Customer Reviews for U-Haul of Vestal

5,831 reviews

3732 Vestal Pkwy E   Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

(607) 729-4951

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(607) 729-4951

3732 Vestal Pkwy E
Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Location and equipment was old and semi depressing, but the young man kept everything clean and was very attentive. He was buzzing around getting everything in order and explained the whole process very well.

Sean Harrington 
Rating:
5.0

Customer did not leave a comment.

Russell Fontaine 
Rating:
4.0

My problems with Uhaul had nothing to do with this location. I had ordered a 20 ft truck with an auto transport from this location and 2 days before was told that I could not get it at this location. I would have to drive 1.5 hours away. I did not have the time to do this. I ended up renting 2 trucks instead of one and it cost me significantly more. I had booked the rental at least 1 month in advance. It seems to me, that I gave enough notice, I should have received the same consideration. Needless to say I was very disappointed with the entire process. The person at Vesta was very helpful throughout the process.

Analise farrell 
Rating:
5.0

Customer did not leave a comment.

eva whitteman 
Rating:
3.0

Customer did not leave a comment.

Art stevens 
Rating:
5.0

Customer did not leave a comment.

Keith Green 
Rating:
5.0

Overall my experience was wonderful and I would highly recommend U-Hual.

Seth Seigel-Laddy 
Rating:
3.0

Truck was straight up dangerous. I told the employee and he seemed like he couldn’t care less. I hope y’all don’t kill someone with that piece of shit truck. Truck number “DC 4805 G”

Daniel Corwin 
Rating:
4.0

The side mirrors on the truck kept moving outwords and I had to keep adjusting them at least 12 times in the two days of driving.

Dana M Jemison 
Rating:
5.0

Great and friendly service. Christain hooked up the trailer and was very helpful, courteous, and friendly. Hopefully all your employees are like Christian (in Vestal, NY).

JOHN TRAINOR 
Rating:
5.0

Customer did not leave a comment.

Cody Garner 
Rating:
5.0

Everything is great

Cinda Senten 
Rating:
5.0

Customer did not leave a comment.

Cheri Travis 
Rating:
5.0

Advice got into the truck I could tell someone before me was smoking cigs in the truck. I quit smoking 4 years ago and the smell now definitely bothers my food and asthma.

Sean Drumm 
Rating:
5.0

Customer did not leave a comment.

mary cina 
Rating:
5.0

Customer did not leave a comment.

Alan Liddle 
Rating:
4.0

Customer did not leave a comment.

Jonathan CAYONE 
Rating:
5.0

Customer did not leave a comment.

Sharon Tchir 
Rating:
1.0

Customer did not leave a comment.

Malcolm Fraser 
Rating:
5.0

the U-haul attendant was friendly, informative and knowledgeable of all aspects of the rental process...kudos to him!

Steven Hunker 
Rating:
5.0

Smooth transaction and customer sergicet

Charles Madrid 
Rating:
5.0

Customer did not leave a comment.

Tom Homa 
Rating:
5.0

Nothing. The gentleman that helped me out was excellent. He helped me with the initial reservation and the return. U-Haul is lucky to have him.

Filippo Muggeo 
Rating:
5.0

Nothing really

kathy Roma 
Rating:
5.0

Customer did not leave a comment.

Scott Zeitler 
Rating:
5.0

The staff (mostly the guy named Christian) was extremely cooperative and helpful with recommendations and changes in the equipment and return schedule. 5 stars easily. The vehicle was low on gas (probably due to the very rapid turnaround). I like my rental cars and trucks to be filled up unless it is going to take more than a 30 minute delay.

JAMES E FAHS 
Rating:
5.0

Customer did not leave a comment.

Brian Sherwood 
Rating:
5.0

This place people r very cooperative

MOHAMMADSAYEM GAZI 
Rating:
5.0

Customer did not leave a comment.

James Durand 
Rating:
5.0

Customer did not leave a comment.

Michelle Marker 
Rating:
5.0

Very understanding of our issue

Roy Willis 
Rating:
5.0

The only suggestion I would make is to have two employees on duty during the first couple hours of the day. Even though the employee covering was efficient, the people waiting to check-out or purchase an item were backing up.

Roger C Morrison 
Rating:
5.0

Customer did not leave a comment.

Heather Ryan 
Rating:
5.0

We had issues with the battery and had to jump start several times. The drivers door was not closing properly and may have contributed to the issue. Christian (customer service rep) was helpful and gave us extra time. I am deaf and tried going through the uhaul website to get roadside assist and hit several obstacles finally sent an email to let them know I needed to extend to make up for all the lost time. Didn't hear back from them until after the local office was open and had already helped us.

nanci rauch 
Rating:
5.0

Customer did not leave a comment.

Deborah McSorley-Mizera 
Rating:
5.0

Customer did not leave a comment.

John Velzis 
Rating:
5.0

The attendant understood the issues that we had with the cleanliness of the truck and did what he could and reported the issue to his manager. We are waiting to hear back from them now!

Marcus Peeples 
Rating:
5.0

Great customer service will use again

Christopher Farley 
Rating:
5.0

Friendly and accommodating staff

Samuel Hoare 
Rating:
5.0

Customer did not leave a comment.

James Festa 
Rating:
4.0

Customer did not leave a comment.

Gary D Jones 
Rating:
5.0

All was 100 percent- Great job Jose!!

Rick Riegal 
Rating:
5.0

Wiper blade came off because it wasn’t mounted correctly with the clip, and on a day when it was snowing hard.

MARK KIRCHER 
Rating:
5.0

Customer did not leave a comment.

William Monteith 
Rating:
5.0

Customer did not leave a comment.

JEFFREY HANDKE 
Rating:
5.0

Everyone I dealt with was very attentive and friendly. No changes that I can suggest.

Walter Scott 
Rating:
5.0

Customer did not leave a comment.

Harrison Husnay 
Rating:
5.0

Very friendly and courteous staff.

Ronda Long 
Rating:
5.0

Very good customer service explained everything fully and even offered extra information very satisfied

Tina Bucinell 
Rating:
5.0

Extremely kind and courteous employees

Virginia Mackinon 
Rating:
5.0

Customer did not leave a comment.

Liston Walters 
Rating:
5.0

Customer did not leave a comment.

KATY SHEFLER 
Rating:
5.0

Customer did not leave a comment.

Cetera Watkins 
Rating:
3.0

The pick-up location changed without proper notice. Even the confirmation text had the wrong address. The two U-Haul locations used did not have good communication as I was given a different drop off time at the pickup location compared to what I was told at the drop off location. Luckily I was not charged extra.

Alex Anderson 
Rating:
5.0

Customer did not leave a comment.

RICHARD SANDS 
Rating:
5.0

Customer did not leave a comment.

Zachary McDonald 
Rating:
5.0

Customer did not leave a comment.

Alan Ross 
Rating:
5.0

Customer did not leave a comment.

Bill Miller 
Rating:
4.0

Customer did not leave a comment.

DEREK CIANCIO 
Rating:
5.0

Customer did not leave a comment.

William Boemmels 
Rating:
3.0

Customer did not leave a comment.

ADRIAN ROBERTSON 
Rating:
5.0

Make sure the truck doors are functional. Driver side lock was not functional. Key would get stuck if you attempt to lock driver side door from outside. Had to enter from passenger side for the duration of rental.

BO YUAN CHEN 
Rating:
3.0

Sign on window says no smoking. There was a burn in the driver's seat from a cigarette and the truck smelt like smoke.

Christopher Gratzel 
Rating:
5.0

Customer did not leave a comment.

Cary Reynolds 
Rating:
5.0

The employee who helped us at pick-up and drop-off was wonderful!

Anna Gillule 
Rating:
5.0

Guys are helpful, offer alternatives and go above and beyond in my experience. Will surely recommend to orhers! Will surely go out of my way to work with them again! Thanks a million!

Dana Millhouse 
Rating:
4.0

Other than cost, everything went well with a nice piece of equipment

Joseph Quartararo 
Rating:
5.0

Drop off was made super easy, the staff clearly marked their equipment drop off zone and I didn’t even have to leave my truck they unhooked the trailer and confirmed everything for me.

Derrick Bradford 
Rating:
4.0

Customer did not leave a comment.

Claire McPherson 
Rating:
5.0

Customer did not leave a comment.

mike heikkila 
Rating:
5.0

Customer did not leave a comment.

STACY LYNN RUDOCK 
Rating:
4.0

Customer did not leave a comment.

Lisa Rosa 
Rating:
5.0

The guys working here are great. Always friendly and knowledgeable.

KEITH COMER 
Rating:
5.0

Customer did not leave a comment.

Scott James 
Rating:
4.0

Great experience. There was a small issue when the keys to the rental were in the pocket of an employee who was not onsite. We waited for about 20 minutes. The gentleman who checked us in was apologetic and extended the rental for us. Stuff happens and your employees handled it well. Will definitely be back

Kristin Johnston 
Rating:
5.0

Great employees

joanne hall 
Rating:
4.0

Truck had an engine light and AB’s light on. Only had less than a 1/4 tank of gas when we got it.

Mary Clark 
Rating:
1.0

I brought back the truck as is and clean your guy working at the counter gave me a bill for additional 55 dollars for the cleaning fee though the truck was clean and when realized he got caught he returned those charges

Athar Mahmood 
Rating:
5.0

Wonderful service from everyone! Great experience!

Louanne Jaeger 
Rating:
5.0

Always great service ... thanks

LOU FUCHS 
Rating:
4.0

Nothing. The staff did great, and got me on my way quickly. drop off was a breeze too.

Scott Manchester 
Rating:
5.0

Customer did not leave a comment.

David Kimiecik 
Rating:
5.0

Christian was extremely helpful and has a great work ethic. He went above and beyond to help my husband and I when renting several vehicles from Uhaul in Vestal. Thank you for the great service!!

paul Michalski 
Rating:
5.0

Customer did not leave a comment.

Pamela Gracik 
Rating:
5.0

No issues. Owner was very pleasant.

Dale Jones 
Rating:
5.0

Customer did not leave a comment.

lucy buschini 
Rating:
5.0

Location was great! Vehicle was clean however the front end needs a major alignment. Made it very rough riding and had some damage to personal items. Really would like some money taken off however when I talked to the employees, I did not have time to talk and could not request at the time.

Christopher Gratzel 
Rating:
3.0

Headlights were grossly out of aim…right light was aimed at the shoulder of the roadway and the left light was directed toward the road before the bumper…NOT a Safeway to drive on an interstate!!!

DUANE KOZAK 
Rating:
3.0

I originally made my reservation for Chenango street U-haul and they changed my pick up for vestal U-haul. So when I got there to pick up my U-haul, I questioned them regarding mileage because it tacked on another 9 miles to what was already going to be an expensive trip for me. They said if I wanted anything credited. I would have to take it app with the Chenango street. U-haul, they couldn't do it there. They also asked me when I was going to have it back. Which I already put that information in online. Which was 6 hours. They told me they had another reservation at 5 PM and if it wasn't back by then I would be charged for that reservation. I am not sure why I was being told that being that. I said I would have it back well before that. The lady that helped us when we returned. The vehicle was very pleasant and we did make her aware that there may be some issues with the front end of the vehicle because it was shaking a lot.

Theresa Johnson 
Rating:
5.0

Staff was extremely helpful they all deserve a raise.

Nicholas Miller 
Rating:
5.0

Customer did not leave a comment.

WILLIAMGEORGE LAPICOLA 
Rating:
5.0

Brooke was terrific!

John Karedes 
Rating:
5.0

Customer did not leave a comment.

James Dermody 
Rating:
4.0

First 6'X12' trailer had live short in marker and taillights blowing fuses in truck. U-Haul replaced with different trailer. Two day's free from rental out of five day's rental.

Calvin Edwards 
Rating:
5.0

Everything was very organized, quick and efficient. The owner is super nice and friendly. Price was very good. I recommend this shop and will use them again.

TIMOTHY FAUGHNAN 
Rating:
5.0

Customer did not leave a comment.

karl lavo 
Rating:
5.0

Llya W. was the gentleman who helped me on arrival, he was very professional and did his job well. He verified all the order details and made sure I had all the information I needed. Brooke W. performed the check in when I brought my van back, she did her inspection and went over all the charges with me before providing a receipt. I appreciate both of their help and hope this gets back to them.

Sean Dugan 
Rating:
4.0

Great experience. Staff was great. Pick-up and drop-off were a breeze.

Scott Manchester 
Rating:
5.0

Guy that checked me in was on point helpful and friendly

robert steiger 
Rating:
4.0

There were not many vehicles on site when I arrived. But the young man working there is very curtious and appears to be very good at his job. I have dealt with him in the past and remember being quite impressed with him. He was very good to other customers, explaining thier rental and billing in detail as they were upgraded to a larger truck due to the fact that someone returned a truck that was far too dirty and he would need to spend a lot of time to get that truck ready

Guy Ellis 
No reviews have been submitted for this location.

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