Customer Reviews for U-Haul at 65th St

4,592 reviews

2738 65th St   Sacramento, CA 95817
(Please park personal vehicles on street No overnight parking, across from Target)

(916) 739-8168

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(916) 739-8168

2738 65th St
Sacramento, CA 95817
(Please park personal vehicles on street No overnight parking, across from Target)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Julie Horenstein 
Rating:
5.0

10/10! Incredible manager that was thoughtful, helpful, and friendly (:

Gabriel Gavia 
Rating:
5.0

An amazing experience! I can't recall what her name tag said but the receipt name says Quincev N. She was so incredibly friendly and helpful. Great customer service you just don't get all the time these days. Such a wonderful experience. Very happy. Tell her thank you! This was Sunday at 11AM The Uhaul on University and 65th st in Sacramento.

Meghan Eichhorn 
Rating:
5.0

This the best location I have dealt with so many across the country. Mainly the stuff, patience, knowlege, and super customer service, always with a smile

ENRIQUE WONG 
Rating:
5.0

I appreciated that the check-in team pointed out that I had forgotten two items. They matched the exact white and wood color scheme of the interior, so I’m 100% certain that I just couldn’t see them. Great customer service!

Matthew Chambers 
Rating:
5.0

The young lady who assisted us, Luisanna, provided excellent service. Additionally, the truck operated smoothly.

ENRIQUE WONG 
Rating:
5.0

The service was great and it was a smooth rental.

Tina Lobue 
Rating:
5.0

Customer did not leave a comment.

Ray Haynes 
Rating:
5.0

customer serviice was very understanding and were able to accommodate my request

Pamela Renteria 
Rating:
4.0

All of the agents gave good customer assistance especially since I am an older person, with mobility issues. There was only one young man that was not quite up to snuff when I dropped the truck off, but one of the good guys stepped in immediately and it was ALL GOOD!

Tina Simpson 
Rating:
5.0

Customer did not leave a comment.

APRIL MARTINEZ 
Rating:
3.0

Customer did not leave a comment.

Patricia Arias 
Rating:
5.0

Manager was extremely friendly, patient and flexible. I truly appreciate his customer service and uhual being there for me ina tough time. 10/10 would recommend directly because of him!

Rebekah Space 
Rating:
5.0

I think it would be nice to have somebody at the office to call. When you have a question .

mark morgenroth 
Rating:
5.0

Customer did not leave a comment.

ken templeton 
Rating:
5.0

Customer did not leave a comment.

kamen shepard 
Rating:
5.0

Maybe tell the customer to login into Wi-Fi in the beginning, so the rest of the online stuff can be completed smoother

Armando Pacheco 
Rating:
5.0

It was so fast and easy. They contacted me first thing in the morning when the truck I was renting wasn't available at the site I first requested. Which I appreciated very much.

Sara Johnson 
Rating:
5.0

Personnel were great!

Mike Mahar 
Rating:
5.0

Customer did not leave a comment.

Francisco Alfaro 
Rating:
5.0

Crisp clear and clean experience

Satish Kumar Red Bandlapalli 
Rating:
5.0

Customer did not leave a comment.

Nicole Carrillo 
Rating:
5.0

Customer service was great at this location!

Janelle Jones 
Rating:
5.0

Customer did not leave a comment.

Juliana Nava 
Rating:
5.0

Great customer service.

Victor Wei 
Rating:
5.0

This was my first rental with U-Haul and it could not have been smoother. Robert was helpful, friendly and knowledgeable - he made the whole experience for me, from helping adjust the booking to advising on the right packaging for what I was moving. 10/10 would definitely recommend!

Stephanie Rickards 
Rating:
5.0

Everything was perfect. The employees are very friendly, knowledgeable, and professional. Great experience

debra hadigian 
Rating:
3.0

The website quotes the mileage as 79 cents/mile, but we were charged 89 cents. What's with the bait & switch????

Michele Bosco 
Rating:
5.0

Customer did not leave a comment.

Edwin Marin 
Rating:
5.0

Customer did not leave a comment.

Jill Meesey 
Rating:
5.0

I wasted precious minutes (and my place in line) trying to use the app to check out the truck as instructed during the reservation, only to be directed to call an 800 number that in turn directed me to the the app. Absolutely pathetic. Fortunately the counter staff (once I got there) were excellent.

JAMES MARQUIS 
Rating:
4.0

Everyone was friendly polite courteous and professionals. It was quick, effortless, and an overall pleasant experience. By far the best U-Haul franchise I've ever done with consistently every time.

jocbina stahl 
Rating:
5.0

Customer service was great! Great people in the office! Pickup and drop off were easy. Thanks!

James Lines 
Rating:
5.0

Customer did not leave a comment.

Sarah Pryor 
Rating:
5.0

Customer did not leave a comment.

Dane Williams 
Rating:
5.0

Location was conveniently located, organized and clean. The person that helped us was knowledgeable and friendly. We will definitely return for any moving or storage needs.

Rebecca Newton 
Rating:
1.0

Needs to improve good customer services.

Pha Yang 
Rating:
5.0

Customer did not leave a comment.

Guy Furness 
Rating:
5.0

Customer did not leave a comment.

Brenda Vallesanchez 
Rating:
5.0

The person who checked us in was super helpful and kind. Made it very easy.

Apollinaris Schoell 
Rating:
5.0

Really appreciate it working with you guys. You guys are awesome thank you again.

CHRISTOPHER LOPEZ 
Rating:
3.0

Location is hard to get to from northbound side of street. Selection seems limited. Staff was excellent. Truck was clean and in good working order.

Julie Shaw 
Rating:
1.0

Having to move is stressful enough without having the owner of the U-Haul location make it even worse. I made my reservation online with a pick & drop off at the same location. I ordered a 17’ truck, he informed me that they’ve not offered that size for awhile, that was the first inconsistency with my order, then he said the drop off location was on El Camino Blvd, second inconsistency, when I was saying that I didn’t see that info on my reservation he just said that he didn’t make the reservation & that’s what it says. I told him I didn’t know where that location was to drop off and I wanted to drop it off at the same location. He said well I couldn’t get at the $40 price, that was the third inconsistency with my reservation. I had agreed to pay $29.95, he told me that I had unlimited mileage or at least that what I understood. By this time I was visibly irritated, so instead of making the situation better he told me that I wasn’t listening to him & I was just talking over him. As someone who’s been in hospitality for my career I can say that I’m not proud of how I was acting, however as the consumer I feel he should have listened to me without trying to state some reservation info I didn’t sign up for. He could have relaxed the situation & gave me more options. Instead I got very upset and let him know that, he told me he wasn’t going to rent to me, which of course made me even more frustrated. I had to walk out, compose myself, take the time to find me email with my reservation & go back in to deal with him. He said do you wan to start over & I said yes, I then apologized for getting upset. After buying my first house, doing a remodel in order to move in, the last part of the process was to move, so having to deal with the stress of renting a U-Haul truck from this location is not something I will ever recommend. The last inconsistency with my reservation was when I dropped it off at the location that was 10 miles & 25 in out of way, I was charged for going over the mileage allowed by 3 miles, not a huge expense, but for a reservation I planed on spending $40 to $48 for I paid over $70. I’ve always used U-haul, including a few cross country moves, but think this will be the last time I choose this company. If a human has made it to end of my comments, thank you for reading. Happy 2024!

Steve Horch 
Rating:
5.0

Customer did not leave a comment.

felipe cano 
Rating:
5.0

Customer did not leave a comment.

Andrea Lopez 
Rating:
5.0

Customer did not leave a comment.

Piranid Charoensak 
Rating:
4.0

I had a really good experience with picking up and returning of the Uhaul, so there is nothing that I could think of to improve on in my opinion.

Mekea Sothern 
Rating:
1.0

Customer did not leave a comment.

cody moore 
Rating:
4.0

Customer did not leave a comment.

Kayla Stafford 
Rating:
3.0

the business should never give a rental truck with the gas tank on empty to a customer. That is not good customer service.

Shielda Soto 
Rating:
5.0

Customer did not leave a comment.

Jehan Bejhit 
Rating:
5.0

Customer did not leave a comment.

Bobbie Wooten 
Rating:
5.0

Great service! Super speedy outtake and intake. Friendly employees too!

Mario Perez 
Rating:
5.0

Customer did not leave a comment.

LaSandra Hart 
Rating:
5.0

Customer service was excellent. I really appreciate the helpfulness of the U-haul staff. Thank you.

Shielda Soto 
Rating:
5.0

The truck smelled like urine but everything else was fantastic

GIUSEPPE ORLANDI 
Rating:
5.0

Clean, efficient, quick, helpful, and customer service was excellent!

Paola Basso Giraldo 
Rating:
5.0

Our check-out gal was amazing. Absolutely great personality for being in Customer Service.

Charlene Lindauer 
Rating:
4.0

My only complaint would be I received the van with an empty tank of gas. The gas light was on. This was a bit of a nervous start to the rental as I was hoping I’d make it to the gas station in time. However, I was compensated for the extra gas I returned it with. The staff members who helped me check in and return, Robert & Luis, were professional and kind. I would definitely do business here again.

Melissa Tafoya 
Rating:
4.0

Customer did not leave a comment.

Tom Bosanko 
Rating:
5.0

The staff there is EXCELLENT!

Alex Johnson 
Rating:
5.0

We have rented here several times and it's always excellent service. They always have what we need short notice and the price is right. The process is super easy and convenient and the reps are very helpful!

Samuel Smith 
Rating:
5.0

Customer did not leave a comment.

PAMELA LOVOTTI 
Rating:
5.0

Customer did not leave a comment.

