Customer Reviews for U-Haul of Zanesville

2,722 reviews

618 S Pine St   Zanesville, OH 43701
(S Of Main St, Limited Customer parking; Plan on being dropped off)

(740) 454-8521

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(740) 454-8521

618 S Pine St
Zanesville, OH 43701
(S Of Main St, Limited Customer parking; Plan on being dropped off)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

I would give 5 stars but this review is for UHaul as a whole. While the process of getting the hitch was relatively painless and the folks there were great in trying to help us out, the INSTALL process sucked. Or, well, it never happened. I scheduled the install online and would expect that if a location were able to be scheduled, that staff would be available. This was not the case. The location even tried calling around to other nearby locations, none of which had install technicians available. We ended up buying the hitch since it fit our vehicle, but now *I* have to install it last second before going on a major roadtrip. Again, the location was greater, but UHaul services as a whole failed us.

Devon Hosmer 
Rating:
5.0

Customer did not leave a comment.

Holli Tenney 
Rating:
5.0

Every one there was super friendly and awesome! Would recommend to everyone! Had a great experience!

Jennifer Oliver 
Rating:
3.0

I was charged for two dolly's and only had one. Please give me back the 12 plus tax. I also received a call on Tuesday that I didn’t return my truck at a different location than the other one. Not sure why that was.

Shannon Hutchison 
Rating:
5.0

Customer did not leave a comment.

Ben Walden 
Rating:
5.0

Customer did not leave a comment.

Shawn Dudley 
Rating:
4.0

Customer did not leave a comment.

Musk Cty Board of elections 
Rating:
4.0

I am a little pissed about returning the vehicle a day early and then being charged 40 extra dollars for going over on milage

Shawn Wiseman 
Rating:
5.0

Customer did not leave a comment.

Candy Brunton 
Rating:
5.0

guys there are always great

Randolph Buchanan 
Rating:
3.0

I had asked the guy here if he could find out why I was charged $357.00 at pick up instead of the $227.00 that I was told I had to pay at pickup and he couldn't find me answers either. He did tell me to call 1-800-uhaul and see what they could find it for me or that I could come see his manager the next day to see if he could find me answers.

Vicki Garland 
Rating:
4.0

Parking could be better for consumer's car's.

REBECCA KELSO 
Rating:
5.0

Customer did not leave a comment.

Jill Reeves 
Rating:
1.0

Very rude

Brent Riley 
Rating:
5.0

Customer service on Pine Street is always great. They have build a great location to help the community they serve. Their customer service is good. That is why I always come back!

Teresa Mahon 
Rating:
5.0

Customer did not leave a comment.

Teresa Polen 
Rating:
5.0

Always excited service

James Vanwey 
Rating:
3.0

Customer did not leave a comment.

Joseph Preston 
Rating:
3.0

The workers failed to check the enclosed trailer prior to renting it. There was a huge styrofoam sheet, paper and dirt from what appeared to be house plants it was horrible and not able to be overlooked if checked

Heather Carson 
Rating:
5.0

Pine St Zanesville. Outstanding service.

steven strunk 
Rating:
5.0

Excellent service

The animal shelter society 
Rating:
4.0

Customer did not leave a comment.

RONALD MARTIN 
Rating:
5.0

This company had always been a great neighbors. The employees has always been so friendly and today was no exception. There are a couple of locations we could have chosen to do business with this location. Because of the relationship but we have built through the year.

Ruby Kilpatrick 
Rating:
5.0

Customer did not leave a comment.

Lynnsie McCullough 
Rating:
1.0

NO PARKING

Alexandra Bigler 
Rating:
5.0

How can you improve on an organisation that does awesome? Great customer service, good equipment, 5 stars easy!

jody sowers 
Rating:
4.0

Customer did not leave a comment.

CAROL COLLINS 
Rating:
5.0

Customer did not leave a comment.

Heather Chapman 
Rating:
4.0

Customer did not leave a comment.

Chris Hastings 
Rating:
5.0

Excellent service

the animal shelt society 
Rating:
5.0

Customer did not leave a comment.

BOB CLARK 
Rating:
5.0

Employees were very friendly and had the answers to all my questions

David Moon 
Rating:
4.0

Please keep up the good work. Very professional!!

Jeffery Smith 
Rating:
5.0

Great customer service. Cheaper boxes would be nice

JUSTIN STULL 
Rating:
4.0

Customer did not leave a comment.

Erica Osei 
Rating:
5.0

Fast, easy-to-use online scheduling and check in, easy drop off and receipt emailed immediately.

Lisa Dillinger 
Rating:
5.0

Customer service was great!! The vehicles are well maintained as well!! Overall 10/10!

Brirtney Balderson 
Rating:
5.0

Be more informative when customers ask questions.

Bradley Leist 
Rating:
5.0

Customer did not leave a comment.

sarah wills 
Rating:
5.0

Customer did not leave a comment.

Allen Cleary 
Rating:
4.0

no customer parking to leave vehicle while renting

Robert Herron 
Rating:
5.0

Customer did not leave a comment.

JOEL LWANDE 
Rating:
3.0

See above comment, personel at drop off location were ok but that was about it.

Rodger Link 
Rating:
5.0

Great group of staff. Looking forward to the new location.

April gibson 
Rating:
2.0

We reserved a 26 ft truck and was told no problem, but when we went to pick up the truck our reservation said a 15 ft truck and they had nothing bigger which cost us time and money, not happy at all

Robert Holt 
Rating:
5.0

Customer did not leave a comment.

Stacie Huff 
Rating:
5.0

All the men that work there are very friendly nice to deal with.

Randall Brown 
Rating:
5.0

Customer did not leave a comment.

Eugene Branham 
Rating:
5.0

Customer did not leave a comment.

Brian Evancho 
Rating:
5.0

Customer did not leave a comment.

Laura adams 
Rating:
5.0

Customer did not leave a comment.

preston beatty 
Rating:
5.0

Customer did not leave a comment.

MIKE THORNE 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER CANNON 
Rating:
5.0

Customer did not leave a comment.

Kimberly Perkinson 
Rating:
5.0

Customer did not leave a comment.

david angler 
Rating:
2.0

Good customer service

Kaitlyn Stillion 
Rating:
5.0

Customer did not leave a comment.

Terry Martin 
Rating:
5.0

Customer did not leave a comment.

Job Wise 
Rating:
5.0

Customer did not leave a comment.

Derek Wadlington 
Rating:
5.0

All good

jeff mcclain 
Rating:
5.0

Ease of rental was amazing! Staff very helpful and friendly.

Cindy Smith 
Rating:
5.0

Thank you Robbie for everything.

April gibson 
Rating:
4.0

Customer did not leave a comment.

Greg Grutkowski 
Rating:
5.0

everyone was friendly and it was a great experience highly recommend

Andy Dick 
Rating:
5.0

Great knowledgeable people and NICE as well! Great facility!!

charles barnum 
Rating:
5.0

Robbie and his staff are great to work with. We appreciate him.

April gibson 
Rating:
5.0

You could use a bigger place. Awfully crowded. Great business though.

William Garren 
Rating:
5.0

Guys at the counter were super nice and helpful

Clarke Mauller 
Rating:
5.0

Customer did not leave a comment.

RICKEY BLANEY 
Rating:
5.0

Customer did not leave a comment.

Patrick Dunn 
Rating:
5.0

No recommendation to improve. The staff member was excellent and accommodating. The rental transaction was smooth. Thank you.

Richard Tolliver 
Rating:
3.0

We look forward to their new location once it’s finished. The current lot is very small.

kent gutridge 
Rating:
5.0

Service was fast, friendly, and efficient. The equipment was clean and in great condition.

John Schaumleffel 
Rating:
5.0

Customer did not leave a comment.

Charles Weaver 
Rating:
5.0

Customer did not leave a comment.

Bob Travis 
Rating:
5.0

Customer did not leave a comment.

devin israel 
Rating:
5.0

Customer did not leave a comment.

Catherine Wilson 
Rating:
5.0

Robbie runs a very professional business.

April gibson 
Rating:
3.0

Customer did not leave a comment.

Kenneth Jones 
Rating:
4.0

Customer did not leave a comment.

Terry Neal 
Rating:
4.0

I have been using U-Haul for over 40 years this last experience I felt I shouldn't have been charged for the first trailer I rented for they told me I needed to rent it and after driving 350 miles give or take a few Kubota tractor that I told him I was going to haul wouldn't even fit on the trailer I told him what trailer I wanted to get and he said he wasn't allowed to rent it to me because it wasn't big enough so after I got up to where I was going I ended up having to drop the U-Haul that I rented down here in Zanesville and go find a U-Haul up there rented it and had to pay for that also I had to haul my tractor down here drop it off take the trailer back up drop it off and then get to Zanesville trailer and bring it back to Zanesville I'm almost 70 years old with a bad back that was a long hard drive I hate to bitch and I've never bitched before about things because I know how life is but this time it was a little aggravating

ROBERT LAMBERT 
Rating:
5.0

Customer did not leave a comment.

Robin Barr 
Rating:
3.0

Customer did not leave a comment.

Fred Keeran 
Rating:
5.0

Excellent customer service

April gibson 
Rating:
4.0

Customer did not leave a comment.

Wilson Hightower 
Rating:
4.0

They did a great job of making it easy to drop off.

Craig Wolfinger 
Rating:
3.0

Customer did not leave a comment.

James Hague 
Rating:
5.0

Customer did not leave a comment.

Robert Smith 
Rating:
5.0

Great customer service and very friendly. Facility was clean and orderly. Well above average location.

Leslie Campbell 
Rating:
5.0

I am very pleased with my Uhaul experience. My Uhaul truck was ready upon my arrival and staff was friendly and very helpful.

Gina Williams 
Rating:
5.0

What your doing works

Brandy Toland 
Rating:
3.0

Owner was not friendly.

Brian Dolbert 
Rating:
5.0

Customer did not leave a comment.

Tammy Wright 
Rating:
5.0

The young man working at the counter, was very helpful.

Renee Newton 
Rating:
5.0

No need for improvement. Excellent customer service

April gibson 
Rating:
5.0

Customer did not leave a comment.

mark watson 
Rating:
5.0

Maybe provide a broom so we can clean it before returning it.

Joy Stewart 
Rating:
5.0

Customer did not leave a comment.

allex hatfield 
Rating:
5.0

Customer did not leave a comment.

BILL STEWART 
Rating:
5.0

Customer did not leave a comment.

Tamela Devoll 
Rating:
5.0

Jordan and Robbie was really helpful and easy to work with. We would recommend this U-Haul location along with the U-haul U-box again. Easy, reliable and can't beat the price. xx

Amanda Gilbert  |  Overall Experience 
Rating:
5.0

Our uhaul pod arrived nearly a week before expected, which was fantastic! The staff was very quick about having it ready for pickup and it couldn’t have been a better experience for our move, thanks!

kathy Souders  |  Overall Experience 
Rating:
4.0

The facility was very busy with customers when I went to pick up my U-Box, but the staff still took the time needed with each customer to sort problems and meet everyone's needs. I was impressed.

Timothy Obarow  |  Overall Experience 
Rating:
5.0

The staff here are awesome! After moving cross-country 4 times in 6 years, they are the best Uhaul store I've experienced!

Stephanie Freas  |  Overall Experience 
Rating:
5.0

After a really rough go-round with Uhaul during my cross-country move, Robbie and the rest of Zanesville U-Haul were AMAZING-Robbie even personally delivered my receipt to my work! Super awesome ppl!

Stephanie Freas  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top