Customer Reviews for U-Haul 24/7 Storage at University of Florida
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

365 comentarios

4101 SW 13th St   Gainesville, FL 32608

(352) 327-3939

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(352) 327-3939

4101 SW 13th St
Gainesville, FL 32608

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Horarios de la ubicación

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Testimonials From Recent Customers

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Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Maria A.  |  Overall Experience 
Clasificación:
2.0

The truck leaked and ruined several hundred dollars in books. Our storage unit was locked and we could not access it when we went to move in. We were moved to another unit which was not air conditioned. We ended up getting charged for a larger unit than we needed for 3 months because that was all that was available when we couldn't get into the original one but. Garion was very pleasant and tried hard to accommodate us- I have no complaints about him or his staff.

Diane P.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Jeffery K.  |  Overall Experience 
Clasificación:
1.0

It was a struggle to even find a storage unit. We had to buy one that was 2x or 3x larger than we needed. When we first arrived to the unit, the entrance gate was open and out of service. The facility wasn't secure, but our unit had a lock on it. We went to the office during office hours and no one was there. It looked completely abandoned. We called with no response. We had to wait until the next day to access our storage unit. We had to call a different location to figure out how to get into our locker. Luckily, we were using our own trailer and not a rental. We would have had to pay for another day of rental fees because Uhaul screwed us by renting a unit we couldn't access and weren't in office or reachable during advertised hours. We never got a response from the storage unit managers. They were never in office during hours and never answered calls. Our entire experience with Uhaul was a fight and struggle to find information and fix the issues caused by Uhaul associates. When we tried to cancel our storage unit rental, no one at the desk knew how to do it. They took my info and said the manager would cancel it for us. It did not get canceled and I was charged for another month. I made FOUR calls before it was fixed.

Rebekah L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alireza A.  |  Online Move In 
Clasificación:
2.0

Through guest feedback, I believe all businesses can improve revenue and guest satisfaction. So, here is an opportunity for you to learn and don't worry, I am not going to blast Social Media like our young adults do. Positive: I was not expecting 1 month free rental. Due to various things, I could not load my items in Sarasota so you were kind to reschedule storage for next day. Location was convenient and away from congestion that GNV faces daily. Negative: There was no one to answer my 2 calls on original scheduled reservation between 1p & 4p. Goal was to notify and move the move-in date 24 hrs later. When I got to GNV around 5.30p, office was closed but I was given an access code so was able to get in however, I did not know where unit 210. Laborer waited 30 minutes while I tried to solve the problem. Call to corporate directed me to N. Main St location so went over there to unload. I was turned back and told there were no storage unit at that location so had to come back to 4101 SW 13th. I had to call corporate and bounced between different department to finally obtain a map of units. At this moment, it's been an hour and clock is ticking on 2 hr reservation I made for Movers. I was told that Lock will be inside the unit but it wasn't there so had to run to nearest store to buy one. Unfinished walls, no lights working inside storage unit, unclean unit and I found black togo box for food inside which may be left several days ago and leftovers were rotting. After long day, I was tired to make another call so unloaded my materials and left. Movers went into overtime by 23 minutes. Now, only thing I am requesting is an additional month complimentary and we'll call it even. Contact me at 850-766-5808 if you have any questions. Thank you for listening to me and Happy Thanksgiving. -Rick Patel (Nov 25, 2021 8.24a)

Rakesh P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael u.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR B.  |  First Impressions 
Clasificación:
1.0

My funiture was destroyed due to roaches I didn’t have roaches when I moved there roaches was everywhere

Leigh D.  |  Overall Experience 
Clasificación:
3.0

Saw quite a few roaches inside, but it's Florida that's life. Very convenient office hours until 8 we were in a bind. Very happy with the free month with moving contract

Joseph M.  |  First Impressions 
Clasificación:
1.0

Had to wait awkwardly for 15 mins for the rep to get put of the bathroom (other guy didn't know anything about storage units). My reservation for a unit was canceled without notice. I went to 2 different sites to find it and called 4 people until I was finally told it was canceled. Had to rent a unit 3x as big for $100 more because it was all that was left. Got to unit during office hours to find it locked and noone in the office to assist. Had to call 2 people to find out the guy wasn't available and we would have to drive back the next day. No one told us this and we wasted hours during this entire ordeal. The security gate to the storage units is also broken and wide open. So anyone who can wander in break into units. I never want to deal with Uhaul again. Everything about it was frustrating. Storage, picking up truck and trailer, and dropping off too. HUGE waste of time running to different locations because no one was communicating.

Rebekah L.  |  First Impressions 
Clasificación:
2.0

I have one phone number, as do most people. Requiring an "alternate phone number" is anachronistic. Further more, I live alone. Requiring me to provide personal information about someone else is not necessary and invasive. Also, on the website it was not indicated that the storage facility is five miles away from the facility where I made the reservation. Very inconvenient. Also, the door at the site remains open for 5 seconds, maybe less, which means that when I get the items I am storing I have to gather them from the truck then free up a hand to swipe the access pad, place an item in the doorway while I gather up the items I put down. You could at least give me two minutes! None of this was convenient at all. Matter of fact it was a very frustrating end to a long and difficult moving day.

James L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNARD W.  |  First Impressions 
Clasificación:
1.0

Place dirty and looks like it's falling apart. I was told a climate control but then was told it was only no climate. Has to go to a separate place to sign and guy was very slow and nonchalant. Was not told about having to go to another place and had already arrived with my uhaul. When I went back to other place to return the uhaul I couldn't find anyone to instruct me on how to drop it off. Many employees walked by me but didn't even acknowledge me.

JAMIE K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jatoria B.  |  First Impressions 
Clasificación:
1.0

The storage space I rented was a 10x30x9 but when I got there they did not have that storage. I had to rent two 10x12x9. Now I'm paying more and don't have enough space. I'm going to have to rent a third storage. I'm not happy and will be calling corporate. I also wanted a unit that was outside so I could just pull up to it. The ones I got are inside and the building smells like pee and stinks really bad. The rent is expensive for what you get. I'm not worried that all my belongings are going to absorb the smell. This is the worst experience. Unfortunately what choice do I have. I am moving 1700 miles across the country and have to store my belongings until my house is ready. I would never recommend Uhaul storage to anyone.

Kasey C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tera T.  |  Online Move In 
Clasificación:
5.0

The only thing about this whole " moving" process/experience that didn't totally suck and a total nightmare was my experience with uhaul storage in Gainesville Fl. No one bugged us as we worked our butts off in the coldest two days of the year since 1996? Which btw we worked through the night only stopping a few hours each night to crash . I've had worse nights sleep at the holiday inn so yeah thanks uhaul storage @ UF y'all don't suck in fact YALL ROCK ! Recommend you 100% to anyone anytime. Sincerely, Mitzi H. Happy uhaul customer #1000001.

Donald M.  |  Online Move In 
Clasificación:
5.0

KEEP UP THE GOOD WORK..... WHAT MORE CAN I SAY.....

Dexter H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

austin T.  |  First Impressions 
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