Customer Reviews for U-Haul At Independence Blvd

6,053 reviews

6601 E Independence   Charlotte, NC 28212
(W Of WT Harris Blvd)

(704) 536-7785

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(704) 536-7785

6601 E Independence
Charlotte, NC 28212
(W Of WT Harris Blvd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

very professional

Alfonso Sheffield 
Rating:
5.0

Actually for the first time in several weeks, finally customer service. Greeted upon entering store. Excellent customer service in getting my trailer hooked up and when dropped off trailer. If I need trailer rental needs or moving needs in future. My definite GO TO. I hope you relay this to your awesome staff

Joel Foltz 
Rating:
2.0

Very lackadaisical. Return signage hidden from view. Billing wrong

Mike Cushinsky 
Rating:
5.0

Service was Great! Efficient, fast, polite, and professional!

Craig Blythe 
Rating:
5.0

Employees were very helpful in hooking up, and later disconnecting the tow dolly. So I could quickly be on my way both times.

Robert Watson 
Rating:
5.0

Smooth process in and out. Truck did what we needed. Guys were helpful and personable. Would have appreciated a final receipt but price was inline with what was discussed.

ROBINSON KELLY 
Rating:
5.0

Good

ALEX MOJICA 
Rating:
5.0

Customer did not leave a comment.

josephine defazio 
Rating:
5.0

The first truck I had the check engine lights the was on. The team immediately resolved the issue with another truck.

Greg Mathison 
Rating:
5.0

Nothing to be honest. Everything went perfectly smooth. Great job crew!!

Patrick Gregory 
Rating:
5.0

Customer did not leave a comment.

serigne fall 
Rating:
5.0

Customer did not leave a comment.

Piotr Kicinski 
Rating:
5.0

They were very kind in both offices, they delivered the vehicle to me in one place and I returned it to another city. I thank them.

Enma Yadira 
Rating:
5.0

From the time I called on the phone and talked to Duke and when we walked in and was greeted by Duke everything was top notch. And also when we returned the truck and was greeted there ,very nice superb service.A+

TERRY BYRUM 
Rating:
5.0

Customer did not leave a comment.

Vincent Burt 
Rating:
5.0

Customer did not leave a comment.

Ashley Henry 
Rating:
4.0

Customer service was good, from the young man that helped me and the assistant manager, thank you

Tammy Phillips 
Rating:
5.0

Super services

Gregorio Bedoya 
Rating:
3.0

Had to find someone to un hook my trailer. When asked if I could have my receipt was told they could only email receipts.

JAY ANDRE 
Rating:
2.0

There was only one person in the store and people were standing in line waiting to get helped. The person waiting on people said he was alone and needed some help. He talked about having a 30-page report to do. I made my reservation two days in advance. We i got there to pick up my trailer. it was behind other trucks, and he had to move them. I'm not putting the person that was there on the spot, he was doing the best he could. I blame management for not scheduling enough help.

David Hicks 
Rating:
5.0

The people who worked there were helpful, knowledgeable, professional, competent, friendly

Yona Kaplan 
Rating:
3.0

Customer did not leave a comment.

Brandy Dover 
Rating:
3.0

Need more employees in the morning for high traffic and phone calls coming in.

Rosalind Rodman 
Rating:
5.0

Great experience! Very friendly staff!

Derek Atkinson 
Rating:
5.0

Same as the Frederick location. Courteous, professional, very supportive in transitioning the trailer back to them. Great experience overall.

Daniel Crusan 
Rating:
5.0

Duke was incredible and very knowledgeable as well! 10/10 would recommend this location.

Christopher Fennoy 
Rating:
5.0

The staff is super warm and friendly.

brenda martinez 
Rating:
5.0

Customer did not leave a comment.

Mike Pirtle 
Rating:
5.0

Customer did not leave a comment.

Raul Semprum 
Rating:
5.0

Very professional and courteous!

Narciso Ocampo 
Rating:
4.0

Your staff person that usually handles rentals was out and the person doing that task was not well trained on it.

