Customer Reviews for USA Grocers
(U-Haul Neighborhood Dealer)

699 reviews

9834 Sandalfoot Blvd   Boca Raton, FL 33428

(561) 218-0239

Office Hours

  • Mon-Sun: 7:30 am–9:30 pm

Services at this Location:

Contact Us

(561) 218-0239

9834 Sandalfoot Blvd
Boca Raton, FL 33428

Services at this Location:

Office Hours

  • Mon-Sun: 7:30 am–9:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DIDIER AGUIRRE 
Rating:
1.0

Customer did not leave a comment.

Ali Danesh 
Rating:
4.0

The van was not well maintained. The blinker was not working which is a dangerous thing for the operator and passenger. Lastly, the van had an awful odor and the cleanliness was unacceptable. There were flies and it had a terrible smell making our experience unpleasant.

Christos Sirmas 
Rating:
5.0

Customer did not leave a comment.

Corey Pereira 
Rating:
2.0

The truck was dirty, the tire was flat and the seat was broken.

Ana Carolina 
Rating:
5.0

No improvement needed! Thanks it was a great truck.

Carlos Garcia 
Rating:
5.0

Customer did not leave a comment.

Gabriel Todor 
Rating:
3.0

Customer did not leave a comment.

Harry Cherniak 
Rating:
5.0

Customer did not leave a comment.

john cetin 
Rating:
4.0

Customer did not leave a comment.

Bruno Novais 
Rating:
1.0

Truck was disgusting inside, and ran poorly. Check engine light was already on when I got the truck.

MACK DIRKS 
Rating:
5.0

Quick, easy pickup and dropoff. Appreciate it !!

Regina Jacome 
Rating:
1.0

I’ve been charged 3x on my card & I was told that I’m going to have these charges back on my Debit card.

Joe Smith 
Rating:
5.0

Thank you so much for your help.

zerpa carrillo 
Rating:
2.0

Van was very dirty and one of the doors was not opening, nothing to complain about the staff

Felipe Guimaraes 
Rating:
5.0

Customer did not leave a comment.

Dana Vance 
Rating:
5.0

Customer did not leave a comment.

Rushaniya Nurzhanova 
Rating:
5.0

Customer did not leave a comment.

Rose Cohen 
Rating:
5.0

Customer did not leave a comment.

Oleksandr Kukurian 
Rating:
5.0

Customer did not leave a comment.

Craig Williams 
Rating:
5.0

Customer did not leave a comment.

Edmundo Silva 
Rating:
3.0

The location is basically a convenience store with a questionable clientele. The service was excellent, but the location was generally shocking.

Philip Harvey 
Rating:
1.0

So, I contracted the service with doly and the device did not come, I only found out when I arrived at the moving site, also the car's tank was not full, it was less than half full, and I only used 20 miles, and apparently I was charged more $50 bucks for that, IMPROPER because $50 and more than a full tank. sad experience

Ednea Suzart 
Rating:
5.0

Customer did not leave a comment.

Jesse Jensen 
Rating:
5.0

Customer did not leave a comment.

Isabel Franco 
Rating:
4.0

Customer did not leave a comment.

Cassia Carvalho 
Rating:
5.0

Great service

ROGELIO CUAS 
Rating:
5.0

Customer did not leave a comment.

Edilberto Ospina 
Rating:
5.0

Customer did not leave a comment.

ANTHONY LEWIS 
Rating:
4.0

The service was not bad at all, however I requested some furniture protectors and they never delivered them to me, they also charged me for the dollys that I never used, not even the ones I carried in the truck. For the above the service was regular.

Fiyerad Vega 
Rating:
5.0

Nice people.

John James 
Rating:
4.0

Brakes were absolutely damage. I let them know. It should not happen at all.

Paola Perez 
Rating:
5.0

Customer did not leave a comment.

leandre yves 
Rating:
3.0

Customer did not leave a comment.

Hilario Cruz Jr 
Rating:
3.0

The customer service I received upon returning the truck was average at best. Not overly friendly.

Gary Edman 
Rating:
5.0

Very friendly and professional was so ever

carlos goldina 
Rating:
4.0

Waited for a prolonged period of time for a locksmith, who called me an advised that his car broke down and I had to wait for another locksmith to be dispatched...when they finally got to me, they advised that the key had a defect which caused the lockdown. I was not able to get to my location, which was a closing party for selling a property after 29 years ... that I was hosting. All my guests needed to leave prior to my arrival...Therefore a complete waste of time and $$$. The agent advised me that UHaul was going to refund my expenses for this rental...!!! I have not heard form UHaul regarding this !!! My U Haul assistance File Number was 2660719...

Andrew Turkell 
Rating:
5.0

Customer did not leave a comment.

Douglas Max 
Rating:
3.0

Customer did not leave a comment.

Xavier Rosado arroyo 
Rating:
5.0

Customer did not leave a comment.

diana-rizo dina marie 
Rating:
3.0

Customer did not leave a comment.

