Comentarios de los clientes para U-Haul at El Camino Ave

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at El Camino Ave

Clasificación general:

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June S.
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I always have a very professional and well trained employee experience at this location. I will always use them for my rental needs. Thank You!

Melissa A.
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El cliente no dejó un comentario.

Jaime V.
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Greet or act knowledge your customers when you see them. Instead of staring at them or being in your cell phone. At less act like you're happy you have a job and not with the lasted gossip. She gave me the keys and said, “The truck is outside. So, I had to ask her to should me which truck I was renting. So, we went outside, she just pointed towards the lot of parked pickup trucks(at least 5). I asked her again, “Which one?” She replied, “You don't know?” This time, she walked toward the truck and said, “This one.” Turns out, that was not even the right truck. At this point, I had enough of her customer service. So, my husband went to the next truck over to the right. She was only helpful when I had asked her. No effort on her part but, only to updates on office gossip. Returning the truck the same day, was the same experience just different employee. No greeting, just informed us that she needed to see the mileage and gasoline tank. We're only return customers and refers friends and family because this location always have rental when no one else does. But, that also has to say about their services.

Penelope C.
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El cliente no dejó un comentario.

JASON S.
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When given an option to opt out for a dolly because of service fee online when making reservation, please honor it. I feel that's how Uhaul Secretly charge to make money because it's already inside secured I'm the truck. If I knew I was going to be charge for it then I would have used it. I did not use it but still was charged.

lawrence H.
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El cliente no dejó un comentario.

CHRISTOPHER W.
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The guy who checked my trailer in was a jerk. We was peeling stickers then went to get the mop. I said "hey, what are you doing? Let's check me is so I can go, I have a busy day" and he said "hey, I'm doing my job. I gotta check the lights and clean it." We checked the lights and I left. I have no idea why he thinks I should stand around while he prepares the trailer for the next customer. I also found it ironic that "I'm doing my job" was his comment since in my opinion his job is to deliver excellent customer service while protecting the company from loss or liability not make me wait while he mops the floor. Probably a training issue. Store looked great, well stocked beautiful location.

Michael D.
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El cliente no dejó un comentario.

Nathaniel H.
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El cliente no dejó un comentario.

Laura G.
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El cliente no dejó un comentario.

Eric C.
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Everything was okay, I have nothing to say at this time

eric G.
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Keep up the good work

Amber R.
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El cliente no dejó un comentario.

James E.
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El cliente no dejó un comentario.

John B.
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Rented a 6x12 utility trailer. Went to hook up the trailer to my vehicle. Hooked up the lights and when testing the lights there was an issue. The uhaul associate said there was an issue with my vehicle and that they would not be able to hook up my vehicle. I mentioned I just towed with my vehicle and did not have any issues with the lights. The associate assured me it was not the trailer. I said I have another tow vehicle and would be back to hook up. The associate cancelled my order. I then came back with my vehicle and had to book another reservation. Once finally booked, I went to hook up to the trailer and still had issues with connecting the lights and the associate said the issue might be with the trailer. We went to hook up to another trailer and miraculously the lights worked. This is frustrating as I could have just hooked up to a trailer with working lights the first time instead of having to go get another vehicle and prove the uhaul associate wrong as she could have just offered to hook me up to another trailer then. Not a good experience when trying to get my job done on a time crunch. You will note I barely had the trailer for over an hour and the experience to just get the trailer took more time than that.

Ilene S.
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El cliente no dejó un comentario.

Richard D.
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Keep up the good work guys.

Steven S.
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This comment is not for the location where I picked up the truck I am commenting on the regional office that were very rude and unhelpful. I scheduled my truck which should have been a 15 foot truck to move a studio apartment and as I had a confirmation from the location on Arden in Sacramento I received a call from your regional office stating that they have no 15 or 20 foot trucks available anywhere in the area and that I would have to have a 26 foot truck. I don't understand how I could have a confirmation of a truck and in turn be denied a 15 foot truck. The Associate that helped me did not care to explain why I had a confirmation of receiving a truck she just wanted to know if I still wanted the truck (26 footer) and get off the phone with me. I feel that there needs to be training on how to explain to a customer the reasons why a confirmation Is different than a request. I was sent a confirmation email stating that I would receive a 15' truck not a request of a truck email. I have a very bad taste in my mouth regarding UHaul, and I will not be calling UHaul first in the future I will exhaust every other rental truck companies out there before I use U-Haul again.

