Customer Reviews for U-Haul at Knox Abbott

2406 comentarios

901 Knox Abbott Dr   Cayce, SC 29033
(@ Stop Light)

(803) 791-5992

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(803) 791-5992

901 Knox Abbott Dr
Cayce, SC 29033
(@ Stop Light)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

So helpful to disable veteran

JOSEPH J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
2.0

The lady I dealt with in the morning was rude and gave me the wrong truck. So it ate into time I would actually get to use it. And didn't supply the truck with a dolly that I requested and was charged for. They didn't have the trucks ready, I had to remove the advertisements from the windshield. Then, when I returned the truck, I told them I needed the refund for the dolly I was never given. That took them 20 minutes to figure out. And the thing is, I told them to just don't worry about giving me the dolly because they were acting like it was hard for them to add the dolly on to the order. This place was unprepared and disorganized.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

BETTY P. 
Rating:
5.0

No improvement needed, great experience at the Knox Abbott location, Cayce, S.C. your employee from Chicago was excellent.

Thomas H. 
Rating:
1.0

Customer did not leave a comment.

Mindy S. 
Rating:
5.0

Customer did not leave a comment.

Marion W. 
Rating:
5.0

Customer service rep was exceptional-knew what she was doing, was friendly and processed the transaction quickly and efficiently. Trailer was broom clean, but was dirty to the touch.

Charles H. 
Rating:
3.0

I tried to reserve a hand truck hut once arriving to pick up the vehicle and equipment the hand truck was not available. Should have let me know ahead of time that it was not available.

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

ROBBIE A. 
Rating:
5.0

Manager give me great information thanks so very much!!!

Inese B. 
Rating:
3.0

I wish this location would pick up the phone. I have questions about my bill.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Dhaval M. 
Rating:
5.0

Customer did not leave a comment.

ABDUL H. 
Rating:
5.0

CONTINUE YOUR FRIENDLY-COURTEOUS-PROFESSIONAL ATTITUDE WITH YOUR CUSTOMERS.

MELVIN W. 
Rating:
5.0

Customer did not leave a comment.

LYNN W. 
Rating:
5.0

Nothing this is the best place to do business. Period

Samuel R. 
Rating:
5.0

Mike was awesome. Great customer service , great communication and great character. Would recommend anyone go see Mike at U-haul on Knox Abbott in Cayce SC. He is a great employee and I rent from U-haul a good bit. This is my new preferred location .

STEPHEN B. 
Rating:
1.0

Customer did not leave a comment.

Isaac W. 
Rating:
5.0

Both staff members were very polite and helpful also quick with service. Good job!

Kevin H. 
Rating:
5.0

Matt was very helpful. Reservation, pick up and drop off were very simple and on time.

hollis F. 
Rating:
3.0

Customer did not leave a comment.

Bob D. 
Rating:
5.0

Customer did not leave a comment.

Hamp L. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

The staff was very friendly and helpful.

Rachel L. 
Rating:
5.0

Customer did not leave a comment.

MANUEL G. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
1.0

There was no truck available when we went to pick it up (made reservations so there would not be this problem). Sent to another location, then sent to another location, then had to go back to the previous location. Truck had a smell in it that was not right (we could never figure out what we were smelling).

TARA H. 
Rating:
3.0

When I picked up my truck I was told my extra purchases (boxs, blankets, and hand truck) were in truck. They were not. Truck was clean but only had an 1/8 of a tank of gas.

JOSEPH N. 
Rating:
4.0

Pay your employees more so turnover is more reasonable

Devin S. 
Rating:
5.0

Customer did not leave a comment.

Jenna C. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

RICKIE M. 
Rating:
4.0

Customer did not leave a comment.

Elia N. 
Rating:
5.0

Great!

Wayne P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
1.0

Find a new crew.

NIJA G. 
Rating:
3.0

Your staff should be masked. Not only is it a local ordinance, it's common sense. Otherwise, good service.

JEROME F. 
Rating:
5.0

Customer did not leave a comment.

CHRISSY S. 
Rating:
5.0

Appreciate the great customer service! Keep it up and I will be a repeat customer.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL P. 
Rating:
3.0

The rep that was there when I returned the equipment was on his phone the whole time I was there. Told me to put the key on the counter and he would check it in later. Very rude.

Hinton M. 
Rating:
5.0

Customer did not leave a comment.

wendy C. 
Rating:
5.0

Customer did not leave a comment.

WENDY A. 
Rating:
5.0

Nothing

Carol R. 
Rating:
5.0

This is the best U-Haul location! The staff is wonderful! It is clean, organized and well stocked! Our truck was clean and ready on our arrival. On returning the truck, we were greeted outside right away! This location should be an example for all to follow.

CHARLENE R. 
Rating:
4.0

Customer did not leave a comment.

ALESSANDRA L. 
Rating:
5.0

Customer did not leave a comment.

Rose H. 
Rating:
5.0

The van was perfect and just what I needed. Matt did a great job. Thank you so much! Lisa

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Tanasia Larry was exceptional - super friendly and helpful. I was very impressed with the level of service.

