Comentarios del cliente para U-Haul at Citrus Bowl
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul at Citrus Bowl
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JUNIOR P. en
Everything was perfect!!
Jeremy W. en
The general manager checked me in and made the process very smooth for me to get my truck and get on the road.
Timothy S. en
Very courteous and professional team
Ian B. en
Those guys were great. So helpful and friendly. I was greeted with a smile and first class service.
Paul R. en
Returned late evening and refueled across the street at 7-11 and a lot of shady characters approaching me as I refueled
Robert R. en
Nice trailer. Friendly staff.
juan c. en
First of all I chose mobile pick up/check in. It did not work. This was second time this happened at this location. Then I get billed for cleaning when I barely used the van. I transported a musical instrument for a few hours that was it!
James M. en
It’s in a rough neighborhood, that’s really the only reason I wouldn’t recommend this location to a friend. The service person was great, but wasn’t wearing anything to indicate he worked there.
Jo Ann P. en
Nothing!
Raymond C. en
The 1st truck had a homeless man who defecated and puked in the truck! The replacement truck had no gas in it. I had to gas up as soon as I'd left the location! The only positive of this venture was the kind clerk who apologized graciously for the 'damaged' truck and the lack of gas in the 2nd truck. He showed great poise and was great customer service!
Sandra F. en
Great experience checking in. Representative was very professional, courteous and helpful. Returning the vehicle was another story. The individual in the UCF shirt lied and tried to charge me $134 when the true cost was $89 (a $45 difference). I explained the gas issue how I got the gas at a lower level and he said it was all taken care of. When I disputed his suggestion that I have the receipt emailed and that I’m “good to go,” when we went inside the helpful representative fixed the issue. This UCF shirt rep said “I don’t know how to change the gas.” So he knowingly tried to charge more. I’m highly disappointed and won’t be going back for that reason. I would recommend the location because of the helpful rep, however I would add a caveat to make sure you don’t try to get scammed at the location because a $45 difference is a scam.
nicole s. en
Charged $60 late fee even after courtesy call NEVER AGAIN
minunga b. en
This truck renting experience was excellent. I was able to reserve a truck and when I arrived the young man had it ready to go for me. My wait time was less than 5 minutes. Very professional and courteous. I would definitely recommend this UHAUL location. Thanks.
Sandra W. en
N/A
brandon l. en
Roaches bugs all in truck bed
JOMARYSA R. en
I did not reserve a uhaul, I am getting emails of something that is not mines. Fix it.
Dawn N. en
I lost my key and was given misinformation from a staff member resulting in additional expenses. Further, when I finally spoke with a manager, he promised that he would reduce my cost due to the misinformation but when I received the final bill, nothing had been adjusted.
MATT T. en
Avi, the associate who helped me was great! It was super early and there were multiple people but he got me situated quickly, efficiently and with a great attitude!
Katrice B. en
My truck was infested with roaches
Emily L. en
Improve customer service
Lori C. en
The young men at this location where very responsive and efficient. We were in and out with no problems or wait time. The process was very easy and well managed.
greg t. en
The staff at pick up and drop off were amazing! I will use them again next year.
Sharice C. en
Great job Michael and Lincoln!
Brennan R. en
The truck I picked up was unacceptable for a 1000 plus mile trip. Front end vibration at any speed above 60 mph was not going to work. However, the truck I traded for in Daytona Beach was very good.
Edmund V. en
Staff was helpful. Location of business is the only issue. Lot of strip clubs and street walkers around, but otherwise no negative remarks towards staff or service
Kimberly D. en
The staff was excellent. I felt like he went above and beyond for us. The location isn’t inviting at all but not because of the Uhaul store, is just in a rough part of town so the surrounding area isn’t inviting. Shop was clean and well maintained.
John L. en
The gentleman at the Orlando location was very kind. However- I was guaranteed a 20 foot truck at 8AM but the store did not open until 9AM, and I was told there was no truck available at 8am. It threw all my plans out of wack & I’m still very upset about it. I was told by Uhaul (on the phone) that I would get $50 for the huge inconvenience. I was very disappointed that I had to sit at this Orlando location in the parking lot from 7:55 until 9:15, with people helping me move just standing by. It was pretty unprofessional.
Richard L. en
While the location was in the low end of Orlando the service was very good and they were prompt in getting our truck rental ready to go. Fast & Friendly. Would recommend them.
olivia m. en
,
Jeffery Y. en
Not have 2 knuckle heads running the asylum. Trash and glass all over the parking lot, 2 employees that act like teenagers, and the vehicle being picked up was disgusting filthy...
