U-Haul at El Camino Ave

8362 comentarios

1650 El Camino Av   Sacramento, CA 95815
(Off Bus 80)

(916) 929-2215

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(916) 929-2215

1650 El Camino Av
Sacramento, CA 95815

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany D. 
Clasificación:
1.0

There was a lady I think she was from Mexico 🇲🇽 She was the most and mother fucker employe i have ever seen in my life they charged me 21 dollars 💵 more And that lady treated me like prisoner After all it was not bad

Hafizullah A. 
Clasificación:
5.0

Exelent service employees their are doing great job congratulations

Wuillians S. 
Clasificación:
5.0

Everything was perfect! Pick up and drop off were both very easy. Everyone who helped me was was knowledgeable and nice. 10/10!

Rachel B. 
Clasificación:
5.0

My experience with your company was awesome from the young lady that took the time to make reservation her name was Gracie excellent service even when i got to the location was awesome the young lady that took care of my contract was very kind, helpful and very friendly as well as the gentle man that took care of the paper when i brought it back it was just a nice transition even during this pandemic i was very pleased and would refer this location to anyone it was a get in, get out and get ahead type of deal thank you employees and the El Camino location.

Ivona B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meghan H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jerry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lupe N. 
Clasificación:
5.0

Fast, friendly staff... great experience, thanks !

brandon C. 
Clasificación:
5.0

Nothing, Everything was simple & great

Scott T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arlo T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN N. 
Clasificación:
1.0

Fix your 24/7 sites and your phone lines I was hung up on your customer service could have been better. And switched from one person to another. My experience this past Sunday was horrible.

KATRICE C. 
Clasificación:
4.0

The service at the counter was less than pleasant, but the guy receiving the truck later was very personable, courteous.

Jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin L. 
Clasificación:
5.0

The staff was pleasant during both pick up and return, fast and efficient.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

charlie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

carol N. 
Clasificación:
3.0

El cliente no dejó un comentario.

mechelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Euldrago J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latisha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caesar Y. 
Clasificación:
5.0

Reserving and the way U-Haul makes arrangements on obtaining a rentals is so easy it reminds going to McDonald's drive though.

Lawrence C. 
Clasificación:
5.0

everything was good but they could learn to pick up the phone they never answer the phone lol

Todrick L. 
Clasificación:
5.0

Please check the headlights as the unit i was driving, it's low beam was pointed down and was making it difficult to drive at night. Gracias.

Gregory G. 
Clasificación:
2.0

They charge me $25 extra for cleaning and did not even tell me. I clean the truck before I returned it. Stay away from these location el camino. Rent u haul somewhere else.

Mykhaylo Y. 
Clasificación:
5.0

Jus

Luis A. 
Clasificación:
5.0

Very pleasant and helpful staff. David is extremely kind and efficient. He will make sure you leave with a smile and all your questions answered.

FATIMA J. 
Clasificación:
5.0

Initially I booked for a different location which I couldn't get. Otherwise everything was exceptional.

Prince K. 
Clasificación:
5.0

El cliente no dejó un comentario.

shameek K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATLYN L. 
Clasificación:
5.0

Continue with what you're already doing....

Dennis A. 
Clasificación:
5.0

all good

Thomas Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Korine H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kathryn P. 
Clasificación:
3.0

Dealer was friendly

Reyes S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary W. 
Clasificación:
5.0

Staff was very friendly!!

Gregory J. 
Clasificación:
1.0

The cashier girl waa treating me like shit Ill never go there again

nikayeel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine R. 
Clasificación:
5.0

Excellent service! Truly! They make everything easy. Friendly, courteous service! Outstanding!

Karen M. 
Clasificación:
5.0

David & Jennifer have offered stellar service, professionalism, and support! I have moved 5 times this year and used 3 trucks and 4 storage units. As moving is a stressful beast, having a smooth rental process is so important. These guys have gone above and beyond in helping me thru all of these transitions. I highly highly recommend this location! Thank you so much for all your help!! Happy New Years!

Lorraine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omotayo A. 
Clasificación:
5.0

the truck was extremely clean. Better than any car rental as windshield and mirrors were separately cleaned and not water spotted. Very nice staff and very clean property.

John N. 
Clasificación:
5.0

Quick check-in and drop off! Very convenient location.

Timothy O. 
Clasificación:
5.0

Very nice and reliable service!

Mehrzad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Numan B. 
Clasificación:
5.0

I wish there had been disinfecting wipes in the van to be able to wipe it down before use

Brad G. 
Clasificación:
5.0

More light where costumers park there cars..

Juan P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tara S. 
Clasificación:
5.0

Availability of truck is never a problem. Staff is friendly & courteous, very professional. The ease of making reservations is excellent, whether it be in person or online. The website is user friendly. I live in W. Sacramento but I always use the El Camino Ave location for the above stated reasons. For hassle free moving I highly recommend UHaul @ 1650 El Camino Ave, Sacramento!

Vernita J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOAH B. 
Clasificación:
5.0

Excellent experience. Thank you for everything.

