Customer Reviews for U-Haul Moving & Storage of West Side

7,925 reviews

101 63rd St   Des Moines, IA 50312

(515) 277-7202

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(515) 277-7202

101 63rd St
Des Moines, IA 50312

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Great!!!!

deb klyn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Wittmack  |  Online Move In 
Rating:
5.0

Jianni is the best. He does a terrific job managing this location. Good work retaining a talented employee for so many years.

Charles Wittmack 
Rating:
5.0

Customer did not leave a comment.

Minda Plummer 
Rating:
5.0

Very professional and the process took no time at all.

Shawn Nilius 
Rating:
5.0

Customer did not leave a comment.

GINA ALDRIDGE  |  First Impressions 
Rating:
5.0

very helpful attendant, very efficient check in!

Fred Leverman 
Rating:
5.0

They got me a reservation for what I needed on the spot. Not to mention the workers were wonderful and helpful!

Adriene IRVIN 
Rating:
3.0

The small hand truck I ordered wasn't available, I was at first told they didn't have one for me. Then I was told they only had an appliance hand truck and it was brought to the checkout and I brought it to the truck which was pulled up to the building. Overall my experience with the customer service wasn't great and stressed me out.

Heather Fuller 
Rating:
5.0

We had a very smooth rental experience. The staff was very friendly, efficient, and made the pickup and drop off experiences very easy. The vehicle was clean and ran well. We will rent from this location again.

James Boesen 
Rating:
4.0

Customer did not leave a comment.

Jill Cornwell 
Rating:
5.0

Customer did not leave a comment.

Vickie Krest 
Rating:
5.0

Customer did not leave a comment.

Dave Davis 
Rating:
4.0

Customer did not leave a comment.

DANIEL MARKS 
Rating:
5.0

Customer did not leave a comment.

Maria soto 
Rating:
5.0

I have already recommended this facility to numerous family and friends.

MARY MURPHY  |  First Impressions 
Rating:
5.0

Improvement needed in lighting the outside of the van passenger side And the rest. Thank you

DONALD BOECKHOLT 
Rating:
5.0

Customer did not leave a comment.

Kaylianna Horton  |  Overall Experience 
Rating:
5.0

The truck was clean. However the check engine light was on for the whole trip. The right front headlightflickered constantly, but there was no trouble actually driving the truck thar we could determine.

R Michael Hayes 
Rating:
4.0

Customer did not leave a comment.

ANTHONY JOHNSON 
Rating:
5.0

All your staff is awesome, especially Amanda! She is a great asset to your facility AND company. I no longer need a storage unit but my friends moving me in to my new place were also super impressed with your building! I will definitely recommend you all to anyone I know needing a truck van or unit!! Thanks for your great customer service! 👍10 stars

MARIA WRIGHT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELVIN GREEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID PEREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samir Muhamedagic 
Rating:
5.0

Customer did not leave a comment.

Michael Leng 
Rating:
4.0

There is zero reason to use the online system. After using the system one is inundated to an obnoxious degree with up-selling emails. Then, when you arrive, individuals who are walk ins are ahead of you in line. My observation was it was faster to process a walk in customer than one that had reserved online. This is not a criticism of the staff at the rental location as they were efficient and knowledgeable, this is a statement about the waste of time and exposure of personal information on a website for absolutely no reason what-so-ever under false pretense and or guise that it would speed up one's rental experience. So the rental location was A-OK the company as a whole-not so much.

Bridget McNerney 
Rating:
5.0

Very impressed with the whole process

Phillips Peters  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Travis Fisher 
Rating:
5.0

Customer did not leave a comment.

Rod Mcatee 
Rating:
5.0

Customer did not leave a comment.

Craig Malottki 
Rating:
4.0

Customer did not leave a comment.

Jared Lee 
Rating:
5.0

Customer did not leave a comment.

TAMMY PALLOS  |  Overall Experience 
Rating:
5.0

Start to finish everything went perfect.

