There appears to be only one person working at a time, though there may seem to be two or three workers. The other workers seem to only perform tasks specifically assigned by the lead worker -- including failing to greet arriving customers.KENNETH M.
Customer Reviews for U-Haul at Barksdale
Bossier City, LA 71112
(S Of Shrvprt Brksdl Brdg)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Service was excellent!RONALD H.
Customer did not leave a comment.Charlie K.
Customer did not leave a comment.Sandra W.
Customer did not leave a comment.Christina M.
Excellent location. Great staff (most of them)Jason C.
Customer did not leave a comment.RYAN K.
Customer did not leave a comment.CHRISTOPHER P.
Customer did not leave a comment.Ruby C.
Fast and easy. The owner knew his stuff and got us checked in quickly.Michael C.
I couldnt even check the truck in last night even tho i was back before 10pm. I came back at 951pm. I tried but it wouldnt go past your location on the site. Then they charge me and extra 20dollars. I came back early so i wouldnt get charged the extraLaquesha D.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Osamah A.
Customer did not leave a comment.CAROLYN H.
Customer did not leave a comment.Patrick D.
Customer did not leave a comment.Tranika K.
Everything was great!!Susan B.
The customer service was not good. We were warned that the battery in the truck was low and to rev the engine to keep it charged. When we returned the truck we were made to wait and the rep had a bad attitude.John P.
Polite and extremely friendly. Super helpful and kind. Loves this person and will return for any other needs !Marjorie C.
U Haul met my expectations.Refus C.
Keep doing what you guys are doing...Richard is the best...thanks slot cant wait to do further business.Timeka W.
Nothing really, experience was top notch.Eric A.
Person at check out counter showed no concern on waiting on me. I was the only customer there and he was more concerned with putting a tag around his neck and fixing his collar. Watched me enter the building and he walked to back room . Waited over 10 min before he came back out. Over all experience very poor at check out. Told me to drive around to pick up trailer. The trailer he pointed out the wiring was all cut and hanging. Took another trailer it was fine. At check in I was greeted by a very nice guy and very personable. What a huge difference. The check in didn't match up as the person in Shreveport didn't correct any of the info on the trailer I actually took. Check in was awesome and pick up was HORRIBLE took over 45 min . Very disfunctional personThomas R.
Had to return the initial closed trailer due to issues with one of the tires.....second trailer was perfect.Lisa S.
Customer did not leave a comment.Shikira S.
Always great customer service. Just too many customers to service members. Except today. No lineGomez J.
Customer did not leave a comment.JUSTIN F.
Customer did not leave a comment.Steve B.
Customer did not leave a comment.Rangel M.
Great employees at 3100 Barksdale Blvd! Professional, helpful, genuinely nice guys!Stephanie G.
Customer did not leave a comment.Miranda D.
Workers are great but there's only one person all the time. This store is too active for such work conditions. More than three customers left because of it. Plus my rental was wrong. I got charged for two and was only giving one.Gomez J.
Customer did not leave a comment.Benjamin S.
Customer did not leave a comment.NORMAN M.
Customer did not leave a comment.Jacob G.
I cannot think of any improvements to this store and the staff.jimmy M.
Customer did not leave a comment.Alexandra V.
Customer did not leave a comment.Caleb J.
Customer did not leave a comment.Christopher T.
Fantastic service. This is the second time I've returned a rental here and have been impressed each time.JOHN L.
Customer did not leave a comment.John M H.
Customer did not leave a comment.Steven R.
Customer did not leave a comment.Lexia M.
Customer did not leave a comment.Donna S.
Customer did not leave a comment.Larry A.
Customer did not leave a comment.Matthew S.
I have been trying to call customer service since Friday to complain about the service I received from UHaul. I will NEVER USE UHAUL AGAIN. The manager at the location did not have the truck I requested. I compromised and accepted a smaller truck. Then, I requested a drop off truck when I called to change my initial service request. They did not have note of it. So I spent an extra $300 I did not have to bring back a truck, which my 60 year old mother had to end up doing because of the store managers rude and confrontational demeanor. If we did not have movers planned, we would have walked out. He got our order wrong and had the audacity to charge us nearly $300 more to bring back the truck 2 1/2 hours. The worst service ever and we (and our friends and family) will never again use. I will be making a more detailed BBB complaint and write a more formal letter of complaintSylvia G.
Nothing- everything was GREAT!Tamara C.
Customer did not leave a comment.Andrew S.
The operator was smoking a nasty cigar when I dropped off. Gross.Benjamin R.
Customer did not leave a comment.Connie T.
Customer did not leave a comment.Darrick R.
Same day rental. Equipment was clean and available. Store was well stocked and well staffed. Was very happy with my entire encounter.Carl B.
Could not use 24hr return online. There was a glitch that would not let me put the initial mileage in. It took 1hr and 45 minutes before I finally got a representative on the line to verify my return. And it still doesn't reflect me turning the truck in the same day.Kimberly G.
