Comentarios de los clientes para U-Haul at Independence Blvd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at Independence Blvd

Clasificación general:

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PAMELA P.
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El cliente no dejó un comentario.

JACELLE C.
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El cliente no dejó un comentario.

Shanice W.
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El cliente no dejó un comentario.

Garrett G.
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Return area was a bit backed up at my time

Kenneth S.
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Heather was great help. Looking forward to coming back again.

DEBRA H.
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El cliente no dejó un comentario.

James T.
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El cliente no dejó un comentario.

Chanisse N.
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Price. Pricing was tad bit much, considering the location I picked up from was at “high demand” it cost more as if It was mine, the customer, fault of the situation. Felt as if I was being penalized for not returning to exact location.

William L.
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El cliente no dejó un comentario.

robert E.
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El cliente no dejó un comentario.

Joye R.
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El cliente no dejó un comentario.

Erin M.
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I rented a cargo van only had it 2 hours and drove maybe 25 miles and got charged $100. That's insane

JACQUELINE B.
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El cliente no dejó un comentario.

JEFFREY K.
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El cliente no dejó un comentario.

JOHNNIE H.
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Everything was exceptional and perfect as always the only location I use and recommend to my family and friends

JERMALE W.
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El cliente no dejó un comentario.

JARUIS M.
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Good customer service

Steven B.
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El cliente no dejó un comentario.

Anna M.
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It was the end of the month and one lady was working and at any given time she was waiting on guests, hooking up trailers - they definitely need more help during those busy times.

Thomas V.
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El cliente no dejó un comentario.

Jeni B.
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El cliente no dejó un comentario.

RICKIE C.
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Well unfortunetly the general manager was not pleasant at all was kinda sarcastically rude. Upon arrival. My truck was parked sideways not blocking 3 spots as he stated. And the reservation trailer i had. Was directly in front of me. Also credit card machine was not wrkn so i didnt feel comfortable with him typing it in but i had no other choice. Also ive been renting for a very long time and have never been charged extra for dropping the rental at another location. Never ever. ... So i drive 1hr to bring it back to the same location also. My trailer hitch was 1and 7\8th. First time around the female did not check. Should have been 2" I forgot about it. She hooked it up. And was on my way. Thank god i did not speed .. Didnt scan my license like the 2nd time around ..i had to. He was rude like i was bothering him or something like that. Professional on ohine with others but in person tottaly different story. Im done typing i would have stated more.

Shannon C.
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Interior windows of the van were not clean to the point someone had written “U-SUCK” with their finger that was clearly visible. Check in and Check out seemed to take a long time. On check out the clerk found a problem with the check in and was able to resolve the problem.

KENNETH M.
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Keep the person Inddependence Blvd Charlotte NC, she is very service oriented and answered all questions thoughtfully.

James T.
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El cliente no dejó un comentario.

Collins H.
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El cliente no dejó un comentario.

Jonathan H.
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El cliente no dejó un comentario.

Jennifer P.
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Hired a moving helper Edin. He was on time , professional and friendly. I will definitely use him again and highly recommended.

TODD J.
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El cliente no dejó un comentario.

STEPHEN M.
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El cliente no dejó un comentario.

CEDRICK L.
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El cliente no dejó un comentario.

Michael Y.
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El cliente no dejó un comentario.

Clayton B.
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I am looking for a response to a charge dispute from the branch.

David K.
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El cliente no dejó un comentario.

CLIFFTON S.
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I returned the vehicle on the 27th Dec and I'm still getting charged for the rental and it's Jan 9th now.

Marilee D.
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Get a check in computer system that makes it quicker forb employ to check in required info faster. The check in person as well as the check out person where very professional and polite.

Phillip G.
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Saved to web night before, but did not show next AM. No problem getting rental and made return easy

Russell F.
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Very friendly and accommodating staff. I will use this location for all of my future needs.

RAMON P.
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El cliente no dejó un comentario.

JOHNSON M.
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El cliente no dejó un comentario.

JOSEPH C.
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east independence worked with me after I tried the Indian trail location where I made the online reservation. the Matthews location (American Store & Lock 3815 Matthews Indian Trail Rd Matthews, NC 28104) said it never had my reservation and did not have the trailer I needed. Uhaul messed up the reservation and it was pain to fix.

Jennifer D.
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El cliente no dejó un comentario.

