Comentarios del cliente para U-Haul at Independence Blvd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul at Independence Blvd

Grado total:

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Robert B. en

Grado:

El cliente no dejó un comentario.

Nick M. en

Grado:

El cliente no dejó un comentario.

David R. en

Grado:

Nothing,I did not get the ladies name but she was prompt,professional and met me outside upon return and took care of everything

Christian G. en

Grado:

El cliente no dejó un comentario.

Samuel T. en

Grado:

El cliente no dejó un comentario.

Scott B. en

Grado:

The lady there who checked me in was very nice! I told and showed her (with pics) about damage to the truck inside the cargo area l rented but didn’t know it till l got home. I told her there was no way to document it on the app because the only take pics of the outside. I mentioned to her u-haul needs to make it so you can inspect the cargo area as well and she said that is true but she did l believe acknowledge the damage.

Gage R. en

Grado:

El cliente no dejó un comentario.

Pete K. en

Grado:

Polite and helpful

Vivian P. en

Grado:

El cliente no dejó un comentario.

Michael G. en

Grado:

El cliente no dejó un comentario.

Douglas C. en

Grado:

Very nice, friendly.helpful people, a real pleasure renting from them.

Mary G. en

Grado:

The customer service I received from Terry and his team was fabulous, they made everything very easy and smooth for our move, despite unforeseen circumstances. So happy to have gotten great customer service!

Tyler H. en

Grado:

El cliente no dejó un comentario.

Charles W. en

Grado:

Nothing I can think of. Great customer service. VERY helpful.

Ryan K. en

Grado:

El cliente no dejó un comentario.

Aimee W. en

Grado:

We worked with Terry, and he was great. He was very friendly and made sure we had all of the information needed about the truck we were picking up.

Danillo P. en

Grado:

Don’t charge the next customer three times about the same rental and same products supply!!! This is unbelievable!!! I placed a order online to rental and moving supplies, when I did a reservation I was charged online. In store, I was charged again for the same rental + the same moving supply!!

Janet H. en

Grado:

Terry was fantastic. Very courteous and professional. There was someone else in the office complaining and Terry handled them with courtesy. Will definitely use this location again.

Daniel C. en

Grado:

Staff was very friendly and helpful. This was a very easy trailer drop off.

Roosevelt J. en

Grado:

Increase the wifi range and strength. It kept dropping while I was being checked out.

Robert A. en

Grado:

Go Bucks!

Heward M. en

Grado:

Employees not courteous and not helpful. Not told about gas and then charged d$4.00 per gallon for gas.

marcy H. en

Grado:

the header in the truck was falling down, the sun visor on the driver side was broken and hung down partially blocking the view when driving, we filled the gas tank before returning HOWEVER when the tank was full the pump STOPPED pumping. HOWEVER, The gauge showed slightly off full...we told the agent this and we were stilled charged for not having filled the truck. NOT HAPPY

Richard S. en

Grado:

I returned the trailer after 5 days on Saturday 10/19. In the lot the worker told me to head out everything was ok and on Monday I get an email billing me for 7 days saying I didn’t return it until Monday 10/21. Called in this morning was told I’d receive a call from the manager never heard bad. Will have to dispute the charge with the credit card company. Will never leave I haul without a paper receipt any more.

Luz F. en

Grado:

HORRIBLE experience with the older African American man that was there yesterday 10/19/19 at 2pm had to describe him because he refused to tell me his name. I paid for my rental at 12:30pm and went back to pick it up at 2pm. When I went back I noticed that the truck parked to the right of my truck was extremely close I mean maybe one inch apart. I went inside to let him know that the truck was extremely close to my truck. He said “so what, I’m the one who parked it there”. I said “ok, but it’s too close”. He said, “you mean to tell me you can’t back it up?” The rolled his eyes. He was at the front register eating his lunch, he threw his fork down and got up. I told him to sit back down that I just wanted him to see it and I left. He should not be eating while on the clock, why not take a lunch break to eat? It’s not my fault he is the only one there to assist and he happens to be eating. I went and turned the truck on. He followed me outside and realized that the truck was indeed too close so he closed both side mirrors on both trucks. He comes to my door and tells me to get out. I got out and guess what? He had a hard time backing the truck up because like I said it was very tight. He drove back and forth about six times before he could back out. I said thank you and he walked out without apologizing and said words under his breath. I need the number to corporate to put in an official complaint.

Jessica W. en

Grado:

The only issue was that there seemed to be something going on with the system. I understand that it's not the location's fault; however, it made the process take more time than I think it should have.

Antonio P. en

Grado:

You all asking for additional money . I will not make another payment.

Micah M. en

Grado:

Heather, was the representative that assisted me and she understood the stress of moving, getting a truck for my load and even quoted the price accurately. I’m not sure how to help y’all improve besides putting her in charge over several stories or at least let her train new employees to be more like her

William C. en

Grado:

This was a professionally run operation. Next time I rent from U-Haul I will go there first.

egon W. en

Grado:

Excellent service. Thank you Terry and Eric.

collin G. en

Grado:

El cliente no dejó un comentario.

Shelia B. en

Grado:

El cliente no dejó un comentario.

Andrew G. en

Grado:

Representative Heather provided excellent customer service as she went above and beyond to cater to my needs!

Mark S. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

El cliente no dejó un comentario.