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If equipment is reserved, have it available. Reserved a furniture dolly and it wasn't available when I picked up the truck.
Key drop not marked out well as online it shows yellow pole with a box. Had to walk around to find that the key drop was in the enterprise rental door on back of the building.
The two employees that helped me on Friday were excellent. I had a small problem with the trailer wiring and they both came out to make sure we corrected it and I was safe to go on the road with the trailer. Kudo's to this facility for having such dedicated employees! I would hire either one in a minute if I was in the marker for a good customer service person.
The customer service exceeded my expectations. Has a very welcoming atmosphere with a simple process for obtaining and returning the uhaul. I will be back to specifically this location with any future business!
By far my best U-Haul experience. I recommended this location to my boyfriend's mom, who used this location less than a week later. We will keep coming here
Josh was attentive and reassuring. For a first-time renter he helped my confidence. His uhaul business will be my first choice.
We felt with two associates. One who made the arrangements and the other who did the hookups. They were both top notch. Wish I could remember their names.
I have a motorcycle trailer, but it is too difficult to remove from my garage behind my house. The trailer from Uhaul is so much more convenient and inexpensive to rent. The Uhaul business on Dort Hwy is very efficient and professional. I use this business frequently.
The man that checked us out was very helpful and pleasant!
Nothing we were very pleased with the employees
Fast and friendly!
I had excellent service. I was very pleased with everything.
I ran out of gas less than 1/2 mile from picking up Uhaul. Your roadside service wanted to charge me. I had to get a friend get gas. Attendant said it had 1/4 tank, it did not. Awful experience for a 61 yr old woman. Make sure trucks have GAS!
Cheaper then I thought. Bonus.
This was my second rental from this store. The business is always clean and well maintained. The manager and staff are professional and friendly. I appreciate their work ethic and just the manner in which they “do businessâ€. I will be back and I will recommend it to my friends.
Truck was in bad shape, noisy, rough drive too much play in the steering wheel.
The guy working behind the counter was friendly, quick, and accommodating couldn't have had a better experience.
great experience all around
Very professional owner who really takes pride in his business!!
No improvement, staff was helpful and courteous!
GREAT customer service!! I will use this UHaul store again, hands down! :)
every thing was good
Staff was friendly, knowledgeable, courteous! Store and equipment rented was very clean! Highly recommend!
Return location was way out of our way
The truck that I rented didn't want to start half the time. I think the starter or battery is going bad.
The gentleman who checked me in and out was Friendly, courteous. He is a great asset to your team.
I use the Dort Hwy location often. I never have any issues.
Customer service was great. Can't think of anything to improve.
As a customer I was treated with respect. Transaction was quick and painless.
The guy behind the counter was very helpful, awesome would recommend this location to everyone
It was never specified that we had a limited number of miles. This resulted in an extra charge on my account.
I loved the service it was quick & very friendly. Money well spent
I was completely satisfied. No suggestions. Nothing could have been better.
Flint Had a heavy set guy who was very ride. He shouldn't be in retail.
Nothing bad to say
Dante at Miller Rd. location helped me out when I made a late change to a one way rental. The people at the Dort Hwy lot were very nice to us.
Joshua Healy was great. Best customer service possible.
The customer service agent was very "AWESOME!
Very friendly checkout. Easiest rental experience of my life. No exaggeration.
I can not suggest any thing that might improve any customer. I was in and out when I picked up the car hauling trailer and in and-out when I returned it. Super nice trailer, pulls great and easy to load and unload.
Josh was amazingly helpful and personable. Thank you for making it easy!
This has been by far my best experience with U-Haul. Not that I have ever had a particularly bad one but I was working with the owner and he knew his stuff. He was quick, funny and just an all around great experience. He seemed liked he liked his job even though there was some stress that he had NOTHING to offer walk in (upset) customers. I fortunately reserved the night before. All employees were nothing but smiles and helpful. It really couldn't have gone better.
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Josh and his crew are the best...
Very good customer service
