Customer Reviews for U-Haul of Downtown Orlando

3,591 reviews

840 S Orange Blossom Trl   Orlando, FL 32805
(Two miles from downtown on the corner of Gore st and OBT, 1/4 Mile South of the 408 next to McDonald's)

(407) 422-7350

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(407) 422-7350

840 S Orange Blossom Trl
Orlando, FL 32805
(Two miles from downtown on the corner of Gore st and OBT, 1/4 Mile South of the 408 next to McDonald's)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Johnny Ruth Soliman 
Rating:
5.0

Customer did not leave a comment.

David Zendrian 
Rating:
5.0

Customer did not leave a comment.

ROODY DORLUS 
Rating:
5.0

Good guys works there. Thank you.

Sergy Komorotskiy 
Rating:
5.0

Customer did not leave a comment.

Greg Merrick 
Rating:
5.0

Perfect! Great personnel at the location. Trailer worked out great.

John Giles 
Rating:
5.0

Customer service was awesome! Mr Smith was very professional and consistent! Wonderful experience!

Contrece Johnson 
Rating:
5.0

They were professional, courteous and did a good job! We were told it could be dropped at any location in the city, but I received an email later in the day telling me where to drop it off. It was cleared up when I called and spoke with them. My nephew dropped off the van, but because no one was there and he didn’t have the contract with him, he took the key home with him. When i was notified I didn’t return the key, I got in touch with him to see what happened. The key was returned as I learned the key and truck match each other. The key was dropped off in the morning today. Better communication about returning car when one person paying and the driver are two different people.

joyce johnson 
Rating:
5.0

Got me hooked up on the pick up and unhooked on the return quickly! Great service!! 👍

brent abel 
Rating:
5.0

This location by far is the most excellent example of providing the best customer service experience. Everyone and I do mean everyone from the service representatives to the general manager are courteous, helpful, organized and responsible employees. I am and continue to be impressed with every single experience I have encountered this facility.

MYEISA CAMPBELL 
Rating:
5.0

Gary and his staff are the best!

CHARLENE ARROYO 
Rating:
4.0

One big issue. The original pickup location did not have the truck. Had to walk to another U-Haul location where my account had to transferred.

Charles Page 
Rating:
5.0

Overall, experience was great Friendly, and very helpful. Answered any and all concerns my wife and I had.

Delemus L McCloud Jr 
Rating:
5.0

Quentin and other staff were courteous and professional

SANDRA CROSS 
Rating:
5.0

Customer did not leave a comment.

martha newman 
Rating:
5.0

Customer did not leave a comment.

Felicia Gaines 
Rating:
2.0

I made a reservation for a furniture dolly, an appliance dolly, and blankets. When I got there, I was told they didn’t have any of the dolly’s just the blankets. They were able to find an appliance dolly that had barely working wheels and I had to take it. Needless to say it made my job a lot more difficult when moving. The gas gauge was supposed to be at 1/2 tank but when I got in it it was below the line. I asked the guy said it was fine but they did not record it and I had to bring it back with more gas than when I got it. Unprofessional employees with pants pulled down showing their behind. That’s not a good look for a business. The truck was clean and worked fine except for the driver side mirror that could not be adjusted.

Cesar Villanueva Mejia 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
4.0

I like it just the way it is now keep the great customer service going Gary and staff. See you guys soon.

RICKY HAWKS 
Rating:
4.0

Customer did not leave a comment.

DANIEL ARANDA 
Rating:
5.0

Pick up was smooth and staff very helpful. No one at the drop off location, but plenty of space to leave the trailer.

Thomas Heinzmann 
Rating:
5.0

Customer did not leave a comment.

Deionte Gaines 
Rating:
5.0

Customer did not leave a comment.

Tom Hudgeons 
Rating:
1.0

Customer did not leave a comment.

Louis Wallace 
Rating:
2.0

The vehicle I rented needed cleaning in the driving area. Also, it needed maintenance in the engine and the the loading area. The door in the back was off track and kept getting stuck and it it opened while I was driving. The engine light was on the entire time and it couldn’t go faster than 30mph without sounding like it was gong to blow up. The return process was very poor on the app as well. Very disappointing.

Ashley Bowen 
Rating:
3.0

Customer did not leave a comment.

