Customer Reviews for U-Haul at Del Monte Ave

2,968 comentarios

2330 Del Monte Av   Monterey, CA 93940

(831) 655-0629

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(831) 655-0629

2330 Del Monte Av
Monterey, CA 93940

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Francis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucinda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bo F. 
Clasificación:
5.0

The vehicle exterior needed to be washed, and although I noted it, I was fine to accept it as is. The interior was very clean.

David B. 
Clasificación:
1.0

My Ubox was delivered LATE by 6 days. When it did not show up on the date guaranteed I called the Spring TX location to seek the status. After many call transfers and holds I was finally connected to them but nobody knew where my Ubox was at and could not tell me the status. This "circus" lasted 6 days! There is a disconnect between UHaul and the shipping contractors when tracking a Ubox that needs to be fixed! Because the Ubox was late, you, UHaul now has to reimburse late fees of $300.00. Customer service is lacking and your process does not lend to a professional business practice that one would expect from a nationally recognized business. Feel free to contact me at any time to discuss. Francisco Lopez - franc.lopez1954@gmail.com / (850)982-2529.

Francisco L. 
Clasificación:
5.0

First time at this location and the person who helped me was great!

Beth R. 
Clasificación:
5.0

The staff who received my van was pretty nice! He's on the duty on June 28th. I really appreciate it!

Congxing Y. 
Clasificación:
4.0

they were great. Employees took care of everything.

Paul G. 
Clasificación:
5.0

I forgot to remove the bike hitch before to go pick up the trailer, supposedly they dint have no tool to loose a F** nut.... the way to speak to me it was rude, but thanks to another worker, I don't k know his name but it was a dark skin brother like me... that guy give me the solution, he need a rai$e!!!

OMAR R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony T. 
Clasificación:
3.0

El cliente no dejó un comentario.

SUSAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl H. 
Clasificación:
5.0

Thank you for a great service!

Ryan M. 
Clasificación:
4.0

I'm not sure how much gas I need to fill and I don't know if the fee will be adjusted when I fill more gas than the amount I pick up.

Congxing Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin G. 
Clasificación:
5.0

Lower cost per mile.

Thomas G. 
Clasificación:
5.0

Excellent service. Everyone was super friendly and helpful. We've moved across states three times now and I wouldn't do it any other way. The uhaul pods are super convenient and get your stuff to you without the anxiety of driving a big truck across country.

Rose M. 
Clasificación:
5.0

To call ahead of time to reserve the equipment.

ANDREW A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOV S. 
Clasificación:
5.0

nothing!

Chrsitine C. 
Clasificación:
5.0

¡Gracias!

Cassandra L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brodie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gage H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin O. 
Clasificación:
2.0

Nightmare!!! There is such a disconnect within UHaul that I spent hours on the phone trying to remedy issues and beg for help. I will give this location some credit for trying to make it right for me based on the circumstances they were given so cannot say exactly who is at fault. These guys did get some issue taken care of for me after I had to beg and explain my situation but they really need to be friendlier; I really felt I was a burden on them and Uhaul and all I wanted was normal service but instead got horrible service with the majority of the company. Still have not heard back from anyone in the company after many requests to speak to management. I will sadly NEVER use Uhaul after tihis experience. This was by far the worst move ever and I have moved a lot!

heather N. 
Clasificación:
5.0

Everything arrived undamaged. However -- the box clearly had been subject to some rough handling, since there were two places (one on the side, one on the back) where the plywood had been hit hard enough to create a hole. Because none of my things happened to be against those parts of the plywood, there was no damage, but there could have been if I had packed with a different arrangement.

Martha B. 
Clasificación:
5.0

Only one person available to help at the time so wait time was longer than usual.

Ryan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hans R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leisa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Simon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Masoud S. 
Clasificación:
5.0

Your employee, Jonathan was really great!

Nicole M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marianne P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall W. 
Clasificación:
5.0

trailer light was placed on using duct tape. It obviously didn't work, and we had to fix the light ourselves.

Neil B. 
Clasificación:
5.0

The only issue I had was the mileage was 2 miles different in your favor, thx Kimber

Kimber J. 
Clasificación:
4.0

Easy check-out and check-in process, much improved from prior rentals!

