Customer Reviews for U-Haul at Citrus Bowl

2824 comentarios

840 S Orange Blossom Trl   Orlando, FL 32805
(Two miles from downtown on the corner of Gore st and OBT)

(407) 422-7350

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(407) 422-7350

840 S Orange Blossom Trl
Orlando, FL 32805
(Two miles from downtown on the corner of Gore st and OBT)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excelente

jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASTREL A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Meghan M. 
Clasificación:
5.0

So helpful! The manger worked with me and had great customer service

RHONDA J. 
Clasificación:
5.0

Wonderful service! So professional!

jacqueline C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alton H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL C. 
Clasificación:
5.0

This place is better than the one I picked up the trailer from.

SHANE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVE P. 
Clasificación:
1.0

Customer service manager and worker that was on duty very disrespectful and rude they should not work for customer service i was very dissapointed

DANIELLE L. 
Clasificación:
5.0

Excellent service

JUAN M. 
Clasificación:
5.0

When it rained the passenger side seat belt got very wet water was running down we could not use the seat belt. But we did report it when we returned the truck

TIMOTHY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSENCIO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cesar M. 
Clasificación:
5.0

Outstanding - as usual…excellent location to rent from.

DANIEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUZ IVETTE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

AARON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON S. 
Clasificación:
4.0

This is not the location I was originally sent to by Customer Service. I had already exhausted my search for a AT at many locations on Sunday and was ready to leave to return to SC. Your CS representative called me personally and assured me that she located a AT for me and confirmed it was what I needed, but could not pickup until the next morning. I made the appointment for 9:30 am to the AK Kustomz located at 2765 Belco Dr., Orlando (res# 83059082) I had to stay an unexpected night. The next morning after a 30 minute search the location turned out to be a body shop with no Uhaul markings. A shirtless young man with his underwear exposed and sweatpants at the bottom of his cheeks greeted me in parking lot. Once in his office I detected a strong odor of marijuana combined with burning scented insence. Needless to say he did not have the AT I was contracted for nor did he even rented the type I specifically asked for. He referred me to a location about 2.5 miles from him. This trip was also unsuccessful. The vehicle I was to towed was located on Orange Blosson Trail. On the way back there to let them know I would have to make other arraignments for another date, I saw this U Haul location and stopped in. The mgr. (Gary) was very professional. This is only why I rated this place. But very displeased with the U Haul Customer Service rep that called me Sunday afternoon and caused me to loos a day's work. I wasn't able to leave Orlando until 1:30 pm, when I had a 9:30 am. I seriously like to make an complaint or speak with the Orlando District Rep.

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adeline C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dupson B D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linnoshka V. 
Clasificación:
3.0

The parking lot was so packed we had to make up a parking space in the back and then we ended up blocked in by someone else who came to turn in their truck. I think maybe designated spaces may be best.

SHANNON C. 
Clasificación:
5.0

The staff at this site were extremely helpful!

Keisha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN V. 
Clasificación:
5.0

This was my first visit. And the staff was very patient with me, and friendly. Keep this up

JANICE H. 
Clasificación:
5.0

Excellent service inside the store and outside all the people it's Excellent

JUAN M. 
Clasificación:
3.0

I started at Sergios auto body shop off church street in Orlando and they did not have the keys to the UHaul even though I had made this reservation two weeks in advance. They were completely unprepared and I had to go to a different location to pick up a UHaul and I did not even get the one I needed and they tried to up-charge me for a bigger UHaul even though I had rented a 9ft and that wasn't available and they only had 15ft. It was a horrible moving experience, and I was late to my check-in time. You guys should revoke Sergios UHaul license, as apparently this is not the first issue UHaul has had with them.

SYDNEY H. 
Clasificación:
5.0

Great service and very friendly staff, Gary provided excellent customer service.

JENCY T. 
Clasificación:
1.0

Just make sure to check this location and that everything is in order and available for customers picking up there

GARNETT A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Luccio H. 
Clasificación:
5.0

This location is clean, well-equipped and runs efficiently. The van I rented was also one of the nicest u-hauls I have ever rented. Gracias.

Lisa B. 
Clasificación:
5.0

Great manager and customer service

JAMES O. 
Clasificación:
5.0

Truck needed an oil change and steering was loose.

MICHAEL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEVENE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Abegail R. 
Clasificación:
2.0

I had to wait for them to find a truck, redo my paperwork. Lady handed me the keys and told me to look for the truck on the lot. The truck light stated oil change needed and ran rough. Airbag warning light on. In the past they used to bring the truck out and cool off before you got in. They also refuse to remove the dolly which is a huge problem for us loading our food pallets. We have to manually load because of this unacceptable problem. We are looking for a company to work with us instead of against us. We also don't think their music is appropriate.

Karlette K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRIUS S. 
Clasificación:
1.0

My original drop-off destination, per my original order was at a different location. When I showed up to drop off my truck, the place was closed. It was supposed to be open per the office hours on the door, but no one was around. Then I proceed to call to get new drop-off location which was took awhile because I was waiting on hold to speak with someone regarding my issues.

DOUGLASS H. 
Clasificación:
2.0

Extra charges that didn't make sense.

Makhara C. 
Clasificación:
3.0

Lines too long. Nice people. Parking lot too small.

John P. 
Clasificación:
5.0

The truck drove like a dream. And the professional staff was exceptional helping me with pick up, and drop off was a breeze. This location was amazing. Thank you again for all your help.