Nitin Roy 
Rating:
5.0

Robert W. was very helpful and patient during my rental process and return .

Aisha Smith 
Rating:
5.0

The employees are very friendly and helpful. I always and would recommend this address to everyone I know.

Ropate Senikuraciri 
Rating:
5.0

Customer did not leave a comment.

linda vaughn 
Rating:
5.0

Made reservation online. Picked up at scheduled time Everything explained was very clear and professional. Thank You again for great service

Joseph McQuaid 
Rating:
3.0

I would never use the Uhaul app again . The person on duty was helpful. We were forced by the app to drop off the truck at a different location than what the reservation was confirmed for. I had to fill up the tank more and take up more of my time during the holiday than anticipated. I tried to change the drop off location on the app but it only gave me one location that was 30 plus minutes away. The customer service person at the drop off location was sympathetic but there was nothing they could do at that point.

Patricia Gallaher 
Rating:
3.0

Customer did not leave a comment.

Susan Jones 
Rating:
5.0

I love the local location and staff

elia bassin 
Rating:
5.0

No issues at all. Location is too small but nothing you can really do about that. Both employees who helped us out were friendly and easy to work with. Don’t think there should be a charge to use the dolly but that’s not a big deal. Great rates. Overall great experience

anthony toepfer 
Rating:
5.0

Customer did not leave a comment.

Sandy Bergman 
Rating:
5.0

Customer did not leave a comment.

Hellen Brassfield 
Rating:
5.0

Staff was incredibly friendly and helpful. Great experience

Deborah Gonzalez 
Rating:
5.0

This is my go to location. Professional, clean vehicles and nice people. I left my phone in one of the cars the other day and made sure it got back to me. If you're going to rent a moving vehicle, go to the 65th Street location. You won't be disappointed.

ISAAC TORRES 
Rating:
5.0

Thank you for being flexible with our rental, especially when we underestimated the length of time needed to finish our friend’s move.

Douglas Clay 
Rating:
5.0

I never asked his name but the guy helping me today 10/30 at 11:40 was awesome. He was helping me and another person at the same time and get me in and out of there super fast. The multitasking was on point. Props to him and the rest of the staff there. Always friendly and helpful.

Raymond Lake 
Rating:
5.0

Customer did not leave a comment.

Andy Matinog 
Rating:
1.0

Very very very bad location and stuff

Jian Kang 
Rating:
4.0

Let them know where the gas cap it’s not in a place where you would know on your van’s.

Miyoshi Vingan 
Rating:
5.0

The staff at this location are amazing - always extremely knowledgeable and helpful. They always have our equipment ready on time and get us in and out in just a few minutes. We will continue coming back to this specific location in Sacramento because of the staff.

Michael Murza 
Rating:
5.0

Customer did not leave a comment.

jonathan ursino 
Rating:
3.0

Customer did not leave a comment.

Alexander Renteria 
Rating:
5.0

Customer did not leave a comment.

Zenaida Gill 
Rating:
5.0

I did not get a receipt! The "owner" said it was sent electronically.... I do not have a record! I will check my spam folder.

Anthony T. Jones Jones 
Rating:
5.0

Customer did not leave a comment.

Andrew Amicangelo 
Rating:
5.0

The van rental was excellent, almost new with back up cameras, good air conditioning and very clean. The rep helped me with the sign in process which was done by my phone and he and other staff was very professional and helpful.

Carole gilano 
Rating:
5.0

Customer did not leave a comment.

Catherine DeThomas 
Rating:
1.0

Moving is not always a bright new beginning. Sometimes it is an abrupt, sorrowful, painful process for families. Consider this when following up with customers on equipment returns or potential extensions on reservations.

Daniel De 
Rating:
5.0

That guy is so nice!!

Phongthach Senkram 
Rating:
5.0

Customer did not leave a comment.

Eric Carter 
Rating:
5.0

Excellent customer service. I will refer to friends for sure.

Diana Buonacore 
Rating:
1.0

Customer service is bad

jose lopez 
Rating:
5.0

The two location employees who assisted me were friendly and professional.

John Grimaldi 
Rating:
5.0

Customer did not leave a comment.

Ropate Senikuraciri 
Rating:
5.0

Ok!

Volodymyr Chalyi 
Rating:
2.0

Dirty truck, engine fluids dripping down grill, brought it to staff’s attention and they responded that vehicles aren’t cleaned at this location, standing in front of a cart full of cleaning products

Richard Saxton 
Rating:
5.0

Great manager service. Polite and fast although he was alone in the office. Great experience thanks

Larry Mora 
Rating:
4.0

Have more than one employee processing rentals in the morning. There is no reason to have customers wait to rentals processed. It took more than 10-15 minutes to do the paper work. This is even with a computer. This was a Saturday morning. You knew how many customers were going to be there .

Joseph Riccomini 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

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