Customer Reviews for U-Haul at Alameda Ave

4,055 reviews

2645 W Alameda Ave   Denver, CO 80219
(4 blocks E of Federal)

(303) 922-8225

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(303) 922-8225

2645 W Alameda Ave
Denver, CO 80219
(4 blocks E of Federal)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They have a very bad attitude

juan diaz-trenado 
Rating:
1.0

Did that catch your attention, I never rented, some one faked you out!

Jorge Anchondo 
Rating:
4.0

The seal on my dolly was already broken. I’m sure I was charged for usage. The dolly I own was better and what I used. That was a little frustrating.

JOHNATHAN DIVON 
Rating:
5.0

Customer did not leave a comment.

David ingraham 
Rating:
3.0

The truck was clean, and owner was pleasant, however, this location did not have option to rent blankets or dolly.

Lisa DeAngelo 
Rating:
2.0

Customer service is very poor waited an hour just to get in my truck in the lobby

Manuel Lucero 
Rating:
1.0

YOUR APP REALLY NEEDS TO GO, REFUSE TO REMIAN A CUSTOMER.

joe Virgil 
Rating:
1.0

Wrongfully accused me of damaging this van.

joe Virgil 
Rating:
5.0

Todo bien solo al momento de regresar el carro rentado lo regrese un dia antes y la aplicacion me fallo y resibi una mala noticia que indicaba me abia robado un camion y si no lo regresaba me iban a reportar y la verdad fue una mala experiencia porque la noticia corrio por mi familia y amigos que me abia robado un camion y que estaba buscando la policia por averme robado un camion y me a afecrado directamente eztad accion y me gustaria una explicacion porwue esto me a cauzado daños y perjucios a mi imagen con mis amigos y familiares y por si fuera poco astad me an despedido de mi trabajo la noticia que corria porque nadie se queria verse involucrado en el asunto Solo pido una pequeña explicacion de las partes inbolugradas gracias

jose hernandez 
Rating:
1.0

U-Haul agent had horrible customer service. No explanation of process and simply had no intentions to assist the overall process of rental. Never using this location again

Tony Martinez 
Rating:
5.0

Customer did not leave a comment.

Scott Ward 
Rating:
1.0

Took over an hour to pickup truck due to app outage and disastrously poor customer service at pickup location. Other customers waited hours.

Dustin Morton 
Rating:
5.0

Customer did not leave a comment.

James Powell 
Rating:
5.0

Customer did not leave a comment.

jesus Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Delma Salazar 
Rating:
5.0

Customer did not leave a comment.

Maribel Cabral 
Rating:
4.0

Check in was a little clunky on the app & I had to go to the counter, but it was a minor inconvenience. Everything else went smoothly, the truck drove fine. Truck smelt a little bit like cigarette smoke. Drop off was a breeze.

Luke Rafter 
Rating:
1.0

My boyfriend and I waited inside the stored for over 15 minutes without an employee in site. So as a normal person would do we called the store number, no one answered and I was transferred to corporate. Corporate said they were reaching out to someone. Few minutes later a larger man entered with a BAD attitude, didn’t say “Hello” or “sorry for your wait” but said “so your the ones the complained saying the store way abandoned?” And then the rest of the interaction was horrible, he brought it up multiple times. We explained to him that “no one ratted you out, we just are here to pick up our truck and didn’t see anyone”. He got so rude to the point I had to have my boyfriend do the interaction the rest of the visit because I couldn’t stand the disrespect. Let’s keep in mind no one else was there picking up a vehicle or trailer. We saw the cameras. It was snowing and most people picking up uhauls have a long and stressful day ahead of them. Very disappointing that the start to our move was met but such a RUDE employee. Maybe don’t take a smoke break during your shift next time. Wish I could give no stars as this guy was so uncomfortable to interact with. Have moved and use U-Haul lot but will never go back to this location. We are customers and should not be treated with such disrespect.

Caitlyn Kidd 
Rating:
5.0

Mobile check in was very difficult to navigate, prefer a person.

Michelle Bry 
Rating:
4.0

Customer did not leave a comment.

Michael Dykstra 
Rating:
4.0

Too much tech, apps, QR codes, pictures while the employee on duty wasn’t busy, couldn’t he look at the truck and check me out? Quicker hardly I was there 40 minutes trying to figure out how to complete the check out.