Norman G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Desa S. 
Clasificación:
5.0

Top Notch, will recommend and use again!!

Steven K. 
Clasificación:
5.0

Not much. I pulled up and someone immediately came out and took the trailer off for me.

Richard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan M. 
Clasificación:
5.0

Thank you for providing such a great service and at an affordable rate.

Mishkat A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
4.0

Prompt return of vehicle. Personnel were polite. Gracias

Mike V. 
Clasificación:
5.0

Previously reserved from U haul Los Angeles area. Informed 1 day prior to pick up that unable to accommodate reservation, need to look else where. Why make a reservation if item cannot actually be reserved. Disappointed with situation, happy w/ service from Monterey uhaul

Howell A. 
Clasificación:
4.0

El cliente no dejó un comentario.

PeterS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellis C. 
Clasificación:
1.0

Change oil x u trucks..check if there is not flat the tires..and look x honest employess no a lie customer service..that avoid life people be on risk of accidents o die..

MARIA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bret R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE K. 
Clasificación:
5.0

I had barely stopped when a representative came out to check me in and unhook the trailer.

Tex O. 
Clasificación:
5.0

Location is actually very inconvenient (22 miles away from my home) for pickup and returning trailers. I would prefer being able to obtain vehicle haulers from location in Salinas (only 9 miles away) from which I used to be able to rent.

STEVEN G. 
Clasificación:
1.0

It won't let me finish checking out no no Wi-Fi service how to go to blocks just to do this then they charged me for 14 gallons of gas when I put gas in there at a quarter tank

Juan B. 
Clasificación:
3.0

I went here prior to my trip to make sure I purchased the correct tow ball for my hitch to rent a trailer. The sales guy told me I had to have a 1 7/8 tow ball but when I got to my pickup spot they said it is standard for all uhaul trailers to require a 2 inch tow ball. Had to buy another towball . The rep here who recieved my trailer when I dropped off the trailer was great . I was in and out in 2 minutes .

Steven F. 
Clasificación:
4.0

Wash the vehicles and put some gas in them. Erica did a great job: efficient, friendly, great smile. Everyone else, not so much.

Richard J. 
Clasificación:
3.0

The check in and return process via phone is too slow! Takes so long for info to process from one page to the other. Took at least 20min to get the truck, then again that long to return. Also the lock box to receive the key is really hard to open.

Gloria N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sneha K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill M. 
Clasificación:
5.0

Everything was great. Maybe explain to people not used to driving big trucks that it is normal for the engine to rev very high when going downhill. It is very alarming the first this happened.

greg M. 
Clasificación:
4.0

Inquiring with the customer a preference on tow. It was my impression that only a 2 wheel tow was available. Also, having more of each size of truck can be sufficient. I inquired for a bigger truck but was told the last 20' just got taken. I ended up throwing some of my valuable items and giving some away. Its harder for me now, I have to buy new items. Otherwise good service and speedy customer support.

Vanessa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
3.0

I guess your trucks are well maintained but they are terrible to drive. This is the 4th time I've rented--got the 26' on two occasions. Mushy suspension. Mushy brakes. Crazy loose steering. Unbelievable rattles and creaks in the cab. Probably nothing you can do about that.

Peter O. 
Clasificación:
5.0

Great employees to work with.

Edward J. 
Clasificación:
5.0

Terrific customer service beginning to end.. beautiful facility, professional friendly and helpful staff and a rental at an unbelievably reasonable price made this a 5star experience! Many thanks !

Paul D. 
Clasificación:
5.0

It is the n a convenient location, reasonable price and easy to pick up and drop off. Very satisfied.

Lika S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier H. 
Clasificación:
2.0

Inform me of the $20 next business day self check in option.

Kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS S. 
Clasificación:
4.0

Need to wash exterior

Edwin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen B. 
Clasificación:
5.0

Loved the ease of picking up the truck and returning it. We didn't have a reservation. And we're just a walk in customer, but checking in and returning was so simply made the renting so simple and we will definately rent again from U-Haul Monterey Ca. Delmonte Ave.

