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Customer Reviews for Ugly Duckling
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Super Nice fella when I picked it up and super nice different fella when I dropped it off
Paul M.Fix the drivers side mirrors. They swayed and were not stable. Overall great experience. Customer service was outstanding!
Rhonda M.Very accommodating. Convenient.
Dianna B.First the Truck smelled like cat feces; I could hardly stomach the smell to drive it. Seriously, the smell was horrible. Second, they tried to charge an additional cleaning fee even though we swept the truck when finished. Lastly they tried to add another additional charge for gas. Even though we brought it back exactly where they told me to. Luckily I had taken pictures of the gauges and mileage before and after. I had proof of everything they tried to be sneaky and charge for. WILL NEVER USE AGAIN!
Bridget L.this rating has nothing to do with Ugly Ducking location. It has everything to do with uhual web interface and notifications. Horrible experience and ruined my moving day.
michael K.Overcharges no response no answer do not ever go here
Jessica J.Nothing. I rent from the “Ugly Duckling†regularly and they are always prompt, efficient and mannerly. I recommend them firstly in Lexington.
Jesse S.Ac didn't work in truck had a miss and truck looked run down truck was 87 dollars I stopped and put gas back where it was before dropping it off just went 40 miles round trip then sent me a bill for 189 high way robbery
Robert W.Everything was great . Easy pickup and return.
Glenda F.Make sure the equipment is safe to use. The enclosed cargo trailer I rented had a defective coupler. The trailer came off the hitch while I was driving down the highway and caused lots of damage to my vehicle.
Mitchell W.Small. Make you back up the trailer down a NARROW alley to return. Trailer hitch would not release. Still have not received a receipt.
SETH M.