Customer Reviews for U-Haul at 39th Expressway

3,476 comentarios

4050 NW 39th   Oklahoma City, OK 73112
(Btwn Portland & Meridian)

(405) 946-0751

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(405) 946-0751

4050 NW 39th
Oklahoma City, OK 73112
(Btwn Portland & Meridian)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

My U-Haul truck died twice and I had to have a friend jump it both times in order to get it started. I requested road side assistance after it first died. Because they couldnt get to me quickly, I called a friend for a jump. When they came, the truck started right up and battery apparently looked fine. They left and then I tried to start the truck, which didn't start again and needed to be jumped.

EVAN W. 
Rating:
5.0

Great customer service

TARA S. 
Rating:
5.0

Customer service was great

MAELETHA G. 
Rating:
5.0

Great customer service, thank you ladies.

PARITA J. 
Rating:
5.0

This location is ran beautifully, very appreciative of the staff there.

Deshoan M. 
Rating:
5.0

You don't need no improvement you're doing a wonderful job with what you have right now I appreciate it the way I was treated as a customer again thanks

CLEO H. 
Rating:
5.0

Customer did not leave a comment.

WASSIM A. 
Rating:
5.0

Customer did not leave a comment.

J B. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
3.0

The truck didn't have a ramp, nor running boards, which made it very difficult to move furniture, and get in and out of the vehicle. I didn't realize that it had no ramp until I made it to my destination, and it wasn't stated at the time of the rental, I would not have rented it if I had known this up front, thank you.

QUEEN S. 
Rating:
3.0

Customer did not leave a comment.

DAVID H. 
Rating:
2.0

There was a lot of play in this truck's steering wheel. It did not feel safe to drive it on the highway, so I used side streets. Sure wouldn't accept it for a cross country move. Also, I would have been a lot happier if personnel were wearing face masks. They seemed to be oblivious of the new surge in covid cases. Otherwise, truck was clean and the clerk made an effort to switch me to a 15' truck when I realized the 10' I'd reserved didn't have a loading ramp.

VICKI M. 
Rating:
5.0

Very quick service to attach and unattach trailer.

KENNETH M. 
Rating:
1.0

I was charged for gas when I retuned the vehicle with more gas then it left the yard with.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Excellent staff with a strong customer focus.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Only one mover shows up.

Pamela Y. 
Rating:
3.0

Your company website is bullshit. I made a reservation for a car hauler and the website said ALL GOOD. I get the location and they tell me I can't rent it. Fix your shit. I wasted gas and an hour and a half of my time over that bullshit. You're luck I don't sue your dumb asses

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

ROCKNE G. 
Rating:
5.0

Called ahead and reserved a trailer. Took about 5-7 minutes to complete information and payment. They hooked up the trailer and lights and we were gone in 10 minutes.

SAMUEL A. 
Rating:
5.0

Had a very good experience would rent again.

RICHARD B. 
Rating:
3.0

Customer did not leave a comment.

AMY M. 
Rating:
3.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY C. 
Rating:
5.0

Nice friendly staff & all my needs where met. Thanks again you guys!!!!

SHANEKIA L. 
Rating:
5.0

Customer did not leave a comment.

TYRONE J. 
Rating:
5.0

Customer did not leave a comment.

TODD E. 
Rating:
5.0

It was great.

Jackson N. 
Rating:
5.0

I am 100% satisfied with my experience. Kyla was an awesome representative of Uhaul. She was my main contact through my entire experience. Friendly. Knowledgeable. Professional. Informative. And her attention to detail saved me money. She is modest yet a champion. She is reserved but packed with a punch. In all honesty this move was the absolute worst I have ever had. The ONLY great part was Kyla and the team at this location. Seriously if it was not for their willingness to help me as I navigated through my comedy of errors, I could not have moved forward. I feel like I have made a new friend. Because of my 100% satisfaction. This location is now “My” UHAUL location, but I will refer all of my friends and family here as well. Thank you! You made an otherwise tragic and awful move, bearable. You're the best!! Thank you!

LANI M. 
Rating:
5.0

Customer did not leave a comment.

Todd E. 
Rating:
5.0

Great customer service, the two young ladies on duty worked so professionally helping myself and another customer that was in your place of business. I always enjoy coming to your location. Sincerely Mrs. Johnson and son

TYRONE J. 
Rating:
5.0

Customer did not leave a comment.

PAT H. 
Rating:
5.0

Good customer service

TAMARA V. 
Rating:
5.0

Everyone was helpful and all have a good sense of humor. Very easy to talk to and get information about your rental. I will be going back to get a truck soon.

STEPHEN W. 
Rating:
5.0

Let the customer know that there is cosmetic damage and they are noted

BARBARY P. 
Rating:
4.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

Exceptional service

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

They were very professional and very friendly...... Great store... Great people...

BENJAMIN M. 
Rating:
3.0

I was double charged for the one dolly I requested and received

DUSTYE W. 
Rating:
1.0

Fix latches so they don't stick. My boyfriend messed up his back and we wasted 1 hour driving back to the store to have a worker use a tool that we shouldn't be responsible for to get the door to close.

MELANIE H. 
Rating:
5.0

Amazing service fee rom everyone but even better attention of rom mr frwnch the manager give this man a promotion. He fixed my truck lights in order for me to u SS e the trailer OMG I am impressed. Thank you guys

ISAIAS V. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
4.0

Customer did not leave a comment.

Traci V. 
Rating:
5.0

The customer service was great, don't change anything. Give the guys a raise if need be to keep them.

Tom H. 
Rating:
5.0

Great staff! New, clean equipment

MARCO C. 
Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
5.0

No Problems / No Comments

James N. 
Rating:
5.0

Customer did not leave a comment.

Niilo S. 
Rating:
5.0

Service was the best I have ever had from haul

DOUGLAS M. 
Rating:
5.0

I think the turn in took less than three minutes! They had the trailer inspected, unhitched, furniture pads counted and turned in, and my email receipt received in no time at all!

John S. 
Rating:
5.0

Customer did not leave a comment.

ERIK S. 
Rating:
5.0

One of the chains supporting the trailer tail gate was broken.

KENNETH M. 
Rating:
5.0

Excellent service fair and honest

DEANA D. 
Rating:
5.0

Great customer service, keep up the great service.

BETTY R. 
Rating:
5.0

Excellent customer service all the way around with no hassles. Now if U Haul can get the folks at the Cheyenne Wy location on Central Ave similar customer experience it would be great. Location at the Cheyenne Wy located on Central is the most ill prepared and the worst customer service I rented from Penske. It was that bad. 100% UNSATISFACTORY

WAYNE S. 
Rating:
5.0

They were so nice and the rental van was super clean! Great experience

TILLY M D. 
Rating:
5.0

Customer did not leave a comment.

JOANNA G. 
Rating:
5.0

Customer did not leave a comment.

roy don V. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

IRENE D. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA A. 
Rating:
1.0

The truck was not cleaned properly....actually had marijuana leaves and buds in the bed and on the ramp. Truck smelled of marijuana leaving my belongings smelling of marijuana. Cannot believe I was charged $400.00 for a truck that wasn't cleaned and a GM that wasn't empathetic with the situation. There are too many options for me to risk using U-Haul ever again.

MICHAEL B. 
Rating:
5.0

I had an outstanding, and very convenient rental experience. The owner was extremely knowledgeable. and helpful. This will be my go-to place to get rentals from now on!

JERRY N. 
Rating:
5.0

This location and staff are absolutely incredible!! Please give them raises!

JEROD T. 
Rating:
5.0

Customer did not leave a comment.

BARBARA T. 
Rating:
5.0

Customer did not leave a comment.

KENNYON W. 
Rating:
5.0

Great service, everything was ready and on time, and easy process

CHARLES G. 
Rating:
5.0

No problems with location. It was frustrating to receive a text message stating that I had to call the location from U-Haul that morning.

STEFAN M. 
Rating:
5.0

Customer did not leave a comment.

