Comentarios de los clientes para U-Haul at Independence Blvd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at Independence Blvd

Clasificación general:

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Joey B.
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El cliente no dejó un comentario.

Irene M.
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Stated that the dolly comes with a 26ft truck but failed to make it clear it's an additional charge even if not used! It would be nice to give customers the option to opt in not be forced to pay for utilities not needed. However the staff at this location are wonderful people!

Alfonso A.
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Bad customer service and very rude employees.

ANDREW U.
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On October 30, rented truck for 7:30am. Truck was dead, employee tried to jump truck. An hour later, put me in smaller truck and a trailer... Then rented trailer November 7th at 7:30am for 24 hours. Told by employee to drop off anywhere on lot at 7:30 on Sunday but employees not there until 9am. On November 9 see charge for $21.45 for late drop off. I never was told of any late fees let alone be charged a fee with no receipt of explanation. This is ridiculous that I have to find out in such a manner. I tried to give you another chance after the truck Fiasco...I am embarrassed for your company...I would like to here from some regarding this lack of customer service.

Raymond N.
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Excellent staff. Thanks very much!

Anna Lee J.
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Need more people on the clock. Job too big for 1 employee to check customers out, rent out the trucks, take back the trucks & fill propane tanks ALL at the same time!

Gregory B.
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The process to get the truck was simple. The sales associate was friendly. Thebiggest problem was the lack of direction given to us regarding the check-in process after we were done with the truck. We were told to go to U-Haul.com/share, however we were not given any directions regarding the process to do a self check in. We were not told that we needed to take pictures within the app We were not told the number of pictures we would need to take within the app We were not told that we needed to complete the check-in process before turning in the keys. It would have been very helpful to know this upfront because it caused us a lot of confusion trying to check the car in. So my suggestion is that your customer service reps be trained to fully inform customers of the process for self-checking in the equipment on that website.

Eric C.
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El cliente no dejó un comentario.

Fangming Z.
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The service gentleman is very friendly and helpful. He has very high quality of professionalism and very knowledgeable for his position.

Craig S.
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Very customer oriented & helpful from getting the trailer to drop off

Jeffry S.
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Denzel was super helpful and pleasant during both of my visits. He has amazing customer service skills and politeness. Definitely a U-Haul asset!!

James M.
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El cliente no dejó un comentario.

JUDITH M.
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There were no dollies available and no other locations near by to rent one from. The guy next to me was picking up his Uhal and he had a dolly scheduled with his reservation and they didn't have one to give him. All the other Uhaul locations were booked. It would not have matter because they didn't have dollies. My pick up location had no dollies available and haven't had any for some time. Said they been waiting for a few weeks. How is this possible? That's an important part of renting. I was inconvenienced and I'm sure the other customer was too. We both left upset. The only pro was the assistant manager was super nice.

Yvette M.
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El cliente no dejó un comentario.

James D.
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your 3rd party locations are the absolute worst. I lost 4 hours on moving day, and was moved around pickup locations 5 times before landing here. Worst moving day ever!! The first location had 2 trucks the size I ordered in their lot, but the owner never showed up.. 7am pickup, then 8:30, then 9:45, then 10:30, then not available.. will never use a 3rd party like your services again. Regulate your sellers!! They are making you look terrible.

C C.
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El cliente no dejó un comentario.

ROBERT D.
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El cliente no dejó un comentario.

ETIMJEFFREY A.
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El cliente no dejó un comentario.

Marcie G.
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Promised a $50 credit haven't received it yet.

ALTAVIS A.
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Have better contact with the drop location got charge for mileage when my paperwork highlighted an extra 75 miles

GABRIEL P.
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El cliente no dejó un comentario.

Rob A.
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El cliente no dejó un comentario.

Charles T.
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El cliente no dejó un comentario.

Ronald G.
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It was all good and think uhaul for there service.

Brittany W.
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Great customer services both times I went to this location

Aaron B.
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The mobile check-in process is *terrible* and not at all faster than just going inside. I realize the aim may have been to allow a more COVID-safe option, but then it should be easier and faster. I had pre-entered the license info, but was still asked for it again. I could have uploaded the photo of the ID in advance. The approval processes took way too long, during which my phone's screen went blank from inactivity, and it took me out of the approval line. Just a terrible terrible terrible online process.

DEBRA W.
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Great Service! Keep up the good work!

LO-WANDA L.
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El cliente no dejó un comentario.

BONITA C.
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Fast service and good location!!!!

Lisa W.
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El cliente no dejó un comentario.

CAROLYN D.
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Excellent customer service. It took less than 15minutes to get truck checked and receive final receipt.

Christopher R.
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Pls make sure I don't get charged for pad rental. I didn't get any pads

ROBERT C.
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El cliente no dejó un comentario.

TROY D.
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El cliente no dejó un comentario.

JONATHAN C.
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General Manager and Jeremiah Slaughter were extremely helpful. Great team

sandra L.
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My experience wS great

RONALD M.
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El cliente no dejó un comentario.

JOSE A.
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rude employee with attitude

ELAINE R.
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N/A at this time! Keep up the great work!

ROBERT A.
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El cliente no dejó un comentario.

ALI C.
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keep it as is with same quality of employees

Joseph S.
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El cliente no dejó un comentario.

Edward L.
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El cliente no dejó un comentario.

Peter R.
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I put gas in this rental truck it's a $30 rip off fee, I'll never use UHal again.

TERIMICHELLE L.
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El cliente no dejó un comentario.

Daniel C.
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El cliente no dejó un comentario.

Crystal S.
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El cliente no dejó un comentario.

Wendy F.
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El cliente no dejó un comentario.

JAMES W.
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El cliente no dejó un comentario.

