Customer Reviews for U-Haul at Dunlap & I-17

3697 comentarios

2701 W Dunlap Ave   Phoenix, AZ 85051
(W Of I-17)

(602) 864-0413

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(602) 864-0413

2701 W Dunlap Ave
Phoenix, AZ 85051
(W Of I-17)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

NANCY F. 
Clasificación:
1.0

Have correct truck size that was ordered.

mary D. 
Clasificación:
3.0

I did not like the fact that you charged me $10.00, and only gave me 30 miles to complete the move. It would be better if you gave people 100 miles to compete their moves. While $10.00 is not a huge amount, The 30 miles a joke. Not very happy about that.

Victor R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
3.0

Faster service

TONYDONN L. 
Clasificación:
3.0

Equipment drop-off was super easy, very convenient, and the staff was polite, I had no issues with UHaul. The moving assistants we hired through UHaul, Key Movers, were a disgrace. They showed up on time but moved so slowly and quit after ten minutes. One texted while pushing a vacuum, one stood around scratching his head. I was a team lead coordinator for a major U.S. moving company, and I found their performance very embarrassing. Beyond their lack of speed and any sign of professionalism, they laughed at my wife after she explained that I am a stroke survivor and she is severely/terminally ill and that we were moving faster than they were. They walked out of the job after laughing at my wife and refused to send replacements or refund. NEVER HIRE KEY MOVERS/MOVING!!

CHRISTOPHER JAME G. 
Clasificación:
3.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

Turning my truck in was a breeze. Great help, very courteous and processional. Took less than 5 minutes and we were out of there. The staff are the only reason I'm not done using U-Haul.

Patrick N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELINA B. 
Clasificación:
5.0

GPS sent me across the street fyi

jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTOINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen O. 
Clasificación:
5.0

The manager ( Brandon? & all of his staff are fast& friendly!

Benson M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tanya H. 
Clasificación:
5.0

You had the kindest staff & they went above & beyond so happy to have met & worked with them! Thanks kindly!

TONI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent T. 
Clasificación:
1.0

I had this done for my son, You can't make an appointment without giving your credit correct. He was told that there was no credit on file and had to use his own money??? Plus could have received the email sooner than the day before??

John P. 
Clasificación:
5.0

Bruce is excellent!

Nicki K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY V. 
Clasificación:
5.0

The guy behind the counter I really wish I would have got his name he was absolutely amazing he works with me when unforeseen issues came along absolutely amazing customer service I will definitely be using that location again in the future.

Chaquanterra S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nathan S. 
Clasificación:
5.0

You better give all that l worked with a raise, before one of your competitors does.

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KHALID A. 
Clasificación:
5.0

I love this location! Very friendly and professional! Thank you Meagan for your expertise and help again. Definitely quick, fast, and easy to go on about my business.

Danny J. 
Clasificación:
5.0

I rent trucks and trailers, often several times a month. The Dunlap Ave and I-17 store is my go-to location for all my moving needs.

THOMAS M. 
Clasificación:
4.0

great experience, clean truck and great customer service

Bambi T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie W. 
Clasificación:
5.0

The man at the desk was very polite and friendly. It made the process easier as I never rent vehicles.

CHRISTOPHER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trish D. 
Clasificación:
5.0

Amazing customer service, easy and will use again! ¡Gracias!

NADIA C. 
Clasificación:
5.0

Price was as quoted and very inexpensive. The truck was ready on time. Thank you! We are going to use your services again.

robert H. 
Clasificación:
5.0

Not only was the person helpful but when I was done with my rental I told my wife how nice it was to deal with a friendly person with a personality that knew how to talk to a person. I literally said that I need to post a positive review if I get the chance because this type of person needs to be appreciated. Thank you to my local UHaul worker @ I-17 & Dunlap in Phoenix.

KENNETH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI M. 
Clasificación:
5.0

Keep offering the service that you offer as you doing it now . Young staff showing experience and good customer services manners .

Roberto D. 
Clasificación:
3.0

The van was clean and maintained not the air coming g out of the air conditioner smelled like stale cigarettes and a urine smell was also present. Not a very pleasant experience. Staff was fine. And it is conveniently located.

Elizabeth M. 
Clasificación:
5.0

Facility did everything they could to expedite and locate the exact hitch I needed. Once received, I got a phone call immediately to schedule install the very next morning. Very thorough and expert installation. This is best UHaul experience I've had ever. Thank you Bruce and Team. Bob !

