Customer Reviews for U-Haul at Florida State University

3,671 reviews

2201 W Tennessee St   Tallahassee, FL 32304
(W Of Ocala Rd)

(850) 576-1159

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(850) 576-1159

2201 W Tennessee St
Tallahassee, FL 32304
(W Of Ocala Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

There was a long line of customers and it appeared there was one rep helping everyone and a manager (possibly?) training 2 new employees (not assisting the other rep. I needed to check my truck in and get a ride 2 miles down the road to pick up my rental car at enterprise. First of all, the trainer seemed upset I interrupted his training and in response to my request for a ride….they were very busy was his response but he'd handle it. After another 10 minutes of him continuing to train, I ubered to enterprise. He was not to be interrupted in his training by a customer I felt it was more important for him to “check the box” than to assist a customer

John E. 
Rating:
4.0

HAVE IT FULL OF FUEL

QUENTIN A. 
Rating:
1.0

The staff we talked to there was dismissive of us and didn't want to help us. We ended up having to call the 1-800 number and do everything ourselves online with their guidance.

DAVID S. 
Rating:
3.0

Thank for the use of your truck but your service was not good at all

LINDA A. 
Rating:
5.0

JONATHAN HARRIS DOES A OUTSTANDING /EXCELLENT JOBTHERE SHOULD BE MORE PEOPLE LIKE HIM.

GLORIA S. 
Rating:
4.0

It was a bit difficult to figure out how to enter the location. There were cones blocking off a number of entrances.

WILLIAM P. 
Rating:
5.0

The girl that helped me was wonderful. She was polite, knowledgeable, and had me out of there in a few minutes. Improve for the next customer? Keep her.

William K. 
Rating:
5.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Nothing

ERLENE H. 
Rating:
3.0

Customer did not leave a comment.

Melissa B. 
Rating:
4.0

Customer did not leave a comment.

SALT H. 
Rating:
5.0

This location was and is always in good order, however my experience with booking was another matter, my reservation was for the Lake Ella location in tallahassee, however it appears your online service overbooked the truck I wanted and I did not know this until the day of, early in the morning they called to let me know my reservation was punted to this location and it added more miles than I really wanted to spend on because of it. Granted I still got the truck, but it added on another 8-9 miles that I did not expect to have to spend out on. other than that I've always enjoyed when I rent the trucks and trailers.

JOSHUA A. 
Rating:
5.0

Don't know of anything from this visit that could be improved upon. Excellent job, thanks.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Wei Y. 
Rating:
4.0

Customer did not leave a comment.

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Clean the windshield

Benjamin R. 
Rating:
5.0

Everything was great

PATSY F. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JALISA S. 
Rating:
5.0

Employee was the best I seen so far at uhaul

Jerry E. 
Rating:
4.0

This location was overwhelmed with customers

MELVIN P. 
Rating:
5.0

Not much, quick and easy.

Marc W. 
Rating:
5.0

Customer did not leave a comment.

gross S. 
Rating:
5.0

MY FAVORITE UHAUL, I NEVER HAVE PROBLEMS,THEY ARE ALWAYS COURTEOUS. THANK YOU.

tewana C. 
Rating:
5.0

Customer did not leave a comment.

Norman H. 
Rating:
5.0

N/A

SHARON B. 
Rating:
5.0

This staff is knowledgable, helpful and all around the best uhaul in Tallahassee, This location is not the closest to my house but I always try to use them first. Great staff.

michael N. 
Rating:
5.0

Customer did not leave a comment.

JANAY B. 
Rating:
5.0

Employees were courteous and helpful. The process was very quick and efficient. I reserved online and everything went as planned. Checkout was very quick as well. There was a malfunction with my billing at the end but they handled it very quickly to get it resolved.

JAMMIE J. 
Rating:
5.0

Thank you

Cortina M. 
Rating:
5.0

Great service tky

DIANA R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
3.0

Customer did not leave a comment.

JOE C S. 
Rating:
5.0

The process couldn't have been more smoothly. I rented the 6X12ft. trailer and enjoyed a flawless move.

Alfred B. 
Rating:
5.0

I was very pleased with the service!!

Byron S. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

NICK B. 
Rating:
5.0

I would recommend having more than one person working, especially in a college town the line was long for one person to have.

LACY M. 
Rating:
4.0

To have truck not on empty gas tank

M P C. 
Rating:
5.0

Great staff members. Great assistance.

LAWRENCE H. 
Rating:
5.0

My second stop here in a week. EXCELLENT location. Helpful personnel and super fast service.

ERNEST K. 
Rating:
5.0

Customer did not leave a comment.

DEANGELO F. 
Rating:
5.0

Customer did not leave a comment.

KETHER M. 
Rating:
5.0

Customer did not leave a comment.

johnathon E. 
Rating:
5.0

Very professional and had rental equipment ready in a timely manner.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Lenard F. 
Rating:
5.0

Customer did not leave a comment.

WEI Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
5.0

Great location. VERY helpful personnel and super fast, easy check in

ERNEST K. 
Rating:
4.0

Mr. Graham was extremely professional and helpful.

James V. 
Rating:
4.0

I had to wait a very long time to get someone to help

HEATHER B. 
Rating:
5.0

I had no issues to say anything needs to be changed with the customer service. I would say the ability to tap pay or key in your card number should be available. I lost my physical card and had to transfer funds over to another card in order to pay. So happy there wasn't anyone else inside behind me. Took a while to do. Nevertheless, thank you!

Taneka J. 
Rating:
5.0

Manager was very helpful. Promptly inspected the vehicle upon turn-in and provided me with a receipt immediately. Was a pleasure to work with. Represents U-Haul very effectively.

David L. 
Rating:
5.0

Always a great experience with U-Haul

STEVEN D. 
Rating:
5.0

Clean the interior glass. It reduces glare from direct sunlight.

Michael W. 
Rating:
5.0

The guys (2) that helped me were very professional and respectful... I didn't even have to get out of my truck. Well done!

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

CLAY G. 
Rating:
1.0

Taillight was damaged during tow hitch install.

Chase L. 
Rating:
1.0

I asked for a receipt for the drop off. They said they would email it to me, they never did.

Stephen N. 
Rating:
4.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

The staff was so helpful.

DOCK H. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

Kechia C. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHINE P. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

William K R. 
Rating:
5.0

The female during pickup on 09/06/2021 was professional and friendly and the male representative on drop off on 09/11/2021 was also professional and friendly.

Kimberly M. 
Rating:
4.0

Customer did not leave a comment.

tammy A. 
Rating:
4.0

The truck was a bit outdated and resisted acceleration. Outside of that it was clean and did the job.

Tawanda S. 
Rating:
5.0

Nothing - Staff are professional and helpful

CLAYTON C. 
Rating:
5.0

Quick and easy check out

Juanita S. 
Rating:
4.0

The truck was supposed to have 3/8th tank of gas but it was on E when we got it. We were charged for both a regular dolly and a furniture dolly even though we only received the regular dolly as the store was out of furniture dollies.

Taralisha S. 
Rating:
5.0

Smooth process. Helpful staff

DERON R. 
Rating:
5.0

Customer did not leave a comment.

Alfred C. 
Rating:
5.0

Great location

William C. 
Rating:
5.0

Friendly staff

Marcus N. 
Rating:
3.0

Customer did not leave a comment.

KEVIN U. 
Rating:
1.0

We had a 9am reservation for a trailer. We entered the building and waited no one was there to help. I said hello loudly at 9:16 and a black lady (I want to generalize because there was also a white lay working there) immediately walked out the back. She had an attitude the entire time presumably because she was at work or maybe because I said hello. Either way I checked my card which was only supposed to be charged $46 and I see that I have a charge for $250 on my account. Why?

SHANQUILLA F. 
Rating:
5.0

Customer did not leave a comment.

DORIS M. 
Rating:
4.0

Customer did not leave a comment.

GRAHAM W. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Nothing. The guy who checked me in was extremely helpful. I appreciate it!

GRAHAM K. 
Rating:
5.0

Customer did not leave a comment.

Heidi H. 
Rating:
1.0

Customer did not leave a comment.

micheal K. 
Rating:
4.0

Have more employees on the clock at the same time so the pickup/drop off is completed without the customer feeling rushed.

KIARRA M. 
Rating:
3.0

I returned my truck after hours checked in and tried to and the website would not let me finish filling out the miles so you charged me for an extra day showing that I did not return the truck in till 8 AM which the truck was returned at

Tai R. 
Rating:
5.0

Customer did not leave a comment.

Andros M. 
Rating:
5.0

Customer did not leave a comment.

W T S. 
Rating:
5.0

Check-in process was fast.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER N. 
Rating:
5.0

Excellent Service

PEGGY T. 
Rating:
2.0

Requested both types of dollys, as well as blankets for pending move on a deadline. Picked up truck at 6:30 through self check out. No dollys in truck. No blankets in truck. Gas tank with less than 50 miles til E upon receipt. Pretty unprofessional, and will probably not recommend this particular store to friends/family

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Staff was super helpful at pick up and at drop off. All of our equipment was ready to go and in good condition. We did and early morning pick up and lunchtime drop off on a Saturday and had no issues and minimal wait time!

Chelsea P. 
Rating:
4.0

This location needs to add personal. I came in early to rent/pickup a trailer and there was one person there working. I return the trailer later that same day for the return and the staffing was the same. I watched people leave in-dusk at the very slow process of a possible rental. They were out of basic items needed for a move.

ROBERT C. 
Rating:
1.0

The trailer had been in a accident and my helper had to crawl in and out of the car because the trailer was improperly repaired

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Mia S. 
Rating:
4.0

Allow there to be a specific phone number for the place because the people that answer the phone are not connected to the specific location, therefore the people at the location do not receive news or information updates like they should. It is a lot of miscommunication.

Kylah T. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B. 
No reviews have been submitted for this location.

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