Customer Reviews for U-Haul of Sunnyslope

3,231 reviews

9300 N Cave Creek Rd   Phoenix, AZ 85020

(602) 674-1256

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(602) 674-1256

9300 N Cave Creek Rd
Phoenix, AZ 85020

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

lisa miranda 
Rating:
5.0

Customer did not leave a comment.

Teresa Brown 
Rating:
3.0

Owner did his job ok but has a lot to learn about customer service

Dan Benson 
Rating:
5.0

Customer did not leave a comment.

Nikki Smallwood 
Rating:
4.0

Customer did not leave a comment.

Matthew Rhett 
Rating:
5.0

Great staff--thank you

Thomas Hope 
Rating:
5.0

Customer did not leave a comment.

Elijah Topia 
Rating:
5.0

These guys and this location are super reliable and efficient.

Scott Sharples 
Rating:
5.0

Chris was personable and professional as usual while solely managing the location. They are my neighborhood go-to for alternative transportation and are the best!

Aisha Fox-Boone 
Rating:
5.0

Customer did not leave a comment.

Stephanie Wilson 
Rating:
5.0

Customer did not leave a comment.

roger pedlar 
Rating:
5.0

The guys there were very courteous, respectful, and prompt. Everything was done perfect.

Robert Kiehle 
Rating:
5.0

Customer did not leave a comment.

Chandrakant Ahir 
Rating:
5.0

The uhual app needs improvement. Was not working properly

Eleazer Valadez 
Rating:
4.0

Customer did not leave a comment.

Daily Hooper 
Rating:
5.0

Customer did not leave a comment.

ROBERTO DEL TORO 
Rating:
5.0

The entire staff at this location are great to work with.

Steve Gass 
Rating:
5.0

Top Knotch!

Marianne Maiden 
Rating:
5.0

Customer service was excellent!!!

Guadalupe Pesqueira 
Rating:
5.0

More available car trailers

GERARDO SALINAS 
Rating:
5.0

It was all fine.

MARY CONNER 
Rating:
5.0

Aprecia

oscar santana 
Rating:
5.0

Everything was perfect! No improvement needed. You should pay your Representative more, He is really an Excellent worker.

Mark Haines 
Rating:
4.0

Customer did not leave a comment.

Michael Bickley 
Rating:
5.0

Devon took really good care of me, great team at this location!

David Grimes 
Rating:
5.0

Super nice people

Kenneth White 
Rating:
5.0

Customer did not leave a comment.

mary stpierre 
Rating:
5.0

Devon, Chris, and Steve are great! What a professional and understanding team at Sunnyslope 9300 Cave Creek location! Consistently looks out in every way! Good job guys!

Aisha Fox-Boone 
Rating:
5.0

All great check in check out better than ever

Paul HARRINGTON 
Rating:
5.0

Customer did not leave a comment.

kallie braun 
Rating:
5.0

I really appreciate it... Helpful , thanks

Jorge Herrera-Huerta 
Rating:
5.0

Customer did not leave a comment.

James Dais 
Rating:
5.0

Make the app easier to use. The app was very confusing. "Pick up my truck" resulted in reloading the Dashboard. Had to click "View/Edit" first and then Pick Up for the process to start, only for the app to tell me I had to go inside for assistance. Luckily this office was staffed and the staff were very helpful and got me checked in quickly.

Nahti Keo 
Rating:
5.0

Customer did not leave a comment.

Miriam Turin-Gruza 
Rating:
5.0

Customer did not leave a comment.

Peggy Franca 
Rating:
5.0

Everyone that assisted me was friendly and professional.

Robert Koch 
Rating:
5.0

Thanks for sending text with drop off while I was driving. Very helpful

Randy Szczesny 
Rating:
5.0

Customer did not leave a comment.

Don Fisher 
Rating:
5.0

I would highly recommend this U-haul location to anyone needing to rent any type of moving vehicle and/or trailer. The service is EXCELLENT!! The representative that was working Thursday evening was very thorough and patient.

Gina Ladick 
Rating:
5.0

The staff was fun and professional.

Robert Koch 
Rating:
5.0

Customer did not leave a comment.

Mikaiala Nuby 
Rating:
5.0

Clean vehicle that drove amazing, especially for a 20' cargo box. Check-out and return were quick and painless! Thank you U-Haul!

Scott Miller 
Rating:
5.0

Customer did not leave a comment.

Ken Coffman 
Rating:
5.0

Customer did not leave a comment.

Jane Ardell 
Rating:
5.0

Pros from the moment I drove on the lot!

Omer Wehunt 
Rating:
5.0

Customer did not leave a comment.

