Comentarios de los clientes para U-Haul at El Camino Ave

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at El Camino Ave

Clasificación general:

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Corina D.
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El cliente no dejó un comentario.

Michael R.
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El cliente no dejó un comentario.

Martin R.
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I don't understand why I was charged for a late night fee when I return the equipment about 18 to 20 hours earlier from the due date check your cameras thank you have a blessed day other than that service personnel had a great attitude when I rented the equipment thanks Martin roman

Sharifullah N.
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It was my first time to rent a pickup so it was great

rachel M.
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El cliente no dejó un comentario.

Henry E.
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The staff is BLAH. too many people looking for work to have people with blah attitudes. I have been there 2 times in a week to rent a truck for a few hours. The staff is just not service oriented. They are not projecting "Im happy tpo be here"

Sailesh P.
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El cliente no dejó un comentario.

Paris H.
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El cliente no dejó un comentario.

Paul C.
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The first truck I had had a tire problem and the first truck was dirty but the second truck was great! Saved lots of money and every body at uhaul were a 9/10.

David M.
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every one was very helpful and explained all options and cost of each option. thank you very munch.

Susan D.
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I wanted to drop off closer to my new home but that was not an option. ****The most important person who was, by far, the most helpful and showed THE BEST customer service was Crystal. She was the person who I spoke to in reference to my "unavailable truck in Chico". I believe she is in Yuba City. She went above and beyond to help me get the smaller truck in Cottonwood. When I had to make 2 trips (due to the smaller truck), I spoke to her again and she helped me by comping additional miles. She was AMAZING! The next time I move I will probably NOT use UHaul because I expected to have the 26 ft truck (that I reserved 3 weeks prior) to be available in Chico at my scheduled location and time. It caused numerous headaches and stress. You should do better as a company!

Dennis A.
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Always been excellent with frieny customer service oriented staff. 👍

Maria L.
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El cliente no dejó un comentario.

julia V.
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El cliente no dejó un comentario.

Abdul W.
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They are so helpful.

Tami T.
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El cliente no dejó un comentario.

Amir B.
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Vehicle was clean for the most part but it reeked of old smoke/weed scent. I wish they would have run the A/C system to flush the scent out or just not rented it out for a few days until it had dissipated. Ideally, they'd do that after every rider with this virus going around. Vehicle itself was free if dust and in good working order.

Victoria G.
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El cliente no dejó un comentario.

Robert H.
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El cliente no dejó un comentario.

Brian R.
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1st thing i would do is get rid of the 2 girls who helped us that day , or should i say tried to help. The young girl has NO business working the public/customers. Ive been in customer service all my life . & she has NO skills at all. I would like to go to corporate over the attitude sha had ., also im disputing all my charges , . this uhaul was by far , my worst visit ever.. get a new crew for tour customers,

William F.
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Have a the truck I reserved at the location I requested. This location was 100 miles away from my moving location!

Henry E.
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The girl at the counter is rather BLAH. no personality or life in her. Not very explanitory. Its not that she is bad... shes just blah, has zero customer service skills and basically ats like she doesnt want to be there

Juanita E.
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The service from arriving and leaving was excellent

Timothy M.
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Excellent staff. The online system for pre-rental and return was excellent. Great overall experience.

Katie H.
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El cliente no dejó un comentario.

Jean S.
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El cliente no dejó un comentario.

WILLIAM N.
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Very helpful. Very professional. Provided excellent advice for maintaining wiring inside my car for trailer lights.

Dennis A.
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No additional comments....Location is essy access for me; staff is very helpful, professional, friendly and customer service oriented....🤙

Pavel Z.
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El cliente no dejó un comentario.

Robert L.
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El cliente no dejó un comentario.

Kathryn P.
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El cliente no dejó un comentario.

Douglas M.
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It went very smooth and easy drop off is great and no problems whatsoever kudos to U-Haul

Cheryl M.
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We picked up truck in Ranch Cordova and tow dolly on El Camino. We were bumped a day as they didn't have a truck. Daily received emails as to time to pick up truck which on one email the time had passed. Location was changed twice. Where the truck was didn't have the tow dolly. Issues were not with locations but with logistics. We were from out of state and had time constraints that had to be changed. Will avoid using Uhaul again. I also believe I paid twice for the tow dolly.

Kathy L.
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El cliente no dejó un comentario.

