Customer Reviews for U-Haul at 12th & L

6,363 reviews

1212 Earnest S Brazill St   Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

(253) 627-6116

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(253) 627-6116

1212 Earnest S Brazill St
Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Awesome customer service here at 12th and L ! Fast efficient and friendly !! A win for sure

LINSEY SOUTHWICK 
Rating:
4.0

Have the vans clean when people are coming to get them. Other wise the people that worked there went above and beyond to help me with my rental and were very friendly.

robert de Anda 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Tepper 
Rating:
4.0

Both customer service and employees kind, polite and easy to work with. Just be sorry to bring your rental back on time or they have to charge you an extra 24 hours.

Rosalita Couch 
Rating:
5.0

Customer did not leave a comment.

Ronette Smith 
Rating:
5.0

Customer did not leave a comment.

JULIE L KIESEL 
Rating:
5.0

Customer did not leave a comment.

Viola Erickson 
Rating:
3.0

Counter person inattentive Pick up and return delayed by 15 minutes as they watched tv in office

Jason Levenson 
Rating:
5.0

Location and provided equipment did not exceed expectations but the quality of service from staff was 10/10.

Nicholas Morelli 
Rating:
5.0

Nothing to improve

Carlos Vera 
Rating:
5.0

Customer did not leave a comment.

José Ferreira 
Rating:
5.0

Customer did not leave a comment.

Isaac lyro 
Rating:
4.0

Customer did not leave a comment.

Charlene Lovell 
Rating:
5.0

Excellent service in a clean facility.

James Stull 
Rating:
5.0

The worker Aybriem was very helpful he needs a raise!! Helped answer all my questions and helped me switch to a smaller uhaul vehicle because I rented a larger one which I didn't need . Thank you!!

Alexis Leifester 
Rating:
5.0

When I ask for a truck for 24 hours to be told I have to return it early because of a previous reservation was waiting on it that should not have happened

William Warner 
Rating:
3.0

There was a long line of people turning in vehicles. The employee was very helpful even though it was busy

Matthew Newbauer 
Rating:
5.0

Customer did not leave a comment.

Joel Marcus 
Rating:
3.0

I dropped my truck off in Renton but I got charged for extra mileage! Not right! And that was a favor to UhAul!

KATHLEEN MARIE STUDDIE 
Rating:
5.0

Customer did not leave a comment.

Mike Smith 
Rating:
5.0

Customer did not leave a comment.

Miguel Ramirez 
Rating:
5.0

Customer did not leave a comment.

Jeff Mccameridge 
Rating:
5.0

Customer did not leave a comment.

Shirelle Jacobs-Tahy 
Rating:
4.0

Aybriem took his time, was courteous and helpful!

Darnell Hamilton 
Rating:
4.0

Easy and fast service.

Kyra Cammarata 
Rating:
1.0

I reserved a truck for 6am with self checkout at the Fife location. I was called and the location was changed to this location. I arrived at 6am. All 10x15 trucks were blocked by other trucks. I was not provided a link for self checkout. I called customer service and waited on hold for 15 minutes for a rude lady to tell me I was mistaken and needed to change my tone. All I said was I had people waiting and this was not a mistake on my part. She hung up. I called back and was on hold when the morning employee, Josh at the location showed at 6:45. Wonderful kid. He confirmed my reservation was at 6am and self checkout. He even checked my Uhaul email and texted….no self check out sent. Then he, as quickly as possible, had to move three trucks to get my rental and got me on my way. This poor review is for the reservation system and the terrible customer service agent on the phone. The kid who arrived to this mess should get an award.

Keith Larson 
Rating:
4.0

Customer did not leave a comment.

Cristine Sellers 
Rating:
5.0

Customer did not leave a comment.

Jan Ruud 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN HOLQUIST 
Rating:
3.0

The truck was obviously not checked before being rented out again. My son found a partial loaf of bread stuffed between the seats. The truck died on me once, and had a hard time starting another time. Wasn't worth the money!

John Bell 
Rating:
4.0

Customer did not leave a comment.

sonia virdi 
Rating:
1.0

Horrible experience, I was overcharged nobody was able to help me nobody ever answers the phone at that location it's horrible when I return my truck I waited for 45 minutes there was only one person working on a Sunday the line was around the corner I have rented trucks three times from this location and I've always had a bad experience but I go to them because they're convenient for me but I will no longer ever run from this location anymore the employees that they're worthless and they all b**** because people call in all the time and don't show up for their shifts and it always leaves one person in there and they're always too busy they say to answer the phones horrible customer service

CHARLENE THOMAS 
Rating:
4.0

The computer system is Very Slow! However, the customer service is excellent!

jean scholer 
Rating:
4.0

Customer did not leave a comment.

