Customer Reviews for U-Haul at Barksdale

3,040 reviews

3100 Barksdale Blvd   Bossier City, LA 71112
(S Of Shrvprt Brksdl Brdg, Across from Entrance to Barksdale Air Force Base)

(318) 746-2120

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(318) 746-2120

3100 Barksdale Blvd
Bossier City, LA 71112
(S Of Shrvprt Brksdl Brdg, Across from Entrance to Barksdale Air Force Base)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Diane Sharp 
Rating:
5.0

The local office was great however when we called the main Uhaul call center, that lady was completely useless. She would not even speak with me about the transaction. She was borderline rude.

ORR MOTORS LOUIS GREGG ORR AUTO 
Rating:
5.0

Customer did not leave a comment.

Britney Wells 
Rating:
5.0

All good

LANCE RABALAIS 
Rating:
5.0

Customer did not leave a comment.

Breanna Willie 
Rating:
5.0

Customer did not leave a comment.

Yulmyn Rodriguez 
Rating:
1.0

Made a reservation online. On arrival she tried to overcharge us and changed our drop off location without our approval.

Gerard Mizell 
Rating:
5.0

Customer did not leave a comment.

Ryan OLear 
Rating:
4.0

Customer did not leave a comment.

Stephanie Branch 
Rating:
5.0

Good place for hitch installation. However, the store is unmanned, so the installation can take the whole day. Mr. Richard was very helpful and did a great job on the hitch installation.

Nguyen Nguyen 
Rating:
5.0

Customer did not leave a comment.

Dommonic Bland 
Rating:
5.0

Customer did not leave a comment.

Terry Harris 
Rating:
4.0

Customer did not leave a comment.

jessica rosales 
Rating:
5.0

Customer did not leave a comment.

Rachelle Smith 
Rating:
5.0

Customer did not leave a comment.

PHILLIP HARTLINE 
Rating:
2.0

Customer did not leave a comment.

Sarah Riser 
Rating:
4.0

Overall good experience no recommended improvements.

Wekena Glover 
Rating:
4.0

Customer did not leave a comment.

LANCE RABALAIS 
Rating:
5.0

Great van !

Jamarrea Johnson 
Rating:
5.0

Customer did not leave a comment.

Jasmine Chavez 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hill 
Rating:
1.0

Customer did not leave a comment.

Freda Walker 
Rating:
5.0

The guy that runs this place is awesome

Nathan Bute 
Rating:
4.0

Customer did not leave a comment.

KELLY MOORE 
Rating:
5.0

Keep up the great work 😍

Felicia Carger 
Rating:
1.0

No hitch, no wiring for lights. Was told that it would take an hour and it took over 5 hours. Very disappointed.

Albert Martinnez 
Rating:
5.0

Customer did not leave a comment.

FELICIA CARGER 
Rating:
5.0

Good

Brent Hargrave 
Rating:
5.0

Customer did not leave a comment.

Ken Mudd 
Rating:
5.0

Customer did not leave a comment.

sylvia Fuller 
Rating:
5.0

Customer did not leave a comment.

Thomas Chisolm 
Rating:
4.0

Customer did not leave a comment.

Denis Schexnaydre 
Rating:
5.0

Customer did not leave a comment.

Timisha Wilson 
Rating:
4.0

The installation was great, and Richard did s good job, but the first time the installation was scheduled, I went to the location and the part had not arrived. Good to have a call beforehand to reschedule.

PHILIP GATES 
Rating:
5.0

Customer did not leave a comment.

carrie klapper 
Rating:
5.0

Guy was very knowledgeable about the equipment.

WILLIE HARRIS 
Rating:
4.0

Customer did not leave a comment.

Kirk Johnson 
Rating:
1.0

Give the proper return address up front. Don’t change it upon delivery to the initially listed address. Plus, I was charged a $25 cleaning fee for unknown reasons.

jeremy robinson 
Rating:
5.0

All good

LANCE RABALAIS 
Rating:
1.0

Drove the truck for 40 miles. Put 4 gallons of gas in the vehicle before I returned it. Then after leaving the store was charged for gas. BS show. I will not be back.

Eric Wulf 
Rating:
5.0

GM RICHARD AND SALES ASSOCIATE. They both ensure the vehicles are well maintained and clean for rentals

ROSALIND JOHNSON HOUFF 
Rating:
5.0

Customer did not leave a comment.

Peter Grunewald 
Rating:
1.0

Worst experience ever. Started off by the rudest confirmation phone call from Richard the day before pickup. I ignored that and was going to give the location another try the next day. Supposed to pick the truck up at 7 am. We got there about 7:10 am due to a wreck and traffic. We walked into the store which was open and unlocked but could not find anyone there. We sat there about 15 minutes before we finally called the number on Richard’s card. He answered and said he’d be there in 15-20 minutes. We waiting for him to arrive while sitting in the unlocked/unmanned store. He ended up showing up at 8 am. 1 hour after our time we booked the truck. When he arrived, he was so rude and made terrible comments. If possible, I will NEVER use this location again and I will definitely let everyone I know about this terrible experience.

