Customer service was horrible. Just rude and disrespectful! Need new employees at this location. I haven't moved in 3 years but this was the worst experience ever. The employee hung up the phone on me and when I went to the store the employee continued to be disrespectful. I will never recommend or go to this location ever again. This was unacceptable!!!!NICKIE C.
Customer Reviews for U-Haul at Florida State University
Tallahassee, FL 32304
(W Of Ocala Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Bad customer service.JAMES L.
I was informed by another U-Haul location that this location had a 20-Footer. When I got there the receptionist stated they do not have one. She stated they only have 26-Footers. I informed her that I was just told you have 20-Footers here. She stated, "They told you wrong." When I informed her that we had a reservation, but the location only had 26-Footers, and I told him that was too large. The receptionist then said, ok, let me see some ID. After reviewing my ID, she told me, "Oh yes, I do this for you this time."Dwayne B.
Give vehicle renting customers a hands on, in the truck cab, explanation of the traction control systems including how to turn the systems on and off.Theodore H.
El cliente no dejó un comentario.Juan L.
El cliente no dejó un comentario.JEFFREY R.
El cliente no dejó un comentario.WILLIAM P.
El cliente no dejó un comentario.SHANICE H.
El cliente no dejó un comentario.JOSHUA G.
I'm 63 & no instructions were given on how to use the dolly The tire strap was wedged in the winch & someone had to come help un jam it. The ramp on the left side was difficult for a man to get released & required 2 people to get the ramp downKATHRYN M.
El cliente no dejó un comentario.CRYSTAL B.
El cliente no dejó un comentario.CARLOS S.
Store manager awesomeGARY M.
El cliente no dejó un comentario.Leah S.
El cliente no dejó un comentario.STEVEN D.
El cliente no dejó un comentario.Jack R.
Good service I appreciate you Will continue to use you the futureROOSEVELT G.
I had a hard time connecting to the internet at your location, so it was difficult to use your links and the return my truck link. Fortunately I had someone else with me and we were able to complete the process. Otherwise the whole experience was stress free. Thank you for everything.LINDA H.
Rented 6 X 12 cargo trailers and motorcycle trailers several times from this location. The guys there are always friendly, courteous and professional. This is my go to place anytime I need a UHaul. I highly recommend them.William F.
I know policies are policies but being charged another day of rental and coverage for being 19 minutes late doesn't seem fair no matter how I look at it. Equipment looks good though.Barry S.
I never received the receipt showing that it was dropped off and checked in.David M.
El cliente no dejó un comentario.James S.
Staff was quick and friendly, uhaul was great to us. ¡Gracias!KIOWA B.
El cliente no dejó un comentario.CLEMENT C.
El cliente no dejó un comentario.Jeffrey M.
Tiffany checked me and the trailer in, unhooked it, and wheeled it into place by hand. Got me out in no time.THOMAS B.
First, the lady behind the counter, tried weasling an extra day out of me, by putting me down to return the van an hour after the 24 hour rental. Only after arguing with her, and another employee pointing it out as he walked by, did this get fixed. Then they charged me $20 instead of the $10 advertised on the website for insurance. Not a good start. Second, the windshield wipers on the van were dangerously in need of being replaced. I could not see a thing in the rain and thought I was going to have to pull over if I got caught in traffic while it was raining.ANDREW P.
El cliente no dejó un comentario.STEPHEN L.
El cliente no dejó un comentario.ROBERT T.
El cliente no dejó un comentario.Olivia K.
The associate that helped me was very helpful and courteous.JONATHAN T.
El cliente no dejó un comentario.Jeffrey S.
El cliente no dejó un comentario.jaqua M.
Customer service was horrible vehicle was in rough shapeGENNELL C.
El cliente no dejó un comentario.Caitlyn O.
El cliente no dejó un comentario.DAVID Z.
I can say my experience was truly seamless. Amazing trucks to rent, amazing staff!!JOHN H.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.BOBBIE W.
El cliente no dejó un comentario.JAMES B.
Nice guys, great service.GARY H.
El cliente no dejó un comentario.RICHARD R.
El cliente no dejó un comentario.HUDSON D.
On the customer service side, they seemed frustrated with you especially if you're a 1st time renters as I was and not familiar with the procedureHORACE S.
I reserved a van for a 24 hour period. I went in to pick it up and was not made aware it was for only 12 hours or I would not have rented it. The asshole manager if that is what you want to call that punk, called my voicemail and left a nasty message on my voicemail to bring the van back because other families needed it. When I confronted him about chargeing me an extra day because it was my understanding it was for 24 hours he told me not to ever come back to that location and not to ever come back to UHaul period because he could make that happen. I have bee renting from UHaul for 40 years and a lot recently. But you guys really do need to do something about this so called manager at the Florida State University UHaul in Tallahassee, Florida.Timothy G.
