Customer Reviews for U-Haul of VFW Parkway West Roxbury

5,590 reviews

1550 VFW   West Roxbury, MA 02132
(Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda, Please advise customer parking is limited to only during time in the center)

(617) 323-5101

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(617) 323-5101

1550 VFW
West Roxbury, MA 02132
(Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda, Please advise customer parking is limited to only during time in the center)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Justine Bolling 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER WELD 
Rating:
3.0

I was supposed to pick the van up before the place opened but the app did not work and I had to wait 40 minutes for someone to arrive. There was another couple with the same problem.

Matthew Taylor 
Rating:
5.0

Great service, personal was helpful and knowledgeable in the use of the equipment.

Dale Hollingsworth 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS WEILAND 
Rating:
5.0

Customer did not leave a comment.

PETER GATELY 
Rating:
5.0

Take boxes out of the way from in front of sales rep so customer can see them quickly but everything went well on Juan was very polite helpful with explaining the rates and quick at bring everything together and giving me a choice to get a print out

Isaura Vega 
Rating:
5.0

Excellent customer service.

Juliette Love 
Rating:
5.0

Customer did not leave a comment.

carson roberts 
Rating:
5.0

First trailer had very strong gas odor and dirt/oil on floor, agent tried cleaning with solution, but it was very strong, was moving several boxes of clothes 1,000 miles and was afraid, they'd get ruined, when I got home the odor was still overwhelming, I called back and he told me to come in and he quickly changed out trailer, second trailer was terrific, thanks to your agent for saving the rental!

Joseph Guariglia 
Rating:
4.0

No complaints

Ralph Jordan 
Rating:
5.0

Surprisingly fast and easy. Great location. People were professional and friendly. Would recommend this location to everyone.

David Conlan 
Rating:
5.0

Nothing - the staff here is great!

THOMAS RICKETTS 
Rating:
5.0

Great customer service and support team

DERREN BROWN 
Rating:
5.0

Didn't inspect inside of trailer, rubber strip was falling off, I fixed it but should of looked so I didn't get blamed.

Joseph Guariglia 
Rating:
1.0

U haul employees training sucks. No body knows what’s going on. Someone tells you one thing another tells u something else. They don’t take their time to explain to the customer. The process. A bunch of millennials that have poor work ethics

RAYMOND LAGUERRE 
Rating:
5.0

Customer did not leave a comment.

DERREN BROWN 
Rating:
2.0

Very poor experience. Wouldn't recommend this location.

Laurie Reilly 
Rating:
5.0

Customer did not leave a comment.

fary Evangelista 
Rating:
5.0

Customer did not leave a comment.

Lyle Coghlin 
Rating:
5.0

Juan jr. Has the greatest customer service skills, patience, and professionalism. He is an asset to the company. Much appreciated.

Holly Dever 
Rating:
5.0

Customer did not leave a comment.

Joaquim Silvano 
Rating:
5.0

Great service, very attentive to customer's needs...

Richard Butts 
Rating:
5.0

I rented a pick-up truck. I was really disappointed that I had to purchase my own ratchet straps. This is essential equipment—and it's pretty unlikely that anyone renting a pickup truck would just happen to have ratchet straps. For $140, you'd think I could borrow a set. People renting pick-up trucks should be allowed to borrow ratchet straps.

KATE SHANNON 
Rating:
5.0

Customer did not leave a comment.

Phil Obrien 
Rating:
5.0

Very helpful young girl

Thomas Ashe 
Rating:
5.0

We were attended to promptly and in a friendly manner. It was obvious the employee who helped us was knowledgeable and.confident. A minor issue came up and we returned immediately to U-Haul. Both the initial employee and a second assisted us and quickly solved the issue. Couldn't ask for better service! Thank you!

Laurie Clark 
Rating:
5.0

Very nice work

Ervin Stroka 
Rating:
5.0

Customer did not leave a comment.

Kostoula Dalavouras 
Rating:
5.0

Todo exelente. Altamente recomendados

Javier Medina 
Rating:
5.0

Customer did not leave a comment.

JAMES MOORE 
Rating:
5.0

Customer did not leave a comment.

Richard Butts 
Rating:
5.0

Customer did not leave a comment.

BARRY DESMOND 
Rating:
5.0

Customer did not leave a comment.

Richard Gilbody 
Rating:
5.0

Customer did not leave a comment.

JENNIE RODRIGUEZ 
Rating:
4.0

Customer did not leave a comment.

Anna Coly 
Rating:
4.0

Customer did not leave a comment.

Tim Brash 
Rating:
5.0

Customer did not leave a comment.

Christian Torres 
Rating:
5.0

Excellent customer service on both ends. Professional. reliable and helpful. Thank you

Karen McGrath 
Rating:
5.0

Customer did not leave a comment.

DAVID KERR 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HUGGINS 
Rating:
5.0

The experience here was the best I've had at any other Uhaul! Daniel was amazingly helpful, efficient, and personable. He made every effort to help, and took time to explain and process my rental quickly. I'll be going to this location for my next rental, mostly because of Daniel!

Michael Motta 
Rating:
5.0

Customer did not leave a comment.

PETER GATELY 
Rating:
5.0

Juan is a real professional, very prompt and courteous, and clearly knows his job very well.

Leonid Fridman 
Rating:
5.0

Customer did not leave a comment.

PETER GATELY 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Wise-Horan 
Rating:
5.0

Customer did not leave a comment.

Patrick Dyer 
Rating:
5.0

👍🏻👍🏻👍🏻👍🏻

Rafael Hernandez 
Rating:
5.0

The customer service was great

Adesuwa Ignineweka 
Rating:
1.0

My reservation was changed to a different city Took 42 minutes to get there and I was charged $15 extra and given a non working equipment that had to spent 34$ to use and travel for 32 minutes to buy I ended taking a second day off from work to finish the job and they promised me to void the transaction when I called and promised to be taken care of the bill when I dropped but still got charged for the whole amount

George Ayoub 
Rating:
5.0

This place and service was excellent. However , it was not the location that was booked for me by you all. The first place was closed for years and did not have U Haul. I spent hours trying to find a locations.

Steve Buntman 
Rating:
5.0

Excellent experience and Juan did an excellent job installing the hitch on my car.

barbara willwerth 
Rating:
5.0

Customer did not leave a comment.

Stephanie Dickerman 
Rating:
5.0

Customer did not leave a comment.

Guido Jorges 
Rating:
5.0

Customer did not leave a comment.

JOHN TASHMAN 
Rating:
5.0

Customer did not leave a comment.

SHAUN MONAGHAN 
Rating:
5.0

Customer did not leave a comment.

Valerie von Rosenvinge 
Rating:
5.0

Customer did not leave a comment.

Nelson Chepkwony 
Rating:
3.0

I rent here often because of its close proximity. I have mentioned the broken trailer chains on one trailer to multiple associates at the store on multiple occasions. For some reason they do not care to fix it. They continue to rent it out without repairing it.

Alexandra Teicholz 
Rating:
5.0

Customer did not leave a comment.

Jeff Magram 
Rating:
5.0

Customer did not leave a comment.

Matthew Killam 
Rating:
5.0

Customer did not leave a comment.

Dhaakira Drake 
Rating:
5.0

Customer did not leave a comment.

denis Guilfoyle 
Rating:
5.0

Customer did not leave a comment.

Charlie Kokinidis 
Rating:
5.0

The manager there was excellence. Great job and explain everything.

Paul Mcgirney 
Rating:
5.0

Customer did not leave a comment.

John Hunt 
Rating:
5.0

Consider 4 door pickups for future

Sydney Clark 
Rating:
4.0

Excellent customer service.

Lemuel Mills 
Rating:
1.0

Customer did not leave a comment.

tamisha paul 
Rating:
5.0

Customer did not leave a comment.

Judith Coyle 
Rating:
5.0

The 2 men working there this morning were very helpful. Such service! I will be sure to do more business at this location.

Scott Stcoeur 
Rating:
5.0

The staff are excellent and helpful. Thank you.

David Turmel 
Rating:
5.0

Customer did not leave a comment.

Robert Edwards 
Rating:
5.0

Nothing comes to mind. Keep up the good work. Will rent again next year.

george wardle 
Rating:
5.0

The person operating the front desk was perfect the best service I’ve received in far

RANDY LANGFORD 
Rating:
5.0

Customer service is always top-notch.

DERREN BROWN 
Rating:
5.0

Customer did not leave a comment.

Evan Humphrey 
Rating:
5.0

Customer did not leave a comment.

John Gallo 
Rating:
5.0

Customer did not leave a comment.

John Bryan 
Rating:
5.0

Customer did not leave a comment.

Martin Grasso 
Rating:
5.0

Customer did not leave a comment.

Angelica Vergados 
Rating:
5.0

The UHAUL team inWest Roxbury was outstanding. They had an appointment available before the norwood location. they communicated well. they honored my appointment as scheduled. they had the parts ready to go. They installed a front mounted receiver on my Jeep. No issues. I got under the jeep and checked the install. they called when complete. How often does this happen these days? Great job. thank you.

Daniel D McMackin 
Rating:
5.0

Customer did not leave a comment.

ahmed abdelgany 
Rating:
5.0

Very friendly staff.

Karen Lally 
Rating:
5.0

All went very smoothly

James Coffey 
Rating:
5.0

Staff was very pleasant and helpful.

Daniel Brooks 
Rating:
1.0

Clerk gave wrong rental info resulting in extra charges

Caroleen Smiley 
Rating:
3.0

Truck had several maintenance issues. Old and ineffective wipers that made the windscreen worse, right turn signal was blinking fast indicating a bulb was going bad. Battery was only about half charged, tank was only at 5/16 full. That being said, despite my initial concern that it wasn't maintained- the truck worked well and I was able to do what I rented it to do. All fees made it a lot more expensive than I thought it would be ($120 vs the $30 advertised) but that's my fault for not reading into the details. Site lacks parking so make sure you have someone drop you off rather than hoping to leave your vehicle there. App was overly complicated and time consuming to use, but staff was very nice and professional.

Erik Bergman 
Rating:
5.0

You guys were terrific. I needed a van with no advance warning, and you came through. Alexandria on the phone was terrific. The guy in the West Roxbury location, whose name I didn't catch, was incredibly efficient and helpful. Everything went as well as it possibly could.

David Brown 
Rating:
5.0

Customer did not leave a comment.

Michelle Galloway 
Rating:
3.0

All possible charges should be disclosed to customer at time of rental. At the very least, UHaul is guilty of false advertising as they tout a $19.99 rental fee. I kept the vehicle and travelled less than 10 miles. I have not been emailed a final receipt, but unless the absurd additional charge of $8 is removed, I will file a consumer affairs complaint with the MA Office of Attorney General. At no time, did you disclose to me how you computed this charge. I did check the gas level upon starting the car and you are inaccurate in your estimate. How many miles per gallon does this vehicle get and how many gallons were added and at what charge? I will follow up. So you should also. No one likes to be taken advantage of. I will not rent from you again and will do my best to make certain others do not either.

gergory katopodis 
Rating:
5.0

This location is well equipped. The management is friendly, and the trucks are always clean.

Eunice Davis 
Rating:
5.0

Customer did not leave a comment.

mitchelle forrester 
Rating:
5.0

It was easy - seamless - perfect. Thank you Daniel was helpful, efficient, and attentive.

SEAN MANSFIELD 
Rating:
3.0

Not specific to this location, but the mobile check in process was terrible. Long wait, then I was assigned a truck that was blocked in so had to wait even longer, once I was reassigned a new truck, there were no instructions provided on how to retrieve the keys so I had to contact a customer service rep yet again. Took a very long time to get the truck initially.

Josef Rogers 
Rating:
5.0

Your colleagues were outstanding! Wonderful customer service. I recommend the gentleman who issued us the rental a raise, bonus and promotion. Very professional and accommodating. Thank you

Fred Peck 
Rating:
1.0

I did not get the vehicle I booked. They gave me a smaller one which resulted in my moving plans getting spoilt. Customer care said that I could return back to the location and swap it out for the one I initially booked for but when I went in the morning, they did not honor that. They made me cancel my initial booking and made me pay the same money and made me another reservation. I paid twice basically, no refund or assistance has come so far. I demand an explanation and refund. Thanks, Kiran

Kiran Putra Jagadeswar 
Rating:
5.0

Couldn't be better. Quick service. Nice vehicle.

Richard Steinberg 
Rating:
5.0

Awesome customer service

mitchelle forrester 
Rating:
4.0

Easy drop off location.

Piyush Patel 
Rating:
1.0

I didn’t move out! Someone put in the system that I cleared out my U-box but I did not. I’ve been trying to figure out what is going on but have not received an answer.

Juliette Leger  |  Overall Experience 
Rating:
5.0

I would definitely use this Uhaul again.

William Dunn-Sarmiento  |  Overall Experience 
No reviews have been submitted for this location.

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