Comentarios del cliente para U-Haul at Citrus Bowl
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul at Citrus Bowl
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MATT T. en
Avi, the associate who helped me was great! It was super early and there were multiple people but he got me situated quickly, efficiently and with a great attitude!
Katrice B. en
My truck was infested with roaches
Emily L. en
Improve customer service
Lori C. en
The young men at this location where very responsive and efficient. We were in and out with no problems or wait time. The process was very easy and well managed.
greg t. en
The staff at pick up and drop off were amazing! I will use them again next year.
Sharice C. en
Great job Michael and Lincoln!
Brennan R. en
The truck I picked up was unacceptable for a 1000 plus mile trip. Front end vibration at any speed above 60 mph was not going to work. However, the truck I traded for in Daytona Beach was very good.
Edmund V. en
Staff was helpful. Location of business is the only issue. Lot of strip clubs and street walkers around, but otherwise no negative remarks towards staff or service
Kimberly D. en
The staff was excellent. I felt like he went above and beyond for us. The location isn’t inviting at all but not because of the Uhaul store, is just in a rough part of town so the surrounding area isn’t inviting. Shop was clean and well maintained.
John L. en
The gentleman at the Orlando location was very kind. However- I was guaranteed a 20 foot truck at 8AM but the store did not open until 9AM, and I was told there was no truck available at 8am. It threw all my plans out of wack & I’m still very upset about it. I was told by Uhaul (on the phone) that I would get $50 for the huge inconvenience. I was very disappointed that I had to sit at this Orlando location in the parking lot from 7:55 until 9:15, with people helping me move just standing by. It was pretty unprofessional.
Richard L. en
While the location was in the low end of Orlando the service was very good and they were prompt in getting our truck rental ready to go. Fast & Friendly. Would recommend them.
olivia m. en
,
Jeffery Y. en
Not have 2 knuckle heads running the asylum. Trash and glass all over the parking lot, 2 employees that act like teenagers, and the vehicle being picked up was disgusting filthy...
Derek F. en
Corporate pre planning procedures and follow through was atrocious. I would like to be contacted about it. The two facilities were excellent
christopher n. en
The sales rep was friendly and knowledgeable. Great experience!
George C. en
1 800 U Haul helped. I could not reach the location. I was trying to reach the location for a courtesy call. I was running late. Did not want to infringe on another customer. Customer service took care of me well. Local Gore Street location Orlando. Never returned my messages. Avi handled everything at dropoff time. Great location so far. I am a regular U Haul customer. Mostly renting vans as my need arises
Paul N. en
Really good . The gentleman was realynyce and appeared to be realy professional at what he does.
richard L. en
the service was awesome from the time I went online to your web site to when I returned the vehicle, so for me I would have to say nothing.
tyson r. en
Staff was professional and very courteous. The entire process was very easy.
nicolson u. en
Everything is on point with U Haul ??????????!!
Rodrigo V. en
The return process took just two minutes. Excellent
Alexis R. en
Better customer service and better communication with customer especially when one has important questions that need answering no matter what time of day it is
Ryan S. en
I was told when I first rented the trailer that I could add a extra day for $25 and change my contract to a 1 way. However when I showed back to do just that another guy was there and he said I had to rent it for an additional four days instead of 1 to make it a 1 way. I don't appreciate being lied to and now I am $150 short of money and being on disability that's a lot of money
Fernando M. en
I used two furniture pads/blankets and when I dropped the van off, the uhaul rep told me to go back and fold them. I don’t mind but it felt awkward and completely unnecessary to make your customer go back and fold a blanket after I just spent $70 for using a van for 3 hrs.
Dejah J. en
Maybe not schedule appointments so close together at the end of the month. But I appreciate the customer service.
Max M. en
I will never recommend U-Haul to a friend, I will never use U-Haul ever again in my life. This was the worst customer service experience I have every been through and can confidently say that I hate U-Haul because of it and will share that information as much as humanly possible.
Neil C. en
When I got the truck home to start loading it, we discovered that someone had spent the night in the truck. It had old food, bread, and banana peels smashed on the floor and urine in the corner. We had to clean the truck before we could use it.
