Customer Reviews for U-Haul at Citrus Bowl

Clasificación:

5.0

The reps were courteous and fast!

Clasificación:

5.0

It was busy bit the young man did an excellent job balancing

Clasificación:

2.0

The staff is clueless about what going on.

Clasificación:

4.0

I was satisfied Truck I rented Was good , the fuel consumption , depends on the load and trane you drive, but it did its job , brought my belongs to its destination safe no damage, thank you , U Haul!!

Clasificación:

5.0

There were cockroaches in the vehicle. Luckily the staff handled the situation well and discounted our service. Staff was wonderful and quick, but better inspections of the vehicles may be needed (especially because cockroach infestations happen regularly in Florida).

Clasificación:

5.0

Your truck really need some maintenance. The service was awesome

Clasificación:

5.0

The staff was friendly and very accommodating. I appreciated the care we were given. Great customer service!

Clasificación:

5.0

Nothing needs to be done. All is well

Clasificación:

3.0

The inside of the truck cab was filthy, not cleaned, not sanitized per Covid-19. I spent 30$ of gas in it on return date although it wasn't on full at pickup from store (just 3/4 full). Staff/Employee named Wendell was great in helping me secure my rental for 20 hrs. But the facility needs more staff and maintenance of their rentals.

Clasificación:

5.0

Everything is top of the line. Customer service is great. Rental Agents are professional, attentive, and courteous. They just need to continue doing what they do! A special thanks to all the crew at Citrus Bowl UHaul!

Clasificación:

4.0

When I used this location the staff is always very very friendly, and the vehicles are always maintained clean and very mechanical function, this is the only U-Haul that I always use..

Clasificación:

1.0

Have someone at the desk/in the office. The app wasn't working when the first attempt was made to rerun the uhaul, and I waited for 10 mins, and no one ever came.. I then had to wait until I was off work to attempt another drop off which I was then charged for another day

Clasificación:

3.0

Andrew was very professional and knowledgeable. He was a pleasure to work with I appreciated very much. Gracias.

Clasificación:

4.0

Easier access to get inside the parking lot, it was difficult to maneuver

Clasificación:

1.0

Get Better Employees! Unprofessional Asf! I Reserved A 10 Foot Truck....Got The Keys And Truck.....Lady Comes To Me And Say “I Rented That Truck Too” ......They Gave Her The Truck,Gave A A Bigger Truck Then I Needed,Didn't Do A Walk Thru On Either Truck,Made Me Pay For Milage I Didn't Do.

Clasificación:

5.0

Great employees the young man hooking up the trailer was great

Clasificación:

5.0

Wendell and Anthony do a great job!

Clasificación:

5.0

They were very flexible with the extension of my rental. I was in and out when I arrived to pick=-up my rental.

Clasificación:

5.0

None that I could think about.

Clasificación:

2.0

I didn't drop the truck off. it was picked up from my house as soon as Uhal had time to pick it up a day later. the truck was towed. i didn't drop it off anywhere. it was too unstable for me to drive. over 3 hours for a 2 hours drive. that's just not right. and i have to put a drop off location that i didn't go to. what is wrong with you guys. i want my money back.

Clasificación:

1.0

I will never use or recommend UHAUL to anybody ever again. UHAUL canceled my reservation on the day of my move without informing me only to find out when I showed up to pick up. Did not have the equipment that I needed and had reserved a week in advance. Called the 1-800-UHAUL and they then apologized and sent me to a 2nd location. Only to arrive and have the person at the counter look at me and say “I have no idea why they sent you here? We don't have the equipment you are looking for”. Called the 1-800-UHAUL again (2nd time) and now I was sent to a third location. However the women was gracious enough to inform that it was only 5 miles away. What she didn't take into account that the 1st location was 5miles from my home, the second location was 5miles away from the first location and 3rd location was 5miles away from the 2nd location. So I had to drive a total of 30miles round trip (twice...once for the pick up and then for the return) for no other reason than people not taking pride in doing their jobs correctly!!! But for all my trouble she was nice enough to email me a $15 credit certificate to use so that it would help with rental. But of course when the person checking me out took my payment the certificate number that was emailed to me did not work. Overall UHAUL lost my business. As well as everyone that I know will here of my experience. Heck I may just stop strangers as they walk and tell how shitty my experience with UHAUL was. Thank you UHAUL for making an already stressful moving just that much more stressful. Never again...... Former customer...

Clasificación:

5.0

Ok

Clasificación:

5.0

The rep to help me was very professional expeditious and very friendly I'll use you guys again

Clasificación:

5.0

The two gentlemen that assisted me were very professional and had a sense of humor. That's what brings customers back.

Clasificación:

4.0

Friendly and professional customer service. The wiring on my 12-foot trailer kept breaking loose from my SUV.

Clasificación:

1.0

The truck we got the heater didn't work, the truck kept cutting off on us. And I call them and told them that my husband em will be late because the truck kept messing up. I called twic

Clasificación:

1.0

They gave us a truck with the brake light out, and car dolly that was taped up with with duct tape and electrical tape with the turn signal out. Then we ordered blankets and a 2 wheel dolly got it to our place to open the truck there not there, call up and were told we weren't charged for it to drop it off in Oklahoma that we were charged for it. I'm not pleased at all with your service I honestly feel like we should get some money back for the move!

