Customer Reviews for U-Haul of Urbandale

6,382 reviews

6310 Douglas Ave   Des Moines, IA 50322
(Across From Merle Hay Mall)

(515) 276-6752

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(515) 276-6752

6310 Douglas Ave
Des Moines, IA 50322
(Across From Merle Hay Mall)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

William Campbell 
Rating:
5.0

Excellent service, easy pickup and return

Mary Louise Seiler 
Rating:
5.0

Need more manpower to staff the place, but the ones that were there did all they could.

Keith Hennessey 
Rating:
5.0

Very knowledgeable, pleasant, helpful team. Thank you!

Steve Wall 
Rating:
4.0

Need more space to pick up and drop off.

Ray Westerhoff 
Rating:
5.0

Customer did not leave a comment.

Jennifer Davis 
Rating:
5.0

Customer did not leave a comment.

Kevin Quinn 
Rating:
5.0

Customer did not leave a comment.

Jose Reyes 
Rating:
5.0

Customer did not leave a comment.

ASUMANI KATEMBO 
Rating:
5.0

Great customer service!

Keenan Joiner 
Rating:
4.0

Customer did not leave a comment.

Michael Dreibelbeis 
Rating:
5.0

Checkout and check-in were seamless, fast and easy!

Blake Martin 
Rating:
4.0

Stay open later to 8pm

lloyd bell 
Rating:
5.0

Made it very easy and quick for me! First time ever renting anytime of vehicle and it was so fast and easy!

Shelby Bade 
Rating:
5.0

Customer did not leave a comment.

Josh Hall 
Rating:
5.0

Staff are fantastic - The pickup and drop off process was great.

Rebecca Hines 
Rating:
5.0

Continue the great customer service.

jeff hamilton 
Rating:
1.0

I was charged for being late when I sat outside waiting to be checked in for 15 minutes I had to go into the store to get the cashier’s attention she didn’t even know I had arrived and then when I asked why I was charged $59.99 the store worker lied to me and said that was the cost of the truck so I had to call customer service to see why I was being charged and the nice lady on the phone helped me dispute it.

Sarah Cherry 
Rating:
4.0

Customer did not leave a comment.

Amy Gardner 
Rating:
5.0

Very easy and quick. Would recommend.

barbara spencer 
Rating:
3.0

Truck needs to run better

MICHELLE KIMMEL 
Rating:
4.0

The truck still had snow on it

Lauren Runquist 
Rating:
5.0

Quick- friendly and helpful at conecting the trailer

Doyle Craighead 
Rating:
5.0

Customer did not leave a comment.

Panine Cope 
Rating:
5.0

This was a very excellent experience. No complaints whatsoever. Everything went smooth and fast.

Pamela smith 
Rating:
5.0

Customer did not leave a comment.

Qasim Chaudhry 
Rating:
5.0

Have more than 1 person open the store

Kevin Riesberg 
Rating:
4.0

The rental went great. Staff was fast and very friendly.

India Hawthorne 
Rating:
5.0

Customer did not leave a comment.

Daleen Wolfe 
Rating:
5.0

Daven was very helpful during the pick up and drop off process. Thanks!

Robert McFarland 
Rating:
5.0

Go in, rented the truck easily and returned it with very little wait time. The staff was helpful and pleasant.

Greg Seiler 
Rating:
4.0

Customer did not leave a comment.

Vickie Ohge 
Rating:
5.0

Very nice and very efficient.

Nathan Gregory 
Rating:
5.0

Customer did not leave a comment.

Daniel Brooks 
Rating:
5.0

Muchas gracias muy buena atención

beatriz soto 
Rating:
5.0

The employees were great and very helpful, but it would be nice if the app worked well enough to actually use.

Katrina Coen 
Rating:
4.0

Customer did not leave a comment.

Michael Meredith 
Rating:
4.0

Customer did not leave a comment.

Michael Peters 
Rating:
5.0

Customer did not leave a comment.

TORY GIBSON 
Rating:
5.0

Customer did not leave a comment.

larry white 
Rating:
1.0

Better service because you guys ain’t shit

Georgina Gonzalez 
Rating:
5.0

Last minute need and they helped us out. Check in was quick and easy as was the return.

ed borthert 
Rating:
3.0

No parking,, was impossible to move around and w a trailer

Barry Christensen 
Rating:
3.0

Customer did not leave a comment.

Denis Bleile 
Rating:
5.0

Customer did not leave a comment.

Mark Perington 
Rating:
5.0

The van seemed to needed some better tires, would get stuck even on straight surfaces, I would recommend better tired especially during winter weather

Rita Gray 
Rating:
2.0

There are only ~4 parking spaces available, which back up right onto the main road so be careful. I had scheduled my hitch appointment multiple months in advance so that it could be installed on a weekend day with minimal inconvenience. When I showed up for that appointment, I was informed that the hitch installer does not work that day. It was rescheduled for a late evening appointment later that week, with the attendant telling me they’d be able to have it done in about 2 hours. On the day of the appointment, two hours had passed and I heard nothing from the facility. I tried 8 times to contact them to see if my vehicle was ready and they did not pick up. When I went in to inquire on when my car would be done, they said it would be 45 min. An additional hour and a half, for a total of 3 and a half hours, the hitch was done. The lack of communication and lack of appropriate staffing for scheduled appointments was abysmal. I should have asked for a refund at the first moment the installer was unavailable.

Cassara Carriere 
Rating:
5.0

Customer did not leave a comment.

Stephan Sellers 
Rating:
4.0

was not fully clear where to park after hours + all the pictures in the cold sucked. pictures for something you'll see in the morning??? what's stopping someone from taking pics of a diff one

Rachael Ryan 
Rating:
5.0

When I first came to this location to reserve a truck and a tow an African American employee who's name escapes me helped me through the process smoothly, took me out to look at trucks, helped me reason through what size I would need based on the number of boxes and size of boxes I had, and joked around with me which I appreciated as we both happened to be fans of the same celebrity/musician. The second time I came to this location was early in the morning January 2nd and I met Michael who was very knowledgeable and explained the process in a way where I had every question I could think to ask answered before I even asked it. Michael also recommended I take out the truck without the tow dolly and load all my items before I hook my car onto the tow in order to make my move easier. I elected to follow his suggestion and it was a good tip. When I came back in the afternoon with a loaded truck Dempsey taught me how to put the tow dolly onto the truck, how to attach my car securely to the tow dolly, and helped me maneuver the truck and tow around a very tight parking space to get it out. Every employee at this location provided me with stellar customer service. I genuinely mean it when I say I got a 10/10 treatment. These three gentlemen are some of the best service professionals I've had the pleasure of interacting with as a customer. My biggest regret from this experience is not jotting down the name of the first employee I met with. I wish I could compliment him by name as well. These three employees should create training videos for your company that are broadcasted nationally. If my experience at every uhaul was like my experience today, I would never use any other truck rental service. I'm completely blown away.

Tumsa Musa 
Rating:
5.0

Excellent Customer Service

Nebiyou John 
Rating:
1.0

Customer did not leave a comment.

Abbie Chaplin 
Rating:
5.0

I have had conversations with David, and other stuff and my opinion is you couldn't ask for a nicer people.

Tom Deskin 
Rating:
5.0

Customer did not leave a comment.

Tim Stubbs 
Rating:
5.0

Customer did not leave a comment.

Tyler Kasischke 
Rating:
1.0

Your drop off instructions SUCK. Absolutely garbage mobile phone integration. Location is borked, barcode scan location is borked, your crappy app is borked. Never getting Uhaul again!

Levi Castle 
Rating:
5.0

Customer did not leave a comment.

Brian Saunders 
Rating:
1.0

I arrived at 9 am. the key to the truck was not on premises. an employee had taken the key home. so the clerk had to call around to manager and looked in the lock boxees and the truck itself. then she had to call another employee to see if he had the kay. by that time it was 9:30 am. he arrived at 9:45 and I was out of the uhaul shop by 10 am. an hour wasted. then by noon the clerk was calling me wanting me to bring the truck back. while I had reserved it to 3 pm on December 24, 2023. she kept caling me repeatedly. even after knowing I had it reserved to 3 pm. I didn't care if someone else reserved it after 3 pm. but I paid for the truck and being treated this way was poor business and won't recommend uhaul again to anyone. and will never use Uhaul again after my frist and last experience I had that was so bad and poor service. I would recommend reviewing company policies and training the clerks and managers that if customer has the truck for pickup at 9 to have the truck there with the keys. and also reserved for 6 hours. then let the customer who is paying for the truck do what they need to do so they can get the truck back sooner and by the 6 hour window.

