Customer Reviews for USA Rent A Space
(U-Haul Neighborhood Dealer)

775 reviews

1408 Bowling Ln   Griffin, GA 30223
(Off Hwy 1941)

(770) 233-1213

Office Hours

  • Mon-Wed: 10 am–4 pm
  • Thur: Closed
  • Fri-Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 233-1213

1408 Bowling Ln
Griffin, GA 30223
(Off Hwy 1941)

Services at this Location:

Office Hours

  • Mon-Wed: 10 am–4 pm
  • Thur: Closed
  • Fri-Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Service was not helpful

Ken Grass 
Rating:
5.0

Customer did not leave a comment.

Thom Davis 
Rating:
4.0

Customer did not leave a comment.

PEGGY GREEN 
Rating:
5.0

Customer did not leave a comment.

GREGORY THAXTON 
Rating:
5.0

Customer service was very professional and she explained every detail well .

Labresha Miles 
Rating:
5.0

WOW - what a great location. This time I rented at night but when I rent in the day I always have found the most friendly people in the office. I like this place at night. Very well lit up - great room for the trucks - easy access to the key lock boxes. THIS PLACE IS THE BOMB !!!!

WILLIAM HEWES 
Rating:
5.0

Customer did not leave a comment.

Brenia Grady 
Rating:
5.0

Toni has great customer service . She is straight forward , and got me into a uhaul quickly .

Jennifer Bussey 
Rating:
4.0

Customer did not leave a comment.

Gregory Harris II 
Rating:
4.0

None.

Alonzo Dunn 
Rating:
5.0

Customer did not leave a comment.

Dhameera Muhammad 
Rating:
5.0

Customer did not leave a comment.

Dedra smith 
Rating:
5.0

More gas in the trucks lol

Cory Hilliard 
Rating:
5.0

Keep Toni, she is Amazing!!!! In the Griffin Office.

Alberta Williams 
Rating:
1.0

You can provide better customer service reps in Griffin Ga and drivable trucks for long distance that do not leak water into the truck when it rains. You can also balance your tires for long distance trips to prevent an accident.

TERRENCE HOLDER 
Rating:
5.0

Customer did not leave a comment.

Robert Moore 
Rating:
3.0

Customer did not leave a comment.

Breniesha Wright 
Rating:
5.0

Customer did not leave a comment.

Lisa Marsh 
Rating:
5.0

Customer did not leave a comment.

Bonita Avilma 
Rating:
5.0

Customer did not leave a comment.

GREGORY THAXTON 
Rating:
5.0

Customer did not leave a comment.

GREGORY THAXTON 
Rating:
5.0

These are such great folks. This time I rented at night. The area is very, very well lighted. Lots of room so it's easy to get the truck in and out. Could not be a better location. The trucks are always clean and ready !

WILLIAM HEWES 
Rating:
5.0

Big thank you to the young lady that runs the griffin office very nice an very caring I truly appreciate her

kenithia colquitt 
Rating:
5.0

👍🏿👍🏿👍🏿👍🏿👍🏿👍🏿

Jarrod Lamar Rasaw 
Rating:
5.0

.

David Smith 
Rating:
5.0

I don’t know if anything you need to do .

JAMES TAYLOR 
Rating:
5.0

The equipment were good

JERRY DICKERSON 
Rating:
5.0

Customer did not leave a comment.

ANTONIO JESTER 
Rating:
4.0

Customer did not leave a comment.

Rudy Chenier 
Rating:
3.0

No one was there. They cahrged me for something the other store did not correct

Alidea Howze 
Rating:
5.0

OK - if you need to rent a Uhaul - and you want the truck to be there, ready to go - AND - you don't want any issues - AND - if you have issues you want a staff that cares and knows what they are doing - YOU NEED TO GO TO USA RENT A SPACE !!!

WILLIAM HEWES 
Rating:
3.0

Requested a dolly and furniture pads had neither. Tried to do the self return app wasn’t working. I rented the truck to move and I moved so overall I’m satisfied

Kesua Lindsey 
Rating:
1.0

I was told by uhaul that the office opened at 7 am it opens at 9 am I had to pay movers an extra hour and go through hell trying to get customer service to help me after 6 phone calls one of the U-Haul associate suggested that I could pick up the key from the dropbox, but this was only suggested after six phone calls I was told repeatedly there was nothing we could do but wait until nine however, the office manager at this U-Haul location with absolutely wonderful, and was very apologetic

jennifer dyar 
Rating:
5.0

I was provided excellent, courteous service.