Patrick W. 
Clasificación:
1.0

Very difficult to make contact after hours when stuck on the side of the road. Try rethinking easier options and maybe even an option to spea to a REAL PERSON!

Linda A. 
Clasificación:
5.0

In and out fast, great service both times. Perfect!!!

Steven D. 
Clasificación:
5.0

When I arrived at the U-Haul store to be able to return the equipment that was rented, I was attended by a gentleman from the U-Haul staff who kindly treated me with a big smile like the one I always give to anyone. very positive at that time and the return of my team was very pleasant Humbly thank you very much.🙏🏼🇺🇸

TZUL C. 
Clasificación:
5.0

You guys are doing great, thanks for the service.

mirwais M. 
Clasificación:
5.0

Customer service was and continues to be excellent....service agents are personable, knowledgeable and very help keeping your needs at the forefront.....no compliants from this customer....🥂😃🤙

Dennis A. 
Clasificación:
4.0

the inside of the truck had soda all over i would recommend deep cleaning especially during covid

jeannette K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
3.0

Ensure your contract/paperwork is correct when dropping off your equipment! I was almost charged double plus was asked about a dolly that was 'missing'. I was told by the rep who checked me in that I picked up the trailer at 8am. Wrong. I picked it up at 1:43pm. I had to literally argue with her for 5 mins just to get her to check again. She then asked again about a dolly I never rented. Turned out the same trailer was recorded as being rented out to 2 different parties! Even after the rep figured out U-Haul's mistake, she never apologized in the slightest. The attitude was not appreciated.

Sherry O. 
Clasificación:
3.0

Truck cab smelled like cigarette smoke

Bryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elias D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynda G. 
Clasificación:
5.0

The Moving Help we used at our storage facility in Rocklin, CA roughed up and badly damaged some of our items. We realize this was a sub contractor booked through you. But, we look to you to help us with this. Thanks, Jack and Robin

Robin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shiane F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alphonse T. 
Clasificación:
4.0

The young lady that helped us was very knowledgeable and efficient. However, the man that was stocking was wearing his face mask as a chin guard. Not safe for customers or co-workers.

Lora H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen L. 
Clasificación:
1.0

Was extremely overcharged and on hold for hrs trying to get it straightened out

Barbara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond V. 
Clasificación:
3.0

I reserved a trailer and it wasn't available when I got there. Spent 2 1/2 on the phone, waste of time .. Then I get charged a 2nd day for being 2 hours over on my return. What about my wasted 2 hours time spent for nothing ???

Mark R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Petrie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lizbeth V. 
Clasificación:
5.0

This was great experience

Mike G. 
Clasificación:
5.0

I always have a very professional and well trained employee experience at this location. I will always use them for my rental needs. ¡Gracias!

June S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa A. 
Clasificación:
1.0

Greet or act knowledge your customers when you see them. Instead of staring at them or being in your cell phone. At less act like you're happy you have a job and not with the lasted gossip. She gave me the keys and said, “The truck is outside. So, I had to ask her to should me which truck I was renting. So, we went outside, she just pointed towards the lot of parked pickup trucks(at least 5). I asked her again, “Which one?” She replied, “You don't know?” This time, she walked toward the truck and said, “This one.” Turns out, that was not even the right truck. At this point, I had enough of her customer service. So, my husband went to the next truck over to the right. She was only helpful when I had asked her. No effort on her part but, only to updates on office gossip. Returning the truck the same day, was the same experience just different employee. No greeting, just informed us that she needed to see the mileage and gasoline tank. We're only return customers and refers friends and family because this location always have rental when no one else does. But, that also has to say about their services.

Jaime V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penelope C. 
Clasificación:
1.0

When given an option to opt out for a dolly because of service fee online when making reservation, please honor it. I feel that's how Uhaul Secretly charge to make money because it's already inside secured I'm the truck. If I knew I was going to be charge for it then I would have used it. I did not use it but still was charged.

JASON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

lawrence H. 
Clasificación:
4.0

The guy who checked my trailer in was a jerk. We was peeling stickers then went to get the mop. I said "hey, what are you doing? Let's check me is so I can go, I have a busy day" and he said "hey, I'm doing my job. I gotta check the lights and clean it." We checked the lights and I left. I have no idea why he thinks I should stand around while he prepares the trailer for the next customer. I also found it ironic that "I'm doing my job" was his comment since in my opinion his job is to deliver excellent customer service while protecting the company from loss or liability not make me wait while he mops the floor. Probably a training issue. Store looked great, well stocked beautiful location.