Miguel R.
Clasificación:

The location was great. But I had so much trouble with this rental. I finally got it there, 4 DAYS LATER THAN WHAT I WAS SUPPOSED TO GET IT!!! I was moving across county. Made plans, schedule services, and because of how irresponsible your company is I had to change my plans not once, but three times. The inhabilita to offer solutions, the very unhelpful, not at all understanding women on the scheduling center only made me angrier at the situation. For a moving company it really seems you have no idea ho to treat costumers or how to deal with big problems.

Tammy L.
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El cliente no dejó un comentario.

Pam P.
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El cliente no dejó un comentario.

Christine J.
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El cliente no dejó un comentario.

Richard J.
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I used the online service to reserve my one way rental and the day of my rental my reservation was cancelled because they said that because they had so many local rentals I could only rent and return to their facility. This ended up costing me $80 dollars more in rental fees. Funny thing was the trailer was licensed in Virginia. Nothing local about that. I have always used uHaul for my rentals but will choose someone else first next time.

Richard T.
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Good management. Did like waiting in line for paper receipt after return completed.

Sean G.
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Really appreciate the staff here as they made the dropoff easy and stress-free. Were very accomodating!

Conni N.
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Dave was very helpful and friendly. I expressed frustration with not being able to get a hold of anyone at the store and he quickly gave me his card with his number and fixed my problem immediately. I've been using this store for all my storage/moving needs and I've never once been disappointed.

David S.
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El cliente no dejó un comentario.

Ellen M.
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El cliente no dejó un comentario.

Mary B.
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El cliente no dejó un comentario.

Ross R.
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El cliente no dejó un comentario.

Juanita E.
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Nothing, Great Customer Service

Rebekah B.
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When I picked up the truck, the gas tank was at less than a quarter of a tank (it estimated it could go for 48 miles before running out of gas). My move was in town so it wasn't a big deal BUT it was really frustrating to have to guess at how much gas to put in so I wouldn't be charged. Please fill up the tank for your customers.

Deborah U.
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El cliente no dejó un comentario.

Victor G.
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The manager Dave called me 45 minutes later and told me to bring trailer back. He didn't asked me he ordered me. I really had a bad experience, u would not recommend any one that I know. Very poor costumes service. I dropped the trailer and went to speek with him, he was busy. Poor costumes service. Thank you. Victor German

Trisha W.
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El cliente no dejó un comentario.

Charles C.
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El cliente no dejó un comentario.

Jonathan M.
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El cliente no dejó un comentario.

Merrianne M.
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El cliente no dejó un comentario.

Geneva D.
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The inside of the vehicle was fine, the outside was quite dirty. That said, it provided what I needed for a smooth move.

Tracy W.
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Truck doors were very dirty, I asked for dauly, and blankets. Didn't have anyone of them. Made moving very hard. My back is hurting me right now because I was forced to do a lot of lifting.

NANCY K.
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Special kudos to the girl who helped us over the phone on what to do in returning our trailer. Very pleasant, helpful and personable

Justin B.
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The online check in process was great! It lessened the amount of time checking in with office staff.

James C.
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I think they handled everything the right way.

Terri W.
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Staff customer service was friendly and helped us after our reservation was inexplicably canceled 2 days before our move. They worked with us and gave us a deep discount. The truck we rented needed some transmission work, however.

Jim P.
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El cliente no dejó un comentario.

sodhi B.
Clasificación:

The service by the location was great. I had issues with what I was charged by the mobile app. I was charged for two days when I returned the equipment in about 8 hours. It took me several phone calls and waiting on hold close to twenty minutes each time to finally get my money back. I wasted over three hours of my time fixing a mistake made by uhaul. They need to improve their billing system and they need to upgrade their phone system to call you back instead of having the customer sit on hold for 20 minutes.

Sean M.
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El cliente no dejó un comentario.

Corina D.
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El cliente no dejó un comentario.

Michael R.
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El cliente no dejó un comentario.

