Customer Reviews for U-Haul at Hwy 27 & NW Pine

5,060 comentarios

1011 NW Pine Ave   Ocala, FL 34475
(@ Hwy 441 & Hwy 27)

(352) 732-7085

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(352) 732-7085

1011 NW Pine Ave
Ocala, FL 34475
(@ Hwy 441 & Hwy 27)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

ANGEL R. 
Rating:
1.0

The employees were very rude. I went in there twice and they just ignored me until I went up to them. He was with someone but it's common sense to say hello I'll be with you in a few. Then the other big guy was walking out and just let the door close on me as I was walking out behind him. I will never do do any business with them anymore I rather just do everything through the app like I did the first time.

Cedric D. 
Rating:
5.0

Quick and easy transaction, thanks!

LINDA M. 
Rating:
4.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

This was a very good experience, mainly because the associate (Craig) was flexible in finding a way to accommodate our particular needs. He is to be commended for service above and beyond !

GLORIA C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Super easy, quick and friendly drop off

Tiffany W. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
4.0

This location is over crowded with trailers and trucks. Not much room for customers.

EDGAR W. 
Rating:
3.0

inside trailer i had to sweep. not knowledgeable help.

Kenneth P. 
Rating:
5.0

Got there just as they were closing but the folks went ahead and checked my trailer in and got me on my way. Nice guys.

Timothy B. 
Rating:
5.0

Super nice people. Excellent service and quick & simple. In and out super simple and easy.

ROGER T. 
Rating:
5.0

Customer did not leave a comment.

ALLEN F. 
Rating:
5.0

Attendant was super nice and let me drop off there even though it was the wrong spot. He had me on my way quickly!

Tereasa W. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

christopher M. 
Rating:
3.0

Customer did not leave a comment.

DARYL R. 
Rating:
5.0

They did a great job and this is not my first hitch they installed and I'll always go back if I ever need another one

Bobby L. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

GERALD E. 
Rating:
5.0

Customer did not leave a comment.

Jasmine A. 
Rating:
5.0

Fix the truck immediately since you charge the people immediately. There's no reason any of the trucks should be beat up looking if you charged the person who wrecked it already.

Cedric D. 
Rating:
5.0

Exelent service at both ends.

Nelson M. 
Rating:
5.0

You did exactly what you were supposed to do be a great employee have a blessed day

Michael C. 
Rating:
4.0

Customer did not leave a comment.

jack S. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER H. 
Rating:
5.0

Everything went as scheduled, making appointment was easy. Great employees.

mary M. 
Rating:
5.0

Great team!

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
4.0

Customer did not leave a comment.

LIVENIA R. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

Drop off was difficult to find . Better signs plate needed

AMARILIS B. 
Rating:
4.0

Customer parking was sparse and the spaces We're very small.

Jeanne B. 
Rating:
5.0

Customer did not leave a comment.

Sandy D. 
Rating:
4.0

Customer did not leave a comment.

Teresa D. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

IAN G. 
Rating:
5.0

Customer did not leave a comment.

Curtis F. 
Rating:
5.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

N/a

KIMBERLY L. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R. 
Rating:
4.0

Customer did not leave a comment.

MERLE R. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA O. 
Rating:
3.0

Not enough employees working. The staff was overwhelmed.

Misty W. 
Rating:
5.0

Customer did not leave a comment.

Amanda A. 
Rating:
5.0

Keep the trucks rolling.

CYNTHIA C. 
Rating:
2.0

The truck ac was broken. Then after sweating we called and a service tech was sent and it was blowing moderately cool air. Then one of the guys helping me move left their protein shake in the truck cab for less than 2 minutes before coming back and the drink and the whole area was covered by roaches

AYAZ T. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

nice and easy, Tk's,

ROBERT P. 
Rating:
5.0

Great customer service at the drop off location

Rene M. 
Rating:
4.0

The traffice pattern is sub-optimal.

WILLIAM M. 
Rating:
2.0

Customer did not leave a comment.

DENALI M. 
Rating:
4.0

Customer did not leave a comment.

JEANNIE W. 
Rating:
5.0

Everything was perfect

Brandy P. 
Rating:
1.0

Ordered a.26' truck when I got there he gave me a 20' truck and the price was higher than quote and no appliance dolly as ordered, he told me he gave my truck away already. And told me it was the same thing I ordered but to find out he lied to me. Spoke to movers we paid dearly for and they never called me back witb updated time, I told them that I didn't pick up truck until.9 am and they went to wrong storage unit. And they scheduled me for 8 am move time. Then they sent 3 guys only 1 was nice the other 2 complained the entire time, about loading a storage unit Into the truck because there was some dust on the boxes and totes. The loaded heavy items on top of antique lamps and China that was family items. Didn't pack.truck right at all. The had Tons of room left but didn't get all my items in truck. They didn't show up.until after 10 am and left at 11:05 am .I paid for 3 hours and got less than 1 hour. VERY DISAPPOINTED IN THIS LOCATION AND THE UHAUL.MOVERS. IF I WOULD OF GOTTEN CORRECT TRUCK I WOULDN'T HAVE HAD TO DRIVE ANOTHER 5 HOURS THERE AND 5 HOURS BACK AND PAY ANOTHER $200.00+ to get the rest of the items the movers refused to load. NEVER USE THIS LOCATION OR MOVERS OR YOU WILL GET SCREWED. I wish someone would call me about this mess. Ms. WANDA

