Customer Reviews for U-Haul at Del Monte Ave

2,699 comentarios

2330 Del Monte Av   Monterey, CA 93940

(831) 655-0629

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(831) 655-0629

2330 Del Monte Av
Monterey, CA 93940

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard N. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly M. 
Clasificación:
5.0

Trash from previous rental left in cab

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAM H. 
Clasificación:
4.0

El cliente no dejó un comentario.

pat P. 
Clasificación:
5.0

My original pick-up location was at a 24/7 location in Watsonville. I had the WORST experience there. The place was closed and I had to use the Uhaul phone app to pick up the truck. The app could not locate my reservation. I was on the phone with Customer Service for over an hour but had no success in getting the Uhaul app to work. Eventually I was sent to a farther location that was about 24 miles further south to pick up the truck which was the Monterey location. I will NEVER use the 24/7 Uhaul app to pick up a truck again. I will go to a Uhaul location that is open to the public.

Davie Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE P. 
Clasificación:
5.0

The heater didn't work. Please make sure air condition and heater works. But overall, I would always come back to UHaul for all my moving needs.

Larry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris F. 
Clasificación:
4.0

There was minimal staffing. It took a while to find someone to help me get the additional items for my rental, such as blankets, a furniture dolly, and appliance dolly. Once I found help, they were kind and knowledgeable.

Joshua C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

Nothing! It went well for me.

FRANKLIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

Service was excellent

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW H. 
Clasificación:
3.0

The trailer I rented did not have a license plate. We were running the risk of being pulled over for it, but what were our options? We were told it was the only one left. The trailers should be completely ready to go before they are reserved and picked up.

Andrea P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN M. 
Clasificación:
5.0

Looks like I was over charged. I have 3 charges pending. But people were great at this location

Eren N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina P. 
Clasificación:
1.0

Train personal to know how install equipment

ROBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey O. 
Clasificación:
5.0

The closest u-haul was only available (online) in Aptos, a 40 min drive. When I arrived to pick it up, it wasn't there. After several phone calls I found out that it was in Monterey, where I lived! Very disappointing.

CAROL T. 
Clasificación:
5.0

Great👍

KRISTI J. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
5.0

Keep up the good work...

CHARLIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
5.0

Very helpful.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francesca S. 
Clasificación:
5.0

Everything was great at this location! It would be nice to be able to rent trucks smaller than 26 feet when doing on-way trips.

SAMANTHA M. 
Clasificación:
5.0

The best customer service over the phone when you return the truck. great!

JULIO M. 
Clasificación:
5.0

Smooth and courteous

Georganna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVENSON B. 
Clasificación:
5.0

Big clean facility with efficient and friendly staff.

Tex O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MINWAN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

WALID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES R. 
Clasificación:
1.0

One of the ways to improve would be to have reputable moving companies on your website. The company we hired was a no-show… And of course, you already had our money. Our experience with U-Haul at the Monterey Del Monte Avenue location was horrible! The staff did not seem to know what was going on… Nobody was on the same page… Ever! After NUMEROUS phone calls to both U-Haul and moving help, I finally was able to contract a moving company here in Peoria that did pick up our you boxes and unload them. I don't recommend you guys to anybody! VERY dissatisfied to say the least.

Anne R. 
Clasificación:
5.0

I have rented may times from this location. This was the first time I got a vehicle that was not clean. I assume this was an aberration. I still like this location and service from the staff is excellent.

Richard N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
4.0

The lady who helped me was awsome

DANIEL C. 
Clasificación:
4.0

I thought it was very expensive, and did not like the hidden charges.

RONNIE T. 
Clasificación:
5.0

Quick check in and check out. Staff is super nice and helpful!

Bridgette T. 
Clasificación:
5.0

I've rented from this location several times. Thomas has helped me more than once and always stands out for the exceptional level of customer service he provides. He's always courteous, prompt and knowledgeable. So much so that I made a point to ask his name and let him know as much in person. Thomas is a credit to any organization and is most appreciated by this regular customer.

Asher T. 
Clasificación:
3.0

Military discount not offered!

MADELEINE F. 
Clasificación:
5.0

Alfredo is a super pleasure to work with!

ANTHONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

Great employees 😊

KENNETH P. 
Clasificación:
3.0

El cliente no dejó un comentario.