Clasificación:

3.0

Please clean the inside part of the truck before your customer pickup it.

Clasificación:

4.0

No place to park.

Clasificación:

5.0

Continue as you are, Thanks

Clasificación:

1.0

Needs to be shut down

Clasificación:

3.0

Everything was good!

Clasificación:

2.0

I returned my U-Haul at 8pm. It was very dark out. Not very much lighting in the parking lot. Did not feel safe. I also stepped on a nail that was sticking up from the ground and it cut into my foot. It was very painful and bled a lot. The employees at this location should sweep the parking lot for nails.

Clasificación:

4.0

just wanted to say both employees i dealt with were VERY courteous and professional.

Clasificación:

3.0

Very unprofessional and not properly trained... make sure you stay there to check out DO NOT TAKE REP WORD...

Clasificación:

5.0

Not much, all went well, smooth and efficient.

Clasificación:

5.0

Very friendly and helpful staff!

Clasificación:

5.0

The young man begins the register was beyond helpful and I appreciate all the time he took out to help me with getting my rental situated. Thank you for all your help

Clasificación:

1.0

Have vehicle that was reserved.reserved a 15 ft vehicle had to take what they had. 26 ft. Way to big had to drive it from Orlando Yo Florida. Don't think it was this sites fault in particular but U-Haul in general.

Clasificación:

5.0

I don't think I have ever met a GM of U-Haul that is more personal and friendly to customers than this Store. Not only does he greet you in a professional manner, He hooks up your trailer himself. Thank Him for my Great experience on Gore street. I will rent from this store Exclusively from now on .

Clasificación:

3.0

We reserved a 10' truck at Orange Ave location. You gave us a 26' truck from Citrus Bowl location. They sent us to another location for a trailer. That location was “too busy” to connect the lights for the trailer. Went back to Citrus Bowl to get 26' truck which was far too big for our move. Returned to the location in S Pasadena we were told on reservation to return. They could not accept a 26' truck. This rental was a tremendous disappointment and a horrible inconvenience.

Clasificación:

4.0

The tires where wore && I got stuck which I had to pay $100 to get it unstuck no help from roadside that doesn't cover that...

Clasificación:

5.0

Once again very polite and took the time to answer all my questions

Clasificación:

5.0

My experience here was great, staff was extremely helpful in finding everything I needed. Mr. Wendell was very knowledgeable and worked in a timely manner! Would definitely recommend this place.

Clasificación:

5.0

You all are awesome! Thanks

Clasificación:

5.0

Good job, It' s the best location

Clasificación:

5.0

This was by far the best U-Haul store I've ever been to. The general manager Andrew went above and beyond to make sure me and the other customers in the store at the time, felt welcomed and safe to be there. He was genuine and kind when he spoke with us. I was thoroughly impressed with his knowledge and the way he simplified/explained the entire rental process. The truck I received was extremely clean and you could tell that they're taking the covid threat seriously. Moving is a stressful time and Andrew was able to ease my mind with his help and kind heartedness. I would recommend this location 1000% thanks to Andrew.

Clasificación:

3.0

There was a terrible smell in the truck upon receiving the keys. It made most of my furniture smell as well. I also suggest you get better management at the Orange Blossom Location. One guy running around with a line of 25 people isn't ideal to a consumer. I would never recommend this location to anyone unless it was an emergency.

Clasificación:

5.0

The staff was very accommodating when we needed extensions on our reservation. Thank you for the great service!

Clasificación:

5.0

Keep doing good

Clasificación:

5.0

Very knowledgeable and quick staff

Clasificación:

5.0

Truck heat didn't work!

Clasificación:

3.0

Staff very unorganized, there was a problem with the brakes in my truck and the check engine light came on, I reported it upon return. I was informed that they would check the fluids and take $5 off my bill, really. Also there was another charge of $3.41 added to my bill I don't know why.

Clasificación:

5.0

The guy that helped get me all set up was FANTASTIC!

Clasificación:

1.0

Knowing why the store is open to help support customers making the moving process go smoothly not add anything stresses. Horrible customer service.

Clasificación:

3.0

The guy who took care of us dropping the truck off was very helpful and communicative but when I was charged a random fee after dropping it off I called the building and it said it was going to be a 5-10 minute wait so I was on hold for 23 minutes just to be connected to a woman who's connection was below average and was getting frustrated when I asked her to repeat what she said.

Clasificación:

5.0

Manager and staff were fast and very professional. This will be my new location when reserving from U-haul.

Clasificación:

5.0

Great customer service all employees went above and beyond to meet my needs. Wendell should be recognized. Give that young man a raise!

Clasificación:

4.0

Yes great guys and service

Clasificación:

5.0

They who work there was great. Very professional

Clasificación:

5.0

The building and staff where nice but the area around was sketchy with all the run down strip clubs and stuff. I did not want to stop in that area.