Randy Greb 
Rating:
5.0

The truck's passenger cabin was rather dirty upon pick up; thus I had to remove the floor mat which was highly stained and wreaked of odor from previous customers/rentals. The staff however was simply amazing and made certain that I had wipes to clean and wipe down the areas of concern prior to my departure. James assisted me with all of my add-on items and the cleaning while Kevin was helpful over the phone when I called to confirm my reservation details. He was even gracious enough to hold 3 of the 6 Furniture Dollies I reserved since this location had been running short. Love U-Haul as always and this will remain one of my most convenient and reliable locations!

Ambryelle Lander 
Rating:
5.0

Excellent service. Best I’ve ever had from a U-Haul establishment.

Timothy Hertaus 
Rating:
5.0

Great service.

Barry Lyon 
Rating:
5.0

Great spot super helpful staff!

Tully Williams 
Rating:
5.0

Customer did not leave a comment.

David Wehr 
Rating:
5.0

Cab was a little dirty but still the best uhaul location

Robert Naglich 
Rating:
5.0

Customer did not leave a comment.

Heather Allen 
Rating:
5.0

Customer did not leave a comment.

Angel Maldonado 
Rating:
5.0

Devon was very friendly and helpful. The only real issue was that after only driving it 2 miles the battery died and we had to wait for roadside assistance. Good news is they were there within 45 min. and put in a whole new battery on the spot. We had no issues after that.

Stephen Leuniz 
Rating:
4.0

Customer did not leave a comment.

John Hunter 
Rating:
5.0

Good service, friendly staff

Harrison Showe 
Rating:
4.0

Customer did not leave a comment.

BILL KAMER 
Rating:
5.0

Customer did not leave a comment.

Robert McGee 
Rating:
5.0

The staff are very professional--Thank you

Thomas Hope 
Rating:
5.0

Customer did not leave a comment.

Hope Rupe  |  First Impressions 
Rating:
5.0

You are the best. Thank you, Isaac.

ISAAC DALLAGO 
Rating:
4.0

Customer did not leave a comment.

Douglas Allen 
Rating:
5.0

The location that I stored my things. The guys that work there have to be the nicest, and kindest guys that I have ever met. And what's funny about the whole situation is that I will miss them more than they will know. Thanks U Haul and thanks to the Guys that I will always remember.. Happy New Year

Jacqueline Varner  |  Overall Experience 
Rating:
5.0

Uhaul website grossly underestimated the number of Uboxes we would need. It said 4 for a 3 bedroom house. We needed 7! We wound up getting 5 u-boxes and one trailer and still had to leave stuff behind. It made the moving experience much more stressful than it needed to be.

Kenneth Page 
Rating:
5.0

The staff at Cave Creek are amazing and hard working people and was able to explain every detail

guisse belly 
Rating:
5.0

Customer did not leave a comment.

Dallas Breilein  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nathaniel Smith 
Rating:
5.0

Customer did not leave a comment.

Malcolm Cellard Farrall  |  Overall Experience 
Rating:
5.0

Professional, friendly and efficient staff!

Lance Rampy 
Rating:
5.0

Very friendly, prompt, efficient service!

Eric Keosky-Smith 
Rating:
5.0

Customer did not leave a comment.

Brenton Caruthers 
Rating:
5.0

It rained over the weekend. Van leaked on upper right side, so some boxes were soggy and some furniture was wet. So it created some issues for me during the move.

luis mariaas 
Rating:
5.0

Excellent. Quick drop off. Have used this location twice before and always excellent customer service.

Jacinta Tolinos 
Rating:
5.0

The gentleman that assisted me was very professional. ... The process was simple fast and straight forward. .. This is the second time that I have rented from this facility and will definitley return there if the need to rent arises again. ... Much thanks for a job well done.

Michael Mazor 
Rating:
5.0

Customer did not leave a comment.

Jeff Elliott 
Rating:
5.0

Customer did not leave a comment.

Rene Rodriguez 
Rating:
5.0

A+ What can I say these guys are the best.

Kelly Ryan 
Rating:
5.0

Great place, great people!

Frank Cappelletti 
Rating:
4.0

This U-hall location was the one bright spot in an otherwise miserable move. The staff was friendly, kind and patient.

Cary Leibowitz 
Rating:
5.0

Customer did not leave a comment.

Regina Alexandra 
Rating:
5.0

I am very happy with the service I have received from this location. It is convenient, lots of supplies, and friendly and helpful staff. Customer service is always pleasant too.

KATHY KERNAN 
Rating:
5.0

Customer did not leave a comment.

Robert Compher 
Rating:
5.0

Customer did not leave a comment.

James Jenkins 
Rating:
5.0

The truck was clean but I believe it was out of alignment as it pulled to the right. I forgot to mention it to the staff

MALCOLM POINTON 
Rating:
5.0

Great location, the Best!