KACY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN C. 
Clasificación:
5.0

Nada

Marian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MACY V. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATAIO B. 
Clasificación:
5.0

Service was excellent. I had to extend my rental. The process was quickly accomplished over the phone. Return of the vehicle was equally quick and easy.

RICHARD N. 
Clasificación:
5.0

Needs maintained better bad tire bad straps

TOMMY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRENCE CHARLES S. 
Clasificación:
5.0

The truck was pretty dirty on the outside. But that doesn't matter. Inside was nice and clean and that's all I care about.

PER T. 
Clasificación:
2.0

The bathrooms had cleaning signs in front of them but no one cleaning nor looking to fix an issues so we were denied going to the bathroom. We were rudely told to go back outside to check the truck in we could not be helped inside.

LEAH H. 
Clasificación:
5.0

Not much improvement needed!

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres H. 
Clasificación:
5.0

Fabulous customer service . Our check in clerk was an excellent communicator of our rental . He went above and beyond to insure our safety and answer all our questions Very grateful

MARNISSA A. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
5.0

Inside the store is laid out well with easy access to shipping supplies. Service was pleasant and quick.

RAYMOND R. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven marc W. 
Clasificación:
4.0

The worker did not tell me to check my texts for a link to report any damages before leaving on my trip. I saw the text later in the day and the link no longer worked. The worker used their personal phone to take a picture of my drivers license as part of the checkout process. I do believe this is not legal.

DANIEL T. 
Clasificación:
3.0

More friendly staff. They have this attitude: "it's just a job" "This is the deal and I do not really care about you" I returned the truck and asked: Me: If I return the truck with less gas than when I picked it up, what do you do? Your employee: We will charge you for the difference Me And if I return the truck with more gas than when I picked it up, Do you reimburse me for the difference? Your employee: No. Me: Do you think that is fair? Because I think it is a little bit a of a rip off. Your employee: It is just a matter of perspective. Me: Ok Thanks. (I had to laugh about his answer). Hubert

HUBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

The drop off went perfectly!

Michael W. 
Clasificación:
5.0

Very clean facility and efficient drop off. Nice the location stays open til 7 pm.

Tex O. 
Clasificación:
5.0

Pickup up was a bit challenging. UHaul representative was not welcoming not very helpful. Drop off was easy and UHaul representative was excellent and very helpful! He's the only reason I would return.

BRIAN J. 
Clasificación:
5.0

The system made an error and input my location as "Oak Grove" when it was no where near Oak Grove. Something is wrong with the location system and at first the system told me there were no trucks or vans available in my area, when in fact there were plenty. I tried again and noticed my location was being automatically input as Oak Grove, and I changed it to my real location manually, and I was able to find lots of choices of trucks and vans to rent.

JAMAL E. 
Clasificación:
5.0

Wash the vehicle before renting it out

HERMAN P. 
Clasificación:
5.0

My only concern was the lack of ability to track or check were containers were during transport. Otherwise, very easy and convenient. Gracias.

Kristover F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yves C. 
Clasificación:
5.0

Gentleman who helped us was fast, honest and happy to help. Nice

JOHN K. 
Clasificación:
3.0

First, do not rent a truck to someone that has mechanical issues. The truck was jerky from the start, but after loading then filling up with gas, the battery died after I filled with gas. I didn't get too far and then it took more than 2 hours to get roadside assistance and it was not easy to get someone on the phone. After, USA towing charged the battery as soon as I took off it started to die again. They had to return, but I had to call it in and wait again. I was too afraid to turn the truck off and I wasn't going to get gas again as that's how it died in the first place. It was not a good experience and I can not recommend U-Haul to anyone. Also, the General Manager did not call me back from the Monterey store after I complained about my experience to the person who answered the phone. Customer service is not their forte.

Linda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vlad I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel L. 
Clasificación:
4.0

The van I rented had a left-rear broke light out. Not a safe condition. Also exterior needed a wash. I tried to complete the on-line equipment check-out. It would not upload. The circle circled for over 30 minutes. The store personnel said it takes that long sometimes due to bad service in the area. I called the customer service line and was put on hold due to all agents being busy. I rent a van because I have work to do. I do not have time to do the work U-Haul should be doing.

GLENN B. 
Clasificación:
5.0

Employee who helped me out was friendly and helpful. Rental experience was fast and easy. ¡Gracias!

SUTTER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
No se han enviado comentarios para esta ubicación.

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