Comentarios de los clientes para U-Haul at 65th St

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at 65th St

Clasificación general:

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David L.
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El cliente no dejó un comentario.

PETER B.
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El cliente no dejó un comentario.

HAKAM J.
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El cliente no dejó un comentario.

JAMES M.
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El cliente no dejó un comentario.

Michelle V.
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El cliente no dejó un comentario.

Kevin C.
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Very pleasant experience.

Stephanie D.
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El cliente no dejó un comentario.

Andrea J.
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El cliente no dejó un comentario.

Richard V.
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El cliente no dejó un comentario.

Casey Y.
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The agent was very helpful to this novice tower. She took the time to show me how to connect the trailer and make everything was working properly.

JOHN S.
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El cliente no dejó un comentario.

Abolfazl G.
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El cliente no dejó un comentario.

Stephen H.
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El cliente no dejó un comentario.

Christopher M.
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Excellent customer service

Peter K.
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El cliente no dejó un comentario.

Kristin S.
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Wear a mask.

Kathleen H.
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El cliente no dejó un comentario.

Debbie L.
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El cliente no dejó un comentario.

Jorge P.
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The U-HAUL personnel that I dealt with was very nice, I can tell she had great knowledge about her job. My overall experience with U-Haul was great. Happy customer. 😀

Mauricia L.
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Very disrespectful to me and another customer custom that came in for propane. If you're having a bad day or don't feel well, stay home!

Kenneth S.
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Excellent customer service. There was a minor discrepancy with the paperwork, which was quickly resolved. My only suggestion would be to replace the headlights with brighter lights on the 10' truck I rented. The lighting was poor at dusk and the high beams weren't any help either. Fortunately I was familiar driving that section of Highway 1.

Timothy R.
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El cliente no dejó un comentario.

Samantha H.
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The truck bed was dirty and the cab smelled like cigarettes which made my drive quite awful because I got a massive headache from the smell. The tires were slippery in the rain as well and windshield wipers didn't clean very well.

LINDA C.
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El cliente no dejó un comentario.

Jaime G.
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Very satisfied with the service and your personnel

Eli B.
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Clunky and not user-friendly app. App states that keys are in back of truck; keys are located inside, meaning you must go inside to retrieve them. Staff did not offer to move cones so I could get the truck out. Parking for customer vehicles poorly designated and inconvenient. Truck tires not properly inflated.

Aaron L.
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Teach the attendants how to use the online booking software.

Jon P.
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El cliente no dejó un comentario.

Gary R.
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The employee that assisted me was very pleasant - great customer service!

Rita L.
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El cliente no dejó un comentario.

Amanda M.
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The online check in system was horrible. Caused major delays in obtaining the vehicle and starting our project. Clerk at the store wasn't able to help because everything was stuck in the online system. Such a joke and definitely was not contactless check in.

giovanni G.
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El cliente no dejó un comentario.

Sam G.
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Allow more room for parking and easier to enter and exit

Michelle O.
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El cliente no dejó un comentario.

Tim T.
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Parking is not ideal but it's managed well here at this location

Vicki E.
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Very friendly, great customer service! I will come back and refer this location to family and friends!

Kaslon Z.
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Thanks!

Alexander P.
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The inconsistency of online inventory will continue to be one of the most frustrating aspects of using U-Haul. It's obvious the company is making a push to more online less in person transactions yet the various branches can't seem to handle that. Choosing a truck online in a location that's concise tie to for me only to be told moments later that, that truck might now be there when I want it is completely useless and frustrating. Tracking inventory in real time needs to be a bigger priority for uhual.

Patricia C.
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El cliente no dejó un comentario.

Shannon Marie B.
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I used your mobile check in and did not receive a prompt telling me there was a lock on the back of truck for code. I asked the employee working what the code was for and she replied, “I can't tell you, what does your phone say?” It just says a code? Do you need the code to give me a key? I just want the key so I can go. You'll have to look at your phone, she said. I was so disappointed in this persons customer service. But I had moving to do, so I explored the truck on my own and discovered the lock. She should NOT be in customer service. Or perhaps needs better training. I would likely go to another location in the future to avoid unnecessary attitude.

Jeramiah S.
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El cliente no dejó un comentario.

Amanda G.
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Have done business at this location before and will continue.

Patricia B.
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El cliente no dejó un comentario.

Alexander L.
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El cliente no dejó un comentario.

Pamela L.
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I was the first customer and my truck was all ready to go. I did the mobile registration and it saved a lot of time.

Robert S.
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El cliente no dejó un comentario.

Mary K.
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El cliente no dejó un comentario.

Lana H.
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El cliente no dejó un comentario.

Marsena S.
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El cliente no dejó un comentario.