WANDA D. 
Rating:
3.0

it's a tough location to get in and out. Not much can improve it. Only one person on site and it was a mess. This location could do with more staff.

Anthony G Darrin W. 
Rating:
5.0

Customer did not leave a comment.

Wendell H. 
Rating:
5.0

Very busy. The crew was very efficient and very helpful. They were focused, and did a great job with very positive attitudes.

DONALD R. 
Rating:
5.0

Customer did not leave a comment.

Carleton V. 
Rating:
2.0

More people to service customers. 8 customers deep waiting to get trucks.

BRETT B. 
Rating:
4.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Staff are fantastic! Courteous and kind! Thank you for all your help!

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

JANIET H. 
Rating:
5.0

It was a perfect experience

LEONARD C. 
Rating:
5.0

The young man who worked the morning shift was terrific -you are lucky to have him as an employee working for your company

SALVATORE F. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE F. 
Rating:
5.0

Customer did not leave a comment.

SHARLENE S. 
Rating:
5.0

The nearest U-haul would not accept the returned truck. Said they were full. Drove 20 miles more to turn it in which cost me mileage.

JOHN B. 
Rating:
5.0

employee was friendly and had me out in a few minutes.

ALFREDO B. 
Rating:
3.0

Customer did not leave a comment.

MELISSA A. 
Rating:
5.0

The black guy with dreads was extremely helpful and I appreciate that. Thank you sir

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO C. 
Rating:
5.0

Customer did not leave a comment.

ANGEL M. 
Rating:
4.0

The installer forgot to put the bottom panels back under the bottom I called and am waiting for a call back they didn't give me panels that were removed or I could no it myself If they don't give them to me it will cost $$$ to replace

Thomas M. 
Rating:
1.0

We were turned away from being anle to drop off the trailer at the spot that was designated IN OUR CONTRACT! My husband had to drive 34 miles away (68 round trip) to drop it off. This was an added expense, but more importantly, he missed valuable time with our daughter as we dropped her off at college for the first time. Staff was unfriendly and very unhelpful. We will do everything we can to avoid renting another trailer from U-Haul.

MICHAEL B. 
Rating:
5.0

none

WILLIAM B. 
Rating:
4.0

Get AC and help for the location.

SUZANNE T. 
Rating:
5.0

Customer did not leave a comment.

JEROME S. 
Rating:
1.0

When calling in to ask about a bill - had a really rude employee that put us on hold while we were talking and would not stop talking long enough to listen to what we were saying. If they would stop talking and thinking that they are always right and give the customer a chance to talk they would have found out that this issue was resolved. poor communication from the representative on the phone.

MICHAEL G. 
Rating:
3.0

Need to keep up with cleaning of the equipment, truck was filthy but it served the purpose. Fast check in and out, convenient location. Friendly staff.

HECTOR T. 
Rating:
5.0

It was great.

CHRISTOPHER H. 
Rating:
4.0

Drop off went well but location was very busy.

JAMES K. 
Rating:
3.0

Customer did not leave a comment.

delisa D. 
Rating:
5.0

Customer did not leave a comment.

RALPH B. 
Rating:
5.0

Nothing if it's not broke don't fix it

CHARLES T. 
Rating:
4.0

Customer did not leave a comment.

Stephanie L. 
Rating:
5.0

This location actually had the trailer I had reserved, my recent experiences with Uhaul have been frustrating, the vehicle reserved was not available. Very pleased with this location.

KENNETH K. 
Rating:
5.0

Tough parking lot to navigate but the customer service is always great.

TODD M. 
Rating:
5.0

This location did a great job of getting me set up with a trailer and on the road. The staff were very friendly and professional. I'll use them again the next time I need to move somewhere.

TERESA S. 
Rating:
5.0

Wish was easier to get in and out. Traffic crazy

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

MARGARET T. 
Rating:
5.0

We have rented from this location several times in the past 2 years everything from a local furniture pick up to moving my son out of state 1,500 miles away! The equipment is clean and I have had no mechanical issues with the trucks. The staff are friendly, helpful, and knowlegable. Great job guys!

Robert L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
No reviews have been submitted for this location.

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