Bob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean S. 
Clasificación:
5.0

No improvements are needed, you guys are fuckin' awesome!

MITCHELL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda S. 
Clasificación:
2.0

Hire professional staff and pay them a liveable wage. There's no reason I should've been given the wrong vehicle to drive, and then told by the Manager that I didn't return the cargo van.

HUGO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEIKE M. 
Clasificación:
5.0

I visited this location with my service animal after an accident nearby, let me tell you how terrific the customer service gal named Megan offered to watch him while I finished up with accident. So impressed to see my service animal look so incredibly well looked after I decided to rent here too instead of more expensive Lyft ride home. She deserves an award for her excellence!

Michael H. 
Clasificación:
5.0

I called a couple of weeks before I needed the rental truck to make the reservation. When I got to the UHAUL location, they had the truck ready and the extras too.....unfortunately I decided to rent a larger truck. Even with the change, I was out the door in 5 minutes. All was good. I even stopped in and asked for an extra day. Megan said she would take care of it...and I was back out on the road. This was the easiest rental experience I've had. Thanks, Uhaul.

JEFFREY S. 
Clasificación:
2.0

While I was picking up my ordered van, another customer was inside going on a rant about Derek Chauvin's trial, the convicted former police officer who murdered George Floyd, and the other attendant was nodding and emphatically agreeing with him. They then went on to talk about LeBron James' now deleted tweet about a police officer possibly involved in the shooting of Ma'Khia Bryant (the 16-year old girl shot and killed in Ohio). They talked about Black people going around "killing whites" because of police officers being investigated for their crimes. I'm not here to debate about U-Haul's position about racism in America, or with anyone who works at that facility, but the clear lack of empathy for BIPOC and casual disregard for other customers within earshot is enough to make me go elsewhere for moving needs (and obviously not recommend this location to anyone I know). I understand the attendants had no control over the other customer's rant, but to participate, agree, and engage demonstrates a lack of professionalism (and frankly, awareness and facts).

Mike M. 
Clasificación:
4.0

Uhaul needs to have the truck's fuel level full when picked up. Then it is easy to just go to a gas station and fill it up before returning the vehicle. Starting with less than a quarter of a tank makes it impossible to know how much gas you need to buy to get it back to where you started so have to buy more than you used to be safe.

Jeffrey T. 
Clasificación:
5.0

Great service. Very friendly. A+ Service

Nona H. 
Clasificación:
5.0

I had a great experience. The person at the front desk was very helpful and explained everything and then some what to expect and answered all my questions

KYLE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Trisha C. 
Clasificación:
5.0

Great

Jeff H. 
Clasificación:
5.0

contactless check in was quick, though I was confused by identifying the truck number in the upper driver side corner (I was looking at the license plate), that's what you get for not reading directions.

Eileen M. 
Clasificación:
5.0

The only thing I would say to improve on is when calling the number for this location, the hold time is too long. Improve on this this for customers would be great. I been using this location since 2012 actually, me & my daughter. I usually have to come in from the long wait over the phone. Once I called another facility because the website always says you guys are unavailable. The other facility answers their phones right away, but when I needed it for a particular day, they were able to reach your facility. The only two things for improvement actually is the phone line & the website. Everything else is excellent.

Tracee T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
2.0

The girl that helped me was not polite at all. Kind of rude. Last time we were there it was the manager and he was very nice. Truck was dirty inside. Had issues and the wrench light came on. Could not get through to the store. Was not given any paperwork so just left it. Did not get fuel in it because it was not runny right. Again was not able to get through to the store. Will NEVER rent from U-Haul again.

Arthur C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY C. 
Clasificación:
1.0

I can't believe they charged $40 for gas. I drove 9 miles total on a truck that had a quarter tank of gas. Because it wasn't brought back at a quarter tank I was charged for it! Heck $40 fills my car. It sure wasn't $40 worth of gas. She asked if we wanted to take it to get gas. Ugh no...we had a hard enough time getting around the careless drivers to get into the parking lot.

THERESA C. 
Clasificación:
5.0

Improve the parking lot, it is prettyy tight.

Michael S. 
Clasificación:
5.0

This was by far my best experience with UHAUL, from now on I will only rent from this location I received the best service from Meagan and and was witness to everyone that Meagan assisted to receiving the same high level of service. I have had awful experiences in the past with your 67th and Bethany home location and her service has brought me back as a customer

Norma T. 
Clasificación:
5.0

Just say being helpful it is appreciated!