RICCOROBERT B.
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The Manager was outstanding to work with and deserves a huge amount of credit for his professionalism and dedication to his work. Absolutely great job!

Jeffrey G.
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I've used this location in the past, the staff is always helpful and go out of their way to make the process smooth. The car hauler that I used on this visit seemed to have a vibration, probably tire related, other than that the visit was great as always.

THEODORE E.
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Excellent service, fast and easy

MATTHEW P.
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El cliente no dejó un comentario.

IAN PATRICK H.
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Second time renting from here in two weeks...staff is outstanding! Polite, courteous and efficient!

Brenden C.
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El cliente no dejó un comentario.

Steven R.
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Staff was very efficient and courteous, truck was clean and ran great.

CHARITA D.
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Zelle provided me with excellent customer service. In an era where customer service no longer exist. I was a very pleasant surprise and delighted with the services that I received. Even after I was at my drop off location Zelle continue to provided me with excellent customer service. He was an advocate even when he was delivering bad news. Zelle thank you for the effort of going above and beyond as well has your positive attitude. You are a asset to your team and company.

luca R.
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El cliente no dejó un comentario.

Kelvin T.
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El cliente no dejó un comentario.

Taylor B.
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El cliente no dejó un comentario.

ANYEA K.
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The young man that checked me in was very pleasant and accommodating. However, the woman on site whom I'm assuming is the manager, was preoccupied with a personal conversation standing outside the store. The gentleman checking me in asked her for assistance and she blew off his request, giving him an answer unrelated to the actual question he asked. After repeating himself 3 times she finally understood what he actually needed help with, and he was able to complete my payment. The condition of the vehicle was less than ideal. I understand these are used for moving, and will not be in pristine condition, but there could be more time spent cleaning the interior surfaces between uses. Especially during a viral pandemic.

Kathy S.
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Everyone we dealt with when returning our truck as well as the store personnel were extremely friendly, helpful & competent. I highly recommend this location@

eric V.
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El cliente no dejó un comentario.

ivan B.
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El cliente no dejó un comentario.

Linda G.
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I found the staff very efficient and professional.

MANCIL S.
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Poor customer service no masks worn

BRIAN S.
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El cliente no dejó un comentario.

Charles B.
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El cliente no dejó un comentario.

Christopher H.
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El cliente no dejó un comentario.

Joan S.
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Returned truck late in day and only one agent was there to check in several trucks. I ended up using uhaul/share to speed up the check in process.

SHIRMETA B.
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El cliente no dejó un comentario.

Timothy H.
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El cliente no dejó un comentario.

Aashis L.
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Enforce masks to employees

Beth G.
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Computer system at location was very slow . Kept shutting down which delayed my pick up . Need to upgrade equipment for employees

Brian F.
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The GM who was working (Darrell I think) is the only person there who knew what he was doing. The rest of the young guys working there appear to be clueless as well as not very good with the big box trucks. While I was there, one of them almost backed a 15' truck through the front door. Probably literally inches from making contact with the building and that was only because everyone started yelling. Very poor operation. I had a reservation but they had no truck for me. An 8 am pickup turned into 11 am.

PEDRO C.
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El cliente no dejó un comentario.

KEDRA B.
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I was overcharged for mileage. I called and store kept me on hold. The rep disconnected when I called main number. Never again

Evaristo D.
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El cliente no dejó un comentario.

CAMILLE Y.
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Zell is a fantastic person and extremely good at his job. He installed my hitch. Hooked up a trailer and when I realized I need a big truck instead he had me ready to go in no time at all. His patience and leadership at this location is very apparent. I can't say enough about how great they were to me there.

DAVID I.
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Again, no mask. The lady told me how her employees “have tried to kill her by backing into her” yet she has no regard for the mask requirement.

ANTHONY C.
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You good

William M.
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El cliente no dejó un comentario.

Gwendolyn B.
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N/A

Darrell L.
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The sales rep at this location could not have been better. He was super friendly and a pleasure to deal with.

Curt R.
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El cliente no dejó un comentario.

Linda G.
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El cliente no dejó un comentario.

RHONDA B.
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Denzel was very professional, knowledgeable, patient and kind. He answered all questions with such an upbeat attitude and a friendly smile.

BRETT L.
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El cliente no dejó un comentario.

Pauline H.
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I like the 6601 Independence location as their hours of operation are accommodating, the front office reps are knowledgeable and work in a timely matter and their customer service is always friendly and welcoming. I rented the van on this service and found the cloth seats to need vacuuming to remove hair and lint. The van was fairly new (8k miles) yet the brakes squealed at every stop. Other than that, the van has excellent gas mileage and the ride was smooth.

Herbert B.
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The process to self check in the truck is terrible. The web site and the app instructions and input instructions are terrible. Asked me to scan. What and where? Supposed to be a "Return Truck" button. No!

SHARON Q.
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This sale Assoicate provided outstanding customer service. Unlike the location I visit on Albemarle Rd. Last month. I will use this location on Indendpence for my next uhaul renter.

Donna W.
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El cliente no dejó un comentario.

Michael A.
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El cliente no dejó un comentario.

Richard P.
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El cliente no dejó un comentario.

Charles W.
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My experience could not have been better. Denzel and his crew are top shelf and were extremely helpful. I was in and out in no time. I'll be very happy to go there again.

Raymond T.
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I don't know the lady's name but she was awesome and very professional.

Hunter R.
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Seemed a little busy, maybe have another staff member to assist.

Grace D.
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Just wanted to say that I was scared to get my rental here due to bad ratings on google for this location, but I must say I had an amazing experience, both Denzell Adams and Berry made everything wonderful and an easy process for my truck rental this past weekend.

wayne W.
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Staff was very friendly and helpful. I was provided exactly what I asked for.

STEVEN ANTHONY L.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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