Customer Reviews for U-Haul at Cherry Ave

4,103 comentarios

4045 Cherry Av   Long Beach, CA 90807
(& Carson)

(562) 595-6318

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(562) 595-6318

4045 Cherry Av
Long Beach, CA 90807
(& Carson)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great Service!!

Garry S. 
Clasificación:
5.0

The front bumper was sticking out and the engine sounded like it needs some serious attention. Fearful of breaking down :\

Cheryl V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gisela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alonso C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara B. 
Clasificación:
5.0

The manager, Jade, was extremely helpful, courteous and professional!

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

Friendly staff even when they were extremely busy.

dustin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ignacia C. 
Clasificación:
4.0

good job

Gus S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
5.0

Couldn't get QR code to scan on after hours return.

Lori P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quineisha M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Angela S. 
Clasificación:
4.0

Return truck early then expected and I was able to drop off with out any problems.

Raymond W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
3.0

I returned the truck with the same amount of gas that I received it at. I did go over mileage by 2 miles. The service fee and amount I was charged for gas is bull! Receiver of the keys was very short in response, no customer service training what so ever.

Kim L. 
Clasificación:
1.0

When I returned the van the rep insisted that he would check the van back in even though I wanted to be present. When I received an email confirming the receipt I couldn't open it so I called customer service, only to find out I was charged for a gallon of gas of which I know I returned the van with same amount. Poor attitudes and service at this location

Sopani V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jared D. 
Clasificación:
5.0

Gracias

AHMED D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eduardo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond M. 
Clasificación:
1.0

I was told I would credit for putting gas in and I also received the vehicle on empty. It said 1/8 of a tank but the gas light turned on right as I pulled out.

Leilani L. 
Clasificación:
5.0

The young lady was awesome!!!!!

ALONSO R. 
Clasificación:
5.0

Need friendly people behind counter. Very loud, and make you wait extra time to help other customers, when I arrived first with a reservation. Lady behind counter had a problem checking out van, instead of giving me the other van available, had me wait additional time.

Tim R. 
Clasificación:
5.0

Excellent costumer service

Juan H. 
Clasificación:
4.0

Staff was very calm and patience due to the high volume of customers that were in line

ELTON P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Martha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregorie G. 
Clasificación:
2.0

Train your employees in customer service . Service rep who checked me in to pick up my truck never once made eye contact, never smiled, and could not answer questions (specifically:1 . If I scanned my drivers license picture into online registration why did she need it again 2. She had my picture on the drivers license so why did she need to take my picture with her phone)

Sandy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry J. 
Clasificación:
4.0

Assistance with the removal of the dollie and blanket/furniture protectors. I had to do this myself.

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonnie G. 
Clasificación:
2.0

Your price is Too High mileage rates, than you have to gases the truck when you bring it back, that 19.95 is a catch for the eyes than all the other prices come .I will never use your services again.

mark C. 
Clasificación:
5.0

The lady who helped me get my U-Haul was efficient and polite. Helped me get in and out quickly to get the job done.

LUCIFER DAMIAN C. 
Clasificación:
4.0

The trailer was old, there was still debris in it from the last user, and it's covered in paint stains. That doesn't really bother me, but I was being honest in the box I checked above. What I do want to say and be made known, is that this was hands down the fastest and easiest UHaul rental I've ever done. I was in, out and hitched up in about 15 minutes. More often then not, I'm stuck standing there for 40 mins. This location has it down. If needed, I'll rent here again.

John M. 
Clasificación:
5.0

Service was friendly, easy, and very quick. Great experience!

Katrina H. 
Clasificación:
5.0

Fast and easy store manager didn't make it hard at all very simple and quick process.

joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

pamela L. 
Clasificación:
5.0

Customer service representatives were friendly and helpful. Moving van was fueled, new and clean.

Michelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karina J. 
Clasificación:
5.0

There is one guy there…Taller gentlemen..he was so helpful. He helped me fully with everything

Toya M. 
Clasificación:
5.0

I was very pleased with my rental experience. (I was on crutches due to a recent injury, and the staff was very accommodating.)

leann Z. 
Clasificación:
5.0

Great service

ERICK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTIN G. 
Clasificación:
5.0

Great service

Juan Z. 
Clasificación:
5.0

Service excellent. Rental was smooth and very easy and quick

carl L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

Jade was very efficient and helpful, wonderful employee.

Alexandra S. 
Clasificación:
1.0

Highway robbery!!! The extra $300 charge is absolutely ridiculous!!!

Leah C. 
Clasificación:
3.0

Everything was just fine.... Thanks Kindly

Myesha C. 
Clasificación:
5.0

good customer service

Bernard O. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
5.0

The two women working that day were clutch! Love than.

DANIELLE R. 
Clasificación:
5.0

Great experience!

Doug H. 
Clasificación:
5.0

Awesome staff

Ulysses C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christina S. 
Clasificación:
2.0

The truck I rented had flashing lights on the dashboard that said there was a problem with the engine and tires. I reported this to the people behind the desk. They told me that this was not a problem that the lights were always on even when it had been serviced. I stated that I was uncomfortable driving a truck with flashing service lights on the dashboard indicating something was wrong with the engine and tires. They told me to just ignore it and that they did not have another truck to substitute for me. They said I could rent a more expensive truck if I wanted but to ignore the flashing warning lights on the dashboard. I thought this was dangerous and unprofessional. You always located on Cherry and Carson avenue in Long Beach California.

lucia F. 
Clasificación:
5.0

So happy the only person busting her butt was working at that location today. She was on her A game.