ROSS PEELER  |  First Impressions 
Rating:
5.0

Everything was easy to use and navigate, the guy at the front desk was cool and very helpful, the location I went to will probably be the place I go to first if I need to move anything

Zack Senna 
Rating:
5.0

Customer did not leave a comment.

randal pittman 
Rating:
5.0

The general manager Gianni was so helpful when it came to me getting my stuff back after finding myself in some financial hardship. The thing that makes this location so amazing is people like him!

DeAnna Channell  |  Overall Experience 
Rating:
5.0

The staff was very helpful getting us set to proper size vehicle and it was a short in and out process

James Kaura 
Rating:
5.0

Customer did not leave a comment.

RICKY WERKMEISTER 
Rating:
2.0

It took 2 grumpy customer service agents 7 minutes to check me out- time that I had to pay for. They don't start the clock when they're done btw. They had no other customers, but I had to walk clear to the back 40, peel my own uhaul truck out of the line-up, get the frost off the windows, and waste 10 minutes additional time. The only nice n easy part of this is the gentleman I returned it to. He asked about the drive n cleanliness with a smile on his face. This was the hardest weekend of my life and at the very least, a person could use a smile when they walk in the door to your establishment. You never know what they're going through.

Justina Schneider 
Rating:
5.0

Have more than one person working to reduce customer wait time. This is needed in particular because the typical transaction time to completion is much longer than in other types of business.

phillip morgan 
Rating:
5.0

The woman working the desk was informed, kind and provides excellent customer service.

Heidi Swan 
Rating:
5.0

Customer did not leave a comment.

Dean DeJong 
Rating:
5.0

Customer did not leave a comment.

Sadie Jackson 
Rating:
5.0

Customer did not leave a comment.

Craig Torkelson 
Rating:
5.0

No waiting, they jumped on it and quick hook up.

Daniel Custis 
Rating:
4.0

Customer did not leave a comment.

Barbara Vos 
Rating:
5.0

Customer did not leave a comment.

Jacob Kirpes 
Rating:
5.0

Customer did not leave a comment.

Breon Merrett 
Rating:
5.0

Our rental experience for storage was perfect!!! Beautiful safe facility!

CONSTANCE DICKS  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Alvina Doerue  |  Online Move In 
Rating:
5.0

GREAT CUSTONER SERVICE FROM GIANNI ON THE PICKUP AND DROP OFF OF THE TRAILER!!

Galen Tolliver 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Lahey 
Rating:
5.0

Customer did not leave a comment.

Leslie Sulgrove 
Rating:
5.0

Customer did not leave a comment.

Jason Leydens 
Rating:
4.0

Everything went well; excellent customer service. We had a little confusion dropping off the trailer after hours. We weren't 100% sure where to leave the trailer.

Matthew Winfrey 
Rating:
4.0

Customer did not leave a comment.

RODD MARQUIS 
Rating:
5.0

Will be using it v again soon, & transfer my stuff to your storage.

Linda Taube  |  First Impressions 
Rating:
5.0

Excelent!!!

Pablo Cepeda 
Rating:
4.0

Customer did not leave a comment.

mark rush 
Rating:
5.0

The facility is clean and organized. The staff’s customer service is exceptional! Would highly recommend

Darlene Coomes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD FULLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Collins 
Rating:
5.0

Customer did not leave a comment.

Keith Molenhouse 
Rating:
4.0

Customer did not leave a comment.

Joanna Schmidt 
Rating:
5.0

Customer did not leave a comment.

Todd Hawbaker 
Rating:
4.0

The service was great!

Anthony Clarkin 
Rating:
5.0

Love this U-Haul…they are fabulous!

ANGELA GARBER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary kasperbauer 
Rating:
5.0

Customer did not leave a comment.

Wilson Starnes Jr 
Rating:
5.0

Customer did not leave a comment.

Todd Dreesman 
Rating:
5.0

Easy as pie

john foutch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris martin 
Rating:
5.0

Customer did not leave a comment.

Jay Cook 
Rating:
5.0

Customer did not leave a comment.

VICKIE WELCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICKIE WELCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik Phillips 
Rating:
5.0

Customer did not leave a comment.

Becky Ackerman 
Rating:
5.0

The gentleman that checked us out and got us rolling was great. Did a great job and we were thankful for his assistance.

Adam Davis 
Rating:
5.0

I was so surprised at the covience if pulling unloading lots of carts clean facilities

PATRICK TAPE FLEMING  |  First Impressions 
Rating:
5.0

Amanda was fantastic!

Allan Clark 
Rating:
5.0

Customer service was great!

Marcus Burrier 
Rating:
5.0

Customer did not leave a comment.

DUANE BOCKENSTEDT 
Rating:
5.0

Customer did not leave a comment.

ZEWUDE KIA 
Rating:
5.0

Amanda the employee who waited on me was knowledgeable, pleasant and very helpful. We used the facility today and it was easy, clean, and secure. Thanks you!

pat HOULIHAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Craiget 
Rating:
5.0

Customer did not leave a comment.

Daniel Smidt 
Rating:
5.0

Customer did not leave a comment.

Jay Cook 
Rating:
5.0

Great customer service. Very kind and helpful.

Michael Noah 
Rating:
5.0

Great customer service and support

Tushar Athale 
Rating:
5.0

Customer did not leave a comment.

Larry Penland 
Rating:
5.0

Customer did not leave a comment.

Kristina Brower 
Rating:
5.0

Customer did not leave a comment.

Eleanor Ploessl 
Rating:
5.0

Customer did not leave a comment.

ANDREAS BENFORD 
Rating:
5.0

Customer did not leave a comment.

Erin smith 
Rating:
3.0

Drop-off location was way out of my way. U-Haul made me drop off my rental at this location due to the fact the location close to my residence had no yard room to accept the truck. Why is that a customer problem? When it came time to check in I had to ask the clerk for a paid receipt otherwise I would not have received one. Personnel while friendly, could be a lot more welcoming. Try to smile? Customer Service at the (515) area code was extremely rude on Friday when I called to get my drop off location changed. I have rented from U-Haul four times in the past year. This is the last time I do any business with U-Haul. I would not recommend U-Haul to anyone. Time to try your competition.

ted broich 
Rating:
5.0

Customer did not leave a comment.

Judy Brannon 
Rating:
4.0

Customer did not leave a comment.

Bobby Henderson 
Rating:
5.0

The woman at the counter who checked out the vehicle for me was prompt, professional, very helpful and understanding and friendly. This is the first time I've checked out a truck at the new facility and it's much roomier and maneuverable.

Eric Woolson 
Rating:
5.0

Amanda twas a JOY ... what dedication she has towards doing the right thing / assisting.

christopher maharry 
Rating:
5.0

Gianni was so helpful, and while I was there renting the unit, two other people came in to return their rental trucks. Both of them thanked him over and over for his help. He must be good at training people, too, because a worker, Skylar, gave me good information when I was looking at the grounds. I asked him a couple of questions before I even got to the door, and he was very willing to help.

MARILYNN WADDEN  |  First Impressions 
Rating:
3.0

Disclose the terms of the contract. It is almost a bad customer scheme…

Mustafa Sagun 
Rating:
5.0

Best customer service I’ve ever had at a UHaul

Mary Mueller 
Rating:
5.0

This storage facility was excellent and the staff were over the top helpful and nice.

Kimberly Tarkowski  |  Overall Experience 
Rating:
3.0

It took forever to do the paperwork, find a place to return the trailer and hook it up. I was told that I could rent in advance for an extra day as a back up if I needed it which I did. I didn't need it, but you people wouldn't refund the additional day's rent that I paid. I still expect to get my money back. This was my 1st time renting from you and I feel taken advantage of. The clerks were polite. Kim Hiscox

Kim Hiscox 
Rating:
4.0

Truck was clean and worked as needed, but a lot of dents/damage that was not marked on the truck and the covering was peeling so my concern was possibly getting charged for damage I did not cause since previous damage was not logged correctly. Not saying this reflects on the location I rented from but maybe a truck that needs to be put out of rotation.

Kyle Kotecki 
Rating:
4.0

Customer did not leave a comment.

Alex Ries 
Rating:
5.0

Wouldn’t change a thing It was a pleasant experience very professional Thank You

Dirk Post 
Rating:
5.0

We changed our delivery time 3 x and then we're very understanding. Very nice customer service at the beginning and at Check in

Audrene Hansen 
Rating:
5.0

Thank you for a quick and easy process. It DOES help to pre-register on-line.

Joel Olah 
Rating:
5.0

Customer did not leave a comment.

zariatou gado 
Rating:
5.0

read previous review

David Berndt 
Rating:
5.0

Customer did not leave a comment.

Melissa Cloud 
Rating:
4.0

The worker was very friendly and helpful. The trailer had a funny smell, he agreed and moped it out for me and then put down 2 blankets to soak up any remaining moisture. He told me the lights were just fixed and then when I returned it said one set of lights were out again and would need to be checked and fixed. A good experience.

KATHLEEN ANZIS 
Rating:
5.0

Customer did not leave a comment.

Joe Finn 
Rating:
3.0

I was two hours late returning my trailer and they charged me another $40 which I thought was ridiculous. Other than that it was fine.

Jarrod Martin  |  Online Move In 
Rating:
5.0

Very easy to reserve, pick up and return.

Tina Kessler 
Rating:
5.0

Customer did not leave a comment.

VICTOR GLAWE 
Rating:
5.0

Great service again!

Jeremy Williams 
Rating:
5.0

The return app did not work for me, and the other person returning a truck at the same time.

Elizabeth Hendrix 
Rating:
5.0

As stated above about gas gauge at return.

Marjorie Smith 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY EVANS  |  First Impressions 
Rating:
4.0

Kinda expensive.

Elicia Beenken  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor Ramirez 
Rating:
5.0

Quick and efficient service.

KEVIN DANIELS 
Rating:
5.0

Very helpful and accommodating when checking in my equipment and very patient and understanding as I explained the problems with my truck rental.

Ed Turner 
Rating:
5.0

The staff was super friendly and very accommodating!

Teresa Harvey 
Rating:
5.0

Customer did not leave a comment.

Luke Keller  |  First Impressions 
Rating:
5.0

You have a convenient location for me on 63rd St. in Des Moines, Iowa. I can’t imagine my experience going any smoother. The drop off after hours is A must, I never know how long it’s going to take to move someone. Perhaps someday I will actually get to rent a U-Haul from you for myself. Evidently my friends and family don’t have the time or money to do these moving’s by themselves. For me, I’m not sure what you can do to make my experience better. Thank you so much. U-Haul seems to always be there when I need them.(when my family and friends need them.LOL)

timothy supino 
Rating:
5.0

Customer did not leave a comment.

JACKELINE PEREZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George Massaquoi  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stacy martin  |  Overall Experience 
Rating:
5.0

Terry was great to work with, kind, considerate, and a huge help.

Brandi Jensen 
Rating:
3.0

Staff was rude and unprofessional. She was unwilling to help.

Hassan Hubey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON JUEHRING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

philemon biwott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFONSO PASTRANA  |  First Impressions 
Rating:
5.0

Giovanni has a great team and they all provided exceptional customer service on every visit! Will definitely use again if needed

Tess Adams  |  Overall Experience 
Rating:
5.0

The staff was wonderful

AMANDA WATTS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelsie Carroll  |  Online Move In 
Rating:
5.0

Overall the manager at this location was the best part of my experience with Uhaul. I wanna say his name was Giovanni but I don’t remember. Anyways he’s a young dude and for the past three years this dude has been nothing but the best!!!!!

Maciej Hofman  |  Overall Experience 
Rating:
3.0

I was happy with the unit, but my experience with the staff was not a good experience at all. Upon moving in, the guy and gal at the desk were not helpful at all. They acted like I was bothering them while asking for help and at one point even ripped my phone out of my hands to see the app screen. Then upon moving out, I had lost my key and didn't know what the options were. The guy LITERALLY laughed at me on the phone and told me to get a locksmith in an extremely condescending tone. I didn't know! I had never rented a space before. While there and needing some help, no one was to be found. One employee was having a domestic dispute with a girl in the parking lot loudly with cussing and everything. I was happy with the security and cleanliness of the building though

Crystal Mclemore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLE SLIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

heather jung  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER GERNER  |  First Impressions 
Rating:
5.0

All of the team members as this location were knowledgeable, helpful, and respectful.

Rebecca Reynoso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeAnna Channell  |  Online Move In 
Rating:
5.0

Very clean & easy to access! I loved being able to set up online & then come in when I was available.

Colette Irby-Atwood  |  Online Move In 
Rating:
4.0

main reason for no is that when I did remote check in, I got the access code. However, the information didn't clarify that there were 2 places I needed to enter the code, causing initial confusion and minor frustration. Fortunately, staff was very helpful and clarified this element quickly once prompted.

alexander dean  |  Online Move In 
Rating:
5.0

Great young man working. Keep an eye on him he’s got real potential.

John Reichardt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sela Davis  |  Overall Experience 
Rating:
5.0

Awesome time storing my stuff here. Kind staff and very helpful!

JUSTIN LIMA  |  Overall Experience 
Rating:
5.0

Great experience here. Thank you all so much!!

JUSTIN LIMA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LONNIE SINCLAIR  |  Overall Experience 
Rating:
2.0

I don't know any answers to these questions because my move in is tomorrow. I'm only submitting this because I have been getting one text every hour badgering me to submit the survey. I think it was a good online experience, but its ridiculous to harass me into submitting a survey the day before I'm even supposed to check in.

Dorothy Goenner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sadie Jackson  |  Online Move In 
Rating:
5.0

Creo que deberían ser todos los storage así como este de seguros y con alarmas 10 de 10 en cuanto a la eficiencia y seguridad 👍

ANGEL ARROYO SERRANO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phillis Morine  |  First Impressions 
Rating:
5.0

All good- people helpful,

CAROL BRIGHT  |  First Impressions 
Rating:
5.0

Thank you so much for your help when I am under so much stress at this time. Linda

LINDA HAMM  |  First Impressions 
Rating:
5.0

Excellent and great experience

Tara Ross  |  First Impressions 
Rating:
2.0

Staff was not friendly at all. Acted like I was a nuisance for asking questions. Couldn't find our unit and had no one to ask.

Crystal Mclemore  |  Online Move In 
Rating:
5.0

the one month free with a one-way trailer is amazing!

Sela Davis  |  Online Move In 
Rating:
5.0

clean - actually impressively clean. The front staff lady was very kind too. Loved this experience.

JUSTIN LIMA  |  First Impressions 
Rating:
5.0

Thanks

Kenneth Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gavin Spennewyn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

April Davenport  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LONNIE SINCLAIR  |  First Impressions 
Rating:
5.0

Had to visit the store for the lock other wise very easy process.

April Davenport  |  Online Move In 
Rating:
5.0

Gianni was a huge help. Great customer service.

Crystal Townley  |  Overall Experience 
Rating:
3.0

Our Ubox wasn’t ready to unpack though we were told it would be, however the employee unloaded it from the carton for us while we waited which was much appreciated.

Stephanie Pyle  |  Overall Experience 
No reviews have been submitted for this location.

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