Comentarios de los clientes para U-Haul at Citrus Bowl

The building and staff where nice but the area around was sketchy with all the run down strip clubs and stuff. I did not want to stop in that area.

I used the mobile check-in and return, which was very easy and clear. In the return, the process told me to put the key in a dropbox but it wasn't visible; I was able to give the key to a staff member so everything worked out, I just mention it for adjusting the mobile prompts. The staff on check-in and check-out were great.

He was awesome

The workers customer service is great!! I love going to this location.

V/G

I have now rented from this location twice. Both times I was not given the equipment (furniture pads and dolly) that I requested when placing the online order. I realize I should have checked to make sure they are in the truck before I leave, but that is also the responsibility of the attendant providing the truck and equipment. Moving is a stressful time for the customer, and U-Haul attendants should help make sure the customer receives what they paid for.

Tell the kids to not wear crocs and if they're gonna help hook up the trailer to not put them in a dangerous situation. I was clear that I needed a rising hitch, he hooked it up in a drop and told me to go... horrible experience.

I was charged 2 days rental and I only used the truck one day.

I was originally supposed to pick up my truck at the Baldwin Park uhaul on Colonial, but I went to the store the night before I was supposed to receive the truck and the manager told me that the truck had not arrived because the previous renter was late on returning it. Thank goodness that I went because if I had not I would have gone in the morning and not have been able to pick up the truck and have the movers I hired not be able to complete their job. The manager at the Baldwin Park uhaul was not even going to call me if the truck did not arrive. I was very upset with this customer service. It should not have been my responsibility to call and arrange a different pick up location since the truck I requested never arrived. It was so stressful and I hope that you find this feedback useful and never do this to anyone else.

Truck xtra clean

Best crew ever!!!!

More gas please

Fast and friendly service that helped my move speed along.

Staff was very polite, quick and very smooth process.

Very good customer service!!!!!!

Though this location was in a pretty bad part of Orland and there was minimal space to maneuver in this parking area, I was very impressed with the staff here. I was provided high quality, courteous, and respectful service by the employee I returned my UHaul too. This location's employees were following safe COVID19 practices, unlike the employees at the initial UHaul location, as discussed above.

The guys were fast and efficient at pick and drop off. I was really pleased!

Chris was very helpful. A cool young dude. I will specifically bring my services back to this location simply because of Chris. Soon as I arrived he helped me find my truck, bring it around and answered every question I had. When I brought the truck back he was there again to make sure everything went well. U-Haul Definitely has to give credit to this kid. He leads by example. Thanks Chris

I don't think the employees there knew it but once I got the truck on the road it had some major mechanical issues shaking really bad steering wheel out of alignment front end pulling severely and the mirrors were siliconed in place

This is not a complaint about the location I picked up from, but more of a complaint about U-Haul as a company. I visited the store on 840 S Orange Blossom Trail in Orlando Florida on 9/9/2020 to inquire about some prices for a move. The employee working there (Andrew) was professional, knowledgeable, kind and extremely hard working. He was all alone and had to deal with multiple customers while I waited. He helped about 6 customers inside and also a customer was waiting outside for propane for about 30 min (about as long as i was waiting) he got to everyone still with a positive attitude and seemingly not overwhelmed. Finally when he was able to assist me I asked him if he had help or another worker and he said unfortunately not until 12 p.m. Their location opens at 7 a.m. and he was working alone until 12 p.m. in the roughest neighborhood of all the u hauls. There was a homeless woman who tried to come into their garage and steal items while I was there also and he had to stop helping me and chase her off. I told him that a company of this magnitude shouldn't have him working alone especially at this location. He seemed to brush it off like it was normal but I told him it is not. Any other billion dollar company would not have their employees working in these conditions. From my observation that day he was not only a manager but a security guard dealing with drug addicts and homeless people trying to sleep in trucks or steal things. Now today on 9/14/2020 I came in to get the truck I spoke with him about on the 9th and again he was all alone with multiple customers in the store as I arrived. Andrew was courteous and welcoming to everyone in the store. You could see how hard he was working to help everyone in a timely fashion. Like the last time I was there, I asked him if he was alone and he told me until 12...again. That's when I decided to write this review. He didn't seem too stressed out like this is a normal thing but I can assure you and whoever in corporate will read this that THIS IS NOT NORMAL. No employee of any company should be working alone for 5 hours, especially not at this location. From my 2 experiences here I can conclude that Andrew is one of the friendliest, most professional and hardest workers I've come across in a long time. Any other job would be lucky to have an employee like Andrew. I will continue to rent from this location as long as he is there but something needs to be done asap to help him out because it's clearly not fair. Andrew if you're able to read this I want you to know that I appreciate you and your hard work...but at the same time I feel sorry for you. This company is taking advantage of you and you deserve better.

Work a little harder at assisting customers and fixing their issues.