SYLVIA B.
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We made a reservation with this location the evening before for an 8:00 pick up at 6216 Albermarle Road Charlotte NC. We were told we would have to go to a different location to pick up the truck and pads because they didn't have them. When we arrived at the Albemarle location there was no 20-foot truck. Andrew got on the phone and after about 45 minutes we were told to go to the Independence location to pick up the truck. Heather worked with us and the cost of the rental went up from 567 when I looked online to the reservation at a little over 700 to the final rental at closer to 800. We had to have a truck for a 9 meeting to load so I didn't feel I could ask any questions. There was no time because we were late meeting the moving crew. They still didn't have the moving pads so we had to drive back to the Albemarle location to pick them up. Heather worked to get the rental set up. Robert helped load the pads but definitely, the service was poor at best and not what I have experienced at other locations. not helpful in resolving the problem in a timely manner. I would give the Albemarle location very poor customer service. They had been opened an hour and should have been on the phone calling us and redirecting us and had the pads at the Independence location. The burden was on me as a customer to drive and pick up items and to pay whatever was requested. Lesson learned I will always call on the day of pick up to confirm what I was told in the reservation.

OSARENOGA I.
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The guy that attended to me was very rude and grumpy. Customer service can do better!

Lacy R.
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Great place for service

Anna H.
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El cliente no dejó un comentario.

lynn D.
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El cliente no dejó un comentario.

EDWARD A.
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El cliente no dejó un comentario.

Cary H.
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El cliente no dejó un comentario.

CHRISTOPHER G.
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El cliente no dejó un comentario.

clinton P.
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Better price for regular cosomers

Bruce D.
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El cliente no dejó un comentario.

PAMELA D.
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I brought to your employee attention that there were trash in the vehicle prior to me leaving your location. Now I'm being Charged for cleaning when I returned the vehicle with the same trash that was in it when I picked it up. That'll not right

Eric C.
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- Booked a reservation for 8am mobile pickup from a 3rd party dealer; called them to confirm availability and they assured me it would be ready for me via mobile pickup at 8am - Arrived at 8am to pick it up; opened UHaul app and app said van was not marked for truck share pick-up and I needed to wait until facility opened at 830am - Called corporate number and they transferred my reservation to North Tryon St - Arrived at N Tryon and they said they don't have our reservation and they don't have cargo vans available - While we were trying to figure out what was going on, I got a text from UHaul confirming pickup at another UHaul location back the way we just came from - Eventually we got the van; an hour behind schedule and it was more expensive at the location we got it from; very inconvenient and annoying I was going to rent a van again for a small upcoming move but I'd rather make multiple trips with a car instead of go through the hassle and expense again.

Ervin M.
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El cliente no dejó un comentario.

KARL B.
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Folks were nice and very helpful - was in and out in no time - trailer was perfect for my needs

harry B.
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Van uses too much gasoline

WILLIAM L.
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Hard to beat perfection...nailed it.

Harry W.
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Great customer service

SHANTESE J.
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The employee that assisted me was really good. He was very knowledgeable, kind and helpful. The only issue that I had with this rental experience was the fact that this location did not have any utility dollies available for rent even though I reserved one during my reservation. Apparently there is a shortage of dollies in the Charlotte area because I was told another location within 5 miles from the store where I rented the truck would have a dolly but when I arrived they did not have any available either.

Anita N.
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Just have a little more help. Especially in the evening.

JENNIFER J.
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Still not contacted back at jennamedza@gmail.com

MICHAEL H.
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Despite being very busy the staff was very helpful and courteous. Would highly recommend them.

Nathaniel C.
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El cliente no dejó un comentario.

Jeffrey T.
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This location can only be accessed by a northbound road ( Independence Blvd). When we picked up, we had to travel approximately 3 miles out of our way to be able to access a southbound road. This added 6 miles to our trip and resulted in my having to pay for extra miles. Make sure to calculate this into your mileage estimate!

david D.
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El cliente no dejó un comentario.

ione P.
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I wasn't able to hook up the safety chains to the auto transport and they walked me through it thoroughly which helped me have a successful trip. Very friendly crew with great customer service!

Kory M.
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El cliente no dejó un comentario.

Joey B.
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El cliente no dejó un comentario.

Irene M.
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Stated that the dolly comes with a 26ft truck but failed to make it clear it's an additional charge even if not used! It would be nice to give customers the option to opt in not be forced to pay for utilities not needed. However the staff at this location are wonderful people!

Alfonso A.
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Bad customer service and very rude employees.

ANDREW U.
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On October 30, rented truck for 7:30am. Truck was dead, employee tried to jump truck. An hour later, put me in smaller truck and a trailer... Then rented trailer November 7th at 7:30am for 24 hours. Told by employee to drop off anywhere on lot at 7:30 on Sunday but employees not there until 9am. On November 9 see charge for $21.45 for late drop off. I never was told of any late fees let alone be charged a fee with no receipt of explanation. This is ridiculous that I have to find out in such a manner. I tried to give you another chance after the truck Fiasco...I am embarrassed for your company...I would like to here from some regarding this lack of customer service.

Raymond N.
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Excellent staff. Thanks very much!

Anna Lee J.
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Need more people on the clock. Job too big for 1 employee to check customers out, rent out the trucks, take back the trucks & fill propane tanks ALL at the same time!

Gregory B.
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The process to get the truck was simple. The sales associate was friendly. Thebiggest problem was the lack of direction given to us regarding the check-in process after we were done with the truck. We were told to go to U-Haul.com/share, however we were not given any directions regarding the process to do a self check in. We were not told that we needed to take pictures within the app We were not told the number of pictures we would need to take within the app We were not told that we needed to complete the check-in process before turning in the keys. It would have been very helpful to know this upfront because it caused us a lot of confusion trying to check the car in. So my suggestion is that your customer service reps be trained to fully inform customers of the process for self-checking in the equipment on that website.

Eric C.
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El cliente no dejó un comentario.

Fangming Z.
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The service gentleman is very friendly and helpful. He has very high quality of professionalism and very knowledgeable for his position.

Craig S.
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Very customer oriented & helpful from getting the trailer to drop off

Jeffry S.
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Denzel was super helpful and pleasant during both of my visits. He has amazing customer service skills and politeness. Definitely a U-Haul asset!!

James M.
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El cliente no dejó un comentario.

JUDITH M.
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There were no dollies available and no other locations near by to rent one from. The guy next to me was picking up his Uhal and he had a dolly scheduled with his reservation and they didn't have one to give him. All the other Uhaul locations were booked. It would not have matter because they didn't have dollies. My pick up location had no dollies available and haven't had any for some time. Said they been waiting for a few weeks. How is this possible? That's an important part of renting. I was inconvenienced and I'm sure the other customer was too. We both left upset. The only pro was the assistant manager was super nice.

Yvette M.
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El cliente no dejó un comentario.

James D.
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your 3rd party locations are the absolute worst. I lost 4 hours on moving day, and was moved around pickup locations 5 times before landing here. Worst moving day ever!! The first location had 2 trucks the size I ordered in their lot, but the owner never showed up.. 7am pickup, then 8:30, then 9:45, then 10:30, then not available.. will never use a 3rd party like your services again. Regulate your sellers!! They are making you look terrible.

C C.
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El cliente no dejó un comentario.

ROBERT D.
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El cliente no dejó un comentario.

ETIMJEFFREY A.
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El cliente no dejó un comentario.

Marcie G.
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Promised a $50 credit haven't received it yet.

ALTAVIS A.
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Have better contact with the drop location got charge for mileage when my paperwork highlighted an extra 75 miles

GABRIEL P.
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El cliente no dejó un comentario.

Rob A.
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El cliente no dejó un comentario.

Charles T.
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El cliente no dejó un comentario.

Ronald G.
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It was all good and think uhaul for there service.

Brittany W.
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Great customer services both times I went to this location

Aaron B.
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The mobile check-in process is *terrible* and not at all faster than just going inside. I realize the aim may have been to allow a more COVID-safe option, but then it should be easier and faster. I had pre-entered the license info, but was still asked for it again. I could have uploaded the photo of the ID in advance. The approval processes took way too long, during which my phone's screen went blank from inactivity, and it took me out of the approval line. Just a terrible terrible terrible online process.

DEBRA W.
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Great Service! Keep up the good work!

LO-WANDA L.
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El cliente no dejó un comentario.

BONITA C.
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Fast service and good location!!!!

Lisa W.
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El cliente no dejó un comentario.

CAROLYN D.
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Excellent customer service. It took less than 15minutes to get truck checked and receive final receipt.

Christopher R.
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Pls make sure I don't get charged for pad rental. I didn't get any pads

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