Patrick M. 
Clasificación:
4.0

Very friendly and knowledgeable staff! Clean store.

SHERRI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar R. 
Clasificación:
1.0

You're CS reps provide poor service. They aren't friendly, provide short truncated answers, and do not go above & beyond to provide an excellent experience. I used your service for 3 weekends in a row & was met with non courteous service each time.

Stephan P. 
Clasificación:
1.0

Two employees at the end of the day had very poor attitudes. Seemed to me they did not really want to be at work. I really like the attitude of the employee of the clerk that gave me my rental.

Manuel Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Udomsak T. 
Clasificación:
5.0

El cliente no dejó un comentario.

francisco S. 
Clasificación:
3.0

El cliente no dejó un comentario.

James O. 
Clasificación:
1.0

The trailer I reserved was not available and I had to take one without a ramp and no jack. The employee didn't even tell me it didn't have a jack and I had to bring people with me to return after hours and take it off my hitch. Also the tie down loops were loose. I had to tighten them. Employees at this location have always been in a bad mood and not friendly.

Shawnna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellis H. 
Clasificación:
5.0

The man here was very friendly too and helped me out very quickly and communicated well.

Alexander W. 
Clasificación:
5.0

Let them know if they can rent the auto trailer on a hourly rate if possible. I not maybe change the policy so a customer can rent them by the hour.

kenneth B. 
Clasificación:
5.0

Maintain being true professionals!

barbara R. 
Clasificación:
5.0

Was satisfactory

JEROME W. 
Clasificación:
5.0

I like the customer service when I pick the Dolly Thanks

jesus M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lewis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sayanine Y. 
Clasificación:
3.0

Was overcharged for milage.. I drove the vehicle 3 miles got charged for 8 miles... I guess my fault for not checking the starting mileage.. I shaded it with staff... They didn't say a word and ran my debit card...

Alejandro G. 
Clasificación:
5.0

Nothing, both employees were rad

Erin A. 
Clasificación:
5.0

Make late check in easier--maybe a photo with the time to a specific phone number to confirm return

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor B. 
Clasificación:
3.0

El cliente no dejó un comentario.

LUCAS CHARGLES W. 
Clasificación:
1.0

Used the mobile app which assigned me to a truck that was already assigned to someone else. So now the mobile app experience is nonexistent. Went inside only to encounter the most unprofessional staff. Was eventually assigned to truck #2 but the driver seat doesn't adjust and the gas tank had a hole. Went inside again and got assigned to truck #3 which met my needs. Turned in the truck with quarter tank of gas which is how I got it but still got charged for 2 gallons when returned. Glad to have my stuff moved but too much hassle dealing with unprofessional staff at this location.

AndrewJan G. 
Clasificación:
2.0

First vehicle had no gas, was told gas line was cut, second vehicle had warning lights on, was told it was sensors, was asked by employee how long I would have vehicle, I said probably 3 hr, it actually took about 6, got charged for extra day( 19.95) wanted to tell a manager of unhappy experience, was told they weren't in and won't be till Monday ( 2 more days. Asked to have extra fee removed, was told NO, that's the policy, I'm a veteran and Senior, she acted as if she didn't care

Scott D. 
Clasificación:
5.0

Nothing. The service was excellent and quick. I got the job done in good order. Easy pick up!!

richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN H. 
Clasificación:
5.0

Service and professionalism was absolutely excellent highly recommend this location will always rent from U-Haul thank you very much.

RAYMOND M. 
Clasificación:
1.0

We registered for the self serve option which did not work correctly. When we called customer service we had a 30 minute wait time to speak to a representative and when the representative did answer she hung up on us! She had our phone number on file and didn't even call after hanging up on us! One would think that if the call center representative knew she did not address or solve our problem, that she would have courtesy to call us back after being disconnected even if it was an error on her part. The call center and employees that we encountered were all very unprofessional. When we returned our equipment, the representative was upset that we requested a printed out receipt for our transaction. I would not recommend this company to friends or family in the future.

Wenceslaus Z. 
Clasificación:
3.0

There was a long wait for service. Only one employee available and the line was long. Although I was second in line with one customer being serviced, I had to wait over 30 minutes before I was helped. Each customer takes up about a good 15-20 minutes. The customer service reps are very helpful and polite. However the long delay in service is not good.

ANGELA R. 
Clasificación:
3.0

Upon returning truck did not get my final total cost had to call ,finally got thru 3 days later to see how much they charge my credit card

michael W. 
Clasificación:
5.0

Very good customer service ,and professional great guy joshua👍

greg G. 
Clasificación:
5.0

We are very happy with what U-Haul offers and have always had very helpful representatives to deal with.

LINDA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL S. 
Clasificación:
2.0

El cliente no dejó un comentario.

STEPHEN O. 
Clasificación:
5.0

Have the tank filled up

Michael A. 
Clasificación:
3.0

$19.99 went to $200 quickly Did not see anyone for 10mins during pickup Furniture dolly added that was not included I filled gas back up to quarter tank and still was charged $30

Natasha J. 
Clasificación:
5.0

i am sure i smelled xcigarette smoke in the truck i rented

michael W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROSE B. 
Clasificación:
5.0

Everyone was nice and helpful

Donald B. 
No se han enviado comentarios para esta ubicación.

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