The check in and return process via phone is too slow! Takes so long for info to process from one page to the other. Took at least 20min to get the truck, then again that long to return. Also the lock box to receive the key is really hard to open.
Gloria N.Customer Reviews for U-Haul at Del Monte Ave
Testimonials From Recent Customers
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Everything was great. Maybe explain to people not used to driving big trucks that it is normal for the engine to rev very high when going downhill. It is very alarming the first this happened.
greg M.Inquiring with the customer a preference on tow. It was my impression that only a 2 wheel tow was available. Also, having more of each size of truck can be sufficient. I inquired for a bigger truck but was told the last 20' just got taken. I ended up throwing some of my valuable items and giving some away. Its harder for me now, I have to buy new items. Otherwise good service and speedy customer support.
Vanessa B.I guess your trucks are well maintained but they are terrible to drive. This is the 4th time I've rented--got the 26' on two occasions. Mushy suspension. Mushy brakes. Crazy loose steering. Unbelievable rattles and creaks in the cab. Probably nothing you can do about that.
Peter O.Great employees to work with.
Edward J.Terrific customer service beginning to end.. beautiful facility, professional friendly and helpful staff and a rental at an unbelievably reasonable price made this a 5star experience! Many thanks !
Paul D.It is the n a convenient location, reasonable price and easy to pick up and drop off. Very satisfied.
Lika S.Inform me of the $20 next business day self check in option.
Kevin L.Need to wash exterior
Edwin A.Loved the ease of picking up the truck and returning it. We didn't have a reservation. And we're just a walk in customer, but checking in and returning was so simply made the renting so simple and we will definately rent again from U-Haul Monterey Ca. Delmonte Ave.
SANDRA S.Gas in van a little lower than indicated at start. However, I could have said something and did not. Staff was so courteous I'm sure they would have corrected. Excellent experience
William G.Very efficient and organized. Russell was very helpful
Tex O.friendly staff..great truck all good
DANIEL S.Th e U-Haul app is a time saver and is very easy to use.
Leo M.When I came to pick up the truck the guys were super helpful they even helped me pull it the truck some customer parked behind and I couldn't pull out on my own. Quick and easy check-in and check-out process.
Kelsey W.After hour online checkout was not very user friendly. Needs work.
Michael N.The van was not clean, the check engine light came on, the tire pressure light was on and the change oil light was on. That is the first time that has happened, I rent from this location often as a chef. I use your vans for catering.
Elaine D.I don't know the name of the guy who helped me, but he was extremely kind and helpful. The trailer was way easier to haul than I expected.
Laura M.I ordered the trailer from a location 10 minutes from my home. Pick up was switched by the company to a location 40 minutes away. When I asked if I could return the uhaul to the original location, I was told no. Trailer was dingy and tires were missing caps. Never will use Uhaul again due to their inflexibility.
Sylvia B.Great customer service. Friendly, professional and quick.
john A.Well, first truck they tried to give us had no gas and the mileage was about 100 miles more than what was listed. Replacement truck was fine. Still a bit confused by the three separate receipts I was sent once truck was returned. Initial quote was for $195 but entire rental ended up costing $450. We bought 2 boxes and opted to have Uhaul refill gas at end of trip. Gas was listed at $97. Fine. couldn't find line item for boxes, but still not clear where extra $150 came from.
Nicole U.There was an issue with our first reservation, so they were very kind and cancelled it and booked us a new reservation so we would be able to do the mobile drop off at 7am and not be charged a $20 early drop off fee since they did not open until 9 am, but our rental was due at 7 am. We arrived roughly before 6:45 am to drop off the rental and the mobile drop off was not working and the help line had over an hour wait. We left at 7:15 am after not being able to do the mobile drop off due to the reservation never being on our online account. We were charged the $20 fee for them to process the return of the vehicle “after hoursâ€. The whole point of them rebooking our reservation was solely to do a mobile drop off and not be charged the $20 fee but they clearly did not do that right because the booking was nowhere in our account, we were unable to do the mobile drop off and we're still charged the fee. We've never had this issue with other locations and this location will be a last resort option for us now at least for mobile bookings.
Lucas G.nice folks
Francis R.Pickup dude was a grade A asshole!
nick D.The quantity of the pads was enough for my furniture but, it said on the box that was provided 24 pads and I just received 12 pads.
Jacqueline P.Very courteous, quick check in, quick check out. Can't do better than that!
Paul C.Trailer had a light burned out and the brake fluid was low.
