U-Haul at Deer Park

5128 comentarios

609 J Clyde Morris Blvd   Newport News, VA 23601
(I-64 To Exit 258 A J Clyde Morris Blvd Mile and a 1/4 down on the right)

(757) 595-7100

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(757) 595-7100

609 J Clyde Morris Blvd
Newport News, VA 23601
  • (I-64 To Exit 258 A J Clyde Morris Blvd Mile and a 1/4 down on the right)
    Driving directions

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I use the uhaul app and it was eay and quick and it was ready on that day and time

Johnny B. 
Clasificación:
1.0

I had a hard time obtaining the rental through the app and the employees there weren't helpful! I was charged extra for gas when I actually left the truck with more gas then hat the truck had when I picked it up. That has me very upset and won't ever rent from this location again.

colombia M. 
Clasificación:
3.0

I got the 5 x8 open trailer but I found out that the inner size is less than 5 feet . I hand to come back and exchange it with bigger one . I drove over an hour for that issue and I had to pat $12 Exta for that I need it refunded please.

Hany T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee S. 
Clasificación:
5.0

We had to extend our time by a few hours past the turn in time, but the rep called me and we got that straightened out and the charge added to my credit card. He was professional and helpful and everything worked out.

JAMES M. 
Clasificación:
1.0

This entire experience has made me never want to use u-haul again. My pickup location was moved to an hour away from the original. While the representatives were helpful in giving me some credit they failed to take into account how this would affect my return time since u-haul return time policy is more strict than any other rental company. Ever tried to unload a 26' moving truck inside a couple hours? Its not fun. Never again.

Brandon B. 
Clasificación:
1.0

Doesn't help that I never wanted to go to this location to begin with.

Brandon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kingsley I. 
Clasificación:
5.0

El cliente no dejó un comentario.

LE SHAY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shari E. 
Clasificación:
3.0

Did not enjoy my check in experience at this location. Thought the interaction was not friendly and almost adversarial when I was trying to clarify the estimated cost of the rental. Reminder, I'm not the enemy, I'm just trying to get some help with my move, which is a very stressful time in life for most people and cost a lot of money overall. On the contrary, the check in process was very easy and pleasant. Thank you for that.

Jeffrey D. 
Clasificación:
3.0

No employees were wearing masks despite the mandate.

Valerie H. 
Clasificación:
5.0

LeShawn was a great help in scheduling my hitch installation! He was able to call around to other Uhauls to make sure that they had the correct parts for me. Very efficient service! I am also very pleased with my hitch installation. Thank you Uhaul on J Clyde!

alexnadra B. 
Clasificación:
3.0

Seamless process of return.

Franklin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judson G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYANTTOKAR M. 
Clasificación:
5.0

Customer service was outstanding by the female at the counter when I picked up and also when I returned the vehicle, she was very fast and efficient.

John T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry B. 
Clasificación:
5.0

Fast and friendly service

Samantha P. 
Clasificación:
5.0

I've used the location twice and both times were good customer service experiences.

JOSEPHLAWRENCE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yolanda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESWALLACE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale R. 
Clasificación:
4.0

Increase parking availability during rental

DANIEL M. 
Clasificación:
5.0

this location impeccable!

Christopher L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Porfirio I. 
Clasificación:
5.0

Fast, convenient service. Staff was friendly and professional

Tommy R. 
Clasificación:
3.0

The equipment was adequate for a short local move. But it definitely showed is age in the way it drove and handled. Thank goodness I was not using it to travel any great distance.

William D. 
Clasificación:
5.0

The custom we service was outstanding!

Kevin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette E. 
Clasificación:
3.0

I'm not sure what the point of the app and picking up the truck with my phone was. I still had to go inside the facility to get a key, the one dolly, and blankets. I was also charged seven dollars for a utility dolly that they did not have. And the lady would not remove it from my bill.

CRAIG P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheneal N. 
Clasificación:
4.0

El cliente no dejó un comentario.

James A. 
Clasificación:
3.0

The guy checking my husband out said he'd adjust the price (by over $100) of the rental for $20. My husband stupidly gave him the cash, and the price didn't change.

Amber D. 
Clasificación:
1.0

The staff acted clueless about there job they were not proficient at all and not friendly I felt more of a burden to them then a customer. At one point they even tried to pawn me off to another dealer that was further up the road the facility was also cramped and with a truck and trailer it was incredibly cramped in the parking lot I feel the space could have been used a lot better the uhaul up in evans mills NY where I picked up the trailer was much more pleasant to deal with. Thanks and I hope things improve with this site

MARCUS J.  |  First Impressions 
Clasificación:
5.0

Kelly helped me on the return and was very friendly and helpful, The process was easier than expected and very much appreciated. Her location was easy to find and very convenient. THANK YOU! Our U-Haul experience was very positive and I would certainly recommend U-Haul for any moving needs.