Since I had to go to 3 different locations to pick up the things I needed I had 3 different orders. When I arrived at the turn in location I was told he could take the truck and the pads but I had to return the dolly down the road about 1/2 a mile because he couldn't accept it there? Why not? He didn't know what to do for me so I had him cancel the return and I took it down to the other location U-Haul at Barksdale and returned everything. The person running this ace was so understanding and professional. He listened and was able to take care or everything. Very professional. I only wish my pickup and 1st return location i tried were this helpful. He should be a double bonus!JOHN L.
Truck and equipment were not promised, reservation was past requested time, and tried to charge me more for a different truck because what I reserved was not available. Then refused $50 promise back amount.Alissa B.
Please make sure trucks are available if one U-Haul is requesting a truck because they don't have one for customer for whatever reason. Payment should be discussed with customer afterwards for drop off. Too many problems with taking money for nothing.Celia W.
I scheduled my pickup at a closer location via mobile check in. My location and check in was changed, and I was not notified by U-Haul of these changes. When I spoke to the representative, he said "we were busy yesterday". Poor customer service, zero communication regarding changes. I had to drive further, making me have to pay more for miles. Not a happy camper.REBECCA B.
Hire more people with that location as you have nobody to help nobody and you got to stand around and wait for someone so I would not go back to that locationMichael A.
Thank you for everythingTerry P.
Was good.Steven B.
Everything went great ! I rented a motorcycle trailer, did over 600 miles round trip with my Harley on the trailer! Not one issue with the trailer!James G.
Customer did not leave a comment.Yani G.
Customer did not leave a comment.WAYNE T.
Customer did not leave a comment.John W.
Despite the location being open and staff avai, don't expect any help with any of the rental processRaymond W.
Customer did not leave a comment.amy R.
This is the second time I've used this facility. Staff is very professional and helpful.Joseph M.
Customer did not leave a comment.Angela H.
Customer did not leave a comment.Jamie J.
Customer did not leave a comment.Ricardo G.
Customer did not leave a comment.Breuna B.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.Angela H.
Customer did not leave a comment.Joshua M.
Customer did not leave a comment.BRENT G.
Customer did not leave a comment.Bryan M.
Customer did not leave a comment.Austin S.
Return was super easy and customer service was incredible. Great location.THOMAS M.
The Rep Eickrson reflects very well on this store and corporate image.Larry B.
Customer did not leave a comment.Amy W.
Went to return truck at rented location. A young lady behind the counter...not in uniform looking like she was high off of some type of drugs didn't ask hiw can she help me...asked me did I have an iphone charger that she can use. I told her no and then told the manager that I was there to return a truck. He told her to go out check the check and asked myself and my husband to walk out with her while she checked the truck. We gave her the keys and walked out with her...she then told him to get in dont the signals, brakes, lights, windshield wipers so on and so forth. I told her I said that we never had to this when returning a truck. She was checking the tires hitting them with a stick and say...im just doing my job which she wasn't aware of...I asked a simple question can we just leave the key was trying to make my daughter graduation...she started mumbling..so we went in to the manager and asked can he finish the process we had somewhere important to be...she walked in saying I had a attitude. We then told her no I didnt just wanted to drop off a truck and didn't have to check all of that when we picked up the truck. Manager then asked me what I did for a living (which wasn't his business). He then had her to go out and get milage...she brought the hand machine in to him where she had said that we had damages, truck needed maintenance and gas. Which was true. She said oh my bad. Out of all the years of renting uhauls this was the worst experience EVER. I will not be going back to this located whatsoever.Kimberly H.
Uhaul quote tool allowed me to select a different location originally - I only found out my pickup location had been moved when I called the 1800 # a couple of days before pick up to confirm. Why let me select a location that doesn't have the equipment in the first place ? Staff was very helpful at this location however.Caleb D.
Customer did not leave a comment.KATHY M.
The truck was clean and equipped as asked but the engine would suddenly rev up to around 3,000 rpm without input. Happened both times with no furniture but if not reacted to immediately could easily cause an accident or damage to cargo. Staff was informed on return. I like this location despite this one truck malfunction.James M.
Nothing thank you .Muadh H.
Treat them like u treat meDamon S.
Great Service every time I go there.Seldon C.
Need better customer service was not impressed with the counter personnel not friendly or polite to the customers.Scott S.
Customer did not leave a comment.Trent I.
Everything was great. Richard Marshall was there after closing and helped us check out the van.Donald S.
Customer did not leave a comment.William B.
Ask returning drivers if all is good. Have a service manual available to see behind the seats to check on system's last check date. A 1-800 U Haul number available close by manual as well.DONALD S.
Always use this location..always friendlyShameka M.
Thank you alp so much ...Angela H.
Customer did not leave a comment.Kirk M.
Helpful and Friendly staff, accessible location, great prices - what more could I desire? Renting here was an Excellent experience!James H.
Customer did not leave a comment.Shelli B.
Very friendly I look forward to next timeKelly W.
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