Ed Browning 
Rating:
5.0

Everything was perfect. The young man that check me in conducted himself like he was the owner. The lot attendant was no less! Eager and very helpful. They should be paid their worth.

Bob Williams 
Rating:
5.0

Great customer service

tom sills 
Rating:
5.0

Customer did not leave a comment.

PATRICK SMITH 
Rating:
5.0

Customer did not leave a comment.

Henry Cooper 
Rating:
4.0

Staff is helpful, professional and polite. I feel well taken care of.

Valerie Wheeler 
Rating:
5.0

Excellent service in the front office 👌

Arturo Rodriguez 
Rating:
5.0

The staff are friendly and helpful. The customer service they provide is great.

My Do 
Rating:
5.0

I had a good experience renting a trailer the gentleman was COURTEOUS and knowledgeable. Great Job

Gerald Walker 
Rating:
5.0

Customer did not leave a comment.

geraldo bessa 
Rating:
5.0

Customer did not leave a comment.

Lawrence Green 
Rating:
5.0

None

Camilo Flores 
Rating:
5.0

Staff was friendly, professional and helpful. Both my pick up and drop off were the smoothest I've ever experienced with u-haul. I felt very taken care of.

Valerie Wheeler 
Rating:
5.0

Customer did not leave a comment.

Jahel Mendoza 
Rating:
5.0

Everything was great. Fast, friendly service.

Kimberly Caudle 
Rating:
5.0

Customer did not leave a comment.

James Ritchie 
Rating:
5.0

Staff was awesome. Truck worked great.

David Derouin 
Rating:
5.0

The staff at this location are friendly, knowledgeable, and practice amazing customer service. I would recommend this location to anyone, and will certainly now be a repeat customer.

Jonathan Hartzell 
Rating:
5.0

The return went quickly. The personnel were efficient and pleasant.

ANDREW KROUSKOP 
Rating:
4.0

Customer did not leave a comment.

kevin williams 
Rating:
5.0

I rented a pick-up at the Independence location on2/2/24 and the crew was very helpful, informative efficient and polite. An all-around great experience. D. Hodges

DOMINIC HODGES 
Rating:
5.0

Customer did not leave a comment.

Ed Browning 
Rating:
5.0

Customer did not leave a comment.

Alvaro Osorno 
Rating:
4.0

Truck ran fine and was clean. "Check fuel cap" warning stayed on. "Check engine" light came on and stayed on. Called customer service and they said it was probably just a bad sensor. No probelm.

RICHARD MODLIN 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Franklin 
Rating:
5.0

Customer did not leave a comment.

Katrina Frazier 
Rating:
5.0

Customer did not leave a comment.

Jose Cardenas 
Rating:
5.0

The guys at this location are amazing! Always greeted with a smile and always leave with what I need. Very clean and professional environment, but down to earth and patient. That means a lot! Great job and I appreciate it !

Shawn Powell 
Rating:
5.0

The entire staff is professional and courteous. Made me feel comfortable and I would recommend them to others.

Shelia Forrester 
Rating:
5.0

Nothing. I received great customer service. Overall the rental was easy and van was clean Ns big. Thank you!

philip rainwater 
Rating:
5.0

I wish all the Uhaul locations were as helpful as this one.

Bret Whitaker 
Rating:
5.0

Customer did not leave a comment.

Allison Keyes 
Rating:
5.0

Customer did not leave a comment.

Lucie Mazambi 
Rating:
5.0

The gentleman who checked us in and unhooked the trailer was excellent and is an asset to your company!

Darwin LaClair 
Rating:
5.0

The staff was excellent!

Tony Blatnik 
Rating:
5.0

Customer did not leave a comment.

Sedan Jacobs 
Rating:
5.0

Customer did not leave a comment.

Yahir Avelar 
Rating:
5.0

This was the best experience with a U-Haul location I have ever had from the check-in to dropping off. The staff was knowledgeable, and friendly. The process was spot on. A non-stressful experience from start to finish. Thank you.