JARED R. 
Rating:
5.0

Customer did not leave a comment.

JESSICA V. 
Rating:
5.0

Nathan French should be given a significant raise, or at the very least a bonus. Not only did Nate take care of me, and resolved all my issues (none of which where this location's fault), he was installing a hitch, training a new employee, giving guidance/assistance to other employees, and troubleshooting issues with several customers; impressive multitasking. And he always remained polite and respectful to me and the other customers.

MICAH P. 
Rating:
5.0

Nothing!!!! Staff were friendly and so helpful!!!!

LAUREN G. 
Rating:
5.0

Keep doing what you guys doing

ARIDULLAH S. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE R. 
Rating:
5.0

this is my favorite location . very very friendly staff

SALAH G. 
Rating:
1.0

You can train your managers to be more compassionate especially about certain circumstances I was just trying to help my ex get moved and was told my card wouldnt be charged anymore since he was in jail and the rental was in his name. Your manager at the 39th store in OKC proceeded to chew my ass out and tell me I shouldnt help people out like that. I have been having a shit week which is ending with dhs at my home because my ex is being a dick. I was trying to get milk when I couldn't because there was another 107 charge on my card. I got hung up on 2 times and sat on hold 3 times to talk to someone and she treated me like shit. I get that I used my card to rent the uhaul. But I'm a single mom and can not afford these charges It overdrafted my account and now I have no milk for my kids. She really should not be in the position where she deals with people. I'm not trying to scamm you or get something for free. The uhaul sat at my house another 4 days before they came and got it. I didn't now drive I all as the keys were with the guy who rented it. A little compassion goes a long way. She didn't have to be a bitch to me. I have enough going on in my life right now to have some lady who knows nothing about my situation to chew me out and be a bitch.

JOSEPH D. 
Rating:
5.0

Amazing customer service. Highly recommend. Very friendly.

Kevin B. 
Rating:
5.0

This is the best truck rental experience I've ever had! Truck was clean and well maintained, staff was helpful and friendly. I'll definitely be back!

Lisa L. 
Rating:
1.0

Customer did not leave a comment.

Sara H. 
Rating:
5.0

Nathan was very helphul and froendly.

Roger R. 
Rating:
1.0

This location ripped me off! We drove the truck 12 miles total, never left it idling, and did not haul a heavy load. We put in 1.5 gallons of gas before returning it. They then billed me for 4 gallons of gas, at nearly $5 per gallon. So, according to them, you can expect to get just over 2 miles to the gallon.

DENISE B. 
Rating:
4.0

Staff was helpful and friendly

ROBERT H. 
Rating:
5.0

Service was excellent. No improvement needed.

JESSE B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

The truck was not properly maintained and it was not aligned. It was extremely dangerous driving it the 300 miles that had to be driven.

Janette M. 
Rating:
3.0

A smile goes a long way Everyone has bad days however when in retail , customer service entails us managers, reps, sales associates etc .., to put all personal feelings aside and assist the customer professionally and courteous

ANGELA S. 
Rating:
5.0

Staff was very helpful and friendly, This was my first time using uhaul and I will definitely be using them again the next time I move

AARON D. 
Rating:
5.0

Excellent service! I didnt see any improvements necessary.

JOHN K. 
Rating:
3.0

The price I ended up paying had no correlation with the price I thought I'd pay. When I reserved the pickup online it said I'd pay around 69$ at pickup for 72 hours and .69 a mile upon return. I even overestimated the miles we'd drive. But I extended my time by 3 hours and ended up paying nearly $180!! I am not impressed with the price at all. And the environmental tax is for what exactly? Anyway I'm just kinda blah with the whole experience with uhaul. The people were pretty nice even if they weren't very helpful with the explanation of prices.

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

randy B. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
4.0

Customer did not leave a comment.

REVEL R. 
Rating:
5.0

The customer service was great very helpful and blessed very pleasant to accommodate my needs

NATHAN N. 
Rating:
5.0

Customer did not leave a comment.

TYLER C. 
No reviews have been submitted for this location.

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