Martin R.
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I don't understand why I was charged for a late night fee when I return the equipment about 18 to 20 hours earlier from the due date check your cameras thank you have a blessed day other than that service personnel had a great attitude when I rented the equipment thanks Martin roman

Sharifullah N.
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It was my first time to rent a pickup so it was great

rachel M.
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El cliente no dejó un comentario.

Henry E.
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The staff is BLAH. too many people looking for work to have people with blah attitudes. I have been there 2 times in a week to rent a truck for a few hours. The staff is just not service oriented. They are not projecting "Im happy tpo be here"

Sailesh P.
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El cliente no dejó un comentario.

Paris H.
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El cliente no dejó un comentario.

Paul C.
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The first truck I had had a tire problem and the first truck was dirty but the second truck was great! Saved lots of money and every body at uhaul were a 9/10.

David M.
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every one was very helpful and explained all options and cost of each option. thank you very munch.

Susan D.
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I wanted to drop off closer to my new home but that was not an option. ****The most important person who was, by far, the most helpful and showed THE BEST customer service was Crystal. She was the person who I spoke to in reference to my "unavailable truck in Chico". I believe she is in Yuba City. She went above and beyond to help me get the smaller truck in Cottonwood. When I had to make 2 trips (due to the smaller truck), I spoke to her again and she helped me by comping additional miles. She was AMAZING! The next time I move I will probably NOT use UHaul because I expected to have the 26 ft truck (that I reserved 3 weeks prior) to be available in Chico at my scheduled location and time. It caused numerous headaches and stress. You should do better as a company!

Dennis A.
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Always been excellent with frieny customer service oriented staff. 👍

Maria L.
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El cliente no dejó un comentario.

julia V.
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El cliente no dejó un comentario.

Abdul W.
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They are so helpful.

Tami T.
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El cliente no dejó un comentario.

Amir B.
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Vehicle was clean for the most part but it reeked of old smoke/weed scent. I wish they would have run the A/C system to flush the scent out or just not rented it out for a few days until it had dissipated. Ideally, they'd do that after every rider with this virus going around. Vehicle itself was free if dust and in good working order.

Victoria G.
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El cliente no dejó un comentario.

Robert H.
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El cliente no dejó un comentario.

Brian R.
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1st thing i would do is get rid of the 2 girls who helped us that day , or should i say tried to help. The young girl has NO business working the public/customers. Ive been in customer service all my life . & she has NO skills at all. I would like to go to corporate over the attitude sha had ., also im disputing all my charges , . this uhaul was by far , my worst visit ever.. get a new crew for tour customers,

William F.
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Have a the truck I reserved at the location I requested. This location was 100 miles away from my moving location!

Henry E.
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The girl at the counter is rather BLAH. no personality or life in her. Not very explanitory. Its not that she is bad... shes just blah, has zero customer service skills and basically ats like she doesnt want to be there

Juanita E.
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The service from arriving and leaving was excellent

Timothy M.
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Excellent staff. The online system for pre-rental and return was excellent. Great overall experience.

Katie H.
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El cliente no dejó un comentario.

Jean S.
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El cliente no dejó un comentario.

WILLIAM N.
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Very helpful. Very professional. Provided excellent advice for maintaining wiring inside my car for trailer lights.

Dennis A.
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No additional comments....Location is essy access for me; staff is very helpful, professional, friendly and customer service oriented....🤙

Pavel Z.
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El cliente no dejó un comentario.

Robert L.
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El cliente no dejó un comentario.

Kathryn P.
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El cliente no dejó un comentario.

Douglas M.
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It went very smooth and easy drop off is great and no problems whatsoever kudos to U-Haul

Cheryl M.
Clasificación:

We picked up truck in Ranch Cordova and tow dolly on El Camino. We were bumped a day as they didn't have a truck. Daily received emails as to time to pick up truck which on one email the time had passed. Location was changed twice. Where the truck was didn't have the tow dolly. Issues were not with locations but with logistics. We were from out of state and had time constraints that had to be changed. Will avoid using Uhaul again. I also believe I paid twice for the tow dolly.

Kathy L.
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El cliente no dejó un comentario.

Randon K.
Clasificación:

Very friendly staff.

Christine B.
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No customer service skills, truck was filthy, gas was at 3/4 not full. I told Uhaul lady where I was going and she put down 10 miles and I was charged for 20. I some how had to put $30 in gas. Right there show's you it wasn't full.

