Customer Reviews for U-Haul at 12th & L

5,581 reviews

1212 Earnest S Brazill St   Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

(253) 627-6116

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(253) 627-6116

1212 Earnest S Brazill St
Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

No after hours drop off, in a dark poorly lit place, and it is far away from any easy access points as well as being on a street so narrow that accidents with the trucks are bound to happen.

Paul F. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

The employees were very friendly and helpful

Leah S. 
Rating:
5.0

Made check in excellent.

Jonathan P. 
Rating:
4.0

Inconvenient location for anyone but local residents.

Gerald H. 
Rating:
5.0

Very friendly and had what I needed great staff

Shawn K. 
Rating:
5.0

Thank you

Clement N. 
Rating:
5.0

Customer did not leave a comment.

Seamon J. 
Rating:
5.0

They wer amazing with their expert service from beginning to end:) I have been the Uhaul renter for years for all of my family and I wish that all the stores in the past were this great with their customer service.. Please tell them thank again for being the best at what they do:)

NATHAN L. 
Rating:
4.0

The employees there were very friendly it was a good experience

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

tom K. 
Rating:
5.0

Friendly and quick customer service when it was busy over the weekend. I didn't feel rushed and they were very helpful with the process and explaining pricing/fees.

Erin T. 
Rating:
5.0

In spite of having g a reservation, my equipment was not available at the center I made a reservation at. I had to drive across town into a very busy area to pickup a trailer without a loading ramp and still had to pay the full price. Once again, the U-Haul computer app is less than worthless and I should have just called. If you continue to use the computer program for scheduling, I will take my business elsewhere. It has caused a problem EVERY TIME.

Neil F. 
Rating:
5.0

Customer did not leave a comment.

FRANCK OLIVIER B. 
Rating:
4.0

Customer did not leave a comment.

Lia S. 
Rating:
5.0

Not much room for improvement, the guys were super nice, friendly, and efficient checking us in. Check out was a breeze, and again, super friendly and efficient.

GEREK ROBERT AND H. 
Rating:
1.0

Don't call and wake up the next person to to demand the equipment be returned on the second day of the rental. Don't over charge and then make them call to get the money back. Do apologize for the mistakes and try to make up for all of the time and trouble that you caused me.

Dana U. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

There was only one employee working at this location and she could have used some help with customers. She was very helpful and knew her job well.

Larry D. 
Rating:
1.0

I paid over $5000 for equipment that endangered my life. I will never never rent another fucking uhaul.

Brian T. 
Rating:
5.0

Excellent customer service. I use this U-Haul store fairly often & by choice among other U-Haul stores in the area

CHRIS DUANE F. 
Rating:
3.0

The tires were very bald and definitely not legal at all. Long story short I got stuck in the snow and it was hard to get out.

August L. 
Rating:
4.0

Thank goodness the uhaul at my original pick up spot Webster Road Feed 8806 Kapowsin Hwy E Graham, WA Called me early in the day to inform me I needed to get trailer from another location. This is not a complaint but a suggestion. The person who called and left messages for new location for pickup said the address very quickly. Lucky I heard enough and with a bit of wits figured it out. John Davis

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Moyer H. 
Rating:
4.0

Customer did not leave a comment.

HEATHER R. 
Rating:
4.0

The only issue I had, The trucks tires did not seem to be in good condition. I drove it about 83 miles from Tacoma, Washington to Hoquiam, Washington and it was pouring rain. The truck seem to hydroplane more then most other rentals I've had with U-Haul? I felt a little bit unsafe driving this particular vehicle, especially in the torrential downpour we had. Also I was not able to take the vehicle up my driveway because the tires were spinning? The last U-Haul I had rented had no problem getting up my driveway. So maybe I would recommend that the vehicles tires are checked for safety.

CHANTEL S. 
Rating:
5.0

Staff was awesome! Truck had some issues.

IAN M. 
Rating:
1.0

My uhaul was stolen off the lot. The manager at this location was extremely unprofessional and quite frankly rude. When I expressed my frustrations she proceeded to shout at me. I would highly advise against this location solely based on management. It took over a month to sort out the stolen, and eventually recovered uhaul. I was charged over $1600 to my account with out my consent. It was later refunded because uhaul made a mistake. Absolutely terrible experience.

BROOKE K. 
Rating:
3.0

Customer did not leave a comment.

Tony O. 
Rating:
2.0

I didn't figure it out quickly enough, but here's the situation: The truck had a hole that had been drilled in the gas tank. Worse, the hole had been drilled through a patch, so apparently this had happened to this truck (and others on this lot?) before. There was a sheen on the ground, and the gauge was lower (by half) than the photo (presumably from the night before), so I checked with the employee about a potential oil leak. Fast forward to the gas station, 40 miles away, where I'm on the ground looking at the gas tank and the hole has been drilled. I spent the next four hours on the phone getting a new truck. Everyone was polite and moved me to the next person, but the entire situation was preventable.

GREG DEE W. 
Rating:
4.0

The service was great, great access on and off the interstate. U-haul was exactly what We needed to get our moving done.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

KERRY L. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
5.0

Customer did not leave a comment.

Lynda L. 
Rating:
3.0

They didn't provide with a receipt

NOEMI V. 
Rating:
5.0

Improve lot security. Homeless people and shady people all over the place.

CHADRICK K. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

The customer service was outstanding!!! It made the whole experience a "10"!

Maria B. 
Rating:
5.0

Thanks to the staff. For working with me to make my rental process so great.

TRAVIS P. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

Very professional employees

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

KAITLIN M H. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS T. 
Rating:
5.0

Customer did not leave a comment.

MERVIN S. 
Rating:
5.0

Easy pickup. Friendly staff. Was reimbursed for the extra 1/8 tank of fuel that I filled beyond the required amount. Would do business with them again.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY JOSEPH C. 
Rating:
5.0

Very helpful staff as this was my first rental

DONNA D. 
Rating:
3.0

Customer did not leave a comment.

JOHN OBED T. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Seamless and easy drop off....Good job!!!!!!

Leslie O. 
Rating:
3.0

This truck had mechanical issues. Needs brakes or wheel bearing. Also needs new wiper blades

WILLIAM R. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
2.0

The associate that “helped” me was unfriendly and rude. When I arrived he walked out the door (passing me walking in) without saying anything…. I understand he has several tasks to complete but he couldn't even say “give me a minute” or “I'll be right back” ??? Rude!!!! I don't mind waiting if I'm given a heads up….. common courtesy???

CHERYL W. 
Rating:
5.0

There was a late delay of three hours for the truck rental. This location notified me the night before, then confirmed early the morning of the rental that the truck would be ready three hours late. Check in was relatively painless. Curiously, even though I and my son are both clearly old enough to drive, we were required to provide the number of a third family member to verify that it was okay for me to rent the truck. Why? That's entirely uncalled for.

WILMER L. 
Rating:
4.0

Customer did not leave a comment.

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

GRANT C. 
Rating:
5.0

Customer did not leave a comment.

LINDA T. 
Rating:
5.0

Checking in electronically was frustrating and we had to go in office to complete transaction.

WILLIAM N R L. 
Rating:
4.0

Customer did not leave a comment.

WAYNE R. 
Rating:
2.0

better custumer service

BLANCA C. 
Rating:
3.0

Staff not very well trained. Could use more help with customer service and handling of equipment.

Daniel D. 
Rating:
2.0

The cabin smelled like cigarettes, there was sludge in the bed of the truck, and there was pink paint smeared everywhere.

Emma D. 
Rating:
5.0

Great drop off point felt like I was supposed to drop off and it was safe!