DELPHENA W. 
Clasificación:
2.0

When my son and I first arrive no one was up front but we here someone talking on the phone in the back room and after about ten minutes, a lady came out with her cell phone and begin to help us. I told her my info and then asked about Wardrobe boxes. She gave me 2 wardrobe boxes and 2 metal hang bars and when I got home one bar was the wrong size bar for one of my wardrobe boxes. It was time to pay and she charged my card for the wrong amount and then the second time she couldn't get the card to work so I asked if I needed to add my PIN and she said no. After several attempts to charge my card, she finally looked at the screen and and noticed it was asking for a PIN number, so I added my PIN number. After I paid and she gave me the paperwork she disappeared, never giving me an inspection sheet, for the truck neither did she returned to give me the tools that I ordered nor to do the truck inspection. The other lady had to stop helping a customer in order to come and give me the two box dollies and the four-wheel furniture dolly I ordered with the truck. She put on the fuel gauge sheet a quarter tank in the truck, when it was a half of a quarter tank and the cup holder had Sunflower Seed shells in it. Very Poor Customer Service!

Dwight S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE T. 
Clasificación:
1.0

El cliente no dejó un comentario.

LOUIS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debbie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

felipe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY T. 
Clasificación:
4.0

Excellent service.

VALERIE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSICA B. 
Clasificación:
3.0

Staff didn't tell me when they closed. I had to bring the item back the next day. I was busy and forgot. So, I returned it roughly 2 hours late. They didn't tell me they were charging me a second day for those 2 hours. Once again, UHaul nickle and dimed me

Adam R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN T. 
Clasificación:
5.0

Have more pickups available

REBEKAH H. 
Clasificación:
5.0

I've been working with UHaul at I-17 and Dunlap Ave, Phoenix for many, many years and I have always enjoyed their service.

THOMAS M. 
Clasificación:
1.0

Paid for a dally and was not given also overcharged for the rental I WILL NEVER USE YOUR COMPANY NOR WILL I RECOMEND YOU TO ANYONE

Ronnie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria D. 
Clasificación:
5.0

El cliente no dejó un comentario.

elsa S. 
Clasificación:
3.0

My charge was only supposed to be $28 when I came back but yet I still have a charge for $68 upon my account which is bullshit

MATTHEW R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
3.0

El cliente no dejó un comentario.

brandon L. 
Clasificación:
4.0

We rented a large truck for 2 days, there was a problem with the back roll-up door. We got hung up on 4 times trying to contact the support phone number. We took the truck back to the dealer to have fixed, but instead they checked us out, charging us for gas which we had not had the time to even try to fill up because of the issue of the back door not closing and the loose mirror. So we told them that we had rented for 2 days and where can we get a replacement that we should have had. They told us nothing was available and instead rented us a cargo van for about 4 hours. We couldn't complete our move and quite a bit of our stuff is still in storage - the stuff we were going to get on that evening and unload the next morning before bringing the truck back. The person who got us the cargo van was very helpful, but we felt like we just got brushed off. My husband and daughter could only complete one small load that evening when we were going to get the rest of our belongings. I'm very disappointed and upset with this move. We have used U-Haul for storage, multiple trucks and vans, and have been good customers. Now this. I'm very unhappy and now we have to spend money on another truck, another crew to round up, another month with things in storage all because the dang 24' truck could not get the door closed and the mirror issue. We are very upset about this.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick B. 
Clasificación:
3.0

I ordered a dolly wasn't on truck and charged me for it for 5 days rental of the dolly I didn't have and it caused me to have to keep truck longer to find people to do the loading

Wendy M. 
Clasificación:
5.0

Requested a dolly but it was not in the truck. I was still charged the $7.00 fee.

CHARITY M. 
Clasificación:
5.0

No everything was great.

ALONDO P. 
Clasificación:
5.0

Everything went well. Reservation. Greeting. Van rental. Convenient after hour return. I will recommend U-HAUL.

david B. 
Clasificación:
5.0

They were quick and ready for me to pickup the trailer after ordering 4days prior to picking it up. When I went to drop it off the same day I even noticed they were even quick getting people in and out when they were busy. I only had to wait 10mins out of 4 people infront of me

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe S. 
No se han enviado comentarios para esta ubicación.

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