Seth Parker 
Rating:
5.0

MR. RICHARDMARSHALL IS THE BEST MAN YALL GOT. BARKSDALE LOCATION IN BOSSIER CITY , LA. I'D DRIVE 100 MILES OUT THE WAY JUST TO DO BUSINESS WITH HIM... ERNEST PALMISANO SHREVEPORT LA

angelo PALMISANO 
Rating:
1.0

Richard the guy who worked there was SO RUDE! First, he called the day before and was so rude to me. He was making comments that were not appropriate. Then when we got to pickup the uhaul, our pickup time was scheduled for 7 am. We showed up at 7:10 due to a wreck. The door was unlocked so we walked in the store. We waited 15 minutes and no one came then we realized no none was in the store so we found his business card and called his cell. He answered and said he’d be there in about 15-20’mins. So we waited and he finally showed up at 8 am! I was furious so I didn’t say anything and let my husband do the talking. He was so rude throughout the entire process. I’ll never go here again if I can help it!

Seth Parker 
Rating:
1.0

The general manager RICHARD MARSHALL was absolutely HORRIBLE. The man was the rudest man i have ever met. His tone, his attitude, his facial expressions. He was combative…The man literally said “don’t ask me to help you load anything bc it’s NOT WE-HAUL, ITS YOU HAUL!!!!! I almost lost my mind on this terrible person. Then the truck i was renting was all the way back by a dumpster and in a flooded area so my shoes were SOAKED during the whole drive. He should NOT be in charge nor facing customers. I will NEVER refer someone to this location. I almost have a mind to go back up there and teach him some manners!

Christopher Longino 
Rating:
3.0

Need to be able to return the trailer to another location. Couldn't find it locally so so had to make a 150 mile round trip just to return it

terry nix 
Rating:
5.0

Customer did not leave a comment.

Shaquilla Smith 
Rating:
5.0

I have rented from this location many times since 2011 when we moved into this area after retirement. The service was great then and is still great. The staff is always friendly and helpful. The long time manager and another staff member for the last couple of years was training a new staff member. As a former leader and manager who hired and trained new personnel, they were the most professional, providing expert training that was not belittling or embarrassing for the new staff member. I have seen it done totally wrong and here I saw it totally right. The Manager, Richard has a handle on all aspects of the operation.

Michael Sweeney 
Rating:
3.0

The after hour return process is not easy with the app. I had a hard time getting pictures of the odometer so y'all charged me an additional 12 bucks.

Misty haislip 
Rating:
5.0

I wish there was more then one employee working. Richard did a great job installing my hitch but had to keep stopping the install to help customers. Uhaul charged me .8 hours labor but the job took over 3 hours because all the customers he had to help.

Richard Brancato 
Rating:
3.0

Was over charged Returned truck on time at 430 Was charged $20 fee for after hours! Was not after hours ,they close for 430!!

Martha Hawkins 
Rating:
5.0

It was great. Richard was such a big help. Always a pleasure

Michael Mckissick 
Rating:
5.0

They lady that was working that day was amazing. She gave me pointers on driving because I never drive a truck with a trailer before and I appreciate her for that.

meshaley marlowe 
Rating:
5.0

Super easy. Drop off location was clearly marked. Easy drop off.

Douglas Hargis 
Rating:
5.0

Took good care of me!

James Matthews 
Rating:
5.0

There's nothing that needs improvement. Your staff was excellent. Keep more people like them two.

Christy williams 
Rating:
4.0

Tks

Gerald Uranga 
Rating:
5.0

thanks for the help and working wit me

jack raney 
Rating:
2.0

Customer did not leave a comment.

ZACHARY MICHAEL SMITH 
Rating:
2.0

The truck was clean but the gear shift was about to fall off. The representative was rude & eating a bag of chips the entire time she was checking us in. A key to the lock for the back of the truck wasn’t even provided to us. I’d expect more for how much it costs.

Henry West 
Rating:
5.0

Customer did not leave a comment.

Suzanne Feild 
Rating:
2.0

The Manager was the only one there. He had to take care of filling propane bottles and etc. He would come and have to take care of other customers while trying to install hitch. I was also charged for a ball and receiver which I did not get. He told me that he would refund it to my debit card which he has not done. I will not be recommending this Uhaul location. He is a thief and not a friendly person.

Raymond Davis 
Rating:
1.0

The gentleman at the Barksdale Blvd Uhaul installed the wiring poorly which caused it to blow the fuse and consequently the tail lights on the trailer didn't light up. (The wiring cable was pinched which exposed the wire.) I had to have it repaired the very next day at a different Uhaul location. On a positive note, Uhaul did compensate me for the inconvenience so that was a good.

Daniel Roman 
Rating:
5.0

Nothing it's alfeady great

Linda Burks 
Rating:
5.0

Customer did not leave a comment.

Clint Parker 
Rating:
4.0

Customer did not leave a comment.

Kristin Lambert 
Rating:
5.0

Customer did not leave a comment.

Byron Mccann 
Rating:
5.0

Customer did not leave a comment.

Carrol Hall 
Rating:
4.0

Customer did not leave a comment.

