Comentarios del cliente para U-Haul at Lake Ave

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul at Lake Ave

Grado total:

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Chas Lamont B. en

Grado:

Customer service from Senitra Jones was awful. She was very rude when I asked her questions. As if it bothered her to help with any issues. I definitely will think twice before going back.

Kevin M. en

Grado:

El cliente no dejó un comentario.

Annette K. en

Grado:

El cliente no dejó un comentario.

jamal A. en

Grado:

The experience I received from this location was awful and the way the staff talks to the customer very terrible I believe that all staff at the location on lake ave. Rochester ,NY need to be fired or retrained on how to speak to people and act towards people they have no home trying I would never tell a friend or family member to go there at all over all experience was dreadful never using them again

Eric A. en

Grado:

The online part is frustrating

Deborah W. en

Grado:

I thought the self check in was a little tedious.

CHRISTINA F. en

Grado:

El cliente no dejó un comentario.

chaniece L. en

Grado:

Excellent service , Spanish man is a very good person made the process fun and quick thanks

Bonnie J. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

The attendant on duty was about as rude as a person could be. Not a hello, a thank you or a goodbye. He never got up from his seat. He only demanded drivers license and credit card. As he highlighted information on the printout he did not even look up and only stopped when I asked him to show me how much fuel was in the truck. He never advised me to go over the truck nor did he. He did get up and tossed the keys at me and said the truck was in a rear lot. When I asked him what the truck number was since it was pouring rain, he looked at the number on the key tag and said that's the number. I had never been treated so poorly by any U-Haul employee. If your company only hired that caliber of an individual, U-Haul would go out of business within 2 weeks.

Brian R. en

Grado:

Reduce the clutter

AYHAB A. A. en

Grado:

El cliente no dejó un comentario.

Gary M. en

Grado:

Customer service was good. The Reps explained the contract and insurance options in detail. They also assisted in hooking up the trailer. The parking lot should be cleaned off trash and debris.

Gayle S. en

Grado:

It was clean but there is lack of room. Vehicles were backed up being returned and there is no parking for your personal vehicle. You have to park on street. Also, the driver side door of the truck would not lock/unlock with a key. I had to climb over from the passenger side door.

yevetta L. en

Grado:

El cliente no dejó un comentario.

Kandice J. en

Grado:

Stop arguing with customers and doing drug transactions while at work. Really unprofessional

christina P. en

Grado:

El cliente no dejó un comentario.

Beulah P. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

Customer service was horrible. Had yo wait almost two hours for the renal of vehicle. Vehicle was not full of gas and it opearated poorly

Kenneth J. en

Grado:

everything was smooth thank you

Gregory L. en

Grado:

the people were good, location not so much.

parthenia S. en

Grado:

You have done well dust far keep up the great works being intouch with update technology is amazing. Thanks your customer p.spence

Michelle O. en

Grado:

The young man was very helpful

Seung C. en

Grado:

Change all the crews in that store. Rude, un-professional, and incredibly lazy. The worst U-Haul experience I've ever had.

michael T. en

Grado:

The truck was damaged thats why I said no...but the lady who took care of us was wonderful. Very helpful an helped us when she really didn't have too my brother an I really appreciated all her help for that we would return.

hayat abdul H. en

Grado:

Workers need to check in and check out customers. The new system requires too much of the customers.

totiana H. en

Grado:

El cliente no dejó un comentario.

Marcha S. en

Grado:

Keep up the good work.

Curtis M. en

Grado:

El cliente no dejó un comentario.

Deaquaunna L. en

Grado:

Check your vehicles before charging someone else for it. Have better customer service because the one on Lake sucks terribly

Tanya H. en

Grado:

The manager was very friendly and accommodating to my needs on 8/10/19.

Bufus L. H. en

Grado:

El cliente no dejó un comentario.

DEBORAH J. en

Grado:

El cliente no dejó un comentario.