could get a refundDEBRA B.
El cliente no dejó un comentario.Dale Bruce G.
The uhaul I got was extremely beat up. I took it anyways, because I flew from Philadelphia to pick up my belongings from NY so I could move. Within 2 hours, I noticed the drivers side headlamp was not working. I called this location, and they said to take it to another uhaul to fix it because they couldn't. I drove to 3 other uhauls in Rochester, NY, all which said they could not fix it because their techs went home or they couldn't work on the vehicle because it wasn't from their location. I was told by an employee at the last location I went to, to call roadside service because they had to come and fix the problem. I was supposed to leave that day to get into my apartment in Philadelphia. This had already eaten up 2 hours of my driving time, so I decided it was best to stay in Rochester. A mechanic from roadside service eventually showed up with a tow truck. He was given the wrong info from the roadside assistance/ dispatch, and was planning on towing the truck. He got upset about uhaul giving him the wrong repair information, and stated yelling at me. I was already upset, so I started crying because I'd already been having a lot of trouble with uhaul. He went to go get the right part from a store and fixed the issue. I couldn't get on the road when I was supposed to. Overall, it was a bad experience.Kayla C.
Should be more organized I walked in customer wasn't sure if people were working.Daniela V.
Van was dirty and smelled like rotten food. Tire light was on and oil maintenance light on. My van kept losing pressure. This van needs a complete maintenance check up and tire alignmentMaryann R.
Lady had an attitude and kept yelling at us. Not sure if maybe she's used to dealing with a holes but I'm not one of them and it was definitely unwarrantedAlexandra F.
El cliente no dejó un comentario.DAVID D.
The Staff are super friendly. I always enjoy the transaction for their services.Brian F.
The Customer service was awesome ,she was nothing but helping and sufficient, also the another young lad was awesome too. The best U-Haul experience ever . They above and beyond to help me.fabiola S.
I have no complaints but still haven't gotten a receipt in my email, I need it as this was on my company card for a clientLaura H.
Staff was extremely courteous and professional!REGINALDRONJEA W.
El cliente no dejó un comentario.Pepin A.
El cliente no dejó un comentario.Bridget F.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Michael S.
I had an horrible experience and waiting to speak to customer service/manager now.Alita L.
I was charged for a dolly that was not in the truck. When I called I was told the charge would be removed and it wasn't. I'm filing. BBB complaint against Uhaul. I was only hold for over 2 hours yesterday trying to get this resolvedvictoria K.
I got the truck on e i pit gas in it and they stil charged me extra for gas🤬Tiffany C.
Don't Change Anything...Erica S.
Staff members were thorough, helpful, and quick at pickup and drop off.Adam H.
The lady on the Saturday shift, July 23 2022, around 2pm when I went, was very rude and didn't want to help. When I got back to return the key, she yelled at me saying Im stupid to put the key in the wrong place. Never going back there ever again.Norman Benedict M.
Online process was difficultKaty D.
El cliente no dejó un comentario.Marcus J.
El cliente no dejó un comentario.Morgan A.
rude/lazy customer service and overcharged me for my 4 hour rental.Henry H.
The truck smelled terrible. We drove with the rear door open to allow fresh air in. Luckily we didn't need to use for a long timeMelanie M.
El cliente no dejó un comentario.KHIESHA K.
From start to finish the customer service was outstanding. I truly appreciated everyone that works at this location. I was treated with respect and they were considered and very patients.marva J.
It is fineAzeeur R.
El cliente no dejó un comentario.RICHARD G.
El cliente no dejó un comentario.Matthew R.
El cliente no dejó un comentario.Iona M.
El cliente no dejó un comentario.shahama T.
Everything was fine return was easy and consideration for the fact that the store was broken into last night. Sorry this happened to your location!!Todd S.
I got charged 30 dollars for being late because I was unware that having it 6 hours is the same price as having it 24 hours. Also the truck ran very poorly and the brakes were not the bestAnnette K.
Awesome servicecherill O.
El cliente no dejó un comentario.Margie W.
El cliente no dejó un comentario.Willie H.
The clerk was so nice.KEVIN W.
El cliente no dejó un comentario.MARIANAJ Z.
El cliente no dejó un comentario.Willie H.
The door wouldn't close properly, window wouldn't work properly and they key in the ignition I had to fight with to get it startedRonnie B.
El cliente no dejó un comentario.Anthony A.
El cliente no dejó un comentario.PATRICIA S.
Everything for me good.Elvirita S.
El cliente no dejó un comentario.Garrett M.
El cliente no dejó un comentario.Fadi M.
Excellent staff at this location. Courteous, professional and very helpful! Highly recommended.Douglas C.
i got charged 49 dollars for 2 hours and she said i went 12 miles and i went from lake avenue to Hudson avenue and back. They overcharged me. I rented from e ridge road and that was further away and only got charged for the 19.95 truck rental. lake ave uhaul are ripping people off.Cindy S.
El cliente no dejó un comentario.PEDRO E.
I don't believe I should've been charged extra for all I was charged I believe she jus gave a price and ran me I don't approveShanell W.
El cliente no dejó un comentario.xavier G.
El cliente no dejó un comentario.Lonnie K.
Passenger mirror was very looseAnthony P.
Woman working the counter was very friendly and answered any questions I hadDEREKJ R.
keep up the good work. I like it so much that I apply for the transfer driver I hope I get the opportunityJemme Q.
The lady that finished all the details for my rental is very sweet, Very attentive and polite. I was treated with respect and that counts on my book.Angel S.
I have rented here for 20 years but this visit they charged me for 3 gallons of gas. I put in 4.7 gallons. by your estimate of 26 miles i drove, i got 3.7 mpg! plus the guy said i returned the truck at 5pm when in fact it was 2 hours earlier.! not happy! i drove less than 35 mph and did not even fully load the truck. i will try a different location for the next moves this june and august.luis mario S.
Extraordinario servicio al clienteMelissa R.
El cliente no dejó un comentario.Yolanda W.
I rented reserved a truck for 10am for 4 hours, the move was not a long distance. We returned the truck in 3 hours. There was only one employee at this location. I returned the key and ask if he would inspect the truck and the employee seemed agitated and annoyed. It was not a good experience at this location.elizardo P.
The inside uhaul window and seat had glass on it uhaul Made a loud huge noiseTanya nisa mari G.
El cliente no dejó un comentario.SYLVIALYNN H.
Great serviceDoria S.
El cliente no dejó un comentario.william B.
El cliente no dejó un comentario.Kisha P.
Friendly staff when we picked up the equipmentBrett P.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Gishlyanne M.
El cliente no dejó un comentario.Tim P.
Update the equipment truck was old had rust , gun shot .Stanley C.
When I preceded to cash out I asked the guy about the mileage, not being used he had a very unfriendly face and attitude.He went to the truck to get mileage and said a total and walked away the truck was full to the 3/8 line which I I received it on so now I'm confused that I'm seeing that I was changed $15 for gas.Mary C.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡Tenemos la selección más amplia de la industria!
We have an adaptive reuse program to better the environment!