Robert T.My uhaul experience this time around was a joke. I was scheduled to pick up at 7am at on off site location 4 hours later on the phone I am redirected to the site at Del monte. I go to Del monte to pick up my rental equipment and tell the clerk I payed online, to which he disagrees so I pay again. I am now 4 hours behind and $500 plus in the hole for 1 uhaul (seeing that I was charged twice). Fast forward to drop off time. Again at an off site location where no one is present the gate is locked and there is no drop box for the key. Another 30 mins to an hour on the phone and a new drop off location. Now I am over my miles limit and being charged even more for the one uhaul I rented.. Smh definitely not going to be using uhaul any longer
molly S.Easy and good service
ARON S.Very fast to return the trailer which was great as I was rushing to another appointment.
TIMOTHY D.Great service and fair prices made this a very good experience.
ARON S.This location has it together! The process for picking up and dropping off was super quick. The lot was clean, clean organized and the associates were very helpful and friendly.
Joe A.I feel lucky to be alive after this! The two employees seemed unhappy to be there and gave me literally zero idea of the responsibilities/challenges associated with driving a U-Haul truck. They could have AT LEAST told me that there's a list of common driving difficulties/precautions written in small-text above the driver's seat! Or that the truck they gave me was particularly worn and had a loose steering wheel that defaults at 45 degrees! Having to learn the challenges of driving a truck on the fly, WHILE adjusting to the steering wheel on 9 hour drive has been one of my most stressful experiences in recent memory. I acknowledge my inexperience as an issue here, but what's inexcusable is that when we called them to say that it was almost impossible to close the back of the U-haul, they quite literally said "yeah the contract says you rented it as is, please don't call again bye." They did literally nothing to help me troubleshoot it, compromising the safety of all my stored belongings overnight and leaving me to wonder if I'd have to try driving it with a jerry-rigged solution. Turns out the loading-ramp was so worn down that it was getting in the way of the closing-mechanism. We had to really FORCE the ramp in to close the truck, a solution we found out no thanks to Uhaul. I can let most things slide... I understand that working a retail-esque job sucks... but driving is a matter of life and death for me AND those I drove alongside. An eye-rolling attitude is not acceptable in this practice
Jonathan B.Rental process was so easy with advanced check in, courteous and efficient customer service, uhaul clean and excellent condition.
Ronald G.In my opinion, if the side mirrors could be adjustable, will make the drive a little bit more pleasant.
Lika S.Keep up the good work. Pick up was quick and easy as was returning the vehicle.
Richard N.Hard workers. Always receptive to my requests. Easy turn in.
Fernando R.I rented a GMC van for part of the day. It was a new van with only 4,000 miles on it, but I didn't like the van so much. The mirrors were not very good, the back up camera was not very good. Overall, I had a great experience, I just wasn't thrilled with that GMC van.
Patrick B.The van rented needed an oil change. I was not able to get the blankets and dolly that I ordered because there was a line of 8 people with 1 sales clerk and I did not have time to wait. The van itself was clean inside and drove fine. The location is nice and clean.
Kimberly H.Employee were quick and half full, even when the trailer I rented did not match my contract
Galen A.Nice friendly informative great
Cynthia F.Recommendation for highway conditions. Most direct Route used was 680 through San Jose and Pleasanton. Very rough highway surface. 15' truck better ride than the 26'. Horrible suspension to deal with highway expansion joints. Otherwise, truck performance was good.
Raymond V.Fast and professional
Thomas J.You have a great crew at the Monterey Del Monte location! Very helpful and informative. Give them a raise! Equipment was in great condition and easy to operate. I had a bit of trouble with the Wi-Fi for returning the vehicle online. Could definitely have been my settings so I called the 800 number and returned it with telephone staff. Eric was fantastic and I was able to complete my return with his help. Overall a great experience!!
Tamara T.people helpful and busy but clearly understaffed
GARY F.I had the worst experience with UHaul. They made my order wrong, were days late, never responded to my concerns, and would hang up on me on almost every call.
Kodi C. | Overall ExperienceThe staff recommended someone who could move my uboxes to my place for unloading. It saved me a lot of time and money to not have to unload at Uhaul.
Diane S. | Overall ExperiencePoor promises made and then unfulfilled until pressured. Finally received my UBox today 8/24 from 7/28. Repeatedly charged for service not received. The managers finally got billing and box to me.
clintin c. | Overall ExperienceThe manager never spoke with me, but indicated to transport scheduling that he had contacted me. It was the worst moving experience. Horrible customer service.
Debbie B. | Overall ExperienceGreat service!
Kelsey D. | Overall ExperienceIt was an excellent experience.
Ala S. | Overall ExperienceFantastic Location. After many messy and unresolved issues from the originating location, the store manager Alfredo went out of the norms of typical customer service to ensure everything was fixed.
JOSHUA M. | Overall ExperienceI had a terrible experience with the company uhaul about a ubox but this facility and general manager Alfredo made me so much happier! He called me and couldnt apologize enough for my other experience
Jennifer H. | Overall Experience