Greg Sherry 
Rating:
5.0

👍👍👍👍👍😃

Ubaldo Sandoval 
Rating:
3.0

The rear view camera was broken on the van and the gas tank was only a quarter tank full.

Gabriel Diez 
Rating:
5.0

Austin and the crew were very friendly and knowledgeable. They got me set up with everything I needed and had me in my way quickly! Great all around service! Highly recommend!

Jonah Thompson 
Rating:
5.0

Customer did not leave a comment.

Michael MCCARTHY 
Rating:
5.0

Customer did not leave a comment.

Elaine Carleton 
Rating:
4.0

Ensure that all the equipment is ready to go as we had to spend time airing up a tire.

Mareike Bergen 
Rating:
5.0

None. Outstanding service which was greatly appreciated

William Hackenberg 
Rating:
4.0

Customer did not leave a comment.

jay lipe 
Rating:
5.0

Customer did not leave a comment.

Elsa Brodarick 
Rating:
5.0

Customer did not leave a comment.

Wen gao 
Rating:
3.0

Customer did not leave a comment.

Cajsa Castro 
Rating:
2.0

Customer did not leave a comment.

Michael Crouse 
Rating:
5.0

I had an unexpected situation that caused me not to return my rental in time. The guy who helped me was very understanding and helpful..

CHAD GREENLEES 
Rating:
5.0

Customer did not leave a comment.

John Beard 
Rating:
5.0

Customer did not leave a comment.

Liz Weintraub 
Rating:
5.0

Super easy and quick. Would highly recommended this location! Gavin was awesome!

travis spear 
Rating:
4.0

Customer did not leave a comment.

Leroy Puvogel 
Rating:
5.0

Customer did not leave a comment.

Scott Donowho 
Rating:
5.0

Customer did not leave a comment.

Alaire Krueger 
Rating:
3.0

website shouldnt let me use an out of state license to rent a pickup if it’s not allowed. caused a lot of inconvenience and frustration this morning. app was not great for returning the vehicle, photos would not upload, had to trust the GM telling me it’s fine and he would just take care of it

JOSEPH SAK 
Rating:
5.0

Sales clerk very patient with my questions.

jenelle martin 
Rating:
1.0

Customer did not leave a comment.

angelica garcilaso 
Rating:
1.0

The staff was very rude and unwelcoming. They did not want to help us even though we asked. One of the staff commented, "Jesus Christ, how hard can it be?" and "read the directions on the wall", and then she turned her back and walked away. It's very clear she doesn't want to work there. She also said " just leave it and we'll bill you". We ended up calling UHaul, and Jennifer ended up helping us check out. (She was very nice and helpful). The onsite staff could of resolved this easily rather than cussing and being downright nasty.

Terri Tsamasfyros 
Rating:
2.0

Self check in/out was useless. Personnel was unhelpful.

Yvette Ferree 
Rating:
1.0

I had reserved two 26 ft trucks, with my credit card, three weeks in advance for Denver to Bucks County Pennsylvania. The day before I was to pick up my trucks they told me they didn’t have any available. They said they would give me 220 footers and two trailers and that’s only after I was really upset, I finally tracked down the 26 footer on my own and I used one of the 20 footers that they rented me in place of my 26 footer. It was an absolute nightmare and I will never ever use UH again. By the way, I usually rent a couple dozen times a year for long-distance moves and local moves. Thank you Dan Heilig.

dan heilig 
Rating:
5.0

Customer did not leave a comment.

Daniel Martinez 
Rating:
5.0

Customer did not leave a comment.

Tanya Slater 
Rating:
5.0

Customer did not leave a comment.

Alice Caplan 
Rating:
5.0

I was VERY impressed with everything at the Alameda location! I was not able to complete a rental at Elati st, so drove over, and they were able to take care of me.

John Lentz 
Rating:
1.0

Lack of customer service checking in and checking out. We asked for assistance checking out ( which they gave us poor information, they couldn't be bothered and had to look it up on line on our own. It seemed like the manager could care less about working there let alone any other UHaul facility. I've had excellent service at other locations. Very disappointed at this location.

Eric Lowe 
Rating:
1.0

Truck was not properly loaded with the dolly I rented. I also paid for 2 sets of rental blankets and the store had none. Consequently I am now getting charged for not “ returning” the rental blankets. Additionally, there was minimal help by the front desk manager. 0/10 for service

Jason Peloquin 
Rating:
5.0

Customer did not leave a comment.

SARA DALTON 
Rating:
5.0

Customer did not leave a comment.

