Customer Reviews for U-Haul at Independence Blvd

5,500 comentarios

6601 E Independence   Charlotte, NC 28212
(W Of WT Harris Blvd)

(704) 536-7785

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 536-7785

6601 E Independence
Charlotte, NC 28212
(W Of WT Harris Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Young lady always does her best to make sure you get what you need. Young men in back are great as well.

ernest W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosa C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANNY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Doretha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Niels J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin M. 
Clasificación:
5.0

N/a

Donnie D. 
Clasificación:
5.0

Very professional agent

Carey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Les E. 
Clasificación:
5.0

Quick, efficient and very friendly

susan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee D. 
Clasificación:
5.0

The team was all very friendly and helpful

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willam G. 
Clasificación:
5.0

El cliente no dejó un comentario.

hafsa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew O. 
Clasificación:
5.0

Heather was very helpful. Thanks

Susannah B. 
Clasificación:
1.0

Not only it took 5hrs to get a truck with no key to unlock the lock on the truck! We had to go back and get a key to unlock the truck yo yes it !! The truck was full of white and gray dog hair everywhere in the cab to drive the truck was full of dog hair and stunk like wet dog !! My husband and I both give ate alive with fleas!!!!! That was tithe worst day ever!! Needless to say I cleaned up the nasty truck and dropped it off which took over a hour the next day!! My husband was a service manager fir over 50 years and said he had never see such a disorganized and totally rude behavior from your employer's! We will never use U Hall again and I will post on face book how bad this experience was!!!!!!!!!!!!

SONIA M. 
Clasificación:
5.0

Awesome service, everyone who works there is super nice and super helpful! Would definitely rent a uhaul from here again!

Briana V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNIE H. 
Clasificación:
5.0

Hands-down the best place to rent a U-Haul. The manager was outstanding and we will definitely use this location again.

Cory S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Denis I. 
Clasificación:
3.0

The 26” truck was dirty. The auto trailer brake lights did not work.

Batrina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry H. 
Clasificación:
5.0

Excellent service, friendly location owner

Larry C. 
Clasificación:
4.0

Original location did not have our truck, did not inform us of that until we arrived. Sent us to a new location. They should have emailed us prior to pick up. Would not recommend first rental place.

Jack R. 
Clasificación:
5.0

The owner was amazing! Great customer service, high energy, kind, considerate, generous, and goes above and beyond for customers!

Fredrica H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

Great service

anar R. 
Clasificación:
3.0

The service engine light was on in the truck. A man pulled the truck to the front, but didn't go over anything with me or tell me the light was on. I noticed as I was pulling off. When I called to ask about it, I was told to call roadside assistance. The gentleman who helped me with putting my Jeep on the trailer was extremely helpful and professional.

Emerald H. 
Clasificación:
5.0

Wow !!!! one stop shop for moving. Very friendly. Price high but worth it

Kristen V. 
Clasificación:
5.0

Nothing! This was such a stress free move and I appreciate all the help.

Nidhi D. 
Clasificación:
5.0

El cliente no dejó un comentario.

brandon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa W. 
Clasificación:
3.0

If your going to change a pick up or drop off location by 30+ miles then make sure to actually speak to the renter directly on a phone call in advance. Offer options so the customer isn't driving all over the state with today's gas prices to get a truck they reserved.

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

willy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee W. 
Clasificación:
5.0

The people working there are fantastic and your best assets. They are very friendly and helpful, as well as efficient. A great image for your company!!!

Joseph S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan S. 
Clasificación:
3.0

First, we were charged for a dolly and moving pads that were not reserved/requested. Then were told the truck was returned "empty" and charged 87.50 (for 10 gallons fuel). We have the recpt for the fuel. we added. It was not returned empty, but right at a quarter of a tank, which is what was agreed to. Next time, I'm photographing the gas gauge and documenting the mileage. Be honest, folks. That is what you can do for the next customer. One more thing, in this location you can only turn right onto Independence Expressway. If that is not the direction you are headed, be prepared to drive several miles before being able to exit, and then drive all the way back. This is an easy way to drive up the milage fees by not mentioning this.

MaryThia P. 
Clasificación:
5.0

Nothing, Heather and her manager were terrific

Laurie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele F. 
Clasificación:
5.0

GEORGE S. 
Clasificación:
5.0

I have had a great experience each time at this location.

Hal Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
5.0

The woman behind the counter was very busy but addressed everyone that came in.

