Customer Reviews for US Shell
(U-Haul Neighborhood Dealer)

394 reviews

3520 Sweetwater Springs Bl   Spring Valley, CA 91977

(619) 660-6945

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 8 am–4 pm

Services at this Location:

Contact Us

(619) 660-6945

3520 Sweetwater Springs Bl
Spring Valley, CA 91977

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 8 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Raul Cabral 
Rating:
5.0

Customer did not leave a comment.

Novette George 
Rating:
5.0

Very good overall.

MIKE HANNA 
Rating:
5.0

Easy and quick. Staff were very helpful. Return was also simple. It was convenient to fill gas up because it was at a gas station.

Alyssa Walton 
Rating:
5.0

Customer did not leave a comment.

Sara Romero 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA VEGA CAVAZOS 
Rating:
5.0

Customer did not leave a comment.

Hilary Allen 
Rating:
5.0

This employees at this location made my experience simple and easy. I never felt as if I wasn't informed of my rental.

Cameron Lujan 
Rating:
5.0

Super friendly and several trucks :))

Rina Vasquez 
Rating:
5.0

Customer did not leave a comment.

Doug Sherburne 
Rating:
5.0

good location go people thank you

Hani Younan 
Rating:
2.0

Customer did not leave a comment.

sue abiganoe 
Rating:
5.0

Nothing

BRYAN SLOTER 
Rating:
5.0

It was an overall great experience!

Kingsley Okoro 
Rating:
5.0

Very nice

Ibrahim Wahab 
Rating:
5.0

Very helpful place.

U.S. GAS 
Rating:
2.0

I’m very unhappy about the monitory aspect of my experience. Online when I booked the Uhaul, I was quoted ~$50. When I picked up the vehicle, I was then quoted ~$85 because the first quote “didn’t include miles, taxes and fees”. And finally when I dropped off the vehicle, I was charged $112, more than double what I was quoted, after even bringing the uhaul back 2 hours early. To add, my pick up location changed 20 minutes before my initial appointment and the new location was way out of the way from my destination, adding extra miles I had to pay for. Not a great customer experience.

Rae Marsters 
Rating:
5.0

It’s was very good

robenson saintina 
Rating:
5.0

Very easy drop off. Funny location in the gas station. But very efficient

Camron Hinckley 
Rating:
5.0

Customer did not leave a comment.

Marla McElroy 
Rating:
5.0

Very clean well maintained vehicle and friendly helpful service

Justin Duggie 
Rating:
3.0

Truck maintenance, i.e., fix gas leak before giving a patron the truck AND have dollies and equipment available like you promised in order to gain our business!!

Brian Mitchell 
Rating:
5.0

Explain the use/hazard of the back door latch. I didn't know the large metal latch swings down hard to lock. Unfortunately, I had my thumb where it came down and it hit with such force I thought it broke my thumb. Luckily, I think it's just badly bruised.

Anselmo Delino 
Rating:
5.0

Customer did not leave a comment.

Danny Kjonegaard 
Rating:
1.0

Steer wheel is dangerous. Has a lot of play. I should get a discount.

Bernabe Gonzalez 
Rating:
2.0

Truck was extremely dirty smelled bad seems like they smoke weed If you need pictures I have to provide. It had trash in the back to

Abraham Torres 
Rating:
5.0

Customer did not leave a comment.

Velina Farfan 
Rating:
5.0

Customer did not leave a comment.

Alanna Saenz 
Rating:
5.0

The people there were very helpful and welcoming.... Easy to work with n very friendly

Fernando Magallanes 
Rating:
5.0

Customer did not leave a comment.

jennifer adkison 
Rating:
5.0

Customer did not leave a comment.

Kenneth Willis 
Rating:
5.0

I lost my credit cars in the cab, and they immediately tracked me down to return the cards.

KENNY STOUT 
Rating:
5.0

Customer did not leave a comment.

Crystal Roldan 
Rating:
5.0

very efficient and friendly highly recommend

Tana Starr 
Rating:
5.0

Customer did not leave a comment.

Rodrigo Hernandez 
Rating:
4.0

Customer did not leave a comment.

Aly Pinder 
Rating:
5.0

Customer did not leave a comment.

JULIA AKHIDUE 
Rating:
5.0

I originally went to Kenwood liquor store location and they were idiots! Had me running around for 1/2,hr. and they didn’t even know any procedures to rent out the truck. I finally requested to transfer to this Shell station and they were awesome!

