Customer Reviews for U-Haul at 39th Expressway

3,447 reviews

4050 NW 39th   Oklahoma City, OK 73112
(Btwn Portland & Meridian)

(405) 946-0751

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(405) 946-0751

4050 NW 39th
Oklahoma City, OK 73112
(Btwn Portland & Meridian)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TODD E. 
Rating:
5.0

It was great.

Jackson N. 
Rating:
5.0

I am 100% satisfied with my experience. Kyla was an awesome representative of Uhaul. She was my main contact through my entire experience. Friendly. Knowledgeable. Professional. Informative. And her attention to detail saved me money. She is modest yet a champion. She is reserved but packed with a punch. In all honesty this move was the absolute worst I have ever had. The ONLY great part was Kyla and the team at this location. Seriously if it was not for their willingness to help me as I navigated through my comedy of errors, I could not have moved forward. I feel like I have made a new friend. Because of my 100% satisfaction. This location is now “My” UHAUL location, but I will refer all of my friends and family here as well. Thank you! You made an otherwise tragic and awful move, bearable. You're the best!! Thank you!

LANI M. 
Rating:
5.0

Customer did not leave a comment.

Todd E. 
Rating:
5.0

Great customer service, the two young ladies on duty worked so professionally helping myself and another customer that was in your place of business. I always enjoy coming to your location. Sincerely Mrs. Johnson and son

TYRONE J. 
Rating:
5.0

Customer did not leave a comment.

PAT H. 
Rating:
5.0

Good customer service

TAMARA V. 
Rating:
5.0

Everyone was helpful and all have a good sense of humor. Very easy to talk to and get information about your rental. I will be going back to get a truck soon.

STEPHEN W. 
Rating:
5.0

Let the customer know that there is cosmetic damage and they are noted

BARBARY P. 
Rating:
4.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

Exceptional service

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

They were very professional and very friendly...... Great store... Great people...

BENJAMIN M. 
Rating:
3.0

I was double charged for the one dolly I requested and received

DUSTYE W. 
Rating:
1.0

Fix latches so they don't stick. My boyfriend messed up his back and we wasted 1 hour driving back to the store to have a worker use a tool that we shouldn't be responsible for to get the door to close.

MELANIE H. 
Rating:
5.0

Amazing service fee rom everyone but even better attention of rom mr frwnch the manager give this man a promotion. He fixed my truck lights in order for me to u SS e the trailer OMG I am impressed. Thank you guys

ISAIAS V. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
4.0

Customer did not leave a comment.

Traci V. 
Rating:
5.0

The customer service was great, don't change anything. Give the guys a raise if need be to keep them.

Tom H. 
Rating:
5.0

Great staff! New, clean equipment

MARCO C. 
Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
5.0

No Problems / No Comments

James N. 
Rating:
5.0

Customer did not leave a comment.

Niilo S. 
Rating:
5.0

Service was the best I have ever had from haul

DOUGLAS M. 
Rating:
5.0

I think the turn in took less than three minutes! They had the trailer inspected, unhitched, furniture pads counted and turned in, and my email receipt received in no time at all!

John S. 
Rating:
5.0

Customer did not leave a comment.

ERIK S. 
Rating:
5.0

One of the chains supporting the trailer tail gate was broken.

KENNETH M. 
Rating:
5.0

Excellent service fair and honest

DEANA D. 
Rating:
5.0

Great customer service, keep up the great service.

BETTY R. 
Rating:
5.0

Excellent customer service all the way around with no hassles. Now if U Haul can get the folks at the Cheyenne Wy location on Central Ave similar customer experience it would be great. Location at the Cheyenne Wy located on Central is the most ill prepared and the worst customer service I rented from Penske. It was that bad. 100% UNSATISFACTORY

WAYNE S. 
Rating:
5.0

They were so nice and the rental van was super clean! Great experience

TILLY M D. 
Rating:
5.0

Customer did not leave a comment.

JOANNA G. 
Rating:
5.0

Customer did not leave a comment.

roy don V. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

IRENE D. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA A. 
Rating:
1.0

The truck was not cleaned properly....actually had marijuana leaves and buds in the bed and on the ramp. Truck smelled of marijuana leaving my belongings smelling of marijuana. Cannot believe I was charged $400.00 for a truck that wasn't cleaned and a GM that wasn't empathetic with the situation. There are too many options for me to risk using U-Haul ever again.

MICHAEL B. 
Rating:
5.0

I had an outstanding, and very convenient rental experience. The owner was extremely knowledgeable. and helpful. This will be my go-to place to get rentals from now on!

JERRY N. 
Rating:
5.0

This location and staff are absolutely incredible!! Please give them raises!

JEROD T. 
Rating:
5.0

Customer did not leave a comment.

BARBARA T. 
Rating:
5.0

Customer did not leave a comment.

KENNYON W. 
Rating:
5.0

Great service, everything was ready and on time, and easy process

CHARLES G. 
Rating:
5.0

No problems with location. It was frustrating to receive a text message stating that I had to call the location from U-Haul that morning.

STEFAN M. 
Rating:
5.0

Customer did not leave a comment.

JARED R. 
Rating:
5.0

Customer did not leave a comment.

JESSICA V. 
Rating:
5.0

Nathan French should be given a significant raise, or at the very least a bonus. Not only did Nate take care of me, and resolved all my issues (none of which where this location's fault), he was installing a hitch, training a new employee, giving guidance/assistance to other employees, and troubleshooting issues with several customers; impressive multitasking. And he always remained polite and respectful to me and the other customers.

