Customer Reviews for U-Haul at 39th Expressway

3,602 comentarios

4050 NW 39th   Oklahoma City, OK 73112
(Btwn Portland & Meridian)

(405) 946-0751

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(405) 946-0751

4050 NW 39th
Oklahoma City, OK 73112
(Btwn Portland & Meridian)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

VincentR I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheila S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer T. 
Clasificación:
5.0

El cliente no dejó un comentario.

salah G. 
Clasificación:
1.0

The truck I drove wouldn't start I was stuck for over an hour until my son was able to leave work and come start the truck for me. The U-Haul experience was terrible

Monette J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brooke S. 
Clasificación:
4.0

El cliente no dejó un comentario.

REGINALD W. 
Clasificación:
3.0

The truck was dirty, there was no dolly and the A/C would only blow out the defrost vent!

Joe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lily V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin T. 
Clasificación:
3.0

This was my fifth time moving with U-Haul, and I've never been so upset. I reserved a 9' ft cargo van. When I arrived to pick it up, Chance said it had not been returned by the previous renter. I instead had to take a 10 ft box truck and was charged significantly more, even though I did not want a larger vehicle. I think when equipment is not ready to use, U-Haul employees should honor their $50 reservation guarantee. I was even charged $.20 extra per mile for having to take a larger truck that I didn't feel as comfortable driving. When I mentioned the $50 guarantee to Chance, he said that it only applies if there is no equipment available in the entire state of Oklahoma at all. I find that hard to believe. If that's true, the guarantee needs to be worded differently. I will not be using U-Haul again, as long as I can help it. This was overall a bad experience.

Madison M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mayetta B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack M. 
Clasificación:
5.0

keep the good work

salah G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christan K. 
Clasificación:
5.0

Fast, good price, Stress free sign up. GREAT!

Clovis C. 
Clasificación:
5.0

Great customer service from the young man who took care of me I wish I would have taken his name because he needs a promotion. Thank you for your hospitality.

ISAIAS V. 
Clasificación:
4.0

The rental from this location was smooth and easy.

Ashley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

alondra D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie G. 
Clasificación:
5.0

Absolutely nothing.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra M. 
Clasificación:
5.0

The young man who assisted me was kind, courteous and professional.

john W. 
Clasificación:
5.0

This is the only location I will rent from they are great and never rude I would recommend anyone to come to this location the guys are wonderful.

Virginia L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittney L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAZARO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damon H. 
Clasificación:
5.0

Great service 👏

Christopher W. 
Clasificación:
4.0

I was charged 1 mile than drove the miles when got truck was 745 i returned 786 other than that it was ok

Benny C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deneisha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt H. 
Clasificación:
5.0

The vehicle's air did not work well.

Isaac Z. 
Clasificación:
5.0

Very helpful and professional employees

Karwn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex K. 
Clasificación:
1.0

I towed my car from Houston to OKC. When I turned the equipment in, my car was dead and needed to be jumped so I could take it off the tow dolly. The employees at this location explained that they couldn't use a truck to help, and that they also couldn't use their personal vehicles because they were on “company time”. I spent over $1000 on the truck and moving supplies only to be told that if I wanted help, I would have to call the roadside assistance number despite being literally at the Uhaul store. I want whoever reads this to do their best to put themselves in my shoes and think about the customer service I received after spending $1000 with this company. I sincerely hope someone calls those employees and explains to them what customer service is. They need it. Badly.

Colin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

jeffery D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHONEETRA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
3.0

The associate that checked the truck back in was not very friendly... just didn't smile or act very interested... the mirror was damaged and I had every intention of paying for it..... she acted like I did it on purpose.. just unfriendly in my opinion

Mark P. 
Clasificación:
5.0

They were very helpful and professional

Tracy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl W. 
Clasificación:
5.0

The woman who waited on me went above and beyond to get my lights working. An EXCELLENT worker.

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Iulian T. 
Clasificación:
3.0

Maybe they were understaffed I'm not sure but it was a good experience. Nothing over the top but it was good.

William G. 
Clasificación:
5.0

Only issue I encountered is that I did not ever receive an emailed receipt after the rental, or haven't received one yet (as of two days after the rental).