Randon K.
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Very friendly staff.

Christine B.
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No customer service skills, truck was filthy, gas was at 3/4 not full. I told Uhaul lady where I was going and she put down 10 miles and I was charged for 20. I some how had to put $30 in gas. Right there show's you it wasn't full.

Raymond C.
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El cliente no dejó un comentario.

Glenn H.
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El cliente no dejó un comentario.

Stephen H.
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El cliente no dejó un comentario.

Jonathon O.
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El cliente no dejó un comentario.

Larry S.
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This was by far the best experience at this location in the 20 years we have been using it. The people are all great.

JOSEPH M.
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El cliente no dejó un comentario.

Kayla J.
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The employees were amazing and very nice.

Michael M.
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El cliente no dejó un comentario.

Enrico R.
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El cliente no dejó un comentario.

Larisa K.
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El cliente no dejó un comentario.

CALVIN G.
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Great service. Truck available pretty much all the time.

Frank R.
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El cliente no dejó un comentario.

Tanisha B.
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El cliente no dejó un comentario.

Kallie S.
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El cliente no dejó un comentario.

Hugo G.
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El cliente no dejó un comentario.

Rafael J.
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The people are the worst. They are so slow and don't seem to care about your time. I was the only one in the store and two people were working behind the counter. Not even after 20 minutes did they acknowledge that I was standing in front of them. I even asked where do I go to pick up my truck and they said I needed to wait until they were done with the phone customer. When they did help me they didn't seem to care that the truck I rented wasn't back. If they had at least acknowledged I was in the store right in front of me and ask to wait I would understand. At the end it took over an hour for them to decide to let me rent a different truck. Not sure how long this would have taken if one person was in front of me. I think they need customer support training and training on how to use the computer. Three employees tried to use the computer to find another truck and all three said they didn't know what things meant on the computer. The manager helped them and was able to do it in a few minutes.

Jean B.
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El cliente no dejó un comentario.

VICTORIA P.
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It would have been helpful if the person who checked me in had told me that I would get a text to do a walkthrough of the van for damages. I didn't see the text until after I had already taken the van of the property.

cristina C.
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I actually liked that you can drop off and pick up Equipment with out dealing with people much but it does take a long time to wait when there is just one person helping you need more people for Customer service

Dennis A.
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Professional customer service oriented staff...; vehicles were very clean and easy to operate and reliable

Ronaldo C.
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Maintain and value your customer always.

Dennis A.
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Location was excellent once I found it....Counter staff were helpful, efficient, knowledgeable with a very pleasant customer service attitude and demeanor.....so good that I will rent from U-haul agaim during this transition....DA. 09/24/20

Donald G.
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El cliente no dejó un comentario.

Gordon M.
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Could always use a couple of additional customer service representatives to get the pick-ups to go a bit faster.

KENNETH N.
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All good. Easy process. Thanks

John C.
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This was over 150 miles away from my requested location. That sucks. The location itself was good.

Joel B.
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Baitban switch pricing...quoted 202 for rental called uhaul talked to Bob, i was stuck in traffic and unable to make it by 7pm... got charged a bullshit extra $40.00 lies and fraud are unfortunate from a company i used to enjoy and support.

Nick K.
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El cliente no dejó un comentario.

Gregory H.
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El cliente no dejó un comentario.

Omar T.
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Nice service and all worker very friendly

tom M.
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Clean windows get front end aligned

Karl J.
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El cliente no dejó un comentario.

Karl J.
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You can give the person what they actually reserved instead of telling me I have to drive two hours away to pick up the equipment.

William S.
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The employee I spoke to let me know about the option I had to drop off the U-Haul at the location I picked it up from, even though it was not the option I selected online. That was really helpful - I ended up doing exactly that. Furthermore, another employee let me know a safe place to park my personally owned vehicle where the U-Haul lot cameras could see it while I am out with the U-Haul. Thanks for a quick, easy, and safe rental and return :)

Mateo H.
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El cliente no dejó un comentario.

Juli M.
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great team, pickup and drop off so well organized.

Bernard W.
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El cliente no dejó un comentario.

Tabatha S.
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El cliente no dejó un comentario.

Adrian D.
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El cliente no dejó un comentario.

Andrew T.
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Manager David is exceedingly patient and helpful. Please keep him around.

