The service is always exceptional, here. I'd go out of my way to come here if it wasn't already the closest location. Everyone is helpful, knowledgeable, and friendly.Richard T.
Customer Reviews for U-Haul at El Camino Ave
Sacramento, CA 95815
(Off Bus 80)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Fix the glitches and problems in the U-Haul phone app. It's never worked 100% properly and it would be very useful if it did.JOSEPH F.
After hours drop off.Annette M.
Customer did not leave a comment.Krissia C.
Would have been nice if electronic checkin had been working.Heather C.
Customer did not leave a comment.Robin P.
My reservation was changed and I was given up to 105 miles for travel and inconvenience plus an extra day. However, I didn't want to keep it long so I returned the truck the same day, and my updated contract didn't align with my new agreement so the employee told me I had went over the original reservation miles. I mean sure it was only $6 more to pay but if I wasn't someone who didn't have $6, it's an inconvenience if not devices are synced with the correct agreements: original, modified, updated etc.KAILANI L.
You changed my reservation I made 4 weeks prior without even notifying me properly. No phone call or voicemail, just a last minute email. Had I not. He led it or it gone to spam, I would be without the service I booked. Then, when I did finally get a truck it was a lot further than the one I had reserved. Nightmare!Joseph S.
Customer did not leave a comment.Elias A.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.kevin L.
Customer did not leave a comment.Joseph W.
Service was great wait time minimal easy peasy thanksSamuel J.
The manager there is fantasticBob M.
fix your phone system. Sat for hours on hold, transferred everywhere I was not supposed to go. Did not get answers, constant problems. Extremely exhausted with this process.Gerry G.
Truck had no gas when picking it up they told me they would give me a discount if I brought it back at a quarter tank. Spent $113 for 30 miles, brought back a quarter tank and they only gave me a $20 credit, I didn't charge me for blankets I didn't even use.Daniel B.
Great place to rent a van. Always friendly and courteous. My only complaint is the side window on the passenger side of the van. The lettering on that window obstructs your view. I know there are mirrors but sometimes you need both. I feel this is very dangerous. Thank youKathryn P.
Customer did not leave a comment.Edmundo P.
Customer did not leave a comment.BRANDIE H.
Customer did not leave a comment.Jesus M.
Vehicle was dirty, tire failure light was on, it was difficult to even read mileage due to warning message. And I never received the final bill.Jan S.
Customer did not leave a comment.Precious D.
Customer did not leave a comment.Shanita M.
Customer did not leave a comment.Jose L.
Uhaul staffs who delivered & picked up my uboxes are very friendly but customer service is very hard to reach. I was transferred multiple times to get to the right person. I was not notified when my uBoxes arrived in Sacramento so it was sitting there for over a week and we ended up paying for an extra month of storage.Mark M.
Everything was fine.Visay V.
Customer did not leave a comment.Brianna R.
Customer did not leave a comment.Ronald M.
Customer did not leave a comment.Nancy M.
Truck a little bit dirty not muchDwayne T.
Customer did not leave a comment.Ozzie B.
Customer did not leave a comment.Tsige T.
I arrived for my appointment at 7:30 am and they told me they didn't have my parts and it was my fault because I ordered them. Then they found them. They installed my hitch but not my receiver, wiring or pin. They didn't even include them. I just realized two days later I don't have all the stuff I paid for. I can't cLl them directly and when I called the uhaul number, I waited for 20 minutes on hold and then was hung up on.Patrick G.
The manager Dave is excellent, but the young petite girl with long brown hair working has an awful attitude with poor customer service.Victoria Q.
Staff was extremely helpful when I had an issue. Definitely went above and beyond to help me during a difficult time.FANTASIA S.
We didn't get the receipt via text or email as promised. Please send it to us.Randall S.
Customer did not leave a comment.Wenyi L.
Customer did not leave a comment.Helen H.
Employees were so kind and competent.Jennifer G.
No complaints about the vehicleâ€”very great condition, helped me out a lot. Poor communication from management. I drove 50 miles on the U-Haul, filled up the tank for what we used, and upon returning, was told I needed to fill the tank 20 + gallons or pay a fee. No previous communication was given for this expectation, and we were confused by the contract since the fuel was hardly a quarter full when we picked up the van. We calmly explained the situation to the manager and she audibly cursed, calling us/the situation â€œf*cking stupid.â€ One of the assistants helped us out, only charging us for the mileage. We were very thankful for her help and understanding. However, simply an unpleasant, unprofessional experience with the manager.Victoria M.
Ensure the vehicle is cleaned from the previous user. The vehicle consul was extremely dirty with spilled liquids and sticky stuff within the cupholders. There also appeared to be some sort of spilled substance on the floor board.Cynthia S.
Customer did not leave a comment.Gary B.
Rude females at front desk .Jhovanny S.
Easy and efficient experience. The customer service staff were excellent, the truck ran well, and the rental process was easy. If you're going to do an after/hours return, make sure Location Serviced is working on your phone!Katherine V.
Good serviceAbdulqayom S.
Customer did not leave a comment.Darnell K.
This was my first time renting a UHaul and it was very straightforward and simple! So much more affordable than a moving company also. Thank you!Chloe W.
My experience here was completely positive. The van was clean, ran like a champ,and the people were very helpful and very fast and efficient. It only took like 2 minutes to check out. Fantastic.Eric G.
Customer did not leave a comment.Edwin R.
Waited 40 minutes from arriving to being served and getting my equipment. Not really satisfied with that. I will choose another branch the next time.Hayden W.