Jon M. 
Clasificación:
5.0

The keys were not left in the car. I had to pay the guys that were helping me move an extra hour since we had to wait to get the keys of the truck. Also, the initial reservation was for a 26 ft truck and I was called the night before to change my reservation over to a 20ft truck. I didn't mind that but I did mind that my requests of 2 dolly's were not transferred.

Miguel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Went out of there way to return prescription glasses and house keys left in vehicle

Georgia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gequala B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy C. 
Clasificación:
5.0

Excellent customer service. Very helpful

Joey B. 
Clasificación:
5.0

All good.

Kathy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura G. 
Clasificación:
5.0

Very professional, very friendly won't use any other Uhaul... I have one right down the street from where I live I don't go there cause they're not as professional or friendly... The one I go to is about between 5-7 miles away and that's where we go.. That must tell you something about the store on 39th Expwy.... They're very awesome....

BENJAMIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gay S. 
Clasificación:
4.0

Nice people working here. The only thing I would have changed is to have them put my son-in-law on the paperwork to make me feel better about allowing him to drive the truck too. They did tell me verbally it was okay. Overall a good experience.

Troy S. 
Clasificación:
5.0

Guys at this location ate always great!! Keep up the great work.

DONALD M. 
Clasificación:
5.0

Very professional and fast hook-up

DONNA D. 
Clasificación:
5.0

Give your great guys a raise

ALDO RAUL M. 
Clasificación:
5.0

We're good. Thank you.

eric M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVE C. 
Clasificación:
5.0

Very courteous and professional. Made our rental super easy, and they even put in the hitch ball that I needed. Super experience. Highly recommend this location

Jason C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooke P. 
Clasificación:
1.0

Don't blame the customer. Don't look at your phone and say, all I know is what's on the computer. Say, I can see you're displeased, what can we do to make it right. Don't blame the Texas people. In Texas they suggested I rent a big truck and haul my personal vehicle for additional charges of coarse. You failed to meet my expectations.

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim K. 
Clasificación:
5.0

Great experience. They had the reserved trailer ready to go. Very quick service.

MICHAEL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shatera H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim K. 
Clasificación:
5.0

Service was great

JOHN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
5.0

This is by far the best Uhaul location I have ever used. The guys are great!!!

Dianna H. 
Clasificación:
3.0

I have been renting from this location at least 2 to 3 times a year. Usually, I would recommend them to anyone. This time the staff was not very friendly and/or helpful. The truck they rented me was in terrible shape.

Andrew R. 
Clasificación:
3.0

I went in the morning and rented vehicle for 2 days. That very afternoon they started calling me about when I was bringing it back. Then got irate with me on the phone when I told them I was keeping it another day.

Sean D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leslie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey N. 
Clasificación:
5.0

THIS IS A STOCK SURVEY RESPONSE. IF EMPLOYEE HAS TO BRING TO MY ATTENTION THIS SURVEY, IT MEANS THEY ARE BEING PRESSURED TO DO IT AND THEIR JOB DEPENDS ON IT. THEREFORE ALL ANSWERS ARE EXCELLENT. IF THERE WAS A PROBLEM, I WOULD BE DISCUSSING IT WITH THE MANAGER. THIS SURVEY IS MEANINGLESS AND NOT INDICATIVE OF YOUR SERVICE.

Mary T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather Q. 
Clasificación:
4.0

Start offering veterans discounts again

MARK S. 
Clasificación:
5.0

Left a Cap the truck. They found it and give it to me. Great smile and helpful

James W. 
Clasificación:
5.0

Awesome first time experience no problem thanks a bunch keep up the amazing work

Shisheika S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

This is the only uhaul location I will go to in okc.

Virginia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

terri S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harlie B. 
Clasificación:
5.0

None.

Shawn S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter M. 
Clasificación:
1.0

Charged for 2 dollies that didn't make it on the truck. This is the worse uhaul experience I've ever had. I'll never use this location again. After I returned truck they charged me $12 for 1 gallon of gas. My church members heard of this. You'll lose business. NEVER AGAIN

Roy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULINA C. 
Clasificación:
2.0

The steering wheel was horribly hard to turn, the dolly was not locked I to place, the set ice was not what I'm used to from Uhaul.

TINA K. 
Clasificación:
3.0

Very kind and helpful.

Mariah D. 
No se han enviado comentarios para esta ubicación.

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