Damon Johnson 
Rating:
5.0

Customer did not leave a comment.

Bulent Sozen 
Rating:
2.0

Truck was disgusting. While no garbage, it was filthy. Additionally, they did not have the furniture dolly we had requested and substituted a small dolly, but still paid the $7 rental fee. They also did not have any of the furniture pads that we requested. Need to maintain equipment better. While the staff was nice, it seemed like a Haul tertiary location - would not recommend to anyone.

Jeremy Lurie 
Rating:
4.0

Customer did not leave a comment.

Vlad Kallen 
Rating:
5.0

Quick and easy. Great location

Christian Williams 
Rating:
5.0

Customer did not leave a comment.

Robert Arrick 
Rating:
5.0

Clean vehicles

Roberto Jurado 
Rating:
1.0

based on my experience interacting with the people at your uhaul pick up, I will never use uhaul again, nor will i recommend it to anyone in my network

Maria Sachs 
Rating:
4.0

Customer did not leave a comment.

VITOR ODISIO 
Rating:
4.0

Customer did not leave a comment.

Paola Perez 
Rating:
5.0

Excelente

ELIUMAR BATISTA 
Rating:
5.0

Customer did not leave a comment.

Joseph Lezcano 
Rating:
3.0

I ordered blankets and there were none available when I picked up the vehicle.

Robert Narzisi 
Rating:
3.0

Customer did not leave a comment.

Kara Decker 
Rating:
5.0

Thank you so much

SEVERINO BERNARDINO 
Rating:
5.0

Customer did not leave a comment.

Gabriel Amaral 
Rating:
5.0

Customer did not leave a comment.

EDSON DEPAULA 
Rating:
5.0

Customer did not leave a comment.

Russell Anderson 
Rating:
5.0

Customer did not leave a comment.

megan lutz 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER WEISS 
Rating:
5.0

Customer did not leave a comment.

ingrid noon 
Rating:
3.0

There were only 3 blankets available and no little dolly. So much for paying for that!

Alexa Goldman 
Rating:
2.0

The truck leaks.

Ian Goyco 
Rating:
5.0

Excellent customer service and fast checkout. No hassles at all. Equipment was well-maintained and clean. Staff was very professional, very helpful and went above and beyond to make sure everything was okay from check-out to check-in. Will rent again from them and 100% recommended for rentals

HUMAID MEHDI 
Rating:
4.0

Customer did not leave a comment.

Luciano Fossa 
Rating:
5.0

So easy

Ryan Gallagher 
Rating:
1.0

This was terrible experience. I’ve been to many uhaul locations before. This location was a mess and customer service was the worst I have seen. I spent 25mn waiting and being checked in when I was already checked in online. Gas in truck was 1/8 instead of 1/4 so I had to go back inside so they can manually change it on the contract. I was told to open all the other trucks myself which were parked in the back around the building to find the appliance dolly that I had rented online with the truck. When I returned the vehicle I was told to go back out and take picture of mileage and gas level. When he told me my total I realized that they had charged me $14 for insurance which I didn’t want and didn’t select when I reserved the car the day prior and also checked in online the morning off. This was very shady. I can clearly understand why they have 2.6 stars review on Google. Also the side view mirrors could not be adjusted much as they are welded and limit adjustment. Terrible! Terrible! Terrible. Will not recommend.

Jean Robert Brutus 
Rating:
1.0

I rented the truck for 3 days, which is roughly $30.00 dollars daily. I noticed when I picked up the truck, the gas level was a bit over 1/4, which I thought it was odd, but since I’m moving, I didn’t really paid too much attention. Prior to returning the truck, I filled up the tank to what I recall was the level yet I was charged 36.00 dollars by the store for gas. So essentially for driving 44 miles, I paid 56.00 dollars in gas that’s including the 20.00 dollars I paid at the gas station and the ridiculous charge by the store. Moreover, I will definitely never conduct business with such store! I will recommend if you absolutely have no other choice and have to rent from them, place a tape over the gas level, take a picture and when you return it be sure to fill it up to that tape level and take a picture since I guarantee they will charge you for gas.

Mario Donayre 
Rating:
1.0

Van was extremely dirty and stinky there was cucarachas walking all over the dashboard

CARLA SMITH 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRO DE 
Rating:
3.0

The first truck they gave me was a mess. Dirty paper towel and napkins on the floor and dash, several empty drink bottles and dirty hats and gloves on the dash. The second truck was better but in the back there was 3 or 4 moving blankets that smelled like animal urine. A bit disappointed at the condition of the trucks

Cameron Mandel 
Rating:
5.0

Customer did not leave a comment.

Curtis Schallow 
Rating:
5.0

Customer did not leave a comment.

Richard VanVoorhees 
Rating:
1.0

they gave me a van without an exhaust catalytic converter, it was a rattling noise, then I knew it would be very dangerous for me because it could smoke the whole cabin and I would die of asphyxia. I tried to get in touch with uhual on a call, in addition to the delay when they answered me, the woman heard me and hung up on me and so I had to walk anyway with the van in danger. bad experience...

