Customer Reviews for U-Haul at Independence Blvd

5,216 reviews

6601 E Independence   Charlotte, NC 28212
(W Of WT Harris Blvd)

(704) 536-7785

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(704) 536-7785

6601 E Independence
Charlotte, NC 28212
(W Of WT Harris Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SEAN B. 
Rating:
5.0

Both the woman who helped me at pickup around noon and the man who helped me when I returned the trailer near the end of the day gave me excellent service. (Sorry, I don't remember their names--I was distracted by a death in my family.)

Van W. 
Rating:
4.0

Very nice & helpful.

Tara M. 
Rating:
5.0

Please commend and recognize how amazing Heather is! Heather took what was a stressful day for me and made me smile and helped me get through my day! Heather is awesome, and deserves whatever recognition and awards exist. Of all of your employees were like Heather you would never get a negative customer feedback.

Justin K. 
Rating:
5.0

Please commend and recognize how amazing Heather is! Heather took what was a stressful day for me and made me smile and helped me get through my day! Heather is awesome, and deserves whatever recognition and awards exist. Of all of your employees were like Heather you would never get a negative customer feedback.

Justin K. 
Rating:
1.0

A rating of ‘1' star is Too High. I called U-Haul Corporate after my rental because at drop off the man at the counter talked really fast asking a bunch of questions and then asked Did you hit something? It looks like the tail light is cracked? WE HIT NOTHING DURING THE 18 MILES WE DROVE THE TRUCK. I asked to see the camera footage aimed at the rear of the truck before rental and the man changed his tune. I have asked Corporate to review prior rental papers and camera footage of this van parked in the lot before I rented it. Corporate also said U-Haul employees are supposed to walk the van with the renter prior to rental, which was Not Done. Renter Beware! I will take my own video footage of rentals prior to driving off the lot from here on out.

KATHLEEN P. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
4.0

Customer did not leave a comment.

HERMIONE M. 
Rating:
5.0

Excellent, fast service.. No issues with vehicle.

Ken C. 
Rating:
5.0

Customer did not leave a comment.

BHUPENDRA P. 
Rating:
5.0

The person that was working the counter when I had to pick up the truck and drop it off was VERY professional and Extremely helpful!! I wish I could member her name so I got put it here but I cant remember it. She was working 22 NOV Monday at 7AM. She was amazing!!!

Adam H. 
Rating:
5.0

Henrietta was fantastic in helping me.

HELEN B. 
Rating:
5.0

The customer agent was very friendly and provided great service. Truck was clean and new.

My D. 
Rating:
5.0

Customer did not leave a comment.

william W. 
Rating:
4.0

Great service checking out and check in. Thank you

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Awesome customer service from Denzel and Heather the best uhaul experience from this location

WANDA C. 
Rating:
5.0

Zell was a pleasure to work with. He was professional, friendly and helpful. His store was clean and well run. We will definitely be back.

ROBERT M. 
Rating:
5.0

Wasn't there fault about rental pickup condition

RUTHLYN W. 
Rating:
5.0

Nothing required

Wade S. 
Rating:
4.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Miriam M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

They are always top notch in all aspects!

Scott P. 
Rating:
5.0

Repeat customer at this location. Despite being very busy at times, the staff does what they can do to get you moving as quick as possible.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

JOEL E. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Friendly and knowledgeable.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Good experience.

Roosevelt J. 
Rating:
5.0

I had a great experience. Staff was friendly and easy to work with. Equipment was in great shape. Very happy customer here.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

RALPH K. 
Rating:
4.0

Customer did not leave a comment.

Tania R. 
Rating:
5.0

Customer did not leave a comment.

MARVIN S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
5.0

Customer did not leave a comment.

Fernando T. V. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

This is the best U-Haul experience I have ever had. I wish I remembered the name of the two individuals who helped me out. It was efficient, easy, and the staff was extremely friendly, Saturday morning October 30, 2021.

JESSE O. 
Rating:
5.0

This is the second time I've rented a cargo van from this location. The vans were in great shape, the one this last time only had around 5K miles on it. The vans are easy to drive and perfectly suited to what I needed them for. The store manager was very efficient and got rolling in no time at all. Highly recommend this Uhaul location.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

Kaley T. 
Rating:
5.0

Just keep providing great service

ANTONIO B. 
Rating:
5.0

Customer service was great and everything went smooth which I like I had no problem at all picking up and dropping off no complaints

Pamela K. 
Rating:
5.0

Customer did not leave a comment.

JEROME A. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

I pulled in exactly as they were closing and the lady did not give me any grief. She is always helpful!

Patrick L. 
Rating:
5.0

Did an advanced online reservation that was glitching out the system and the GM staying calm and professional while having the multitask. I felt bad because she was genuinely trying to help but her computer was not having it! She eventually got me in the van I wanted and I appreciated her help throughout the process. Uhaul, however should look into their online reservation/check in application process….. that was NOT very easy.

DANIEL F. 
Rating:
4.0

Independence Blvd is hard to maneuver but that isn't your fault. One way access and exit.