Derek F. en
Corporate pre planning procedures and follow through was atrocious. I would like to be contacted about it. The two facilities were excellent
christopher n. en
The sales rep was friendly and knowledgeable. Great experience!
George C. en
1 800 U Haul helped. I could not reach the location. I was trying to reach the location for a courtesy call. I was running late. Did not want to infringe on another customer. Customer service took care of me well. Local Gore Street location Orlando. Never returned my messages. Avi handled everything at dropoff time. Great location so far. I am a regular U Haul customer. Mostly renting vans as my need arises
Paul N. en
Really good . The gentleman was realynyce and appeared to be realy professional at what he does.
richard L. en
the service was awesome from the time I went online to your web site to when I returned the vehicle, so for me I would have to say nothing.
tyson r. en
Staff was professional and very courteous. The entire process was very easy.
nicolson u. en
Everything is on point with U Haul ??????????!!
Rodrigo V. en
The return process took just two minutes. Excellent
Alexis R. en
Better customer service and better communication with customer especially when one has important questions that need answering no matter what time of day it is
Ryan S. en
I was told when I first rented the trailer that I could add a extra day for $25 and change my contract to a 1 way. However when I showed back to do just that another guy was there and he said I had to rent it for an additional four days instead of 1 to make it a 1 way. I don't appreciate being lied to and now I am $150 short of money and being on disability that's a lot of money
Fernando M. en
I used two furniture pads/blankets and when I dropped the van off, the uhaul rep told me to go back and fold them. I don’t mind but it felt awkward and completely unnecessary to make your customer go back and fold a blanket after I just spent $70 for using a van for 3 hrs.
Dejah J. en
Maybe not schedule appointments so close together at the end of the month. But I appreciate the customer service.
Max M. en
I will never recommend U-Haul to a friend, I will never use U-Haul ever again in my life. This was the worst customer service experience I have every been through and can confidently say that I hate U-Haul because of it and will share that information as much as humanly possible.
Neil C. en
When I got the truck home to start loading it, we discovered that someone had spent the night in the truck. It had old food, bread, and banana peels smashed on the floor and urine in the corner. We had to clean the truck before we could use it.
Brian J. en
This was by far the worst experience I've ever had with any company that I ever done business with. I'm pretty sure that I will never use your company again after being ran around in circles by employees over the phone, being told that yes they have it, and when I go to book it they don't. Being told that that the term " Not Recommended " means prohibited and even showing up at a location being turned away without the trailer I reserved. I began calling uhaul from the side of the road around 9am et an at 9pm et I still had not been able to get the trailer. It wasnt until Sunday morning (Easter Sunday) that I was finally able to get the trailer with the same exact vehicle I showed up with the day before. Btw I would like to thank uhaul for destroying my Easter. Instead of being with my family and enjoying the day like every one else, I had to deal with what should have been done on Saturday, had the fine employees of uhaul done their jobs and not jerked me around for the fun of it. One person would say one thing and the next would say the opposite. And to top it off the manager of the location that I picked up the trailer was such a jerk that It made me decide that for the next time I need any thing at that you carry or service that you provide, that I will take that business to Penske, Ryder or any other company than yours and I will be sure to email my receipts to you guys so that you can see the money going to your competitors instead of you. Holidays are special times when you have children. There are only so many Easter egg hunts and such that you get and you never get to rewind because you have to do something and miss the event. Thanks to uhaul I missed one of the few and getting fewer events in life that I will never get to share with my family and Daniel didnt think that was any reason to offer a discount or any type of an apology for there part in this fiasco. In short I'm not sure what companys provide everything that you do, but I will find out, because this type of treatment by a company that I am spending my money with is not only unacceptable it will not be tolerated.
Qi C. en
too far from my destination
LOU E. en
Dropped after hours
Ellie C. en
excellent customer service. No problems at all. loved the experience.
Nathan S. en
Daniel was super friendly and helpful! The trailer ramp had big holes in the metal grating that would cause wheels of the heavy equipment to get stuck. Should be repaired.
David V. en
When we arrived the parking lot was pretty chaotic with trucks everywhere (not in actual parking spots) but the guys were really quick about getting everyone on their way. Originally we booked a mobile pickup at a different location but they did not complete the reservation so we were sent to this location. For being short notice, they really did do a good job.
Sarah S. en
More staff for faster service.
virgina o. en
The guy it was very helpful...
David M. en
Great service, wonderful staff and a credit to your company
Darcy J. en
Very good customer service!
Patrick N. en
Van in serious need of air in the tires. Brought up idiot light in cab on start up. Had to take my time against the rental time to put air in the tires.