Khaled Abdala 
Rating:
1.0

It's incredible that I had to stop at a gas station because it started to rain and the water got into the car. It's incredible. You should give me the money back. I've always rented with you. I've never had any problems, thanks.

Dany Nunez 
Rating:
1.0

In the morning the odometer said 1/2 tank and before I leave is like between 3/8 to 1/2 I came back inside and the attendant make note and correct on my paper. So i returned with the same amount and after I left came the receipt charging me 2 gallons because I’m not 1-3 tank. I call and they say I have to call them or go back tontura ame place. Nobody answer the phone and the customer service don’t care also when I call. I will contact my bank. Terrible service.

Antonio Machadoneto 
Rating:
2.0

Not scam me with fake pre-mileage. I ended up paying for around 40 extra on top of exorbitant gas refilling.

Samuel Schneider 
Rating:
5.0

Customer did not leave a comment.

Camila Reis 
Rating:
1.0

Was charged multiple times dropped off after hours and was charged for multiple extra days for no reason and without my authorization also charged 57 and change for gas when I put gas in disputing this

Patrick Flood 
Rating:
1.0

The truck was so damn old and it broke down and it turned out the mechanic who looked at it said that truck is known to stall out at anytime I would never use U-Haul again I can’t believe this company would risk peoples safety by continuing to rent out that piece of crap!!!

jolene stratford 
Rating:
5.0

Customer did not leave a comment.

Maria Basurto 
Rating:
5.0

Customer did not leave a comment.

MARTIN GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

AIYANA SWAYNEY 
Rating:
5.0

I had confirmation that I was getting a 15 ft truck and when I got there they only had a 10 foot truck

Joseph DiPrima 
Rating:
5.0

Customer did not leave a comment.

DIANA CENEPO 
Rating:
5.0

Customer did not leave a comment.

Tiago Vienna 
Rating:
4.0

Have them put a sign in the window showing that they rent uhals

DANIELLE JULIANA 
Rating:
1.0

one of the staff members stated I needed to put down a $160 deposit on top of the pending $$88 for the truck. Thankfully I spoke to customer service and was able to resolve the situation. Returning the truck was alot more smoother as we had a different staff member assist us. I unfornately did not get a name of the rude gentleman.

DAVID BALTODANO 
Rating:
3.0

There was water leaking on the passenger side. It was raining on our heads.

MARIAVALDI BENTO 
Rating:
4.0

The truck itself needed maintenance. The oil pressure fluctuated and the engine made a ticking noise. Also getting the truck out of the parking spot where they keep it was very tricky.

David Kaye 
Rating:
5.0

Customer did not leave a comment.

Timothy Smith 
Rating:
1.0

The guy that signed out the uhaul van to me was very rude upon arrival. He requested myself as the customer to take the keys and take a picture of the mileage on the van and the gas nozzle while he stayed in the store and helped the customers in line for beer and cigarettes. And then while standing there the man made the register a priority and left me and my fiancé standing there. It took approximately over an hour for the entire process. When we asked why the sales rep was helping other people and leaving us standing there? The sales guy said if we have a problem then we can go somewhere else. The entire situation was completely unacceptable to be treated like that as a paying customer!!

LETITIA MILLER 
Rating:
5.0

Customer did not leave a comment.

Alexander reut 
Rating:
3.0

Customer did not leave a comment.

jacob levine 
Rating:
1.0

I was charged for a rate I did not sign for, I signed for a $19.99 a day rate, with estimated 100 miles. At .69 a mile. I was ‘upgraded’ to better rate, that ended up costing more. Again, I did not sign for this ‘upgrade’. Upon return the truck was returned with exactly the same amount of gas, I was charged $9 for additional gas. When confronting the manager, he took a picture of the gauge, and it showed exactly the amount. It left with. He offered to reimburse the $9. I also refused the $20 insurance, but it magically appeared on my contract. I will never use this store again, nor will I use or recommend uhaul to my friends. Totally dishonest!

Terry Marshall 
Rating:
5.0

Easy rental no hassle! and great customer service!

WENDY SAVONA-MAHON 
Rating:
5.0

Customer did not leave a comment.

Jonathan Morgan 
Rating:
3.0

Had a major issue with the drop off. A random man who just claimed he worked for Uhual would not let me finish my drop off, rushed me out of the truck and took the keys and said "You're fine, you're done" and drove off, to then release he was reparking it somewhere else, I thought he was stealing the truck at first. Then he walked away with the key and I had to go after him to be able to complete my checkout and he wanted to argue with me and just send me away. Was very disturbing and I would not go back to that location again.

Danielle Mazely 
Rating:
5.0

Easy to get in and out of , very friendly people to deal with

BRADLEY RAMAGE 
Rating:
5.0

Customer did not leave a comment.

ANA CASTRO 
No reviews have been submitted for this location.

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