Bryan C. 
Rating:
1.0

The trailer turn signal and brake lights were not checked before leaving the lot. Turns out they didn't work. When I dropped the trailer back off at my destination on same day Friday not due back until Sunday, and I was charged another days rental. It seems like they are running a scam at the Uhaul 1823 Carolina Beach Rd, Wilmington NC

John B. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
5.0

The young lady was informative and helpful.

Yaminah N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

The gentleman that was helping me there was kind and cared about the work he did. It made my experience remarkable.

HAROLD Q. 
Rating:
2.0

Only one person working which caused long wait times. The truck was dirty; crumbs everywhere and dried up juice stains on the floor

Deja M. 
Rating:
5.0

The folks were very friendly and helpful. There was a mix-up with the charge, which was quickly and easily remediated. I've rented from there before with the same experience.

Robert L. 
Rating:
5.0

UHAUL made drop off a breeze. Very friendly! Thanks!

JAMES H. 
Rating:
5.0

More staff

Yasmin A. 
Rating:
5.0

N/A

CHARLES S. 
Rating:
3.0

No instructions on how to return after hours. The QR code on the door didn't work. Called Uhaul and was on hold. Ridiculous.

KATHERINE M. 
Rating:
1.0

They fuel gage gap you. Even when u filled up they still charge u the fee

Ruslan S. 
Rating:
5.0

Customer did not leave a comment.

Yeriston S. 
Rating:
5.0

Customer did not leave a comment.

Terence E. 
Rating:
5.0

The whole staff is great!!! Especially Denzel!!! I would recommend anyone needing an U-Haul to check this location!! I would not change anything about this U-Haul! Charles Senn

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Joshawa B. 
Rating:
5.0

Customer did not leave a comment.

KASHI M. 
Rating:
4.0

The employee was very friendly. The truck definitely needs servicing of the front steering components. There was a good bit of knocking almost like a binding when hitting bumps.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

BROOKS D. 
Rating:
5.0

Heather made this the best uhaul experience I've had. Solved an issue that was created by the pickup location quickly and was a joy to talk to.

CARTER B. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
2.0

I was scheduled to pick up my truck at a different location that was close to the two houses I was packing up, and made the reservation a week prior to pickup. When I went to pick it up, the store said my pickup was rescheduled to this location, which was over an hour round trip away. The employee claims that they called and left a message, however I never received a call, voicemail or email that the pickup location changed, and they had two different numbers to contact me at. I tried calling the new location 6 different times to notify them we would be arriving much later than our scheduled pickup time since they changed our pickup location without notifying us, and no one answered. We drove to the other store to pick up the truck and everything appeared to be clean and working, however 5 minutes into the trip back to my house the check engine light went on. The store actually picked up when I called about this and told me that it was just a sensor malfunction and there was no issue with the engine. I am not sure why they were renting out a truck with a known sensor issue.

Melissa H. 
Rating:
4.0

Customer did not leave a comment.

Tiffany W. 
Rating:
5.0

It was really easy to work with this UHaul location. Check in and check out were quick and easy. The truck was clean and readily available.

FREDERICK M. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
5.0

The General Manager helped me when I picked up and dropped of and was courteous and incredibly helpful. Very good experience!

James J. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Great staff and clean store. I rented a truck and a van. The van was new and I enjoyed it!

ENGLE T. 
Rating:
5.0

No comments…everything was spot on

Thomas S. 
Rating:
4.0

The Manager was awesome the lady that morning was horrible. But I haven't received my refund yet. And normally I get it before I leave Uhaul.

Chiquitia R. 
Rating:
5.0

The General Manager was quite professional. From start to finish he was more than courteous and helpful. Much appreciated by Marshville Elementary School.

DEENA K. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
5.0

Exceptional customer service!

Mo R. 
Rating:
5.0

Super easy, quick service. Team was very friendly and helpful

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Neither the app or the uhaul.com/share website would finish the return of the equipment. I waited for nearly 50 minutes on hold until a rep answered the phone. At night when I was returning the equipment this location is in a section of town that is not particularly safe. Having my wife and family waiting for someone to answer the phone for that length of time is unacceptable. Please hire more people to work the customer service department at night. Thank you.

FRANK K. 
Rating:
5.0

Heather was absolutely amazing! I had a small issue from another location and she dealt with it like a champ! Made me feel at home in this new city, and help me solve my issue! If I need to move again, I'll be sure to use this location, for any of my local or distance moves! THANK YOU SO MUCH YALL <3

Michele C. 
Rating:
5.0

Customer did not leave a comment.

SYMONE G. 
Rating:
4.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

ALAN J. 
Rating:
5.0

Customer did not leave a comment.

Julia F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Always the best location for customer service !!!

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Hard to find online. This location gets mixed in with all the other U-Haul locations.

BRIAN P. 
Rating:
1.0

I was late to my appointment because When I picked up the rental truck I was not able to leave right away due to another rental truck was blocking the truck I was renting. So I have to find wait for the staff as she was with another customer. This is not good because everything should be ready upon customer pick up. Very disappointed.

George G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
No reviews have been submitted for this location.

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