CHRISTOPHER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura G. 
Clasificación:
5.0

Everything was okay, I have nothing to say at this time

Eric C. 
Clasificación:
5.0

Keep up the good work

eric G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Amber R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
1.0

Rented a 6x12 utility trailer. Went to hook up the trailer to my vehicle. Hooked up the lights and when testing the lights there was an issue. The uhaul associate said there was an issue with my vehicle and that they would not be able to hook up my vehicle. I mentioned I just towed with my vehicle and did not have any issues with the lights. The associate assured me it was not the trailer. I said I have another tow vehicle and would be back to hook up. The associate cancelled my order. I then came back with my vehicle and had to book another reservation. Once finally booked, I went to hook up to the trailer and still had issues with connecting the lights and the associate said the issue might be with the trailer. We went to hook up to another trailer and miraculously the lights worked. This is frustrating as I could have just hooked up to a trailer with working lights the first time instead of having to go get another vehicle and prove the uhaul associate wrong as she could have just offered to hook me up to another trailer then. Not a good experience when trying to get my job done on a time crunch. You will note I barely had the trailer for over an hour and the experience to just get the trailer took more time than that.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilene S. 
Clasificación:
5.0

Keep up the good work guys.

Richard D. 
Clasificación:
3.0

This comment is not for the location where I picked up the truck I am commenting on the regional office that were very rude and unhelpful. I scheduled my truck which should have been a 15 foot truck to move a studio apartment and as I had a confirmation from the location on Arden in Sacramento I received a call from your regional office stating that they have no 15 or 20 foot trucks available anywhere in the area and that I would have to have a 26 foot truck. I don't understand how I could have a confirmation of a truck and in turn be denied a 15 foot truck. The Associate that helped me did not care to explain why I had a confirmation of receiving a truck she just wanted to know if I still wanted the truck (26 footer) and get off the phone with me. I feel that there needs to be training on how to explain to a customer the reasons why a confirmation Is different than a request. I was sent a confirmation email stating that I would receive a 15' truck not a request of a truck email. I have a very bad taste in my mouth regarding UHaul, and I will not be calling UHaul first in the future I will exhaust every other rental truck companies out there before I use U-Haul again.

Steven S. 
Clasificación:
5.0

The location was great. But I had so much trouble with this rental. I finally got it there, 4 DAYS LATER THAN WHAT I WAS SUPPOSED TO GET IT!!! I was moving across county. Made plans, schedule services, and because of how irresponsible your company is I had to change my plans not once, but three times. The inhabilita to offer solutions, the very unhelpful, not at all understanding women on the scheduling center only made me angrier at the situation. For a moving company it really seems you have no idea ho to treat costumers or how to deal with big problems.

Miguel R. 
Clasificación:
5.0

OUTSTANDING SERVICE FROM THIS FACILITY. HAD CONTACT WITH BRITTANY , WHO WAS VERY PLEASANT AND VERY HELPFUL. . A VERY SPECIAL THANK YOU TO MELISSA , WHO WAS ABSOLUTELY AMAZING AT EVERYHING.

FRANK S.  |  Overall Experience 
Clasificación:
5.0

Thank you for accommodating us on a short notice. Great staff, manager is very helpful and understanding. Thank you all so much.

Iffat S.  |  Overall Experience 
Clasificación:
5.0

Thanks for shipping without any damage

Raghavendra M.  |  Overall Experience 
Clasificación:
5.0

Thanks

mike m.  |  Overall Experience 
Clasificación:
5.0

My comments are for uboxes, I did not see the facility. I was so impressed by the customer service, great communication and reliability of uhaul uboxes. Would recommend & would absolutely use again.

Melissa L.  |  Overall Experience 
Clasificación:
4.0

The GM was outstanding, Melissa. She alone is the reason this location operates well. My complaint is that corporate wouldn't deliver my containers because I live 10 miles outside service area. ??

Mark C.  |  Overall Experience 
Clasificación:
5.0

Karina was incredible when she dropped off the boxes. She was professional and friendly. She was efficient. She responded to our desires very promptly. We were very impressed!!

Remington L.  |  Overall Experience 
Clasificación:
5.0

Excellent and timely, did translation online so I didn't see facility

Edward T.  |  Overall Experience 
Clasificación:
2.0

Getting my U-Box took about 10 days AFTER arrival at this facility. Poor communication at all facilities across U.S.; Young inexperiened staff, not trying to be helpful. Box put on backwards in MI.

ann b.  |  Overall Experience 
Clasificación:
1.0

The facility staff was fantastic, but delivery was a nightmare.The delivery was more than 8 hours late without notice.The boxes were too low so the doors didn’t clear the ramp.Pickup was 3 days late.

candice c.  |  Overall Experience 
Clasificación:
1.0

After spending $2000 to ship a box across America, the last thing I need is uncooperative people who don't listen or take responsibility for inconveniencing their customer.

Tracy S.  |  Overall Experience 
Clasificación:
5.0

Great Service. Very Responsive

NOBLE N.  |  Overall Experience 
Clasificación:
4.0

I would have rated facility excellent but they have not been able to resolve an overcharge on my account of approximately $180.00.

Rodger D.  |  Overall Experience 
Clasificación:
5.0

We didn't use the actual facility, we rented two U-Boxes. Ratified with them is mild, their size is deceiving and welcomed at the same time. Your driver was extremely helpful, I encourage U keep her.

tom l.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Trailer Icon
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Moving Supplies Icon
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba