Customer Reviews for USA Storage Center
(U-Haul Neighborhood Dealer)

366 reviews

3116A Deaver Cir   Hope Mills, NC 28348

(910) 778-7363

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 778-7363

3116A Deaver Cir
Hope Mills, NC 28348

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cosandra Sumpter 
Rating:
5.0

Customer did not leave a comment.

Kevin Mclellan 
Rating:
5.0

Customer did not leave a comment.

Isabel Parham 
Rating:
5.0

When the wheels are straight, the steering wheel is diagonal and poses the risk of an accident. rear view camera required

Eylem ARABACI 
Rating:
5.0

Customer did not leave a comment.

MARILYN MILLER 
Rating:
1.0

He cheated me he charge me 88 dollars and it was only 71 dollars

Chanielle Ross 
Rating:
5.0

It was great we booked it at the last minute and was able to pick it up and for that we were very greatful

Morris Taylor 
Rating:
3.0

Very basic storefront but the staff was very helpful and polite!

Jillian Hilton 
Rating:
5.0

The service was top notch!!

Jamnes McNeill 
Rating:
5.0

Customer did not leave a comment.

Niles Crank 
Rating:
5.0

Customer did not leave a comment.

Dasia Logan 
Rating:
4.0

Customer did not leave a comment.

Joseph Easingwood 
Rating:
5.0

Customer did not leave a comment.

Crystal Romero 
Rating:
3.0

Getting reimbursed the money thats held should be quicker.

Jihad Wactor 
Rating:
5.0

Customer did not leave a comment.

Kevin Nicewonger 
Rating:
4.0

Customer did not leave a comment.

Kathryn Settle 
Rating:
5.0

Customer did not leave a comment.

Stacey Thompson 
Rating:
4.0

Customer did not leave a comment.

edward syed 
Rating:
5.0

Customer did not leave a comment.

Michael Hunt 
Rating:
5.0

Very helpful

Charles Rudolph 
Rating:
5.0

The overall area wasn’t bad the problem for me was, the. Truck was dirty and on “e” i get that things happen but when you don’t expect it, it can be frustrating and made it hard to read any mileage?

Jennifer Martinez 
Rating:
1.0

I started by reserving a 15’ truck, furniture pads, and a utility dolly on the U-Haul website. I designated my pick up location and date. I felt sure that in the 21st century a modern company could manage to have all my reserved equipment at the agreed location on the agreed date. This did not happen. I went to USA Storage Center in Hope Mills, NC, and they had my truck and furniture pads, but not my utility dolly. I drove to another U-Haul location, Midgard Storage in Fayetteville. They had utility dollies, but the employee did not know how to loan a dolly for a one-way move. Then I drove to another U-Haul location, U-Haul Moving & Storage of Fayetteville at Coliseum. They did not have any utility dollies, but they did have the larger and more expensive appliance dolly. I took an appliance dolly and went home to finally start packing the truck. I spent entirely too much time in acquiring my moving equipment that day. Why did it take a visit to three separate U-Haul locations to get a dolly? Why did the U-Haul website promise me that a utility dolly had been reserved for me?

Michael Fransioli 
Rating:
5.0

In the back of the truck , the plate over the gas tank was broken and would not allow the ramp to pull out and caused my father inlaw to fall down in it. Was very disappointed

DAVID WELCH 
Rating:
5.0

Customer did not leave a comment.

Terrence Mckoy 
Rating:
5.0

Nothing at all and the assistant was very helpful and nice.

Tyeisha Abraham 
Rating:
5.0

More gas in truck's would nice Thanks

Arthur Chavis 
Rating:
5.0

Great experience

Matthew Lowry 
Rating:
2.0

This was actually the 2nd dropoff sent to and the person there was nice before rude and not very helpful

KEIT DEAN 
Rating:
5.0

I didn’t understand the payment more than what I thought

Shaqauna Townson 
Rating:
5.0

Customer did not leave a comment.

Roger Eldridge 
Rating:
3.0

Customer did not leave a comment.

UROYOAN RIEFKOHL 
Rating:
5.0

Customer did not leave a comment.

Matthew Lowry 
Rating:
5.0

Customer did not leave a comment.

William Pressley 
Rating:
5.0

The whole process was mostly completed straight from my phone. It made it quick and easy. The representative at the office was very nice and welcoming.

Barbra kaiser 
Rating:
5.0

Well please!!!

katrena Mcgrady 
Rating:
5.0

Customer did not leave a comment.

JOSE A TORRES JR 
Rating:
5.0

Still waiting on a deposit I paid cash for on the 5x8 trailer.

Joshua Evans 
Rating:
5.0

Customer did not leave a comment.

cannon mcfarley 
Rating:
5.0

The woman was very helpful to us so we do not have any recommendations for improvement. 🙂

Tina Oclair 
Rating:
1.0

Maintain equipment better and do better safety checks the truck i had had no ac need a alignment and brakes were very sponge at the end of the drive my shoulders felt lik i wrestled a bear

Christopher Shaffer 
Rating:
5.0

Customer did not leave a comment.

LARRY TURBEVILLE 
Rating:
5.0

Customer did not leave a comment.

CAROL PALK 
Rating:
5.0

Customer did not leave a comment.

Patricia Williams 
Rating:
5.0

Lady at the desk was very helpful. Had a very nice attitude going above and beyond to help me. A++

David Creveling 
Rating:
4.0

Customer did not leave a comment.

Barita allen 
Rating:
3.0

Provide a way to enter into the gated area for security.

Beau Stough 
Rating:
1.0

I accompanied the agent as she processed receipt of my rented truck and transport. After she looked them over inside and out, recording mileage and fuel level; I asked her if everything was okay. She acknowledged and gave me a thumbs up. I asked again, "Fuel and mileage look okay?" She smiled, said yes, and said she'd email my receipt. Consider how surprised I was by a sideswiping surcharge of $150!! This is ridiculous and I need it refunded immediately! Please contact me for photo proof of the fuel gauge before and after the rental.

adrian madsen 
Rating:
4.0

Electrical connection pigtail had broken prong. After returning to facility item was replaced expeditiously.

Ron Hudson 
Rating:
5.0

Customer did not leave a comment.

DARIUS CARTER 
Rating:
5.0

The whole process, from booking online to going into the location and picking up the equipment was so easy, the girls inside the location were very helpful and made the process very smooth. I would definitely rent again from this company and location.

TinaMarie Gage 
Rating:
4.0

None

Roy Adkins 
Rating:
5.0

No improvements. Nice customer service and responsive to all questions. Very patient staff.

Jenee Hally 
Rating:
2.0

I was sent here because the site I rented from didn't have the truck I reserved. When signing the agreement, I ask about the furniture dolly I've rented with the truck. They tell me, "It's in the truck". It was not - turns out they knew they didn't have one in stock, but they couldn't figure out how to refund me on my card. They give me a truck that's clearly not been maintained. The engine was so loud in the cab that we had to shout to talk and the truck couldn't go above 45 mph. But it's a day rent, let's push through.THEN the engine light came on just as I arrive at my loading site. I turned around and brought the truck back, but they're out of the office (it's 1:30) and have no time for return posted. Unbelievable. Better believe I want a refund.

Marissa Grotzke 
Rating:
4.0

I have used Uhaul many times. This was my most difficult. I will not use Uhaul again. After making plans and reservations were made, confirmation by email received well ahead of the move, the final Confirmation, 2nd email received the evening before the move, stated where I was to pick up the "one-way" truck...an hour away. Corporate office was not helpful, and compensation for double the distance not offered...not even when I changed to rotating service and brought the truck back myself. Not satisfied.

Jean Powers 
Rating:
3.0

Customer did not leave a comment.

JOSEPH DRENNEN 
Rating:
3.0

I was VERY disappointed that Uhaul did not call me to let me know truck would be 2 hrs late! It messed my whole day up. It's hard enough to find one and a storage. I finally found both and people helping me were frustrated.. I shouldn't have to pay full cost of truck . If I had known ahead of time I maybe could have found another one somewhere. Very disappointed

Cherie Woods 
Rating:
1.0

Rude customers service

Hunter Geate 
Rating:
5.0

Customer did not leave a comment.

Charles Newton 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA GIBBS 
Rating:
5.0

Customer did not leave a comment.

JOHN MORRIS 
Rating:
5.0

Thank you, Cody for your help! UHaul needs to upgrade their site. Info was always wrong or the system would freeze. Couldn't correct info, as system would never complete.

REBECCA TRUEX 
Rating:
1.0

I will not use uhaul again and won’t suggest to friends. There was a large lack of communication and none of the equipment was available at the location in which I was sent to.

Yancy Geier 
Rating:
5.0

Customer did not leave a comment.

Brent Rasberry 
Rating:
5.0

I wasn’t overly excited with the mobile check-in. Nothing wrong with it, I just prefer in-person.

Darrin Helton 
Rating:
5.0

Customer did not leave a comment.

Tiearieas Evans 
Rating:
5.0

Nothing I can think of.

SEAN FLYNT 
Rating:
3.0

When I received my trailer I told the attendant that drop-off would be on South Carolina. Yet when I dropped off in SC I was charged a different amount because the contract had no drop off location. Being a customer I would like some consideration on the amount I was charged for the error in communication Thank you

DAVID BROWNE 
Rating:
2.0

Double check rentals after every return and before customer pick up. My first truck had a flat tire and was dirty. My alternate truck had junk in the back.

MURIEL OSORIO 
Rating:
3.0

Customer did not leave a comment.

DAMIAN GARCIA 
Rating:
5.0

Customer did not leave a comment.

Maria Matos 
Rating:
5.0

Customer did not leave a comment.

earnest butler 
Rating:
2.0

The lost the paperwork of my first move and I received a call from your offices. This time, when I delivered the trailer, I asked them to find the missing trailer and we could not. I even called your store in Apopka. As the matter stands, it is still missing and the local store is investigating. Please follow and call me at 919.606.9707 Thanks Azim Lakhani

Azim Lakhani 
Rating:
5.0

Friendly staff. Willing to assist.

Dorothy Patterson 
Rating:
5.0

Customer did not leave a comment.

Nicole Casagrande 
Rating:
4.0

None.

george smith 
Rating:
5.0

Customer did not leave a comment.

Ronza Lasane 
Rating:
5.0

Customer did not leave a comment.

Vincent Key 
Rating:
5.0

The girl at the front was amazing!! Super helpful, it even started to get busy and she handled it so well!!

Kayla Morini 
Rating:
5.0

The first drop off location was terrible no space to drop off. Had to call twenty time place not open teenager unprofessional.

eddie banks 
Rating:
5.0

Customer service was Excellent and process was easy and fast.

Cleon Robinson 
Rating:
5.0

Customer did not leave a comment.

Willie Mason 
Rating:
5.0

Communicated well and processed my return with ease. Thank you.

Mark Silk 
Rating:
5.0

The customer service is polite and professional

eutiquio leonor 
Rating:
5.0

I hauled a golf cart in tge 5x9 traiker. The was a large grease blot on yhe plastuc i used to cover the cargo. I told the employee at the stire he shrugged his shoumders. I noti ed an accumulation or what might ne bearing grease on the trailer showed the employee same response.

Charles Seeburger 
Rating:
3.0

This truck had damage that was not marked. I pointed out about 12 damages. This truck had a wiper blade that had the rubber coming off. We had to switch the wiper blade from the passenger side to the drivers side so we could drive in the rain. This truck needs the front end checked. It pulls to the right and shimmies at 65 miles per hour. The truck was clean.

Kenneth Grimes 
Rating:
5.0

The after hours uhaul.com return process was drawn out. The links from the initial text when I rented the truck didn't work when I went to return it. Luckily I didn't put the keys in the drop box before getting in touch with someone at Uhaul. Checking out the truck was easy with the person at USA Storage.

Matthew Ortiz 
Rating:
5.0

Customer did not leave a comment.

Steven Swann 
Rating:
5.0

Dick up was easy and efficient, used the trailer without incident and the return / drop off was equally easy and efficient. Great service.

Samuel James 
Rating:
5.0

Customer did not leave a comment.

David Devalle 
Rating:
5.0

Customer did not leave a comment.

Gary Cullop 
Rating:
5.0

Customer did not leave a comment.

Bobby Atha Jr 
Rating:
5.0

Customer did not leave a comment.

Bobby Atha 
Rating:
4.0

Customer did not leave a comment.

EDWARD HEAL 
Rating:
5.0

Smiles

Joe Mckenzie 
Rating:
4.0

Again drop location changed .

EDWARD HEAL JR 
Rating:
5.0

Customer did not leave a comment.

Thomas Nicosia 
Rating:
5.0

Customer did not leave a comment.

MIchael Jackson 
Rating:
5.0

Excellent all the way around

Thomas Quinones 
Rating:
5.0

Customer did not leave a comment.

Kimberly Merritt 
Rating:
4.0

Customer did not leave a comment.

John Hanson 
No reviews have been submitted for this location.

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