Great customer service,also very fast and friendly. This my second time renting and l was in and out. Love this location great workers

Everything was fine.

Was charged 30.00 for fuel and there was more gas in the tank when i dropped the truck off..it had a quarter tank when picked up and had above a quarter tank when dropped off.

Don't send emails GUARANTEEING a customer a certain size truck on a specific date when in reality customers aren't guaranteed anything. This was the WORST move I have EVER experienced with UHaul.

Ordered a dolly which was never placed in the uhaul...would of been nice for the move...

The customer support team was very rude, twice. I wouldnt use UHaul again.

Mileage cost was high at .99 per mile. Liked that everything needed for my move was available at this location.

No

The friendly, knowledgeable and courteous staff at U-Haul did everything perfectly. Renting the U-Haul was the only thing that worked out during my move. I will highly recommend this staff and location.

Why can l not see the contract.

The return prices is horrible and not organized at all. The location I was scheduled to return to originally was rude and refused to accept the truck stating “uhaul need to pick up what's already here”. I went to 3 locations before one was able to accept the return which caused me to be late for work and with up. Why even make a reservation if it won't be honored?

Great employees

Good service

When I arrived at your property the first thing I noticed was the front lobby smelled like weed. Also the employee that was working had four or five of his teenage friends hanging out with him in the front waiting room with the front doors locked. I had to come back and forth from the truck that they gave me to constantly question them about all the trash inside and damage that was on the truck. And that there was no x's on any of the damage marks. This employee as well as his friends started to laugh as if there was some inside joke about the truck being damaged with no marking on it. When I realized the employee was not doing his job I took it amongst myself to record the trucks damage and how bad it was before I would take claim to the truck I asked them if they were aware of the mileage and he said yes that they would take care of it and I come to find out that after I returned the truck they never took care of anything. They overcharged me double and then charged me a second time days after my rental. This was the worst U-Haul experiance I have ever had in my entire life. Also I was told I'd be compensated for them not having my pickup truck ready that I had ordered and was guaranteed over and over again on the phone. The app said that if you guys did not have my rental ready that U-Haul would give me fifty bucks. I'm just curious when do I receive my $50 because the employees had no idea what I was talking about

Good rental experience.

Staff was very helpful. I changed my order a few times before deciding whether i wanted to tow my car or not, use a van or bigger truck etc. Not once did anyone get annoyed about changing my order 3 times. I always got a friendly professional staff whom was willing to assist with my concerns. Love the service love the staff and will always recommend uhaul. I also like the one month free storage.

Thank you for the great service and timely care! We appreciated how smoothly everything went, especially on such a stressful day full of moving!

Very fast and efficient service even in covid times

Staff were excellent.

The staff was very helpful in completing my order and making sure I had everything I needed for the move.

advise of reocccuring charges and the amt

Quick and polite

Way to crowded. Only one entrance. The sales person didn't even come out to claim the vehicle.

I talk to manager about everything what happening for the day I drove to Orlando and give bad actitud. Never recommended again to nobody uhaul

The truck was filthy inside. The windshield was so dirty it was difficult to drive. It looked like someone had shaken up a bottle of soda and let it spray all over the windshield and dashboard. I cleaned it myself to make it safe to drive. They took all kinds of COVID precautions in the store and then gave me this filthy truck to drive. Not good.

Don't lie about the fuel usage, I traveled 11 miles but somehow my receipt States I used 1/4 tank of gas.

Truck had no A/C

God bless you, and may the love of God be with you. Personel was very nice and helpful.

Had a problem at the first location because reservation wasnt honoured was told to go to south obt. But Eventhough it wasnt any rentals available they worked with me

The truck had no gas, the ac was broken, the brakes were super spongy and unsafe, and the alignment was way off. Pulled to the right no matter the load.

Is the best move equipament..

Perfect experience!

Good service

It would be nice if they told you if you bring back the Truck after they close you Pay a extra $21.19 Had he told me that I would have just keep the truck the 24 hours

The young man was very nice explained everything the issue we had was regarding the van we received for some reason when trying to make a left turn the well seemed to get stuck as if the van needed power steering fluid luckily we were only driving the van a few miles so we really didn't feel like turning around and getting another one but someone needs to look at into the maintenance of that van

Great staff helpful and friendly every time.

There were a couple loose trash items in the cargo area, but not a huge deal. Most importantly, service was EXCELLENT! Wulls took great care of me after I had a bad experience at a different location just prior. I will definitely recommend this U-Haul location!!!

I made reservation through the website. When I arrived at the store, They don't have the car chosen for me. I had to go to another store 5 miles farther. It was raining, and the water dropped into the truck and wet my mattress.

The customer service agent at the office was amazing. I couldn't get into my uhaul account to get my free month storage and she handled it well. Took care of it. After a long day of moving to a different state it was so nice for us that she was such a help and exhibited so much kindness. Thank you.