Clarence Daniel 
Rating:
5.0

I did not receive the appliance dolly I reserved even after calling the facility the day before to confirm. That did complicate my move a bit, but other than that, everything went smoothly.

Shasta Nolton 
Rating:
5.0

Customer did not leave a comment.

Royce Banks 
Rating:
1.0

Customer did not leave a comment.

JADA MILLER 
Rating:
1.0

Truck was dirty, had broken interior, low oil light and ABS light were on. Worst U-Haul I’ve ever rented.

COLE BARNES 
Rating:
4.0

Customer did not leave a comment.

John Myers 
Rating:
5.0

Customer did not leave a comment.

Cheryl Mabry-Keith 
Rating:
3.0

Customer did not leave a comment.

SENYA ELLIS 
Rating:
5.0

Ensure all lights work, air conditioning works, driver door is aligned and driver window is on track.

BETHANY RANDOLPH 
Rating:
3.0

Customer did not leave a comment.

JANET MILLER 
Rating:
3.0

The lady told me the van was new and it was not. The front bumper was dented and the air did not work!! She took for 2 days over the weekend I was stuck with a van with no air with 80 degree weather!+

Yanita Jackson 
Rating:
5.0

I was very pleased with service and office receptionist was very sweet and friendly. I would definitely come back and refer to friends and family. Thank you

Madelyne Salinas 
Rating:
5.0

Dawn, the agent, was extremely helpful and pleasant. She diffused a potentially upsetting situation which made us feel at ease. In the end, she was ablento rectify the situation to our benefit.

Stacy Gooden 
Rating:
5.0

Nothing to improve - all went well

Jonathan Mullis 
Rating:
5.0

Customer did not leave a comment.

Destiny Bundy 
Rating:
3.0

Customer did not leave a comment.

Ralph Stone 
Rating:
3.0

Make sure trucks are not leaking before assigning for renting. The truck we were assigned leaked and it was raining.

Bethany Randolph 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH RUTLEDGE 
Rating:
5.0

Wow - USA Storage is just one of the best places you can rent a Uhaul from !!! Love the friendly customer service gal in the office ! THANK YOU !!!!!

William Hewes 
Rating:
5.0

The service is excellent I love Ms. Dawn she is great and on point 💕

Yolanda Carter 
Rating:
5.0

Keep up the great customer service

Vanessa Hayford 
Rating:
5.0

Very welcoming and friendly staff here - Thank you !

WILLIAM HEWES 
Rating:
4.0

The trailer had a flat tire when I got there to pick up. The lady was very nice trying to help me. She called manager who gave me 3 options- 1) try to find another location of same size trailer , 2) call the 1-800- uhaul and wait until someone could come and 3) he could come in about an hour to see what he could do. There was a tire/ oil changing location right next door so I asked could I just take next door to get it looked at and fixed ( I was on a time limit to be at locations with trailer and I had to load the furniture on it. The manager agreed Ed to let me take over - I fill tire up( the uhaul lady said it was brought back in on Monday and it was fine) so I assumed it was slow leak. It held up and when I returned today I let the uhaul place know that they need someone to look at tire.

Virgina Bruner 
Rating:
5.0

THERE ARE THE MOST WONDERFUL PEOPLE AT THIS LOCATION !!!

WILLIAM HEWES 
Rating:
2.0

--PLEASE, have accurate equipment descriptions!-- We reserved a 6x12 mower to move a lawn mower. (The previous week we had rented a 5x9 and discovered it was too small). The 6x12 had LESS than a 5 foot entrance with the ramp down, so it was another waste of $100 between the rental and the gas it took to get it where we needed it. Plus a totally wasted day (for the second time). Extremely frustrating and no help available with 1800uhaul, just sent us in circles about 5 times.

Brandt Adams 
Rating:
3.0

There wasn't anyone at the drop off location, just a key drop off box and guidelines presented within the app with steps to follow. I noticed a $40.00 fee plus tax with no explanation as to why. Once I presented a discrepancy to the app/website I was then directed to take photographs of the interior from the driver's door and a photo of the box interior to display cleanliness, which was impeccably neat and clean. The fee was not brought to my attention again and was never explained as to why I would owe the $40.00 plus tax fee to begin with. I did express the check engine light problem from my pick up the day before and how it was no longer present after I refueled. The $40.00 fee seemed to have been rectified by the interior photos I provided on the 5th of March but my Capital One app notified me on the 16th of March that my card was being charged for an extra day of rental when that was not provided on the 5th of March as the reason. Instead I was directed to photograph the interior to display the cleanliness of the U-Haul. I have a discrepancy with the $40.00 fee especially after correcting the check engine light issue by refilling with the appropriate fuel I surmise. Perhaps have a drop off location with an agent present and explain the day off the drop off why a $40.00 fee may be added 11 days later.