Raul E.
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El cliente no dejó un comentario.

Leah T.
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Thank you for a friendly and pleasant experience. This was my first time renting and U-Haul made it convenient and easy for me. I will be returning in the future!

Stacey S.
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Fast service upon return (lady met us outside while exiting truck) and very innovative pick up for outside of operation hours.

Christopher B.
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Location was fine. However, the day before my move a regional rep called me to tell me the 26' truck I had reserved was not available except over an hour away. I was using a rental car so this was no an option. She was rude and abusive and I ended up using a smaller truck for my. I've and leaving things I needed.

Saad A.
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El cliente no dejó un comentario.

Won S.
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Excellent

Jamaria P.
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El cliente no dejó un comentario.

DEANNNA K.
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Owner/mgr was making impossible arrangements happen. I've used this location several times and would recommend to everyone.

Enrico R.
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El cliente no dejó un comentario.

Gary F.
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El cliente no dejó un comentario.

Danette C.
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Have more than one person working the pick up counter

CONNOR G.
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El cliente no dejó un comentario.

Michaelann C.
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El cliente no dejó un comentario.

Carrie J.
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Very respectful people and very pleasant

john B.
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The first truck offered to me was filled with marijuana smoke smell in the cab and the A/C was broken. The second truck was fine. Do the employees use the first truck for their breaks?

Robert O.
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Lee hooked up the tow dolly. One of my fuses was out and he repaired it. He was awesome. Super helpful, friendly, and polite. The best UHaul experience I've ever had, and one of the best customer service experiences, too. He went above and beyond!

Terence M.
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El cliente no dejó un comentario.

Moril M.
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El cliente no dejó un comentario.

Amber I.
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El cliente no dejó un comentario.

EFRAIN M.
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El cliente no dejó un comentario.

Gordon M.
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El cliente no dejó un comentario.

Gregory M.
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El cliente no dejó un comentario.

Craig S.
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El cliente no dejó un comentario.

ADAM F.
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El cliente no dejó un comentario.

FRANK S. | Overall Experience |
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OUTSTANDING SERVICE FROM THIS FACILITY. HAD CONTACT WITH BRITTANY , WHO WAS VERY PLEASANT AND VERY HELPFUL. . A VERY SPECIAL THANK YOU TO MELISSA , WHO WAS ABSOLUTELY AMAZING AT EVERYHING.

Iffat S. | Overall Experience |
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Thank you for accommodating us on a short notice. Great staff, manager is very helpful and understanding. Thank you all so much.

Raghavendra M. | Overall Experience |
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Thanks for shipping without any damage

mike m. | Overall Experience |
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Thanks

Melissa L. | Overall Experience |
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My comments are for uboxes, I did not see the facility. I was so impressed by the customer service, great communication and reliability of uhaul uboxes. Would recommend & would absolutely use again.

Mark C. | Overall Experience |
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The GM was outstanding, Melissa. She alone is the reason this location operates well. My complaint is that corporate wouldn't deliver my containers because I live 10 miles outside service area. ??

Remington L. | Overall Experience |
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Karina was incredible when she dropped off the boxes. She was professional and friendly. She was efficient. She responded to our desires very promptly. We were very impressed!!

Edward T. | Overall Experience |
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Excellent and timely, did translation online so I didn't see facility

ann b. | Overall Experience |
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Getting my U-Box took about 10 days AFTER arrival at this facility. Poor communication at all facilities across U.S.; Young inexperiened staff, not trying to be helpful. Box put on backwards in MI.

candice c. | Overall Experience |
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The facility staff was fantastic, but delivery was a nightmare.The delivery was more than 8 hours late without notice.The boxes were too low so the doors didn’t clear the ramp.Pickup was 3 days late.

Tracy S. | Overall Experience |
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After spending $2000 to ship a box across America, the last thing I need is uncooperative people who don't listen or take responsibility for inconveniencing their customer.

NOBLE N. | Overall Experience |
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Great Service. Very Responsive

Rodger D. | Overall Experience |
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I would have rated facility excellent but they have not been able to resolve an overcharge on my account of approximately $180.00.

tom l. | Overall Experience |
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We didn't use the actual facility, we rented two U-Boxes. Ratified with them is mild, their size is deceiving and welcomed at the same time. Your driver was extremely helpful, I encourage U keep her.

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