Customer Reviews for U-Haul at Flatbush

7,232 reviews

5283 Kings Hwy   East Flatbush, NY 11234
(At Preston Court)

(718) 209-1996

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(718) 209-1996

5283 Kings Hwy
East Flatbush, NY 11234
(At Preston Court)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I didn't have any problems and would rent again.

DAVECHRISTOPHER S. 
Rating:
5.0

Great customer service, very patient and respectful the staff works hard and make it looks easy.

PHILLIPJ B. 
Rating:
5.0

Customer did not leave a comment.

ROMAIN B. 
Rating:
5.0

As far as I see, everything is fine.

brenda R. 
Rating:
4.0

Everything was fine

MARCA A. 
Rating:
4.0

Customer did not leave a comment.

Marvin S. 
Rating:
5.0

UHAUL Truck was safe and ran good and the right size for Property to be picked up and delivered.. Great Service will use again.

VINCENTA R. 
Rating:
5.0

All trucks is clean, also they take care the customer, good job them

GIMS F. 
Rating:
1.0

Service poor.They charge me more at the return. When you need truck check Home depot is cheaper, dont be stupid only uhal charge for the miles

LUKASZ J. 
Rating:
4.0

Waited over an hour and a half . But the woman there was professional amazing calm courteous Hats off to her she definitely deserves a raise .

KEVINJ H. 
Rating:
5.0

Customer did not leave a comment.

JOANNY M. 
Rating:
4.0

Overall, great customer service skills 👌🏾

YVESMACCULE M. 
Rating:
1.0

Customer did not leave a comment.

easton R. 
Rating:
5.0

U haul need to remedy their payment system, because I paid for my rental over the counter. When I returned my rental vehicle, I was still directed to pay again, this I refused.

LLOYD T. 
Rating:
4.0

Customer did not leave a comment.

DOUGLASKENNETH M. 
Rating:
5.0

Hire more staff

PATRICK J. 
Rating:
5.0

Customer did not leave a comment.

WINZORD F. 
Rating:
5.0

Customer did not leave a comment.

MARTINO P. 
Rating:
3.0

Terrible customer service and check out process. I was supposed to do a mobile pick up, but ended up having to do a pick up at the counter, which took nearly 20 minutes to complete. After dealing with the counter, getting the van was straightforward.

JOSEPH J. 
Rating:
4.0

There needs to be a better system for people who reserve on line and check k in on line because it doesn't seem to matter and you are waiting at least a half hour in the store to checked out and get your equipment

Robert H. 
Rating:
5.0

very friendly and helpful its my go to spot for a uhaul pickup.

SAM O. 
Rating:
5.0

Customer did not leave a comment.

Fendalene H. 
Rating:
5.0

Customer did not leave a comment.

Valerie M. 
Rating:
5.0

Customer did not leave a comment.

MAURICEA S. 
Rating:
3.0

The long waiting to be attend to

TERRYANNM J. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH A. 
Rating:
5.0

Have more customer service reps at the site on the weekends

NIGELM W. 
Rating:
3.0

The 17ft truck I requested and had to drive much further than anticipated to pick up wouldn't start. The battery was dead. So I was given a 15ft truck instead, which I probably could have picked up at or much closer to my preferred location. Cupholders and area under radio were dirty It was quite cold in the morning. When using heat a terrible odor came out of the vents. I turned it off because I'd rather be cold than breathe that in. Windshield was dirty so I tried to clean it with wiper fluid and the worn out wipers just made the dirtiness worse and just spread it around. If it rained that would have been bad. Other than that the truck was ok and drove well. Staff in the store was nice and deducted some money off my bill for having to use a smaller truck than originally requested.

Robert P. 
Rating:
5.0

Check in a little faster. Definitely worth the time spent.

WANDA S. 
Rating:
3.0

Customer did not leave a comment.

joshua S. 
Rating:
1.0

Customer did not leave a comment.

Alejandro A. 
Rating:
5.0

Keep up with the good work

amaretta T. 
Rating:
5.0

Customer did not leave a comment.

ARTHURLEE JR P. 
Rating:
5.0

Customer did not leave a comment.

Vladimir U. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA E. 
Rating:
3.0

Truck was clean but in serious need of maintenance. Check engine light on. Truck very sluggish

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Fabiola M. 
Rating:
5.0

Customer did not leave a comment.

WINSTONROY M. 
Rating:
4.0

Customer did not leave a comment.

ANGELLAMARIE R. 
Rating:
1.0

Customer did not leave a comment.

Aleksei P. 
Rating:
4.0

Customer did not leave a comment.

VALITAM G. 
Rating:
4.0

Customer did not leave a comment.

Andrew Y. 
Rating:
5.0

Great customer service

MARJORIE B. 
Rating:
1.0

Not only was the service poor I came on time did not get a van until an hour and change later was not compensated for my time and was charged for the extra time of which was not my fault because of the service I was delayed lost money and the truck battery died which further delayed me and cost me money and NO COMPENSATUON APPALLED

GERMILA D. 
Rating:
1.0

The light-skinned guy that handed me the car was very rude and tried to cheat me. He gave me the car with a quarter- filled fuel tank but marked a higher spot in my contract. When I complained about it, he cursed me and told me to get out. I took a picture of it and went back to the cashier who now changed it. The same guy is the guy who received me when I returned the equipment. He charged me for out of hour fee even though I took the car 9am 11/5/21 and returned 8am 11/6/21 to him within the working hour. He also told them to charge me for 26 miles even though I used only 6 miles. He also told them to charge me 4Liter for gas even though I filled the tank more than quarter filled tank I got. I told him I was well educated. He didn't believe me. Now he is asking for a lawsuit to the management. The lady in the register also wanted me go. She was not even ready to attend to my legitimate questions of why am I charged a after the hour fee when I am returning the equipment to her even before my 24 hour in the contract. It was a second lady that listened to my complaint and took it to the manager. Open your eyes guys. Many guys that work in this location are thieves!

OSAGIEI A. 
Rating:
5.0

The only thing is that truck need suspension replaced. Is dangerous to drives that Truck like that. Tk.

Gilberto P. 
Rating:
3.0

Customer did not leave a comment.

IMMANUELL M. 
Rating:
3.0

Customer service need to be respectful and polite. The lady with the horrible eye lashes.

MURIELC M. 
Rating:
5.0

Put more workers at the counter

EZEF C. 
Rating:
5.0

I don't have nothing to add it was just fine

WILBERTO C. 
Rating:
5.0

Customer did not leave a comment.

ANTRICIA N. 
Rating:
5.0

Customer did not leave a comment.

DANE E. 
Rating:
5.0

Customer did not leave a comment.

NELISANATOYA F. 
Rating:
5.0

Customer did not leave a comment.

ASHLEYD B. 
Rating:
4.0

I reserved a hand truck and was expecting to pick up one with my order but was told they were out of hand trucks since the Thursday prior... this delayed my moving and had i know that i would have made alternate arrangements.. This cost me a little bit more than i was planning to spend. I had to get 1 additional moving guy to speed up the process. This is an additional expense i didnt budger for.

PERON H. 
Rating:
1.0

The workers need to be more attentive and work at a more reasonable pace. The line was very long and it took almost an hour to get checked in. Staff moved very slow.

ERNESTP V. 
Rating:
4.0

Have more people receiving return.

Alister M. 
Rating:
1.0

Horrible customer service. The worst

Jason M. 
Rating:
4.0

Customer did not leave a comment.

MARKA W. 
Rating:
5.0

Customer did not leave a comment.

ODANIELS G. 
Rating:
4.0

Customer did not leave a comment.

DONALDJEAN D. 
Rating:
5.0

Customer did not leave a comment.

DAMION R. 
Rating:
4.0

Customer did not leave a comment.

GLEN G. 
Rating:
4.0

It's really good for us,,,you get two benefits at a time ,its save your money and time ..

MDMONJURUL H. 
Rating:
5.0

Customer did not leave a comment.

LEONARD G. 
Rating:
5.0

N/A.

Breyton S. 
Rating:
5.0

Customer did not leave a comment.

DELROYJ W. 
Rating:
5.0

Customer did not leave a comment.

Jefferson M. 
Rating:
5.0

Rep was amazing, good customer service

Karen S. 
Rating:
5.0

Customer did not leave a comment.

CORINEWENDY A. 
Rating:
5.0

Service the trucks

BAELKARL R. 
Rating:
5.0

Customer did not leave a comment.

MARKA W. 
Rating:
1.0

Refused to believe that i.paid in full, and could not properly explain that it was for a deposit. They were overbooked and it felt like a bidding war even though I paid in full.

JAMESD W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

JAMESC J. 
Rating:
4.0

Customer did not leave a comment.

Mitchum G. 
Rating:
5.0

Customer did not leave a comment.

Yevgeniy K. 
Rating:
4.0

The lady in the counter was rude and unprofessional

simon G. 
Rating:
4.0

Customer did not leave a comment.

COREYA B. 
Rating:
4.0

The vehicles are usually clean.

DAPHNEBERNICE J. 
Rating:
4.0

It was good

JACOBOELEAZAR L. 
Rating:
5.0

Customer did not leave a comment.

arturo J. 
Rating:
5.0

Customer did not leave a comment.

JOSE A R. 
Rating:
5.0

Customer did not leave a comment.

GILBERTO P. 
Rating:
1.0

Wouldn't let us return the truck due to lack of space. Sent us to another location miles away that was about to close. Luckily they stayed and let us return it. But then we were far from our ride back, so we had to incur an additional charge for Uber to take us back.

Craig K. 
Rating:
5.0

Customer did not leave a comment.

papa E. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Had to wait for attendant to find the key for the van I wanted. Maybe this is an area to improve on. Other than that,it was a professionall job by the person/s who took care of us

Rufus R. 
Rating:
5.0

Good service

JEANMARIEE D. 
Rating:
5.0

They need more hands on clerk.

DONNAPATRICIA N. 
Rating:
5.0

Customer did not leave a comment.

KENDLER E. 
Rating:
5.0

Really nothing the service was great overall.

KEVINE M. 
Rating:
4.0

Truck noisy. Window cracked a bit

CLEMIREC Y. 
Rating:
4.0

Customer did not leave a comment.

Jonathan R. 
Rating:
3.0

Customer did not leave a comment.

leslie L. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Khalil N. 
Rating:
5.0

Customer did not leave a comment.

KEVINB H. 
No reviews have been submitted for this location.

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