Franklin Gregory 
Rating:
5.0

Customer did not leave a comment.

Marcus Shannon 
Rating:
5.0

Customer did not leave a comment.

Douglas Folds 
Rating:
5.0

You all are doing a good job.

mooer elementary GATLIN 
Rating:
5.0

First class! Best Uhaul rental experience ever!

Earl Morrow 
Rating:
3.0

Customer did not leave a comment.

PRESTON DOWDY 
Rating:
5.0

It's was a Sunday. So it was closed.

Gwinderlyn Daniel 
Rating:
5.0

Busy, but accommodating and courteous.

Annselma Wood 
Rating:
3.0

Customer did not leave a comment.

Angel Velazquez 
Rating:
5.0

Little move direction to where to return truck. I just parked it in park spot I got the truck.

Christopher Meaney 
Rating:
5.0

Really competent and helpful personnel

Earl Morrow 
Rating:
5.0

Customer did not leave a comment.

Vanessa Alford 
Rating:
5.0

Customer did not leave a comment.

Carolyn Lyons 
Rating:
5.0

Great service fast and easy. Change nothing.

RANDALL BAUMGARTNER 
Rating:
4.0

Customer did not leave a comment.

WALTER FOSTER 
Rating:
5.0

the customer services excellent. Great location,

CARLOS ESCOTO JACH 
Rating:
5.0

The customer service was excellent and the equipment was clean and functional.

Chip Daniel 
Rating:
5.0

Nothing Ya'll were great and the price is great especially when someone on disability and fixed income.

andrea matthews 
Rating:
4.0

Customer did not leave a comment.

Dana Calloway 
Rating:
5.0

Customer did not leave a comment.

Jeana Friend 
Rating:
4.0

Customer did not leave a comment.

John Jackson 
Rating:
5.0

Customer did not leave a comment.

Allendy Hickmon 
Rating:
5.0

Customer did not leave a comment.

Robert Greer 
Rating:
2.0

Truck was gross, dirty, sticky stuff on windows and reiked of cigarettes.

Christa Resendez 
Rating:
3.0

Put a sign up showing the U-Haul office is NOT at the old bowling alley.

PRESTON DOWDY 
Rating:
5.0

Had an AWFUL trip the air conditioner was out in the truck so I had to drive 12 hours with no AC. Very disappointed in UHAUL.

Micah Arrington 
Rating:
5.0

None

RANDALL BAUMGARTNER 
Rating:
5.0

Overall I was a great experience

Demetria Robinson 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Kehinde 
Rating:
4.0

Customer did not leave a comment.

Hope Thorpe 
Rating:
2.0

I only drove the truck for 8 miles, yet they charged me for two gallons of gas. Don't you think that truck gets better than 4 miles a gallon???

Frank Thompson 
Rating:
4.0

The vehicle was a little dirty but it’s only because Of the age of the vehicle. It was not that big of a deal , the customer before left trash and I cleaned it up because I didn’t want to be charged and blamed for it . Customer service inside was helpful and kind . She was very informative. I will return again.

Juan Estrada 
Rating:
3.0

Customer did not leave a comment.

MARK BORKOWSKI 
Rating:
5.0

Make sure the inside of the cab is clean..

Julie Carver 
Rating:
5.0

Keep the equipment more clean.

Nastasha Walthall 
Rating:
3.0

Clean up truck and have gas it and make sure it run

Rebecca Howard 
Rating:
5.0

Customer did not leave a comment.

TOM CONCOLINO 
Rating:
5.0

Customer did not leave a comment.

Danny Ham 
Rating:
5.0

Customer did not leave a comment.

Laurie Adcock 
Rating:
3.0

The truck wasn't clean in the cabin or the bed. There was something spilt on the driver's door and the floorboards were dirty. There was things spilt and sticky on the council around the cup holders. The cargo area needed to be swept out. I returned it in a heck of a lot better shape than when I picked it up!

Phillip Danielson 
Rating:
5.0

Customer did not leave a comment.

Kathy Pittman 
Rating:
3.0

Customer service was good, vehicle was not clean and had an old odor smell.

LACARLUS McGill 
No reviews have been submitted for this location.

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