Brian J. en
This was by far the worst experience I've ever had with any company that I ever done business with. I'm pretty sure that I will never use your company again after being ran around in circles by employees over the phone, being told that yes they have it, and when I go to book it they don't. Being told that that the term " Not Recommended " means prohibited and even showing up at a location being turned away without the trailer I reserved. I began calling uhaul from the side of the road around 9am et an at 9pm et I still had not been able to get the trailer. It wasnt until Sunday morning (Easter Sunday) that I was finally able to get the trailer with the same exact vehicle I showed up with the day before. Btw I would like to thank uhaul for destroying my Easter. Instead of being with my family and enjoying the day like every one else, I had to deal with what should have been done on Saturday, had the fine employees of uhaul done their jobs and not jerked me around for the fun of it. One person would say one thing and the next would say the opposite. And to top it off the manager of the location that I picked up the trailer was such a jerk that It made me decide that for the next time I need any thing at that you carry or service that you provide, that I will take that business to Penske, Ryder or any other company than yours and I will be sure to email my receipts to you guys so that you can see the money going to your competitors instead of you. Holidays are special times when you have children. There are only so many Easter egg hunts and such that you get and you never get to rewind because you have to do something and miss the event. Thanks to uhaul I missed one of the few and getting fewer events in life that I will never get to share with my family and Daniel didnt think that was any reason to offer a discount or any type of an apology for there part in this fiasco. In short I'm not sure what companys provide everything that you do, but I will find out, because this type of treatment by a company that I am spending my money with is not only unacceptable it will not be tolerated.
Qi C. en
too far from my destination
LOU E. en
Dropped after hours
Ellie C. en
excellent customer service. No problems at all. loved the experience.
Nathan S. en
Daniel was super friendly and helpful! The trailer ramp had big holes in the metal grating that would cause wheels of the heavy equipment to get stuck. Should be repaired.
David V. en
When we arrived the parking lot was pretty chaotic with trucks everywhere (not in actual parking spots) but the guys were really quick about getting everyone on their way. Originally we booked a mobile pickup at a different location but they did not complete the reservation so we were sent to this location. For being short notice, they really did do a good job.
Sarah S. en
More staff for faster service.
virgina o. en
The guy it was very helpful...
David M. en
Great service, wonderful staff and a credit to your company
Darcy J. en
Very good customer service!
Patrick N. en
Van in serious need of air in the tires. Brought up idiot light in cab on start up. Had to take my time against the rental time to put air in the tires.
Lamont R. en
During my commute with the vehicle trailer, I had to pull over and re-connect the trailer lights because the wires came apart. But once I connected the wires, I realized that one of the tire straps was completely off the tire! And the rear safety chain was ALSO just hanging freely. Luckily I had several years of experience towing trailers and I was able to correct most of the issues. I know the road is a bumpy ride, but I would have preferred to hook MY car up MYSELF but obviously due to liability issues, I could not. Not cool AT ALL UHAUL! I’m just praying the alignment I had done to my car and all the other maintenance coating me over 1k won’t be undone due to a couple of complacent workers. One could only imagine the damage if the other tire strap wasn’t holding on for dear life...
Heidi S. en
Great customer service!
MARK R. en
Truck was great but two major issues! First the agent swipe my card and told me it was declined should be I made arrangements to travel by letting my bank know. He swipe it a second time declined again he then typed the information in and it was declined a third time. After giving him another card we were on our way. In contacting B of A they said it went through each time. With that total amount hitting my account my debt card was frozen. This made it very difficult to travel from Georgia to NJ. Second thing was I bought a lock to secure the contents asking the agent if this would fit and he said yes. Well it didn’t fit. Along with financial issues on this trip I didn’t sleep thinking of list items due to unlocking the back. Worst trip ever!!!
john s. en
Please check wiper blades and clean windshield before vehicle leaves
Oracio V. en
They did wrong charges on the bill and I haven't been given an answer
Jose R. en
great
Arthur E. en
Dropped off key, location closed.
Robin C. en
The pick up customer service was excellent!!! The drop off customer service was awful!
Sigfredo Q. en
Employee was polite and helpful.
verna j. en
NA
Jorge J. en
Nothing. The employee at the location was extremely friendly and informative
Victor M. en
The equipment was in good working order. The employee got me in and out quickly which was appreciated. Would recommend.
ROCKY P. en
Windows should be automatic and usb connection should be available. Thanks
Carlton B. en
Excellent staff. Very helpful!