Sage A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
4.0

Better signs for drop off location

Daniel S. 
Rating:
3.0

I am 56 years old and live my own life independently. I have had the same career job for 27 years and pay my own bills. Why was I forced to call my elderly mommy for her to tell the office staff that I may rent a vehicle? I was so stunned at the question and in a hurry that I just did it but never again. Ridiculous. This was nobody else's business.

SHELLIE M. 
Rating:
5.0

Customer did not leave a comment.

Junior T. 
Rating:
5.0

I was well pleased! Thanks.

JOHN OBED T. 
Rating:
5.0

Excellent Customer Service

JUSTIN D. 
Rating:
5.0

Make sure the attendant knows what add on items a customer has, I didn't get furniture pads I ordered, and got charged for them

Jonathan S. 
Rating:
5.0

Smooth transaction. Equipment was clean. Overall a great experience thank you

Virginia D. 
Rating:
3.0

The trailer was not aligned or the tires were not in good condition. The trailer should not be swaying back and forth like it was doing. There was about 1800 lbs in the trailer, I was traveling 1900 miles, at times I had to go 45 miles an hour on a highway because the trailer was so out of control.

PRESTON C. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

Winston R. 
Rating:
3.0

Drop off was rather slow. There were 4 staff people around and not all were occupied with customers. I had to wait upwards of 15/20 minutes to drop my trailer off. Trailer drop off should be lighting fast, because as long as the trailer is not damaged, all the UHaul associate needs to do is unhook the trailer from the customer's car and the customer is free to go.

RORY V. 
Rating:
5.0

There was some kind of conversation going on when we got there. And it continued when they were helping us. It was a unprofessional to me. And I've worked customer service for over 20 yrs.

GEORGIA LYNN P. 
Rating:
5.0

Have alarms and kill switches on all vehicles.

BRETT R. 
Rating:
5.0

I loved my U-Haul experience! The manager, Waverley, was extremely professional, knowledgeable, and kind. She made my experience seamless and went the extra mile to help me with my rental. I recently bought a camper trailer, and am learning the world of hitches. She helped me choose the right ball hitch for my trailer, and explained how it could be used with the U-Haul equipment I was renting. Thank you so much, Waverley! You rock! I will be back for all of my rental / moving needs and recommend you and your U-Haul location to all of my friends and family!

MAYA K. 
Rating:
5.0

Customer did not leave a comment.

MARVIN STANTON N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
2.0

They couldn't get the trailer off my car for 45 minutes. They didn't have the right wrench

RONALD W. 
Rating:
5.0

Representative was very helpful and friendly.

Paula J. 
Rating:
5.0

Great work

MINH H. 
Rating:
5.0

The new General Manager is a blessing. She is polite, knowledgeable ,hospitable and she cares about the guest's needs.

Brett R. 
Rating:
5.0

Very nice staff! Rental was excellent, too.

COLLYN MARIE R. 
Rating:
5.0

Customer did not leave a comment.

VANESSA L. 
Rating:
1.0

Customer did not leave a comment.

Riley H. 
Rating:
5.0

Nothing

Thomas J. 
Rating:
4.0

Update website about truck sizes. I booked 17' got 15' no big deal really but could have been. Otherwise perfect.

DARA B. 
Rating:
5.0

Staff were great! Friendly, kind and helpful! 🙂

Kobi W. 
Rating:
4.0

Tell customers how you want them to return the vehicle. Be specific; pull up in front of office, etc. It was pouring rain and we parked the vehicle in the lot not knowing that your staff would have an easier time checking us out if we had known to pull up near the office.

Becky F. 
Rating:
5.0

Customer did not leave a comment.

ANALEA B. 
Rating:
5.0

The truck was dirty and smelled of smoke with cigarette butts on the floor of the cab.

Shannon L. 
Rating:
4.0

Customer did not leave a comment.

Mark Y. 
Rating:
5.0

None. Tasheana did an excellent job in helping me.

Willard S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

SHERYL Q. 
Rating:
1.0

Customer did not leave a comment.

KELLY F. 
No reviews have been submitted for this location.

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