El cliente no dejó un comentario.Bruce L.
There was a long line of customers and it appeared there was one rep helping everyone and a manager (possibly?) training 2 new employees (not assisting the other rep. I needed to check my truck in and get a ride 2 miles down the road to pick up my rental car at enterprise. First of all, the trainer seemed upset I interrupted his training and in response to my request for a rideâ€¦.they were very busy was his response but he'd handle it. After another 10 minutes of him continuing to train, I ubered to enterprise. He was not to be interrupted in his training by a customer I felt it was more important for him to â€œcheck the boxâ€ than to assist a customerJohn E.
HAVE IT FULL OF FUELQUENTIN A.
The staff we talked to there was dismissive of us and didn't want to help us. We ended up having to call the 1-800 number and do everything ourselves online with their guidance.DAVID S.
Thank for the use of your truck but your service was not good at allLINDA A.
JONATHAN HARRIS DOES A OUTSTANDING /EXCELLENT JOBTHERE SHOULD BE MORE PEOPLE LIKE HIM.GLORIA S.
It was a bit difficult to figure out how to enter the location. There were cones blocking off a number of entrances.WILLIAM P.
The girl that helped me was wonderful. She was polite, knowledgeable, and had me out of there in a few minutes. Improve for the next customer? Keep her.William K.
El cliente no dejó un comentario.AARON M.
El cliente no dejó un comentario.ERIC S.
El cliente no dejó un comentario.Melissa B.
El cliente no dejó un comentario.SALT H.
This location was and is always in good order, however my experience with booking was another matter, my reservation was for the Lake Ella location in tallahassee, however it appears your online service overbooked the truck I wanted and I did not know this until the day of, early in the morning they called to let me know my reservation was punted to this location and it added more miles than I really wanted to spend on because of it. Granted I still got the truck, but it added on another 8-9 miles that I did not expect to have to spend out on. other than that I've always enjoyed when I rent the trucks and trailers.JOSHUA A.
Don't know of anything from this visit that could be improved upon. Excellent job, thanks.Robert M.
El cliente no dejó un comentario.Wei Y.
El cliente no dejó un comentario.LINDA G.
El cliente no dejó un comentario.Jeffrey S.
Clean the windshieldBenjamin R.
Everything was greatPATSY F.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.JALISA S.
Employee was the best I seen so far at uhaulJerry E.
This location was overwhelmed with customersMELVIN P.
Not much, quick and easy.Marc W.
El cliente no dejó un comentario.gross S.
MY FAVORITE UHAUL, I NEVER HAVE PROBLEMS,THEY ARE ALWAYS COURTEOUS. THANK YOU.tewana C.
El cliente no dejó un comentario.Norman H.
This staff is knowledgable, helpful and all around the best uhaul in Tallahassee, This location is not the closest to my house but I always try to use them first. Great staff.michael N.
El cliente no dejó un comentario.JANAY B.
Employees were courteous and helpful. The process was very quick and efficient. I reserved online and everything went as planned. Checkout was very quick as well. There was a malfunction with my billing at the end but they handled it very quickly to get it resolved.JAMMIE J.
Great service tkyDIANA R.
El cliente no dejó un comentario.JOSEPH A.
El cliente no dejó un comentario.JOE C S.
The process couldn't have been more smoothly. I rented the 6X12ft. trailer and enjoyed a flawless move.Alfred B.
I was very pleased with the service!!Byron S.
El cliente no dejó un comentario.RONALD K.
El cliente no dejó un comentario.NICK B.
I would recommend having more than one person working, especially in a college town the line was long for one person to have.LACY M.
To have truck not on empty gas tankM P C.
Great staff members. Great assistance.LAWRENCE H.
My second stop here in a week. EXCELLENT location. Helpful personnel and super fast service.ERNEST K.
El cliente no dejó un comentario.DEANGELO F.
El cliente no dejó un comentario.KETHER M.
El cliente no dejó un comentario.johnathon E.
Very professional and had rental equipment ready in a timely manner.STEVEN M.
El cliente no dejó un comentario.Lenard F.
El cliente no dejó un comentario.WEI Y. | First Impressions
El cliente no dejó un comentario.Susan K.
Great location. VERY helpful personnel and super fast, easy check inERNEST K.
Mr. Graham was extremely professional and helpful.James V.
I had to wait a very long time to get someone to helpHEATHER B.
I had no issues to say anything needs to be changed with the customer service. I would say the ability to tap pay or key in your card number should be available. I lost my physical card and had to transfer funds over to another card in order to pay. So happy there wasn't anyone else inside behind me. Took a while to do. Nevertheless, thank you!Taneka J.
Manager was very helpful. Promptly inspected the vehicle upon turn-in and provided me with a receipt immediately. Was a pleasure to work with. Represents U-Haul very effectively.David L.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!