Frank Cappelletti 
Rating:
5.0

Fix your app

Matthew Clements 
Rating:
5.0

Customer did not leave a comment.

Mike Beltran 
Rating:
5.0

The peoples at this location are the best-

Thomas Hope 
Rating:
5.0

Customer did not leave a comment.

Judith Van Houten 
Rating:
5.0

I believe the gentleman that checked me in was named Chris. He was very pleasant to deal with, and very personable. He is an asset to your company.

David Joling 
Rating:
5.0

Very easy process

patrice stewart 
Rating:
5.0

Customer did not leave a comment.

Rebecca Ahrlich 
Rating:
5.0

Customer did not leave a comment.

Dean Giannias 
Rating:
5.0

Customer did not leave a comment.

MARIA AVILA 
Rating:
5.0

I had the best experience because the service was fast, friendly and efficient. They really go above and beyond, every time I rent or purchase supplies from the Sunnyslope location.

Sheri Green 
Rating:
5.0

The attendants were amazingly helpful.

Sean Bourg 
Rating:
5.0

Very professional and accommodating !

Chris Beckley 
Rating:
5.0

I experienced a really Easy pick up and drop off. The staff on site were very nice and helpful.

Lauren Macpherson 
Rating:
5.0

Excellent service, thank you!

John Daniels 
Rating:
5.0

Customer did not leave a comment.

Steven Coleman 
Rating:
5.0

Customer did not leave a comment.

BRIAN RUSTAD 
Rating:
5.0

The three gentlemen who helped me with picking up and returning made everything about moving less stressful and more fun. Thanks guys!

Rochelle Williams 
Rating:
5.0

Steve and Devon always go the extra mile, a great shop!

Chris Beckley 
Rating:
5.0

Customer did not leave a comment.

BYRON FARNSWORTH  |  Overall Experience 
Rating:
5.0

The access hours are not convenient but it’s based on the hours of the store and it is what it is

Jennie Valentin  |  First Impressions 
Rating:
5.0

Devon and Stephen were very helpful. Moving is stressful and aligning timelines didn’t work out . They went above and beyond to help me.

Robert Culbertson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DUNAR RAYNOR  |  First Impressions 
Rating:
5.0

It’s was very convenient and helpful in the time of need. Thank You for all the help!

KOREA HORTON  |  Overall Experience 
Rating:
4.0

I was denied access to my unit during business hours by a uhual employee. Very frustrating.

BYRON FARNSWORTH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bobby Avondet  |  Overall Experience 
Rating:
5.0

Devon was professional, efficient and helpful! Just what one needs after a cross country journey of 33 hours. Thank you! Michelle Herauf Erik Garcia

MICHELLE HERAUF  |  First Impressions 
Rating:
5.0

Great work, great guys.

andrew treglia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rory Costillo  |  Overall Experience 
Rating:
5.0

Thank you for helping us out in a pinch

Linda Howell  |  First Impressions 
Rating:
1.0

Some off your personal need mire trainer more friendly way to treating customers I say that because I'm be for almost a year rent the the storage and there and they never say even thank you or something for you know I tell you guys this because I have a business and I know how did you treating customers You asking me if I recommend you guys again with somebody else at deftly not

Abraham Chavez  |  Overall Experience 
Rating:
5.0

The staff is so helpful and friendly and that you don’t find to much !! Great place to store your things

Jacqueline Varner  |  Overall Experience 
Rating:
5.0

The staff made you feel like family. Very professional. Very easy to work with. 100% satisfied.

Jon Welch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanne Vanderheiden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Roediger  |  Overall Experience 
Rating:
5.0

Very blessed to have worked with this U-Haul’s team! Such an amazing, helpful group. Thank you, U-Haul!!!!

Sydney Davis  |  Overall Experience 
Rating:
5.0

No problems.

James Beal  |  Overall Experience 
Rating:
5.0

Enrique is the consummate profession -- very helpful, We had a lot going on and were terribly disorganized, but he more than put up with us. He helped us make it happen. Great service!. Thank you.

kevin williams  |  First Impressions 
Rating:
5.0

CUSTOMER SERVICE WAS THE BEST I'VE EVER EXPERIENCED.

Zemora Davis  |  First Impressions 
Rating:
4.0

ALL GOOD

Adrienne Atkins  |  Overall Experience 
Rating:
5.0

Your neighbors are a challenge. I commend your staff in their ability to deal with them!

John Pangborn  |  Overall Experience 
Rating:
5.0

Great service.

Denna Evans  |  Reservation 
Rating:
5.0

none

terry whiddon  |  Overall Experience 
No reviews have been submitted for this location.

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