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Somarry MCustomer Reviews for U-Haul of VFW Parkway West Roxbury
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
quick and easy - really great and will be using this team again!
Emily Git was a rainy day truck has many leaks furniture and rugs got soaked actually left one rug in the truck to wet to use again driver door barely closed and also leaked while driving only good part was it was a very short trip u could notice some of the leaks had attempted to be repaired but to no avail thank goodness it was a very short trip UHaul should be embarrassed to allow this to happen very disappointed the only highlight was the staff at this location very personable and professional
Kevin DI was supposed to pick the van up before the place opened but the app did not work and I had to wait 40 minutes for someone to arrive. There was another couple with the same problem.
Matthew TGreat service, personal was helpful and knowledgeable in the use of the equipment.
Dale HTake boxes out of the way from in front of sales rep so customer can see them quickly but everything went well on Juan was very polite helpful with explaining the rates and quick at bring everything together and giving me a choice to get a print out
Isaura VExcellent customer service.
Juliette LFirst trailer had very strong gas odor and dirt/oil on floor, agent tried cleaning with solution, but it was very strong, was moving several boxes of clothes 1,000 miles and was afraid, they'd get ruined, when I got home the odor was still overwhelming, I called back and he told me to come in and he quickly changed out trailer, second trailer was terrific, thanks to your agent for saving the rental!
Joseph GNo complaints
Ralph JSurprisingly fast and easy. Great location. People were professional and friendly. Would recommend this location to everyone.
David CNothing - the staff here is great!
THOMAS RGreat customer service and support team
DERREN BDidn't inspect inside of trailer, rubber strip was falling off, I fixed it but should of looked so I didn't get blamed.
Joseph GU haul employees training sucks. No body knows what’s going on. Someone tells you one thing another tells u something else. They don’t take their time to explain to the customer. The process. A bunch of millennials that have poor work ethics
RAYMOND LVery poor experience. Wouldn't recommend this location.
Laurie RJuan jr. Has the greatest customer service skills, patience, and professionalism. He is an asset to the company. Much appreciated.
Holly DGreat service, very attentive to customer's needs...
Richard BI rented a pick-up truck. I was really disappointed that I had to purchase my own ratchet straps. This is essential equipment—and it's pretty unlikely that anyone renting a pickup truck would just happen to have ratchet straps. For $140, you'd think I could borrow a set. People renting pick-up trucks should be allowed to borrow ratchet straps.
KATE SVery helpful young girl
Thomas AWe were attended to promptly and in a friendly manner. It was obvious the employee who helped us was knowledgeable and.confident. A minor issue came up and we returned immediately to U-Haul. Both the initial employee and a second assisted us and quickly solved the issue. Couldn't ask for better service! Thank you!
Laurie CVery nice work
Ervin STodo exelente. Altamente recomendados
Javier MExcellent customer service on both ends. Professional. reliable and helpful. Thank you
Karen MThe experience here was the best I've had at any other Uhaul! Daniel was amazingly helpful, efficient, and personable. He made every effort to help, and took time to explain and process my rental quickly. I'll be going to this location for my next rental, mostly because of Daniel!
Michael MJuan is a real professional, very prompt and courteous, and clearly knows his job very well.
Leonid F👍🏻👍🏻👍🏻👍🏻
Rafael HThe customer service was great
Adesuwa IMy reservation was changed to a different city Took 42 minutes to get there and I was charged $15 extra and given a non working equipment that had to spent 34$ to use and travel for 32 minutes to buy I ended taking a second day off from work to finish the job and they promised me to void the transaction when I called and promised to be taken care of the bill when I dropped but still got charged for the whole amount
George AThis place and service was excellent. However , it was not the location that was booked for me by you all. The first place was closed for years and did not have U Haul. I spent hours trying to find a locations.
Steve BExcellent experience and Juan did an excellent job installing the hitch on my car.
barbara wI rent here often because of its close proximity. I have mentioned the broken trailer chains on one trailer to multiple associates at the store on multiple occasions. For some reason they do not care to fix it. They continue to rent it out without repairing it.
Alexandra TThe manager there was excellence. Great job and explain everything.
Paul MConsider 4 door pickups for future
Sydney CExcellent customer service.
Lemuel MThe 2 men working there this morning were very helpful. Such service! I will be sure to do more business at this location.
Scott SThe staff are excellent and helpful. Thank you.
David TNothing comes to mind. Keep up the good work. Will rent again next year.
george wThe person operating the front desk was perfect the best service I’ve received in far
RANDY LCustomer service is always top-notch.
DERREN BThe UHAUL team inWest Roxbury was outstanding. They had an appointment available before the norwood location. they communicated well. they honored my appointment as scheduled. they had the parts ready to go. They installed a front mounted receiver on my Jeep. No issues. I got under the jeep and checked the install. they called when complete. How often does this happen these days? Great job. thank you.
Daniel DVery friendly staff.
Karen LAll went very smoothly
James CStaff was very pleasant and helpful.
Daniel BClerk gave wrong rental info resulting in extra charges
Caroleen STruck had several maintenance issues. Old and ineffective wipers that made the windscreen worse, right turn signal was blinking fast indicating a bulb was going bad. Battery was only about half charged, tank was only at 5/16 full. That being said, despite my initial concern that it wasn't maintained- the truck worked well and I was able to do what I rented it to do. All fees made it a lot more expensive than I thought it would be ($120 vs the $30 advertised) but that's my fault for not reading into the details. Site lacks parking so make sure you have someone drop you off rather than hoping to leave your vehicle there. App was overly complicated and time consuming to use, but staff was very nice and professional.
Erik BYou guys were terrific. I needed a van with no advance warning, and you came through. Alexandria on the phone was terrific. The guy in the West Roxbury location, whose name I didn't catch, was incredibly efficient and helpful. Everything went as well as it possibly could.
David BI didn’t move out! Someone put in the system that I cleared out my U-box but I did not. I’ve been trying to figure out what is going on but have not received an answer.
Juliette L | Overall ExperienceI would definitely use this Uhaul again.
William D | Overall Experience