James Chiravelli 
Rating:
5.0

Customer did not leave a comment.

David Ferebee 
Rating:
5.0

My experience was great. Helpful and friendly staff. I will rent from this location again.

Michael Baer 
Rating:
5.0

Great service! Thank you to the wonderful staff. Last and easy!

Jessica Vega 
Rating:
5.0

The employee who helped us today (Duke) was awesome. Super helpful and friendly. Made the experience nice and easy.

Devon Rhodes 
Rating:
5.0

Best help I’ve gotten

Manuel Silgado 
Rating:
5.0

Great service

edwin Castaneda Cardona 
Rating:
5.0

The employees were super nice and helpful and made the process much quicker than usual

Muriel Allen 
Rating:
5.0

It appears that the systems used at the location does not interface with the online customer portal. Several redundant tasks had to be completed before check out. Seems like an easy upgrade.

David Kennedy 
Rating:
5.0

Customer did not leave a comment.

Kevin Wilkie 
Rating:
5.0

Cx service was great I use this location all the time from packing supplies to trucks n hitches. Thanks guys

Tony Crockett 
Rating:
5.0

I actually worked with the General Manager and he was such a nice guy. He unhooked my trailer and then I noticed that they had propane. I was going to go to Tractor Supply but I got it there and he filled it up and saved me a stop to make my day go by faster.

DANIEL BLETZ 
Rating:
5.0

Great! Thanks

John Blizzard 
Rating:
5.0

The manager, Duke, and his team are always on top of things. It is the best experience I have at a U-Haul location. The one problem I had with U-Haul was your web site does not show this location when I want to make a reservation. This needs to be corrected by U-Haul.

John Tomsyck 
Rating:
5.0

Customer did not leave a comment.

George Copsis 
Rating:
5.0

The experience was great and staff was friendly and knowledgeable.

Monique Davis 
Rating:
5.0

Customer did not leave a comment.

LaDonna Stitt 
Rating:
5.0

Great experience! I only wish the truck had cruise control!

James Hageman 
Rating:
5.0

I needed a truck same day one was provided readily. The employees were pleasant and knowledgeable. I would recommend this location.

Judy Brown 
Rating:
5.0

They done the best job already. I am not sure if anything else to improve not yet anyway. Duke Graves IV is the personal service for U-Haul he done an excellent job.

Sarann Mey 
Rating:
5.0

Customer did not leave a comment.

ROBERT GRAY 
Rating:
5.0

Everyone was very friendly and nice and the facility was clean and they offered me other supplies that I might have needed

Madeleine Ziegler 
Rating:
5.0

Our rental was exactly what we needed. Duke had everything we needed ready to go when I arrived for pick up and drop off was a snap, drove right into the return bay. We will be doing another rental with Duke this month to complete our move; just need to figure out the dates.

Joseph OHalloran 
Rating:
5.0

Customer did not leave a comment.

Cynthia Williams 
Rating:
5.0

Great service specially Duke,thanks

Yvan Rodriguez 
Rating:
5.0

Duke is the best! I pass 2 other locations just so I can deal with him.

Cuthbert Davenport 
Rating:
5.0

Staff was professional, helpful and courteous. Very friendly and made our spur of the moment move a great experience!

debra rosenburg 
Rating:
4.0

Customer did not leave a comment.

WILLIAM AYERS 
Rating:
1.0

Truck was pulling badly to the left. Truck battery was nearly dead and could barely start the truck. I accidentally left two items in the truck, called the next day to recover them and they had been thrown in the dumpster, no one ever called me to see if I wanted to recover my items.

Leslie Moody 
Rating:
5.0

Customer did not leave a comment.

DAVID HELWIG 
Rating:
5.0

Customer did not leave a comment.

Murray Williams 
Rating:
5.0

Customer did not leave a comment.

William Candler 
Rating:
5.0

Keep up the great customer friendly communication and services.

ELAINE RICHARDSON 
No reviews have been submitted for this location.

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