SANDRA S. 
Clasificación:
5.0

Gas in van a little lower than indicated at start. However, I could have said something and did not. Staff was so courteous I'm sure they would have corrected. Excellent experience

William G. 
Clasificación:
5.0

Very efficient and organized. Russell was very helpful

Tex O. 
Clasificación:
5.0

friendly staff..great truck all good

DANIEL S. 
Clasificación:
5.0

Th e U-Haul app is a time saver and is very easy to use.

Leo M. 
Clasificación:
3.0

When I came to pick up the truck the guys were super helpful they even helped me pull it the truck some customer parked behind and I couldn't pull out on my own. Quick and easy check-in and check-out process.

Kelsey W. 
Clasificación:
3.0

After hour online checkout was not very user friendly. Needs work.

Michael N. 
Clasificación:
4.0

The van was not clean, the check engine light came on, the tire pressure light was on and the change oil light was on. That is the first time that has happened, I rent from this location often as a chef. I use your vans for catering.

Elaine D. 
Clasificación:
4.0

El cliente no dejó un comentario.

nicole R. 
Clasificación:
5.0

I don't know the name of the guy who helped me, but he was extremely kind and helpful. The trailer was way easier to haul than I expected.

Laura M. 
Clasificación:
2.0

I ordered the trailer from a location 10 minutes from my home. Pick up was switched by the company to a location 40 minutes away. When I asked if I could return the uhaul to the original location, I was told no. Trailer was dingy and tires were missing caps. Never will use Uhaul again due to their inflexibility.

Sylvia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfonso M. 
Clasificación:
5.0

Great customer service. Friendly, professional and quick.

john A. 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia A. 
Clasificación:
3.0

Well, first truck they tried to give us had no gas and the mileage was about 100 miles more than what was listed. Replacement truck was fine. Still a bit confused by the three separate receipts I was sent once truck was returned. Initial quote was for $195 but entire rental ended up costing $450. We bought 2 boxes and opted to have Uhaul refill gas at end of trip. Gas was listed at $97. Fine. couldn't find line item for boxes, but still not clear where extra $150 came from.

Nicole U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
3.0

There was an issue with our first reservation, so they were very kind and cancelled it and booked us a new reservation so we would be able to do the mobile drop off at 7am and not be charged a $20 early drop off fee since they did not open until 9 am, but our rental was due at 7 am. We arrived roughly before 6:45 am to drop off the rental and the mobile drop off was not working and the help line had over an hour wait. We left at 7:15 am after not being able to do the mobile drop off due to the reservation never being on our online account. We were charged the $20 fee for them to process the return of the vehicle “after hours”. The whole point of them rebooking our reservation was solely to do a mobile drop off and not be charged the $20 fee but they clearly did not do that right because the booking was nowhere in our account, we were unable to do the mobile drop off and we're still charged the fee. We've never had this issue with other locations and this location will be a last resort option for us now at least for mobile bookings.

Lucas G. 
Clasificación:
5.0

nice folks

Francis R. 
Clasificación:
1.0

I had the worst experience with UHaul. They made my order wrong, were days late, never responded to my concerns, and would hang up on me on almost every call.

Kodi C.  |  Overall Experience 
Clasificación:
5.0

The staff recommended someone who could move my uboxes to my place for unloading. It saved me a lot of time and money to not have to unload at Uhaul.

Diane S.  |  Overall Experience 
Clasificación:
1.0

Poor promises made and then unfulfilled until pressured. Finally received my UBox today 8/24 from 7/28. Repeatedly charged for service not received. The managers finally got billing and box to me.

clintin c.  |  Overall Experience 
Clasificación:
1.0

The manager never spoke with me, but indicated to transport scheduling that he had contacted me. It was the worst moving experience. Horrible customer service.

Debbie B.  |  Overall Experience 
Clasificación:
5.0

Great service!

Kelsey D.  |  Overall Experience 
Clasificación:
5.0

It was an excellent experience.

Ala S.  |  Overall Experience 
Clasificación:
5.0

Fantastic Location. After many messy and unresolved issues from the originating location, the store manager Alfredo went out of the norms of typical customer service to ensure everything was fixed.

JOSHUA M.  |  Overall Experience 
Clasificación:
5.0

I had a terrible experience with the company uhaul about a ubox but this facility and general manager Alfredo made me so much happier! He called me and couldnt apologize enough for my other experience

Jennifer H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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