Lawrence Mark Knolle 
Rating:
5.0

Good customer service

alex Hymer 
Rating:
5.0

Customer did not leave a comment.

Carol Masiello 
Rating:
4.0

Radio doesn't work !

TODD MEYER 
Rating:
4.0

Customer did not leave a comment.

tim rodak 
Rating:
5.0

Customer did not leave a comment.

Kenley Smith 
Rating:
5.0

Customer did not leave a comment.

STEVEN LUGO 
Rating:
5.0

Staff was very knowledgeable, kind and respectful.

Valerie Bosley 
Rating:
5.0

Customer did not leave a comment.

Terry Maciulewicz 
Rating:
1.0

I've booked rental dollies for moving on Dec 10 for my move on Jan 20. When I arrived to the location at 840 S Orange Blossom Trl, there were ZERO dollies available for me. What you can improve? Simple as that - HAVE THE EQUIPMENT ON SITE when customers need them.

Evgeniya Grishutina 
Rating:
5.0

Customer did not leave a comment.

Michael Alexander 
Rating:
5.0

Customer did not leave a comment.

austin calloway 
Rating:
5.0

I came in last minute,desperately looking for any rental available possible.The General Manager was so nice and helpful in all ways,just want him to know he actually made my move stress free.Thank you once again for your great customer service🫡

Annette Vargas 
Rating:
5.0

Customer did not leave a comment.

Bena Thompson 
Rating:
3.0

Customer did not leave a comment.

Cory Chambers 
Rating:
5.0

Customer did not leave a comment.

Sylvia Rivera 
Rating:
5.0

Mr Gary is a great manager he really helps customers when there in need great staff

celeste johnson 
Rating:
5.0

Vehicle had problems with severe shaking on the highway, in addition, the driver side windshield washer was not working; this was a big inconvenience on the salty winter roads.

Jason Sukey 
Rating:
4.0

Thank you Gary Smith for making the whole process simple.

Ashraf Khaled 
Rating:
3.0

Very misleading. I was notified I could use debit card and when i showed up he said credit card only. If I want prepared for this it would’ve severely delayed my move .

Taylor Carter 
Rating:
2.0

My truck was ready but they had no moving equipment ready as I requested my reservation 2 weeks prior to picking up my truck

Indiana Bolanos 
Rating:
5.0

Customer did not leave a comment.

celeste johnson 
Rating:
5.0

Everything is good 👍

Timothy Howard 
Rating:
5.0

Good

levenor alindor 
Rating:
5.0

Customer did not leave a comment.

TODD MEYER 
Rating:
5.0

Customer did not leave a comment.

EDUARDO STERCI 
Rating:
3.0

Customer did not leave a comment.

Sandra Norton 
Rating:
5.0

Just keep it real

joel Hepburn 
Rating:
4.0

Customer did not leave a comment.

Alena Birger 
Rating:
5.0

The BEST location in Orlando. Customer service always helpful and pleasant!!

TERESA PATTERSON 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL ROBINSON 
Rating:
1.0

The person who gave me the reservation was sleeping, gave me the key I had to look for the truck myself. The truck was dirty and smelly, I had to take the advertisement cardboard out the truck. Didn't give me the right gas amount so I had to verify that I didn't get charged extra for bringing the truck with the same amount it had. If I had t video taped it I would've been charged. It was a complete mess.

Darin Caminero 
Rating:
3.0

Customer did not leave a comment.

REED BOARDMAN 
Rating:
5.0

Customer did not leave a comment.

Lynda BENJAMIN 
Rating:
5.0

Customer did not leave a comment.

Harry Smith 
Rating:
5.0

Customer did not leave a comment.

SAMUEL HUNT 
Rating:
2.0

Customer did not leave a comment.

Richard Harrylal 
Rating:
5.0

Customer did not leave a comment.

Kathie Goodwin 
Rating:
3.0

Customer did not leave a comment.

Adeline Jackson 
Rating:
5.0

Customer did not leave a comment.

frank diaz 
Rating:
2.0

Customer did not leave a comment.

Javier Rivera 
Rating:
5.0

Perfect

Guorgue Germain 
Rating:
5.0

The drivers side mirror was cracked, making it a bit difficult to see behind to change lanes, but the truck was great! Staff too,

preston dyar 
Rating:
5.0

Customer did not leave a comment.