Raymond C.
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El cliente no dejó un comentario.

Glenn H.
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El cliente no dejó un comentario.

Stephen H.
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El cliente no dejó un comentario.

Jonathon O.
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El cliente no dejó un comentario.

Larry S.
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This was by far the best experience at this location in the 20 years we have been using it. The people are all great.

JOSEPH M.
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El cliente no dejó un comentario.

Kayla J.
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The employees were amazing and very nice.

Michael M.
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El cliente no dejó un comentario.

Enrico R.
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El cliente no dejó un comentario.

Larisa K.
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El cliente no dejó un comentario.

CALVIN G.
Clasificación:

Great service. Truck available pretty much all the time.

Frank R.
Clasificación:

El cliente no dejó un comentario.

Tanisha B.
Clasificación:

El cliente no dejó un comentario.

Kallie S.
Clasificación:

El cliente no dejó un comentario.

Hugo G.
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El cliente no dejó un comentario.

Rafael J.
Clasificación:

The people are the worst. They are so slow and don't seem to care about your time. I was the only one in the store and two people were working behind the counter. Not even after 20 minutes did they acknowledge that I was standing in front of them. I even asked where do I go to pick up my truck and they said I needed to wait until they were done with the phone customer. When they did help me they didn't seem to care that the truck I rented wasn't back. If they had at least acknowledged I was in the store right in front of me and ask to wait I would understand. At the end it took over an hour for them to decide to let me rent a different truck. Not sure how long this would have taken if one person was in front of me. I think they need customer support training and training on how to use the computer. Three employees tried to use the computer to find another truck and all three said they didn't know what things meant on the computer. The manager helped them and was able to do it in a few minutes.

Jean B.
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El cliente no dejó un comentario.

FRANK S. | Overall Experience |
Clasificación:

OUTSTANDING SERVICE FROM THIS FACILITY. HAD CONTACT WITH BRITTANY , WHO WAS VERY PLEASANT AND VERY HELPFUL. . A VERY SPECIAL THANK YOU TO MELISSA , WHO WAS ABSOLUTELY AMAZING AT EVERYHING.

Iffat S. | Overall Experience |
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Thank you for accommodating us on a short notice. Great staff, manager is very helpful and understanding. Thank you all so much.

Raghavendra M. | Overall Experience |
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Thanks for shipping without any damage

mike m. | Overall Experience |
Clasificación:

Thanks

Melissa L. | Overall Experience |
Clasificación:

My comments are for uboxes, I did not see the facility. I was so impressed by the customer service, great communication and reliability of uhaul uboxes. Would recommend & would absolutely use again.

Mark C. | Overall Experience |
Clasificación:

The GM was outstanding, Melissa. She alone is the reason this location operates well. My complaint is that corporate wouldn't deliver my containers because I live 10 miles outside service area. ??

Remington L. | Overall Experience |
Clasificación:

Karina was incredible when she dropped off the boxes. She was professional and friendly. She was efficient. She responded to our desires very promptly. We were very impressed!!

Edward T. | Overall Experience |
Clasificación:

Excellent and timely, did translation online so I didn't see facility

ann b. | Overall Experience |
Clasificación:

Getting my U-Box took about 10 days AFTER arrival at this facility. Poor communication at all facilities across U.S.; Young inexperiened staff, not trying to be helpful. Box put on backwards in MI.

candice c. | Overall Experience |
Clasificación:

The facility staff was fantastic, but delivery was a nightmare.The delivery was more than 8 hours late without notice.The boxes were too low so the doors didn’t clear the ramp.Pickup was 3 days late.

Tracy S. | Overall Experience |
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After spending $2000 to ship a box across America, the last thing I need is uncooperative people who don't listen or take responsibility for inconveniencing their customer.

NOBLE N. | Overall Experience |
Clasificación:

Great Service. Very Responsive

Rodger D. | Overall Experience |
Clasificación:

I would have rated facility excellent but they have not been able to resolve an overcharge on my account of approximately $180.00.

tom l. | Overall Experience |
Clasificación:

We didn't use the actual facility, we rented two U-Boxes. Ratified with them is mild, their size is deceiving and welcomed at the same time. Your driver was extremely helpful, I encourage U keep her.

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