MARTIN KAMAU 
Rating:
4.0

Good service all good, very helpful.

Micah Goo 
Rating:
5.0

Customer did not leave a comment.

Brian Neal 
Rating:
5.0

Nothing to improve! Everything exceeded my expectations and the pick up and drop off was very user and customer friendly! I especially would like to thank the General Manager for such a smooth transaction. Thank you hilltop U-haul !!!

Darla Garcia 
Rating:
5.0

Adam is always great. Manager (black man) is awesome too. Busy location but they always make it happen. I was in a long line while Adam was helping a customer that had a language barrier. He was so incredibly patient and made sure the customer understood everything. Those of us frustrated in line could learn a lesson of grace and patience from Adam. I have closer locations to my home but use this location cause I’ve always had a good experience and in the neighborhood I grew up in.

Sativah Jones 
Rating:
4.0

Customer did not leave a comment.

Travis Miller 
Rating:
5.0

Customer did not leave a comment.

Kenneth Cain 
Rating:
4.0

Customer did not leave a comment.

Josiah Fonte 
Rating:
5.0

Customer service and support was extremely wonderful! The 2 young men that worked did a fantastic job in creating a positive environment and making my experience very simple and streamlined. Thank you for everything young fellas

Melvin Steward 
Rating:
5.0

The young man that assisted us was very knowledgeable and had great customer service

Brandy Pruyne 
Rating:
5.0

Everything was great. Gold stars on everyone’s time card!

Martin Osborn 
Rating:
5.0

Your manager was over the top! I will definitely be back.

Edward Bronstad 
Rating:
5.0

Customer did not leave a comment.

robert crittendon 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Simpson 
Rating:
5.0

Great location! Always have what I need, their very quick in processing your rental! They explain everything you need to know about fueling, extending the time needed for your rental. Rented from this location 5 times in the last year. Never a problem! You do need to verify that any accessories you've rented are in the truck before you leave though! We had asked for a furniture dolly but they forgot to put one in the truck and we forgot to make sure it was there!

Ericka Mcpheron 
Rating:
4.0

Although he was by himself he took care of me

AHMED SHESHI 
Rating:
5.0

Friendly and easy drop off

MARK LEAVER 
Rating:
5.0

Great customer service

Daneal Ortiz 
Rating:
3.0

I wasn't happy with charges. It was extremely high.

John Magothe 
Rating:
5.0

Very good

Jose Martinez 
Rating:
4.0

Customer did not leave a comment.

Crystal Forest 
Rating:
5.0

Customer did not leave a comment.

Emil Gogerty 
Rating:
1.0

There were quite a few issues. We rented a 15 footer- The truck was only a quarter tank full. We opened the back of the truck to start moving things in and we realized the back was completely soaked, like a full puddle. We weren’t even able to use the truck. We went to shit it and the ramp never went back inside and the hatch didn’t lock. This was absolutely the worst U-Haul experience I’ve ever had. Ended up renting a van from Enterprise.

Taylor Coleman 
Rating:
5.0

Customer did not leave a comment.

Greg Buzar 
Rating:
5.0

Customer did not leave a comment.

Allison Slater 
Rating:
3.0

Customer did not leave a comment.

Chrysies Bray 
Rating:
4.0

Brayden, the owner, was a gem and really lent a hand. Undid a lot of nonsesense the website added to our order without our knowledge. If I need to rent again, I would feel confident renting here!

Owen Phillips 
Rating:
4.0

Customer did not leave a comment.

Nellie Rhay 
Rating:
3.0

Customer did not leave a comment.

Afton Jones 
Rating:
5.0

Customer did not leave a comment.

Mervin Stepp 
Rating:
5.0

Customer did not leave a comment.

Sergio Hernandez 
Rating:
1.0

Spent over an hour trying to check out my truck. Was super inconvenient

BRUNIE ANTOINE 
Rating:
4.0

Customer did not leave a comment.

Robert joyce 
Rating:
5.0

Customer did not leave a comment.

Derek Smolenski 
Rating:
4.0

The employee who helped me was very nice, so I don't want this to reflect poorly on them. But still: the pickup truck I rented was filthy, inside and out. It was also in need of significant repair. The engine died at multiple intersections and would fail to restart immediately (often requiring minutes of pushing the ignition button). It also died at the dump, which caused an embarrassing backup. When I picked the truck up at the UHaul office on Earnest S. Brazill Street I was offered a $20 credit if I returned it to a different location, which I accepted. It wasn't until I returned the truck and paid (which was harrowing, given the engine/electrical issues) that I learned it had recently been stolen and shouldn't have been rented out in the first place (explaining the filth, smell, electrical issues, etc). While I paid only $10 for the rental plus $15 in gas ($25 total), the more I think about it the more angry and unsatisfied I become. Considering the truck had been stolen, was gross and basically inoperable -- and I delivered it to a new location -- I feel like someone should pay me. At the very least, it's hard for me to understand how I was charged. I have rented from UHaul (and this particular location) multiple times in the past. I have a long history of being a good customer and returning equipment appropriately. I will likely reconsider my options in the future based on today's experience, which stinks. I'm disappointed this happened.

Matt Driscoll 
Rating:
3.0

Customer did not leave a comment.

Diane D Tacher 
Rating:
5.0

Good people excellent service and care of customers. They accommodated my needs , it was much appreciated.

aaron berry 
Rating:
1.0

No es recomendable

Bernabe andres 
Rating:
4.0

Customer did not leave a comment.

Amanda shamroen 
Rating:
5.0

Keeping on doing what you are doing! Thank you.

Armando Lopez 
Rating:
5.0

Service was great. I was helped promptly when I came to pick up the car in the mroning. Then upon returning there was a young guy who was super helpful and friendly. Checkout was a breeze and he was very understanding and considerate. Excellent customer service overall.

Jhon Paul Smith Pardo 
Rating:
4.0

Customer did not leave a comment.

Thomas Murphy 
Rating:
5.0

Will not hesitate to come back and rent a vehicle from this uhaul dealer

donald walker 
Rating:
3.0

Customer did not leave a comment.

Jessica Martin-Gunderson 
Rating:
5.0

Customer did not leave a comment.

LARA MORGANSKEEP 
Rating:
4.0

Customer did not leave a comment.

Ryan Stormer 
Rating:
5.0

The manager was very nice, professional. She was remarkably strong as well, deadlifting the tongue on a two axle trailer without breaking a sweat!

Patrick Robinson 
Rating:
5.0

Customer did not leave a comment.

Crystal Davis 
Rating:
5.0

Customer did not leave a comment.

Dan Switalski 
Rating:
5.0

The Counter Customer Service Person was very easy to deal with and was very knowledgeable. He was extremely helpful!

Bradley Bowie 
Rating:
3.0

Make the after hour return easier.

Deborah Perkins 
Rating:
4.0

Customer did not leave a comment.

Spencer Adams 
Rating:
5.0

U-Haul satisfies all my moving needs splendidly, and the agents at this location are very friendly and efficient.

CLIFFORD MARVIN 
Rating:
5.0

Customer did not leave a comment.

brian piedfort 
Rating:
5.0

Excellent customer service.

Regina Whitman 
Rating:
4.0

Customer did not leave a comment.

Mark Merrill 
Rating:
5.0

Customer did not leave a comment.

Stephanie Loftus 
Rating:
1.0

Added mileage to charge that wasn’t incurred by me.

Ross Dubois 
Rating:
4.0

Customer did not leave a comment.

Shelia erickson 
Rating:
5.0

Brayden was extremely helpful!

Christopher Deyman 
Rating:
5.0

Everything from pick up to return was smooth and hassle free..used this uhaul location a number of times and always a great experience!

Alma Lorraine 
Rating:
5.0

Customer did not leave a comment.

rhod lavalasse 
Rating:
3.0

Customer did not leave a comment.

Eden Stiefelmayer 
Rating:
2.0

The pathetic young man sent me down the road with 1/4 of a tank on my rental and since I decided to go ahead and pay the up charge for having them refuel it, he had the audacity to charge me the $30 fee because I brought it back below a quarter of a tank. I put 44 miles on the truck for the time I had it and the reason he wouldn't stop charging me that was because I didn't have a picture of the fuel gauge. That is pathetic customer service. Repeat pathetic. I'm going to look for getting that charge credited back to me no matter what it takes. That was just off the charts insensitive

Al Maier 
Rating:
5.0

We have rented from this location on numerous occasion and we were extremely disappointed by the cleanliness of the truck. The cabin of the truck was well maintained, once we got home and opened the rear of the truck to start loading we were overcome by a very nasty smell. The truck has an extremely nauseating smell. We were really pressed for time and did not have time to return the rental. I would suggest in the future for your staff to open the truck and inspect it before you hand someone the key and they drive off. Very disappointed in the condition of that truck.

VERNON CURRY 
Rating:
5.0

My experience was flawlessly AWESOME!

Faye Shelton 
Rating:
5.0

Both employees interacted with were helpful and attentive (pick up, drop off), even though it was very busy.

Tim Owen 
No reviews have been submitted for this location.

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