Christopher L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
4.0

The truck I rented had mechanical problems ... it kept stalling and was running rough .. kinda disappointed in this location for sending a truck out like this and when I said something when I got back back they took 8 dollars off the bill...really? It cost me 250 in lost time on my job wait for the truck to start

EDWARD B. 
Clasificación:
1.0

Was guaranteed I would have an open 6x12 trailer. I called day of to confirm placed on hold never talked to anyone. When I arrived my trailer was NOT available. I was offered something smaller and was going to be charged MORE than double than what I was originally wanting. She gave me the rate I originally was quoted after asking (woman was very pleasant to speak to). I'm only disappointed in Uhaul. This really wasn't the biggest issue but verbally I said I wanted to take it to another location to return , when I got there they only refused after seeing the agreement (that I never signed) that said I would return to the original location. The other location then lied and said they couldn't accommodate the trailer even when they were just about to take it off the hitch and I said I would even pay the extra fee.

ROBERT R. 
Clasificación:
5.0

It was excellent service thank to your team

JIMMIE W. 
Clasificación:
5.0

I have a serious issue with one of your dealers. I had a reservation (Reference number: 21039493 Aug 7th One Dollar Depot 6112 Forest City Rd Orlando, FL 32810), went to pick up the trailer and your dealer refused to rent it to me. Stating my birthdate was incorrect. I had my id, printed reservation, everything showing who i am. He was more interested in selling beer to someone who walked in, rather than speak to me. I worked for U Haul 10 yrs ago and would NEVER treat anyone like that. I rent A LOT from U Haul and never had this experience. How this person has a dealer license is beyond me. You should get some secret shoppers and check your dealers. This is completely unacceptable.

SCOTT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AXEL G. 
Clasificación:
1.0

El cliente no dejó un comentario.

DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ashely H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

Awesome customer service by the personnel at this location. Transparent with extra fee regarding gas. 10 stars.

Kerry R. 
Clasificación:
5.0

Excellent, Excellent, Excellent A+A+A+ Manager was friendly and happy to help. Mechanic went above and beyond. Thank You Very Much

Jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRIET D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MINA M. 
Clasificación:
4.0

There was no windshield washer fluid. Completely empty.

KATHRYN H. 
Clasificación:
5.0

Aside from the truck not being clean and had a horrific odor I would still recommend this location simply because the customer service was impeccable!!

Shirley S. 
Clasificación:
4.0

Please update the phone number on their website!!!!!!!!!!!!!!!!!

CLEVON C. 
Clasificación:
5.0

The problem is , the right and mirrors can not be adjusted neither by hands nor by buttons. The mirrors are fixed, and they cannot be moved at all which makes it difficult to see the road and the cars that are on the road. It's very easy to get into an accident if these problems are not fixed.

JEAN- ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELIPE R. 
Clasificación:
2.0

Not enough representatives to help consumers

ANDREA O. 
Clasificación:
2.0

El cliente no dejó un comentario.

DURONAL M. 
Clasificación:
5.0

Very quick service.

Wilfrid F. 
Clasificación:
5.0

Friendly, fast, and efficient…all with a smile!

DONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal H. 
Clasificación:
4.0

they didn't have dolly I needed at the location so they sent me to another location that charged me a second deposit of $60.00 for a dolly

TERESA S. 
Clasificación:
4.0

Only one person was managing the desk, a second staff member would help process rentals more quickly.

LYNDON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliane R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT S. 
Clasificación:
1.0

I was charged extra for fuel, even though I returned the truck with the same amount I received it with. I want the fuel charge returned. I paid to put fuel in the truck.

WISE M. 
Clasificación:
5.0

The worst part about the location is stuff they can't help . It's a tiny lot and very chaotic area. Otherwise the staff was lovely. I wish I got his name, but specifically a black gentleman who worked there helped me out big time. He was super friendly and very accomodating even with a million people there. He helped me lift a dolley I brought myself. He deserves a promotion! Above and beyond!

HILARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARA S. 
Clasificación:
5.0

Gary is the best. He always goes outta his way to communicate and provide the best service possible.

Stephan S. 
Clasificación:
2.0

Don't give me a truck with a cracked speedometer and missing rear view mirror. The truck was hard to start up. Seemed like a very old truck that should not be in commission anymore. Will not be returning to this U-Haul location.

ETHAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUDWIG R. 
Clasificación:
5.0

This location was very busy and the lot was almost too full to add one more returned truck. But drop off was quick and easy beyond that.

PAUL J. 
Clasificación:
5.0

The manager was great

thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN FRANCOIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quang P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
3.0

El cliente no dejó un comentario.

GARY L. 
Clasificación:
5.0

Gary was great!

LASHAUNDRA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
2.0

My p/u experience was excellent, but the drop off was deplorable!!!

Robin C. 
Clasificación:
5.0

N/C

Mateus S. 
Clasificación:
5.0

Guy that has been there for 14 years! So curious and helpful

ANNE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR Y. 
Clasificación:
5.0

You did great 👍, five stars for you,thanks,⭐️⭐️⭐️⭐️⭐️

FLAVIO N. 
Clasificación:
5.0

The guys at this location are awesome. All around. Thanks!

Terelle R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERICA D. 
Clasificación:
3.0

My encounter was a total disaster. I arrived from the airport and tried logging into my account, but there was nothing about the rental. We tried phoning haul and finally went on the website for pickup. thing. After at least five phonically, we found that if you do't arrive within 1/2 hour of your deleted time, the reservation is canceller. NO MENTION OF THIS WAS MADE ANYWHERE!! How on earth are we supposed to get to uhaul in that time from the airport, with possible plane delays, unknown travel time to the rental, etc. No way. It took us TWO HOURS before we were finally ready to leave. Never again. We were very close to getting a hotel overnight until the agency opened. Totally stupid process.

Ronald S. 
No se han enviado comentarios para esta ubicación.

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