Daniel Brown 
Rating:
5.0

Customer did not leave a comment.

Rockwell Kirk 
Rating:
3.0

Treat me like I am important.

americo gracia 
Rating:
5.0

Everyone was nice and silly and I liked it a lot

Charles Sargent 
Rating:
5.0

Excellent service by the person working the counter here. He is calm and efficient. He had everyone asking him questions and he was quick to answer and get folks the needs steps and help to get us through the rental process. Good to see people love their job and know what they are doing.

Bertha Bustillos 
Rating:
5.0

The phone app wasn’t working very well when I got back other than that everything was great.

leandro gonzales 
Rating:
5.0

The staff was very helpful. Thank you for your help.

Jose Linares 
Rating:
5.0

Customer did not leave a comment.

Fazil Faizi 
Rating:
1.0

Horrible service, very lazy and unprofessional experience and I would never ever rent from here again or recommend this place to anyone else.

kass wells 
Rating:
5.0

Customer did not leave a comment.

Milton Rouse 
Rating:
5.0

Customer did not leave a comment.

Dmitriy Karasik 
Rating:
5.0

Everything nice.

Jaider Maiguel 
Rating:
4.0

Customer did not leave a comment.

Chaska Boulton 
Rating:
5.0

Terrific. Very helpful. Wonderful staff. Could not be happier with service and staff. Super place.

JANE WOOD 
Rating:
5.0

Customer did not leave a comment.

joe lorenzetti 
Rating:
5.0

All the workers were nice.

Raul R Almaraz 
Rating:
4.0

The app would not allow photos of the truck to be uploaded to show previous damage that was not shown on U-Haul's photos of the truck.

Lawrence Schmidt 
Rating:
5.0

Customer did not leave a comment.

Brenda Riordan 
Rating:
1.0

Gavin changed my reservation to mobile so he didnt have to speak to me. While i was at the location, he called another customer and told them their reservation was changed to mobile since no one would be at the location to help them.

Alejandro Olivas-Coronado 
Rating:
1.0

I had the worst experience here from the start to finish. 1st the website is misleading you can only use your debit card to rent box trucks only. Being a single female I selected to rent the van because it would be safer for me to drive I did an online reservation read all the disclosures however it was never mentioned that debit cards with major CC labels can ONLY BE USED FOR BOX RENTALS NOT THE TRUCK OR THE VAN. Which logically makes no sense. So I was unaware of that upon arrival to pick up my rental. That was the beginning of my nightmare dealing with this location. The general manager Gabe was working by his self and was making people install the uhual app on their phones to purchase or check out. I specifically selected this location because I did not want to install the uhal app and wanted to interact with a human. I will be honest I was a bit agitated by the whole process. Gabe was rude, condescending and helped other customers while I was trying to check my truck out all while I clearly stated I was pressed for time and had to get going because I had movers meeting me. He purposely took his time checking me out so I would be late. Upon returning the vehicle another employee refused to check me in via the counter saying I had to install the uhual app which again I clearly chose that location to avoid having to do that. He checked me out via his hand device and came back an threw my receipt at me like annoyed him by asking him to check me out. Keep in mind there WERE NO CUSTOMERS IN THE STORE WHEN I WENT TO RETURN THE VEHICLE SO WHY COULDN'T HE CHECK ME OUT? My advice is stay away from this location if you are a single female!!! They are not abiding by what is advertised on the website and the customer service is traumatizing!!! I called customer service before, and after I would never recommended this location!!!!

Mia Anderson 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WALSH 
Rating:
5.0

It would be with pleasure that I would recommend this UHaul location. The service was excellent and most important to me, the employees were not chit chatting while I or anyone else was being taken care of! The Customer Service was excellent!

Judith Tannehill 
Rating:
5.0

Keep up the Excellent Service! Thanks for your help! It was greatly appreciated!

mario padilla 
Rating:
5.0

Good costumer service

edgar sylvester 
Rating:
5.0

Friendly efficient service. I'm happy with my hitch!

Simon Le Couteur 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Elder 
Rating:
5.0

the staff at this location were incredible professional and helpful, thanks!

Brooke Wilson 
Rating:
5.0

Customer did not leave a comment.

Sarah Adams 
Rating:
5.0

The staff was excellent help

Lupe Carlos 
Rating:
1.0

Gavin the manager was a nightmare to deal with

andrew jacoby 
Rating:
5.0

Customer did not leave a comment.