MICAH P. 
Rating:
5.0

Nothing!!!! Staff were friendly and so helpful!!!!

LAUREN G. 
Rating:
5.0

Keep doing what you guys doing

ARIDULLAH S. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE R. 
Rating:
5.0

this is my favorite location . very very friendly staff

SALAH G. 
Rating:
1.0

You can train your managers to be more compassionate especially about certain circumstances I was just trying to help my ex get moved and was told my card wouldnt be charged anymore since he was in jail and the rental was in his name. Your manager at the 39th store in OKC proceeded to chew my ass out and tell me I shouldnt help people out like that. I have been having a shit week which is ending with dhs at my home because my ex is being a dick. I was trying to get milk when I couldn't because there was another 107 charge on my card. I got hung up on 2 times and sat on hold 3 times to talk to someone and she treated me like shit. I get that I used my card to rent the uhaul. But I'm a single mom and can not afford these charges It overdrafted my account and now I have no milk for my kids. She really should not be in the position where she deals with people. I'm not trying to scamm you or get something for free. The uhaul sat at my house another 4 days before they came and got it. I didn't now drive I all as the keys were with the guy who rented it. A little compassion goes a long way. She didn't have to be a bitch to me. I have enough going on in my life right now to have some lady who knows nothing about my situation to chew me out and be a bitch.

JOSEPH D. 
Rating:
5.0

Amazing customer service. Highly recommend. Very friendly.

Kevin B. 
Rating:
5.0

This is the best truck rental experience I've ever had! Truck was clean and well maintained, staff was helpful and friendly. I'll definitely be back!

Lisa L. 
Rating:
1.0

Customer did not leave a comment.

Sara H. 
Rating:
5.0

Nathan was very helphul and froendly.

Roger R. 
Rating:
1.0

This location ripped me off! We drove the truck 12 miles total, never left it idling, and did not haul a heavy load. We put in 1.5 gallons of gas before returning it. They then billed me for 4 gallons of gas, at nearly $5 per gallon. So, according to them, you can expect to get just over 2 miles to the gallon.

DENISE B. 
Rating:
4.0

Staff was helpful and friendly

ROBERT H. 
Rating:
5.0

Service was excellent. No improvement needed.

JESSE B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

The truck was not properly maintained and it was not aligned. It was extremely dangerous driving it the 300 miles that had to be driven.

Janette M. 
Rating:
3.0

A smile goes a long way Everyone has bad days however when in retail , customer service entails us managers, reps, sales associates etc .., to put all personal feelings aside and assist the customer professionally and courteous

ANGELA S. 
Rating:
5.0

Staff was very helpful and friendly, This was my first time using uhaul and I will definitely be using them again the next time I move

AARON D. 
Rating:
5.0

Excellent service! I didnt see any improvements necessary.

JOHN K. 
Rating:
3.0

The price I ended up paying had no correlation with the price I thought I'd pay. When I reserved the pickup online it said I'd pay around 69$ at pickup for 72 hours and .69 a mile upon return. I even overestimated the miles we'd drive. But I extended my time by 3 hours and ended up paying nearly $180!! I am not impressed with the price at all. And the environmental tax is for what exactly? Anyway I'm just kinda blah with the whole experience with uhaul. The people were pretty nice even if they weren't very helpful with the explanation of prices.

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

randy B. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
4.0

Customer did not leave a comment.

REVEL R. 
Rating:
5.0

The customer service was great very helpful and blessed very pleasant to accommodate my needs

NATHAN N. 
Rating:
5.0

Customer did not leave a comment.

TYLER C. 
Rating:
5.0

Customer did not leave a comment.

Jay B. 
Rating:
5.0

Nice staff, very welcoming.

Charles R. 
Rating:
5.0

Nothing, it was the best u-haul experience I've ever had.

DERRIK H. 
Rating:
5.0

The ignition wouldn't turn unless you moved the key back and forth while turning the wheel back and forth. Took me up to 5-10 mins to get it to start, so I left it running which used more gas that I had to replace. All in all though, the lady was great who helped me. She was quick and efficient to get me in and on my way and once I returned I had a quick check out, which I appreciated!

KENZIE F. 
Rating:
5.0

The 24/7 mobile pickup was a nightmare. Our wait time was over an hour after we arrived at the pickup lot. The instructions we got for where to locate the vehicle number was backwards. If it wasn't for the lot owner answering her phone after hrs, it would've taken us longer to find it. She was a great help.

Shamiel G. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY K. 
Rating:
5.0

Customer did not leave a comment.

ANNA T. 
Rating:
5.0

Customer did not leave a comment.

TAIT S. 
Rating:
5.0

Customer did not leave a comment.

DON H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Very nice and helpful.

VIRGINIA L. 
Rating:
5.0

Everything was easy, timely, and very professional.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Killed a few roaches in the vehicle, but that's not your fault as they were probably from the previous renter

Troy H. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

CARMEN H. 
Rating:
5.0

Customer did not leave a comment.

JACK M. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN E. 
Rating:
5.0

The staff was great, had a great experience.

BETTY R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD U. 
Rating:
5.0

Customer did not leave a comment.

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

SLADAN K. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
No reviews have been submitted for this location.

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