Stefan De Jesus 
Rating:
3.0

This location had almost no where to park. I couldn’t understand why this was an option to drop off for a discount since the lot was over filled with vehicles. The lot was also dark and dirty. It smelled like homeless people are living on the lot behind vehicles.

Jared Conaway 
Rating:
1.0

Customer did not leave a comment.

Thiago Guimaraes 
Rating:
5.0

Customer did not leave a comment.

Melvia Cayson 
Rating:
5.0

Customer did not leave a comment.

Melvia Cayson 
Rating:
2.0

The trucks check engine light was on and the alignment was all off. Certainly not a safe truck to drive long distances. During the rain it was a real hazard.

Jason Porrata 
Rating:
1.0

It’s on the corner of a busy street full of crazy homeless people. We were approached by one begging for money. And the lot is crazy after hours with little to no space for returns.

adrian alayoubi 
Rating:
3.0

Customer did not leave a comment.

Desmond Howard 
Rating:
1.0

Customer did not leave a comment.

Shanora Brundidge 
Rating:
5.0

Customer did not leave a comment.

luciana villar 
Rating:
5.0

Customer did not leave a comment.

John McCormick 
Rating:
3.0

The truck was towed in by a towing service. I never saw or talked to anyone at this location.

Juan Salazar 
Rating:
4.0

Wonderful customer service, friendly and helpful

Madison Ridings 
Rating:
1.0

I think this is more towards the Uhual online experience more than the location. The number on the truck wasn’t right. The app sucked and crashed 5x and I had to redo the entire sign in 5x I was there for 45 minutes trying to find the truck which was a completely different number and the people on the phone were not helpful at all. Absolutely terrible.

Gabriella Fakhoury 
Rating:
4.0

Gary was the one that helped me. He has very good customer service skills and knows his job. Thank you for such a wonderful experience.

yvonne Montgomery 
Rating:
5.0

Customer did not leave a comment.

Joan Ayala 
Rating:
5.0

Maybe just a little more tips

Chad Howell 
Rating:
5.0

Great location, great customer service, clean vehicles, however I found an AirTag tracker in the fabric behind the drivers seat. My phone notified that it was tracking my location. I quickly deactivated it. Very scary as I was a woman traveling alone. I hope it was not put in by a U-Haul worker and just a previous renter- it was wrapped in paper towel and duct tape to dampen the beeping noise. Be careful with the equipment you use. If I didn’t have an IPhone I wouldn’t have been notified that my location was being tracked.

Vanessa Arreola 
Rating:
5.0

Customer did not leave a comment.

Orlin Lainez 
Rating:
3.0

Make sure the "gas level" is precise and accurate before one leave the station wherein there won't be any irregularities! Because when not measured it can be a problem to the Customs. My experience the gas level didn't match ! However I put in more than when I accepted the truck. Upon return is when I explained the fact about the level of the gas. Respectfully,

THEO BELL 
Rating:
5.0

Customer did not leave a comment.

kenneth henderson 
Rating:
3.0

Again drop off location was over 50 miles from where I moved too. Drove over 40min to drop off.

Veronica Simmons 
Rating:
5.0

Very easy. 👍🏻

David Martinez 
Rating:
5.0

Customer did not leave a comment.

Trudy Martin 
Rating:
5.0

Customer did not leave a comment.

Mark Carter 
Rating:
5.0

Customer did not leave a comment.

Gloria Asport 
Rating:
1.0

Please read above. Thank you, Benjamin

benjamin peterson 
Rating:
5.0

Customer did not leave a comment.

Ronald Blackshear 
Rating:
5.0

Customer did not leave a comment.

Kevin Culpepper 
Rating:
5.0

Had a problem with the first truck, called the stote and spoke the the General Manager, great guy, he had another truck waiting for me when I returned to the store. I appreciate the excellent customer service, it's very rare these days. Thank you, Doug Martin

Doug Martin 
Rating:
5.0

Customer did not leave a comment.

MICHAEL OLSTEN 
Rating:
3.0

Make sure that the equipment is clean and operational

Gerardo Bonet Bonet 
No reviews have been submitted for this location.

Additional Services at this Location

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  • History

    We have an adaptive reuse program to better the environment!

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