Timothy Ellis 
Rating:
5.0

Na

Mary Farley 
Rating:
5.0

Process was quick and easy. Staff were friendly. Truck did exactly what it needed to do. Will be back again next year!

mentor iowa 
Rating:
5.0

Customer did not leave a comment.

Kathleen Elston 
Rating:
5.0

Customer did not leave a comment.

Matthew Johnson 
Rating:
5.0

Customer did not leave a comment.

Terry Ragan 
Rating:
4.0

Customer did not leave a comment.

Alicia Squire 
Rating:
4.0

The lady was nice and helpful.

Cindy DeGan 
Rating:
4.0

Customer did not leave a comment.

James Von Dolteren 
Rating:
5.0

Customer did not leave a comment.

Michael Comstock 
Rating:
4.0

Customer did not leave a comment.

Melissa Mcreynolds 
Rating:
5.0

The trucks latch worked when we opened up the gate but when we we were done loading we noticed that the latch wouldn’t close so, we went back and they were very accommodating to fix it. But the truck was very rough riding and we couldn’t go over 55 to 60 without vibrating really bad.

Stephanie Novak 
Rating:
5.0

Very friendly. Was able to get everything needed done and were kind when forgot my phone.

Nick Nalevanko 
Rating:
5.0

Customer did not leave a comment.

Joseph Wallace 
Rating:
4.0

Good customer service and I was satisfied.

Cat STRONGE 
Rating:
2.0

Bad location as there’s no room for someone to drive their personal vehicle there to rent a truck. Staff not personable at all.

Christopher Shade 
Rating:
5.0

Customer did not leave a comment.

Frank Jones 
Rating:
5.0

Great service team. ALL were friendly and helpful-especially Davin (not sure of the spelling)

Sarah Gesiriech 
Rating:
5.0

Customer did not leave a comment.

RUSS GAZZANO 
Rating:
3.0

Attendant was excellent.

Gary Culp 
Rating:
3.0

Customer did not leave a comment.

Sean Dengler 
Rating:
4.0

Customer did not leave a comment.

JeanPierre Namink 
Rating:
2.0

Pick up was poor, attendant could have used extra help moving trailer. Drop off was above average. Attendant was very good and apologetic for the hold up with the customer ahead with electrical problems. Over all this facility is set up poorly. The exit drive is never open as it's filled with extra trucks.

Gary Culp 
Rating:
5.0

Customer did not leave a comment.

Patricia Dunbar 
Rating:
5.0

Customer did not leave a comment.

ian mackenzie 
Rating:
5.0

Check in was a breeze, friendly attendant who answered all my questions even though they were pretty dumb & repetitive. Great customer service, friendly, smile, and helpful. I’ll return to this location just for the customer service.

Dustin Withers 
Rating:
5.0

Nothing

patricia cash 
Rating:
5.0

Customer did not leave a comment.

Michael Cicha 
Rating:
5.0

The person working was fantastic. Thanks

DENNIS PEPPMEIER 
Rating:
5.0

good customer service

Masarat Komjo 
Rating:
5.0

Customer did not leave a comment.

Ryan Saenbandith 
Rating:
3.0

Customer did not leave a comment.

Austin Snyder 
Rating:
5.0

Customer did not leave a comment.

Angela Perrigo 
Rating:
5.0

Customer did not leave a comment.

Ariel Brennecke 
Rating:
5.0

Customer did not leave a comment.

John NICHOLSON 
Rating:
5.0

Customer did not leave a comment.

Judy Smith 
Rating:
5.0

Customer did not leave a comment.

David Ulstad 
Rating:
3.0

The gentleman that helped me pick-up and drop-off represented your organization very well.

Jeffrey Ellis 
Rating:
3.0

Customer did not leave a comment.

Jenny Gronoski 
Rating:
1.0

Don’t over charge for gas

Hudson Kopp 
Rating:
5.0

Very good service !

YOLANDA BERMUDEZ 
Rating:
5.0

Customer did not leave a comment.

Rhonda Deer 
Rating:
5.0

Your customer service representatives were unmatched in their knowledge and ability to make sure I was comfortable in my decision to use U-Haul. From Krystal on the phone to the man at the desk to when I checked out the truck and the man who checked me back in. They were all extremely professional and made the experience one that that will included be family stories for future generations. They all should be compensated with raises and additional vacation time. Not to mention a healthy bonus to share with their families. You are a very fortunate company to have such fine employees and one that should be the apple of any corporations eye. BJB Des Moines, Iowa

Brian Bennett 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top