Customer did not leave a comment.TIMOTHY S.
They wanted to over charge me for the gas when I returned it at the correct amountPranesh C.
Good job needs to keep up!!!Jaswant V.
My experience renting a truck was great because of their professionalism and courtesy. The truck was in excellent running condition and clean. I recommend their fleet of rentals.Peter T.
Customer did not leave a comment.Benedict H.
Staff was helpful and very nice.Michael S.
Your customer service at this location. Is second to none. The ladies up front are amazing and always go the extra mile. The need promotions and raises.Calvin B.
Make sure the vehicles are clean. The van I rented had looked like food spilled all over the back. There was food still in it. All over the back doors it was sticky. There was still a lid from a pot also a drink in the back. The front seat had a huge cigarette burn. Definitely wasn't in the condition I was expecting. Didn't look like they even cleaned it before handDominique B.
Customer did not leave a comment.Johnathan S.
Keep up the great work !Richard L.
Angela was amazing. Top tier customer service, friendly attitude, the whole kit an kaboodle. I was a dealer for you guys for years and she knows what's up. Hire her full time ASAP.Ryan W.
They were quick getting everything done. Good customer service.melanie C.
Friendly service Good productDaniel O.
One of the two boxes appeared to have been dropped and poorly put back together. Nails puncturing the back wall damaging through furniture. The only thing holding the box together were the two metal bands wrapped around the box. Not sure if it's a third party delivery, but it was horrendous. Will never recommend Ubox service to anybody.Matora P.
As always, great friendly service. ðŸ‘Joseph F.
Show where to find the lock boxLoretta H.
Customer did not leave a comment.Wynette A.
Mariah, was very informative, and was hands on in showing me the rental. The young man who hook up the trailer was very nice and courteous. Everyone had an attitude of service. I am writing this review because I have a business, and I believe service is everything,Oscar S.
Customer did not leave a comment.Wansoo P.
Return after hours was a burden. The website couldn't find my order. I just left the truckIsabella P.
Training for customer service necessary. When I picked up the uhaul cargo van. I was not email a receipt. The checks on place to ensure the customer service agent had my correct email address. As a result I did not receive an email. The wrong email was log in to you system as a result I was forced to call you 1800 uhaul number were I was subject wait time to correct you mistake. I'm not happy with uhaul.Mildred M.
Customer did not leave a comment.Sofia V.
I really appreciate your employees character, management , good ethics and for having the equipment clean. you can pay even more attention to continue keeping the equipment clean all the time.Gulrahman F.
The staff there are always so helpful and friendly! I'd recommend this location but then everyone else will use it then I wouldn't have any trailers available to use!Anthony B.
The lady at the front desk was clearly having a bad day. My complaint was the lack of accountability and accuracy of documentation. And the truck I rent had the tpms light and service light on. Not coolStanton S.
For the next customer, it would be nice if they could let them know that they knew the tire pressure light was on and the sensor needed to be serviced BEFORE the customer got in the vehicle so the customer did not have to waste her time queuing again to bring it to their attention. Also, when brought to their attention, their attitude and words were not apologetic for wasting the customer's time; they did not say "I'm sorry we forgot to inform you." their attitude and words just conveyed "your vehicle is fine. we know the sensor is not working" and acted like the customer bringing it to their attention was some huge inconvenience.Jennifer N.
Customer did not leave a comment.joseph F.
Customer did not leave a comment.Ariel Z.
Customer did not leave a comment.Tommy K.
The team there were the most helpful while dealing with a super difficult situation, they were kind and went out of their way to make sure I was taken care of, I cannot thank them enoughTaylor B.
Customer did not leave a comment.Traci W.
Customer did not leave a comment.Dave L.
Customer did not leave a comment.MARIO R.
Customer did not leave a comment.Robert S.
Great customer serviceShelly M.
I needed a receiver ball hitch and you had not one to rent or buy in the store. Seems like you can improve restocking your stores so that item could be available. It must be a popular item but the sales associate stated the store had been out of stock for awhile.Linda H.
I got over charged The equipment smelled cigarette and was extremely old Staff was rude I've used uhaul for a few years and this location was the worstVirgileigor F.
Customer did not leave a comment.Darius W.
Customer did not leave a comment.Elizabeth P.
The indoor staff was not very pleasant. I wasn't greeted I had to wait and really wasn't very friendly at all. People outside we're extremely helpfulShawn C.
The staff here is awesome. Friendly, efficient, quick with a joke and a kind word. This is basically the only place I will rent a U-Haul in Sacramento for the rest of my life.Joshua K.
The truck had no gas in it when I got in. Literally 30 miles till empty, but who knows what that actually means on a truck I don't know well. The gas reported was off by a quarter of a tank, so hopefully the mileage isn't. The online submission for return didn't work either, since my contract number wasn't found by the site when I tried to submit it after hours. I haven't been contacted, so hopefully everything worked out.Michael U.
Customer did not leave a comment.Ronald S.
I had the worse service ever I was suppose to have a one way truck heading to another city and was given a in town truck and I called customer service and got nowhere and was given the run around and nobody didn't want to help me at all ... this is unacceptable... worse experience for being a long time customer... I hope someone sees this and make it right.Juanpablo A.
Customer service was at its all time high. Each associate had a lovely personality an fast an patience at Check out and returnTierra G.
Customer did not leave a comment.EDWARD H.
Broken truck I asked for online check in and o still had to go inside and get my keysMarshawna J.
Customer did not leave a comment.Pamela P.
Customer did not leave a comment.Gregory J.
Customer did not leave a comment.Ben R.
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