TERESA E. 
Rating:
5.0

Tanashia is an excellent representative! Tanashia was attentive and patient and extremely helpful. Tanashia made my moving experience stress free! The manager is also great! So wonderful to interact with people of such excellent character!

SHONDA R. 
Rating:
5.0

One of my best experiences with U-Haul to date. I would highly recommend this location.

Darryl H. 
Rating:
5.0

Drop off couldn't have been easier! An overall excellent experience. Nobody does it better than U-Haul!!

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

charles M. 
Rating:
5.0

I had to change pick up locations because of equipment availability. Not a big deal but inconvenient.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

Gene G. 
Rating:
5.0

Customer did not leave a comment.

Darien I. 
Rating:
4.0

I was hoping the representative might be wearing a mask when I walked in. Indoor space with not a tremendous amount of ventilation.

Scott T. 
Rating:
1.0

The ladie I was so rude

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

JULIUS M. 
Rating:
5.0

Nothing to add.

WILLIAM H. 
Rating:
2.0

The cost estimate on the phone was much lower than the estimate that was calculated during vehicle pickup. Thomas the uhaul person during pickup had a lousy attitude! Additionally he would just keep repeating “that's what the computer says”. He ruined my experience. The young women during drop off was good though.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Adai Q. 
Rating:
5.0

Thanks for a great experience with this recent transaction!

KEVIN B. 
Rating:
2.0

UHAUL representative Shar failed to have on a mask. I was very surprised especially since this location is supposed to be a corporate site. In addition, there only one person during a busy day - Saturday.

Tina B. 
Rating:
5.0

Just what I needed. When my car broke down on the highway, I needed a trailer to recover it. Uhaul representative quickly completed the paperwork and expertly attached the trailer to my vehicle. Return was quick and easy. Very satisfied.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOS W. 
Rating:
5.0

Professional and EXTREMEMLY helpful staff. Quick processing for pickup and drop off. Well stocked and abundant supplies. Friendly and welcoming team.

John G. 
Rating:
5.0

Add aerodynamic fixture to front if trailer to improve towinf efficiency and gas mileage.

John G. 
Rating:
5.0

Never have had any problem with this location over the years. They do a very good job.

David W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

STACEY B. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
Rating:
5.0

Employee was very outnumbered. lot of customers and phone ringing off the hook. He stayed calm. Spoke to everyone and hurried everyone along. Did a outstanding job.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Catherine T. 
Rating:
2.0

I rented a cargo van for $19.95 for 4 hours. It sounds like a great deal except you also pay $0.89 per mile and top up the gas tank, so it ends up being pretty expensive. Everything was all right though until I returned the vehicle and after walking out of the office I checked my receipt and found that manager Matt Brazell had charged me an extra $4.88 for gas. I had him come out to the truck again and sure enough he was wrong and refunded me the extra. I wonder how often he adds the extra. I won't trust him again.

Kathryn H. 
Rating:
3.0

Customer did not leave a comment.

TAYLOR H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Staff and service excellent!

Craig D. 
Rating:
4.0

Customer did not leave a comment.

Patrick J. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

I was well pleased with the young man who helped me he was very nice and helpful. This place was very clean and they had all the things I needed.

Deborah T. 
Rating:
3.0

The trailer had extremely rusty safety chains and the lift handle on the trailer tongue was missing when I picked it up.

Craig C. 
Rating:
5.0

Great service. Very helpful.

Roberta C. 
Rating:
5.0

Customer did not leave a comment.

GILES W. 
Rating:
3.0

I was stranded for over 4 hours over 100 miles away. I broke down a mile away from another UHAUL dealership and it took nearly 4.5 hours to get me back on my way. I had to pay labor wages of over $300 for the three employees just sitting in a truck. I was 4 hours late to my clients house for the delivery. We had to unload the broke down truck and reload the new one. Nobody is talking to me about compensation! All they're concerned about is the “new contract!” Meanwhile, I'm still meant to pay $300 for my rental! We didn't get back home until 8 pm!

Jeremy A. 
Rating:
5.0

Easy enough everything was explained a quick fix for my couch and large items to get across town.

Parker H. 
Rating:
5.0

Matt was great! Very friendly and helpful.

Michael H. 
Rating:
5.0

The back door on the cargo van would not open sobi had to put a washer n dryer in the side door which was very complicated.

Angela C. 
Rating:
3.0

Store needs more staff. to handle the customers

MILTON S. 
Rating:
5.0

Customer did not leave a comment.

maxwell B. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
5.0

Check-out and check-in went very smoothly with nice rental van. Went as well as possible.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Kwame M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Check out your system for applying the correct time of pickup. I pickup a trailer at 11:30 am and your system shows 8:30 am.

Kenneth W. 
Rating:
4.0

I would have preferred a storage in an enclosed structure/space, with varieties to select from.

Harun A.  |  First Impressions 
Rating:
5.0

Mone

NATENDA P.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba