Customer Reviews for U-Haul at Independence Blvd

5,547 comentarios

6601 E Independence   Charlotte, NC 28212
(W Of WT Harris Blvd)

(704) 536-7785

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 536-7785

6601 E Independence
Charlotte, NC 28212
(W Of WT Harris Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Not Applicable To Me , My Service At The Location Was Outstanding.

Porfirio O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Changsu R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniqua J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HongNiCeline L. 
Clasificación:
5.0

No improvements

Ruby W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roy C. 
Clasificación:
3.0

Have more than one person working

Carl C. 
Clasificación:
5.0

Great customer service. The truck driver door was damaged and not safe

Javella Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony D. 
Clasificación:
5.0

Happy with the service - ordered online - pick up was easy - staff friendly and professional.

Michael B. 
Clasificación:
2.0

Vehicle With No Gas & Over Price…

Dan L. 
Clasificación:
5.0

Staff went above and beyond to help with a stressful situation.

Cynthia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIKEA E. 
Clasificación:
2.0

Have all reserved items be available

JAMES S. 
Clasificación:
5.0

Great manager. Very helpful in getting the equipment, explaining how it works and in receiving it back. Very knowledgeable, helpful, efficient and friendly.

Georges N. 
Clasificación:
5.0

Nada

Bill J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya L. 
Clasificación:
5.0

Fee for rental was 39.95 per day. But was charged 56 per day to extend rental. That was not at all good

Diane E. 
Clasificación:
5.0

This trick was clean but the back smelled of skunk weed a.k.a. marijuana. I sprayed with some odor destroyer but could never get it completely gone.

Christopher H. 
Clasificación:
5.0

Although my initial reservatsion was moved to a different location, the staff at the East WT Harris and 74 went out of their way to accomodate me, assist me, and understood my situation. They are Now making me question my originalfavorite location... Heather is the best at the harris blvd location and its difficult to decide which location to rent from in a couple months. Old Hickory monroe, nc or WT Harris Blvd.... Im torn between two excellent crews.

jennifer M. 
Clasificación:
4.0

The app is horribly time consuming. I ended up going in to pick up as opposed to completing the on line check in

Kasey M. 
Clasificación:
5.0

Excellent customer service the truck was ready when we arrived. The staff member was very friendly knowledgeable courteous and made everything go smoothly

RHONDA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

sonya C. 
Clasificación:
5.0

The only thing I did not get that I reserved was the utility dolly. So I would recommend having more utility dolly's. Everything else was great.

Eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donn M. 
Clasificación:
1.0

I have rented many trailer/car trailers from Uhaul. In this case, I received a car trailer that a tire that was almost flat when loaded and trailer brakes that lock up when slightly depressing the tow vehicle brakes. This made for a very long/dangerous trip from Charlotte, NC to Bluffton, SC (3.5 hr drive) with a car loaded on the trailer. I had to stop several times to inflate the tire air pressure and had to drive extremely slow to avoid applying the trailer brakes as the brakes would lock up and jar the vehicle on the trailer, whereby shifting the load weight making stability compromised. This trailer should not be in service as this is a safety hazard. I also made the site I returned the trailer to aware of the issues and they simply apologized and made no offer to rectify the situation.

Steven B. 
Clasificación:
5.0

The employee on duty the day I picked up my trailer was awesome!! She hooked up the trailer for me in the pouring rain!! And she was more then happy to do it. She also hooked up an electrical adapter and made sure it was secure. She made the whole experience fantastic, going above and beyond the call of duty!!!!

CHARLES F. 
Clasificación:
5.0

check the dome lights

PAUL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany S. 
Clasificación:
1.0

The employees at this location make sure to come across as disgruntled as possible making it well known to all customers while attending them. Making comments such "I really need to win the lottery" and "Computer systems here are so antiquated" while registering the customer is inappropriate giving customers a sense doubt instead of confidence when renting a vehicle customers are not used to driving.

JOhn G. 
Clasificación:
5.0

I loved the ladies at this location. They made the experience easy and they were personable and just all around nice unlike many of the agents I dealt with when calling in. I recommend a 100/10!

Ileana C. 
Clasificación:
4.0

El cliente no dejó un comentario.

herman F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

You don't have to do anything. I love the service.

Marlene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
5.0

The guy was awesome! Great service! Great personality! Best customer service I've had in years!!! Great experience and will be my go to location locally!! In and out in no time as all was ready! I couldn't have asked for a better pick up!

Adam T. 
Clasificación:
2.0

I rented a uhaul from them the uhaul broke down on me had to wait till 1:00am for them to pick it up didn't go my whole 90 miles and they still took the money off my card and tryna charge me more and it broke down on me I need to call corporate on them

Kilra J. 
Clasificación:
5.0

The truck ran good but the inside was well worn out. The door handle was loose and unusable to close the door, the handle to roll down the window came off, and the sheathing around the driver are under the steering wheel was loose. Other items were fine.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
5.0

Everything was great was able to get my truck early.Great customer service made me moving my family member back to Georgia easy.

Xavier G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter D. 
Clasificación:
5.0

Staffs members not good

Senai A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
3.0

Truck came with door issues and the check engine light on. Employees left the padlock on the back. Roadside assistance canceled once and couldn't guarantee arrival for 3 hours. In general just not a great experience.

John E. 
Clasificación:
5.0

Young lady always does her best to make sure you get what you need. Young men in back are great as well.

ernest W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosa C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANNY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Doretha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Niels J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin M. 
Clasificación:
5.0

N/a

Donnie D. 
Clasificación:
5.0

Very professional agent

Carey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Les E. 
Clasificación:
5.0

Quick, efficient and very friendly

susan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee D. 
Clasificación:
5.0

The team was all very friendly and helpful

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willam G. 
Clasificación:
5.0

El cliente no dejó un comentario.

hafsa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew O. 
Clasificación:
5.0

Heather was very helpful. Thanks

Susannah B. 
Clasificación:
1.0

Not only it took 5hrs to get a truck with no key to unlock the lock on the truck! We had to go back and get a key to unlock the truck yo yes it !! The truck was full of white and gray dog hair everywhere in the cab to drive the truck was full of dog hair and stunk like wet dog !! My husband and I both give ate alive with fleas!!!!! That was tithe worst day ever!! Needless to say I cleaned up the nasty truck and dropped it off which took over a hour the next day!! My husband was a service manager fir over 50 years and said he had never see such a disorganized and totally rude behavior from your employer's! We will never use U Hall again and I will post on face book how bad this experience was!!!!!!!!!!!!

SONIA M. 
Clasificación:
5.0

Awesome service, everyone who works there is super nice and super helpful! Would definitely rent a uhaul from here again!

Briana V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNIE H. 
Clasificación:
5.0

Hands-down the best place to rent a U-Haul. The manager was outstanding and we will definitely use this location again.

Cory S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Denis I. 
Clasificación:
3.0

The 26” truck was dirty. The auto trailer brake lights did not work.

Batrina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry H. 
Clasificación:
5.0

Excellent service, friendly location owner

Larry C. 
Clasificación:
4.0

Original location did not have our truck, did not inform us of that until we arrived. Sent us to a new location. They should have emailed us prior to pick up. Would not recommend first rental place.

Jack R. 
Clasificación:
5.0

The owner was amazing! Great customer service, high energy, kind, considerate, generous, and goes above and beyond for customers!

Fredrica H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

Great service

anar R. 
Clasificación:
3.0

The service engine light was on in the truck. A man pulled the truck to the front, but didn't go over anything with me or tell me the light was on. I noticed as I was pulling off. When I called to ask about it, I was told to call roadside assistance. The gentleman who helped me with putting my Jeep on the trailer was extremely helpful and professional.

Emerald H. 
Clasificación:
5.0

Wow !!!! one stop shop for moving. Very friendly. Price high but worth it

Kristen V. 
Clasificación:
5.0

Nothing! This was such a stress free move and I appreciate all the help.

Nidhi D. 
Clasificación:
5.0

El cliente no dejó un comentario.

brandon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa W. 
Clasificación:
3.0

If your going to change a pick up or drop off location by 30+ miles then make sure to actually speak to the renter directly on a phone call in advance. Offer options so the customer isn't driving all over the state with today's gas prices to get a truck they reserved.

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

willy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee W. 
Clasificación:
5.0

The people working there are fantastic and your best assets. They are very friendly and helpful, as well as efficient. A great image for your company!!!

Joseph S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan S. 
Clasificación:
3.0

First, we were charged for a dolly and moving pads that were not reserved/requested. Then were told the truck was returned "empty" and charged 87.50 (for 10 gallons fuel). We have the recpt for the fuel. we added. It was not returned empty, but right at a quarter of a tank, which is what was agreed to. Next time, I'm photographing the gas gauge and documenting the mileage. Be honest, folks. That is what you can do for the next customer. One more thing, in this location you can only turn right onto Independence Expressway. If that is not the direction you are headed, be prepared to drive several miles before being able to exit, and then drive all the way back. This is an easy way to drive up the milage fees by not mentioning this.

MaryThia P. 
Clasificación:
5.0

Nothing, Heather and her manager were terrific

Laurie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele F. 
Clasificación:
5.0

GEORGE S. 
Clasificación:
5.0

I have had a great experience each time at this location.

Hal Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
5.0

The woman behind the counter was very busy but addressed everyone that came in.

Bianca M. 
Clasificación:
4.0

YOUR SOUTH BLVD AND SHARON RD LOCATIONS SUCKED. FINALY GOT THE TRAILER AT E INDEPENDENCE BLVD AFTER TRYING FOR DAYS.

Paul B. 
No se han enviado comentarios para esta ubicación.

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