Bianca M. 
Clasificación:
4.0

YOUR SOUTH BLVD AND SHARON RD LOCATIONS SUCKED. FINALY GOT THE TRAILER AT E INDEPENDENCE BLVD AFTER TRYING FOR DAYS.

Paul B. 
Clasificación:
2.0

the truck was streaming water onto me while driving. It was running right down the seatbelt. I was driving with a wet ass for four hours. Complete bullshit.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda G. 
Clasificación:
5.0

I felt the customer service was good.

Deonte H. 
Clasificación:
5.0

Very helpful and resourceful when I needed extra help. Thank you Ladies and gentleman for everything.

Tamesha K. 
Clasificación:
5.0

My Uhaul was towed and they were very understanding.

Anetra C. 
Clasificación:
5.0

Great customer service both coming and going. Office personnel were very nice and helpful. They were very busy but managed to help everyone.

Bruce C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoine J. 
Clasificación:
5.0

Good service, kindly staff, clean equipment.

Jingu K. 
Clasificación:
5.0

Nothing to improve. All personnel were excellent!

Jerry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara S. 
Clasificación:
2.0

The people at this location were phenomenal. However, it wasn't this location that was the "recommended" location. That location was 4500 Monroe Road where we initially tried to drop off the trailer and the uhaul. However, there was only one person at that location who was physically unable to unhook the trailer, so we had to go to another. Also, while we were there in the office, a woman from the business next door came in and berated my wife who was 7 months pregnant at the time for parking in "her businesses parking spot" which was NOT clearly marked. This was my first experience dealing with people in a new city and we were NOT happy at all with this experience.

Tom J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laurie V. 
Clasificación:
5.0

Very friendly and helpful

HUSAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie S. 
Clasificación:
5.0

Friendly staff and very helpful! the enclosed trailer I rented did NOT have a tongue jack and was really hard for two people to hook and unhook. Why no tongue jack ??? other than it was a maintenance nightmare because of people that had absolute no business renting a trailer...

cecil C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denice R. 
Clasificación:
5.0

The guy working at this location was very nice and helpful!

Chris C. 
Clasificación:
5.0

The owner is very professional. The would use this location again and recommend to a friend.

william P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Torkwase B. 
Clasificación:
5.0

Need a larger lot

Frank S. 
Clasificación:
5.0

Denzell Adams did an outstanding job with his customer service. He explained every process he was taking to let me know how U Haul policy is implemented. He even was considerate enough to offer a few bottles of cold water after I told him that I had moved a 3 bedroom house and storage by myself. He was a very professional and decent individual.

Derrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

alyssa pietro G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunil D. 
Clasificación:
5.0

Make sure a truck is not rented literally on empty. Not exaggerating there was literally 0 miles left till empty. I had to pay for someone else's selfishness when I am already going through an extremely stressful move.

Emily P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney E. 
Clasificación:
5.0

Best uhaul place I've used! Front desk was efficient, friendly and helpful. Gracias

Alexandra S. 
Clasificación:
5.0

Nothing. Manager is great and everyone there is friendly and nice. Wouldn't go anywhere else. Gracias

Matthew B. 
Clasificación:
5.0

The best service I've ever received at a UHaul location. Denzel was the best!

Mitch P. 
Clasificación:
1.0

There were bugs into the uhaul and the man tried to say we were lying even though we had bug bites all over us. Then said he could only take $30 off of the uhaul but still tried to charge me after I was done with it.

Serena W. 
Clasificación:
5.0

10 minutes pickup time and 2 minutes drop off time. Doesn't get in better than that. Did all paper work on line!

Doug B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve D. 
Clasificación:
4.0

my email receipt was delayed, but eventually completed

James H. 
Clasificación:
5.0

Denzell the manager was great! He was very courteous, professional, and fast. I hope that he gets this message and keeps up the amazing work :) Have a great day!

Roxana M. 
Clasificación:
2.0

I paid for a dolly and furniture mats and received neither from the Independence location.

Rachel D. 
Clasificación:
5.0

I was a bit confused with the gas. I thought I returned the truck with the same amount of gas when I leave but was charged $34 or so for fuel charge.

Jamie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIAMANTE L. 
Clasificación:
5.0

Great service.

James H. 
Clasificación:
5.0

Customer service was Above and beyond great service

Tyrone B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shaneeka T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleksandr T. 
Clasificación:
5.0

Great customer service with Agents on Duty.

VIVIAN M. 
No se han enviado comentarios para esta ubicación.

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