Roland Milan 
Rating:
5.0

Shell personnel was very helpful and fast checkout!

Eugene Fredeluces 
Rating:
5.0

I rented a 6x12 enclosed trailer. When I picked it up, I was expected to lift the Toung. I have a bad back. One of the employees came out and helped me. So, when I returned the trailer, it was the same thing, I was expected to lift it off myself. Fortunately, the employee came out and helped. Even for the 2 of us, it was a strain. U Haul should supply some type of jack.

rusty burkett 
Rating:
5.0

The staff was extremely friendly and helpful. I rented a 5'x9' trailer, and it was my first time using any kind of trailer. They answered all of my questions and hooked up the trailer for me. I highly recommend the shell station off of Rte 94 near casa de oro.

John Powell 
Rating:
4.0

Customer did not leave a comment.

craig rolling 
Rating:
5.0

Nothing! When I picked up the truck everyone was inviting and informative. The gentleman even asked if I needed a Dolly or help loading. I know it was an upsell, but he was like talking to me a friend and not me a customer.

Marian Williams 
Rating:
5.0

Nothing Every thing was excellant.

Joseph Dyresen 
Rating:
5.0

The clerk at the gas station was extremely friendly and thorough. He walked me through the process of dropping off and filling up.

Luis Corrales 
Rating:
3.0

I went 38 miles and had to spend 32 dollars to top it off I was charged for dolly and pads and did not get them nor did I order them

Aurora Gigear 
Rating:
4.0

Customer did not leave a comment.

Michelle Boles 
Rating:
5.0

Customer did not leave a comment.

brian yono 
Rating:
4.0

Store owner was very friendly, accommodating and knowledgeable in handling my rental. U-Haul computer interface that the store owner had to use to complete my rental was clearly inefficient and cumbersome, and slowed down the overall process.

Doug Sherburne 
Rating:
5.0

Prompt pick up and return. Would highly recommend and will be using them again. Would discourage anyone from using Last Minute Movers. We had booked them days in advance. Come moving day, no call/no show. Had to do the move ourselves. They called and said they'd be available AFTER the truck was due to be returned. Unsatisfactory. Don't use them.

Steven Whiteley 
Rating:
5.0

Very convienent, affordable, and easily accessible

Mariya Teran 
Rating:
1.0

Uhaul smelled really bad like homeless have lived Inside the front seats

CARLOS OCAMPO 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FOSTER 
Rating:
5.0

Customer did not leave a comment.

ian Lasley 
Rating:
5.0

I dealt with four people - two while picking up and two while dropping off. They were all great. I had a smooth transaction overall. One note, you do have to park your personal vehicle across a busy street without any convenient crosswalks. Other than that, it was a wonderful experience. Thank you!

Shannon Morris 
Rating:
5.0

Customer did not leave a comment.

Greg Etter 
Rating:
5.0

Very attentive personnel, explained everything completely. Suggested an extra day since I was loading and unloading by myself. No bogus charges for gas or damages. Many kinds of vehicles to choose from.

Constance Wickens 
Rating:
5.0

Customer did not leave a comment.

Troy Casper 
Rating:
5.0

Customer did not leave a comment.

Brian Miller 
Rating:
5.0

Friendly and fast. they meet all my expectations. Thank you.

lucio mayorazgo 
Rating:
4.0

Customer did not leave a comment.

George Linder 
Rating:
3.0

When picking up a customer shouldn’t be told the vehicles gas should be between a range but asked to have the vehicle filled to a point with more than it started to meet a requirement and avoid a $30 charge.

Francisco Argumedo 
Rating:
1.0

Check in attendant made me sweep the vehicle or he was going to issue a cleaning fee. I turned over the vehicle in the exact same condition as it was rented to me.

Jonathan Moore 
Rating:
5.0

Customer did not leave a comment.

James Lanter 
Rating:
5.0

Customer did not leave a comment.

joudan taylor 
Rating:
5.0

Super friendly and easy in and out.

John Marshall 
Rating:
4.0

Drop off location was 3rd location I went to which finally accepted the rental. First location refused rental and stated finding another location "Its your problem, not mine". I went to second location, 25 miles away to be refused drop off of rental. 3rd location, 10 miles further finally accepted rental.

Gloria Boyce 
Rating:
1.0

The truck front window was filthy! when I try to spray the dirt off only one side worked, when I got home I realized I needed a lock, I had to go buy one from the store instead of them asking me at the u haul.

Shavonda Journey 
Rating:
5.0

Very friendly and helpfull understanding and kind. Keep up that good customer service you are all well deserved 5 star amazing.

Jayne Alfaro 
Rating:
5.0

Customer did not leave a comment.

stephanie richards 
Rating:
4.0

Customer did not leave a comment.

Alan Wickenberg 
Rating:
5.0

Be sure all the mechanical parts of the trailer hitch system are greased properly. Other than that wonderful experience

Jonathan Benet 
Rating:
5.0

Both locations were great. Very unsatisfied with the communication from Uhaul! The Adam’s street location where I was scheduled to return my trailer was full and did not communicate with us at all. My pick up location changed as well but I received a text letting me know the change. Due to the issues trying to return trailer and having to find an alternative location I actually missed my flight home which caused all kinds of problems.

Thomas Vasconi 
Rating:
5.0

Customer did not leave a comment.

Amanda Eager 
Rating:
2.0

Have people that speak English and not talk other language that you don’t understand it’s rude. And not be demanded to get the renal back the same day when the renal is 24 hour.renal. .

Tony Garcia 
Rating:
2.0

Pick up was fine but upon returning the attendant Dani was rude and dismissive. She displayed ZERO customer service and made my return difficult! I will NEVER rent from this location again.

Kristie Campbell 
Rating:
5.0

Customer did not leave a comment.

WYSHIEKA FLOYD 
Rating:
5.0

Great customer service

Hala Garmo 
Rating:
5.0

Customer did not leave a comment.

Maelanie Estillore 
Rating:
5.0

Customer did not leave a comment.

Joseph LoPresti 
Rating:
5.0

Customer did not leave a comment.

CELEDONIO MORENO 
Rating:
3.0

Customer did not leave a comment.

Krissel Aromin 
Rating:
2.0

The pricing was great, but I had only driven a couple miles away and the mileage said 4 miles when I looked down. My house was only 3 miles away, and I wasn’t even home yet by the time the gage said 4 miles, so I’m definitely convinced that is rigged.

BRITTANY WILLIAMSON 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE GASKIN 
Rating:
5.0

Customer did not leave a comment.

Arnulfo Mendivil 
Rating:
3.0

Customer did not leave a comment.

michael may 
Rating:
5.0

Great customer service.

MARK HASSELBLAD 
Rating:
5.0

My experience was pleasant. And I got all the paperwork done in a timely manner. Jay and the other person didnot get his name. Quoted all the charges correctly and honestly. I would recommend to others and I would define rent from them again.

lorena rodriguez 
Rating:
5.0

Thank you for great service

Raed matti 
Rating:
4.0

Clean the cab. Have a light in the back.

Garrett Vergili 
Rating:
5.0

Customer did not leave a comment.

gary broadway 
Rating:
2.0

Have a better system and have everything ready to pick up. Lost 30 min waiting for them to check me out even after I checked in online the day prior

Dennis Kiyan 
Rating:
1.0

Please don’t rent a uhaul from here you will be disappointed MGR RAY is rude and disrespectful and expects the gas gauge to be passed the line… was arguing with my husband in front of customers about the gas gauge….. Most disrespect, I will never bring my business here again…..

MarthaH King 
Rating:
5.0

The Customer service was very awesome at this location

Apollo Leppard 
Rating:
2.0

Customer did not leave a comment.

Stephen Morton 
Rating:
5.0

Fast easy, even changed equipment on the spot. Awsome transition.

JOSHUA MURPHY 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM ABUSHOSHA 
Rating:
5.0

Great customer service

DAVID HARGROVE 
Rating:
1.0

The owner placef the order for 6 hrs even though I told him 24hrs. I returned the vehicle with a full tank of gas, the gauge is on the “F” sign and he said it must be ‘more than full’ and charged me extra for gas. He is giving U haul a bad name. He is coniving and deceitful. I will inform as many people I can about his underhand tactics. I have notified U haul about his scruplous ways. Ty Nichole

NICHOLE JIMMI 
Rating:
4.0

Customer did not leave a comment.

MICHAEL SHANDLEY 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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