KEVIN VLAD 
Rating:
4.0

Customer did not leave a comment.

GARY KILGORE 
Rating:
1.0

I made a reservation over a week prior which included all the equipment I was going to need for my move. I show up and the very large gentleman tells me that they’re all out of the furniture dollys and that I’m pretty much out of luck without any heads up. I explained how I wouldn’t be able to move without them and he told me that I could get them at another location. One would think that he would make it his mission to make the situation right by calling them, confirming or anything at all, nope! He just sat there in his chair doing absolutely nothing. While telling me I’m SOL he charges me twice without even telling me. When I asked him if I would be charged for the mileage it took me to drive from this location to the other location that had dolly's, he told me that I would be and that’s just the way it is. When I asked if I was going to be charged for the hour it took me to go get the dolly's, he also said yes but that they would extend my reservation if I needed the time. Well guess what, I sure needed the extra time. Only to find out they charged me another $55! This place is an absolute circus, I wouldn’t recommend this place to my worst enemy.

Marc Mundry 
Rating:
1.0

Your U-Haul broke down I had to call the people to have it come out to look at it and it cost me 3 hours of my time and you screwed up the paperwork you ran $51 on my credit card when you said you would hold it then they adjusted because of all my problems down to $37 so you guys need to get this adjusted through the bank I need to show that in my bank it wasn't 51 you ranking in 37 that all I had to pay was the 37 and $32 gas with no mileage because of my downtime in that broken truck I would never recommend you people goodbye recommend yoanu people to anyon

David Henderson 
Rating:
5.0

Customer did not leave a comment.

Robert Archuleta 
Rating:
1.0

I made a reservation 2 weeks in advance using he 24/7 service. Called the day before to confirm the reservation and was told the system shouldn't have let me make the reservation and a truck wouldn't be available. If I hadn't called, I would have driven all the way there for nothing. It would have been nice if uhaul noticed this. After my call, uhal found me a smaller truck at a different location at my specified time. I went to pick up the truck and the equipment I reserved (two furniture dollys) was not in the truck and the location of the truck was not where the app showed. Since I was using the 24/7 service before store hours, I couldn't just walk in and get the missing equipment. I could see the equipment through the store window, so not sure why they couldn't put them in the truck. I was moving alone and reserved the extra equipment for a reason so it made the move much harder. I guess next time I could do even more hand holding?

Christopher Clancy 
Rating:
3.0

My original request was for a pick up, however when I arrived at the location the rep said that UHAUL does not allow renters with out of state licenses to rent pick ups or vans and that I now needed a box truck which is MUCH more difficult to drive and navigate. AND there was nothing on your site to let me or others know about this requirement. To make matters worse it was pouring rain and the wipers made it difficult to drive in those conditions especially for someone out of state not knowing the roads. I needed to pick up tables and chairs for my mothers funeral. It was not a good experience and had I known, I would not have rented from you and gone to Home Depot for a pick up truck. In any case I cancelled my other reservation for the return and paid the rental company to pick up. Not a great experience. I highly recommend you add this detail to your pop up reservation when a pick up or van is selected to rent. I also had selected another pick up location closer to my brothers home. Somehow I was re-routed to another further away location. This also added to my poor experience with your company.

Denise Seifried 
Rating:
5.0

Employees were super nice and helpful. Very appreciative. No notes. 10/10.

Brynn Guardado 
Rating:
5.0

Customer did not leave a comment.

YU JIANG 
Rating:
5.0

How about a free rental

Kevin Knapp 
Rating:
5.0

Great service on a Sunday during the Bronco game! My Daughters car broke down and we needed a car dolly. This location answered the phone on the first ring and was GREAT! I think is was Austin who gave us good advice.

Lisa shaull 
Rating:
4.0

The staff was friendly, but the process is time consuming. Putting all the effort of pictures, and review, and such on the customer is pretty uncool. It almost took us longer to rent and return the vehicle than it did to use it.

NEIL TICKTIN 
Rating:
5.0

Easy drop off. Thank you!

Lauren Roux 
Rating:
5.0

Very helpful!

Mark Luburic 
Rating:
5.0

Customer did not leave a comment.

Benjamin Krumtum 
Rating:
5.0

Fast efficient polite

mary tolder 
Rating:
5.0

I was able to rent a truck quick and easy nicest people at U-Haul

barbara kirk 
No reviews have been submitted for this location.

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