Jason V.
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The attendant was quick, courteous and professional! She did an amazing job!

Michele N.
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The representative was terrible. He was condescending and rude. Very poor customer service.

Edna K.
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Great Team there!

Michael R.
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El cliente no dejó un comentario.

Marika S.
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Fastest Service and friendly staff..Close to home too.I love it.

Ryan B.
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Get a location with some space. This place is so small it make a fast food drive through look like a freeway

Omar C.
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El cliente no dejó un comentario.

Valerie P.
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The staff was professional and personable. I however was disappointed that renting a small truck for 3 hours to move a few things for my elderly mother would run over $100.00.

Patrick M.
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El cliente no dejó un comentario.

Gust K.
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El cliente no dejó un comentario.

Hien D.
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Simple procedures and quick. Very good. Thank you very much.

Sukmawaty W.
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El cliente no dejó un comentario.

Alston C.
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Your Staff was GREAT I had the truck for 3 days no problems at all. I will be moving in a month and will need you.

Douglas P.
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It was a good experience the Lady that helped me was knowledgeable at what she does and very helpful I give her an A+. I will use U-Haul again if the needs arouse. Thank you for being there. Doug

Murphy D.
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El cliente no dejó un comentario.

Adele S.
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I requested to reserve a 15 ft truck After looking at both the 10 ft and 15ft trucks. I said I want the 15ft truck because it had the mother's attack. The lady helping me reserves the 10ft truck and I did not catch it. My mother just died and I'm not at my best. I wish she had listened to me better. When I showed up to pick up the truck there were no 15ft trucks available. So, instead of one run to my storage, I had to do two runs. Very dissatisfied and disappointed.

randy B.
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El cliente no dejó un comentario.

Aleksandr P.
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El cliente no dejó un comentario.

Ahmad P.
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El cliente no dejó un comentario.

Cinamon V.
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El cliente no dejó un comentario.

Siena S.
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I was charged for damage to the truck that was clearly not caused by me. The photos of the front of the truck hadn't been updated since March and when I did my walk around I didn't think to look under the bumper where someone had hit a pole. The manager at this location would not come out to discuss with me. I have always had good experiences with uhaul until this one.

Lise B.
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Customer service was excellent, friendly, efficient and knowledgeable.

Theresa B.
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El cliente no dejó un comentario.

Brandon W.
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I felt comfortable going into the situation because I was called the night before by an employee at the location wanting to confirm that I was going to be coming early in the morning and told me that everything was ready to go. I showed up on time for my booking at 5:00 a.m. and I did not leave the facility with a truck until 5:40 a.m. I had arrangements for drop offs and pickups so this was very stressful not being able to leave soon after I arrived for my 5:00 a.m. booking. The mobile app was very glitchy and kept kicking me out of the processing page over and over again. After finally getting to the page that illustrates what truck your order is assigned to I went to the back of the truck to unlock the padlock so I could retrieve the key. The page said that the password was DARE. I was able to spell out D, A, and R but when I attempted to move the last row to the letter E I was unable to scroll at all. I spent a good amount of time trying to move the last column for the padlock. I finally decided to try the same code for the truck next to mine and it worked right away. Upon returning my rental I explained to the employee what happened and she told me that I didn't press hard enough on the lock. I spent a lot of time trying to get it to budge. I also explained to her that I put $20 in gas (6 gallons) in the vehicle because I went 44 miles. I voiced my concern because the gas meter did not move at all initially and during the drive over to the return location. The employee ignored me and took a look at the gas gauge. I had my receipt in my hand for the gas and attempted to show her. She completely ignored me. I then asked her about some of the charges that were on my account and she said that I needed to call to figure out what was wrong. She said "I don't know". I explained to her that I was not trying to argue with her. I asked if there was anything she could do to look into it and she told me to call. I then asked her for a printout of the receipt and she told me that she emailed it to me. I went inside to another employee and asked her to print out the receipt and she was very helpful. The second woman that helped me told me I was charged for gas because she said that the tank was at three quarter full when in actuality it was under the three-quarter mark when I picked it up. I explained to her that I appreciated her taking the time because the previous woman completely pushed me away. I have used U-Haul for years and I have gone to this location several times in the past. It was unpleasant because I felt like I wasn't being heard at all and me not being able to unlock the first truck was my fault because I didn't press down hard enough. The second padlock worked right away with zero resistance thankfully.

Shirley W.
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El cliente no dejó un comentario.

Jeffrey N.
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The pre check in did not save time. I was asked the same questions at the counter, additional questions that could have been entered online, the credit card had to be rerun, multiple signatures on the electronic pad, and then they they printed the papers. When I rent a car the packet and key are ready at the counter.

Leandro A.
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El cliente no dejó un comentario.

shawn S.
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Make sure it is clean . The car carrier provided had oil all over and I had to clean before I could use it.

Barlow S.
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El cliente no dejó un comentario.

Denisha W.
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No one told me there was an after hour fee that I was charged $20 for when I reserved the truck for 8 hours.

Jesse R.
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I would like to give a shout out to Vee or the young lady that does the truck check- ins in the morning. She is amazing. Excellent customer service. She is very helpful and kind. I rent from U-HAUL all the time and she has NEVER had a bad attitude or rude. She is always happy and has a smile one her face. I love her !! Promote her or give her a raise !!

Kevin F.
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Everything was good except the price was to high

Theresa V.
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It seems like the ownership or management has changed. I have used this location and usually the service is great. Yesterday, the clerk was LAZY, never walked outside with me, there was no other customer in store when I arrive. I had trouble getting the lock open on the back and she drug her lazy @SS outside as slowly as possible. Then when I asked if I was supposed to take the lock she said "no this is ours" very nastily and then when I told her I didn't realize that she asked why I raised my voice and I said "because you are being unhelpful and dismissive. I'm spending my money here so it you didn't want to come to work today you should have kept your ---- at home." Upon returning the guy who helped me outside was very nice, and that is the kind of service I am used to getting at 65th. I did an online check-in so at best she should have come outside to help me, she was NOT busy at the time.

jenny K.
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El cliente no dejó un comentario.

Momoh M.
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El cliente no dejó un comentario.

David N.
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El cliente no dejó un comentario.

Frederick G.
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El cliente no dejó un comentario.

Johannes D.
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El cliente no dejó un comentario.

Jessica V.
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El cliente no dejó un comentario.

Keith J.
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Simple process. Thanks so much.

Kenneth A.
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Your staff at this location is super friendly and helpful. I can't think of anything you can to to improve.

Patricia J.
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I was taken care of promptly at 9:00 AM. It is not enough time to return at 3:00 PM, and I tried to extend the time. The phone was more than 5 minute wait and the location on my smart phone was hard to find. The staff were professional and helpful. I'll be back!

Shannon O.
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My only complaint is that we got charged an extra day of truck rental and insurance. I didnt notice until the next day and i was credited back the charges.

Elise D.
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I had the worst experience with your employee today. I pulled into the lane designated for equipment returned which is closest to the building, employee asked me to back the trailer to the far side of the parking lot when there's not enough room to back up where she was asking me to back up. Considering the amount of customer vehicles that were in the parking lot and the allotted space I was unable to maneuver the trailer. The employee then tried to instruct me on which way to turn my vehicle- I told her that I was uncomfortable taking instructions from her because if something were to happen I would be liable as the driver. I asked her why she was asking me to back the trailer in when I've never been asked before- the employees always unhitch me and send me on my way. The employee was very confrontational and said no we have you park it. I refused due to my concerns over safety and the high probability of damage- the employee then unhitched the trailer and dropped the trailer to the ground without applying the landing gear. I did not get her name but I do have a picture of her and the trailer sitting on the floor after she unhitched it. I am so confused as to why the employee was so lazy and tried to force me into a potential serious situation then proceeded to mishandle equipment.

Samone G.
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The workers here were really rude when processing my reservation and didn't seem to enjoy their job. Also, I was called another persons name although the worker was looking right at my reservation order and laughed when I corrected him.

Christopher J.
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Your app never works for returning trucks. On Apple products (2 different iPhones and an iPad) it never accepts the location, and thus you cannot continue. On Android, it allows you to get as far as taking a picture of the gas gauge, then loops to the beginning of the process. Otherwise, it was fine.

Katherine V.
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Poor Customer servince from General Manager. She was rude, very immature, and had no customer service skills. I called the branch manager 3 times about my expperience and customer service, and my call was never returned. I guess customer satisfaction is of no value. I will never use your company again!

Teri H.
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FRIENDLIER STAFF

Beltroy H.
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Great service

Andrew M.
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Communicate your policy on late returns to rental customers. My rental period was set to end after hours on a Sunday. I returned the truck about 3 hours late (10pm instead of 7), but was charged for a full second day. I recognize that this is a reasonable policy (so I did not dispute the charge), but I was never informed in advance that I would be charged for a full second day rental period (and another day of the insurance) if the rental was returned slightly late. I have had similar U-haul rental experiences where the location owner instructed me to simply return the truck before start of business the following day. So because I was never informed that a slightly late return would result in a full day's charge, I assumed there was some leeway with respect to the after-hours return time. This potential up-charge should be clearly communicated to prospective customers, along with exactly when the up-charge will be applied (i.e., 1 minute late, 1 hour late?)

Joseph D.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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