KATHRYNA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTEDWARD T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay H. 
Clasificación:
3.0

I would have given the location 5 stars except for your employee Lashawn Pearson. Upon entering the store he was watching something on his phone sitting at the desk. It rooms several minutes before he looked up to acknowledge me and when he did the other employee came through the door and he told her to help me. I do have to say that she was wonderful. He was lazy. When we returned the dolly he was in the same spot doing the same thing and the interaction was almost identical. He told the other employee to help us.

Karen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA RENEE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyrone L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

Picked up 9.30 am sat service was great the girl that waited on me was courteous polite dragged over trailer hooked it up to my truck owni g a car hauker trailer I could of done it for her but she handled it.. On return theur was 2 young guys working looked like they could care less they were involved in trying to straighten out a customer issue I stood there for 10 minutes how about sir will be right with you finally when they were done for a minute I said I had a return the one young guy followed me out said ok un hook it wheel over there seriously am I geting pd to do your job not a problem I did it..Nice location friendly woman but those young guys need to be educated in Customer Service..

Steven N. 
Clasificación:
1.0

Make a reservation on the arrival they didn't have the truck I reserved and it took forever to do an easy transaction.

JUANCARLOS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbie H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
5.0

LaSheun was outstanding!

Lance W. 
Clasificación:
5.0

I can't think of anything.

COUNSTELL D. 
Clasificación:
1.0

Although there was a sign on the door stating that masks must be worn inside the location, two of the three employees were not wearing masks inside.

Todd B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIEMARCUS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
5.0

Please explain *In Person* that if you drop off a vehicle after hours, you need to report mileage and the like over the app. My brother ran into problems because of that.

Wilson B. 
Clasificación:
5.0

Your employees at this location were freakin amazing. Actually made renting a truck enjoyable!!

Eric H. 
Clasificación:
5.0

Great location and service

SCOTTDWAYNE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

N/C

Elizabeth I. 
Clasificación:
5.0

Great staff and customer service

AMANDALEE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith D. 
Clasificación:
5.0

Maybe the employees not continue personal conversations when customers are standing in the store.

Catherine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

parungao M. 
Clasificación:
5.0

Everything here was clean and professional. People were great.

Robert F. 
Clasificación:
5.0

Nothing. Everything was nice and friendly.

Patrice B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keandre S. 
Clasificación:
2.0

Slow. Must've had two new hires on at same time. Had to redo contract when they realized I wasn't returning to same location. And then change trailers! Ridiculous. No helpful knowledge of Uboxes. Small selection of locks, boxes, etc.

Robyn H. 
Clasificación:
4.0

Just that steering wheel was sticky and low tire pressure indicator was on. Concierge said it was Ok, but one tire was low and another very inflated.

Angel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

The experience was good but my annoyance is with uhaul customer service number - 1800-GO-UHAUL - takes forever to answer the phone

Christopher D. 
Clasificación:
3.0

El cliente no dejó un comentario.

sara H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla A. 
Clasificación:
5.0

The employees are top notch and I have always enjoyed using this particular location.

CATHY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEALBERTO G. 
Clasificación:
4.0

Everything was fine but the equipment i had reserved was not available at pick up. I was offered the next larger truck at no additional cost.

Thomas J. 
Clasificación:
5.0

Nothing. We were at this location early with a number other people waiting. The two staff members were very good, good customer service and moved us along quickly. Would definitely rent from them again

DALE B. 
Clasificación:
5.0

The tires on the truck were very low, they gave us a different truck with no issues and were happy with the new on.

Maddalena B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe E. 
Clasificación:
5.0

Outstanding customer service!

vanita T. 
Clasificación:
5.0

Amazing customer service! Thank you.

Jodie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine S. 
Clasificación:
3.0

Very helpful. The trailer was surprisingly clean. The lot is small with a lot of vehicles/trailers so tight to drive through.

Brian G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosanne T. 
Clasificación:
4.0

Hire an extra staff member to help answer the phone. The staff there were very busy with customers and as a result, phone calls to ask simple questions would result in very long hold times or getting kicked to the national help line.

John N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rodney J. 
Clasificación:
5.0

Excellent service

Harold F.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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