Glen Roussin 
Rating:
1.0

Customer did not leave a comment.

emo gazawagh 
Rating:
5.0

Customer did not leave a comment.

jennifer player 
Rating:
1.0

When I first called the Barksdale location in Bossier City LA I was offered a deal that if I rent a U-haul That I could get one month of free storage. Once I arrived I asked the customer service agent in store about the offer in he assured me before & after payment since had to give me the location for the said free storage. When I contacted customer service for the free storage I was told that I did not qualify unless I was moving out of town which was never at any point explained by the agent at the store location. I end having to pay for storage which cost me a 110 dollars that I was not expecting to have to pay since my storage unit was suppose to be free. When I called the location I had visited to obtain the U-haul from the day before I explained everything to a female agent there she couldn't be more chalant about my current dilemma in said to me mam that is not our deal with an attitude I informed her that the young fellow in the store told me that I would have free storage in the amount for my U-haul would me $39.98 which I also end up paying $90.00 almost $100 dollars so the amount total end up being $190 plus an extra 15 for the admission fee for the store total $205.00 bottom line there was lies told no one cared that they had lied just to get a sale & also did not help for my inconvenience. In the whole time salesman was talking agent whomever I could barley understand what he was saying so I just paid so I could get a truck to go because I had a certain time frame to get everything done.

Nicole Stills 
Rating:
5.0

Richard is so helpful. Kind and respectful of all customers.

carla barker 
Rating:
1.0

Never are my move long horrible im. Still moving y'all service poor truck battery would always be dead stupid

Penny Smith 
Rating:
1.0

I really do you have a 24 hour and I wanted it for 24 hours, but was told I had to have it back by 6:30 PM and was not compensated for the last time

raymond davenport 
Rating:
5.0

Customer did not leave a comment.

Angelo Palmisano 
Rating:
5.0

Customer did not leave a comment.

manuel garita 
Rating:
5.0

Everything went pretty well. Fast pickup , and easy drop off. Also , there's an abundance of boxes , tape,and other supplies to help your move go smoother. Hot summed day, walk in to a cold building. Pretty sweet. Thanks Richard.

James kelly 
Rating:
3.0

Employees were polite and helpful

Amy Robinson 
Rating:
5.0

Excellent

Christopher Garrett 
Rating:
5.0

Customer did not leave a comment.

Coty Johnson 
Rating:
5.0

Customer did not leave a comment.

Jameesha McCarroll 
Rating:
5.0

Richard is the best thank for the great service

Regis Reddinger 
Rating:
4.0

When I drop the trailer off, I was told to drop it at that address, but the paperwork said down the road further and he told me he would send me an email within 10 minutes. He did not do that and he made y’all have to call me and asked me where was the trailer and I don’t agree with that. When you tell you say you gonna do something you do it are you tell somebody why you could not do it anyway thank you.

Michael Adcock 
Rating:
5.0

Had brake problems but the staff there made the switch to another vehicle quick.

steven bond 
Rating:
3.0

Customer did not leave a comment.

Nikayla Weaver 
Rating:
3.0

I ask the employee to go inside to take care of paperwork, and his comment was I will email you the receipt and details. Little did I know I would get a bill for an additional 100.00$ . There was a death in the family and a storm that has left us with out electricity or water so I have not yet spoken to them. But it is truly sad. Theresa Cutrer 318-834-9345

Theresa Cutrer 
Rating:
5.0

The representative was short handed. He did a great job working with these limitations

Karry Franks 
Rating:
5.0

Customer did not leave a comment.

raven brown 
Rating:
5.0

Customer did not leave a comment.

William Rawlings 
Rating:
4.0

Future: Incorporate a drive thru processing of trucks and trailers via an on-board software/app that tracks vehicles mileage, in addition to a real-time computer-assisted photo management system that takes photos of returned vehicles and trailers based on preprogrammed software/app that facilitates the system to process detailed 4-sided views of each vehicle and trailer that are returned to the U-HAUL Rental Facilities! System/App could be potentially be used in any vehicle rental market system to enhance return and processing of vehicles during regular and after business hours! Of course associated equipment such as dollies, furniture blankets would have be processed and returned via other means!

Bennie Cutler 
Rating:
5.0

Nothing at this time

JAMES NOLAN 
Rating:
5.0

Very nice experience

Bobby james 
Rating:
5.0

The best play

Ileanet Camps 
Rating:
5.0

Customer did not leave a comment.

Jesse Villarreal 
Rating:
3.0

Customer did not leave a comment.

Keith Dillard 
Rating:
4.0

Customer did not leave a comment.

DeWitte Mandley 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Somsel 
Rating:
5.0

I needed to rent a U-Haul truck as I decided last-minute (a day before) to move out of my apartment. I was in need of a 15' truck and I searched for one in many locations and was unable to find one. I was a little frantic as this was the only day I was able to move. I placed my reservation online and arrived at the store right when they opened. Richard helped me with checking in and made the whole process easy! I was able to move out of my apartment and truly could not have done it without the help of U-Haul. I also rented an appliance dolly and furniture pads which also helped for an easier transition! Very thankful!

Katie Jordan 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top