Customer Reviews for U-Haul of Streetsboro

3,872 reviews

9034 State Rte 14   Streetsboro, OH 44241

(330) 626-3474

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(330) 626-3474

9034 State Rte 14
Streetsboro, OH 44241

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Margaret Pecchio 
Rating:
5.0

Customer did not leave a comment.

Cliff Smith 
Rating:
5.0

Customer did not leave a comment.

Margaret Pecchio 
Rating:
5.0

Customer did not leave a comment.

Crystal Johnson 
Rating:
5.0

Customer did not leave a comment.

Michelle Ostrowski 
Rating:
5.0

Customer did not leave a comment.

Carl Schuttenberg 
Rating:
5.0

The young lady that waited on me at the desk and hooked up the trailer was very efficient and professional.

Thomas Pawlik 
Rating:
5.0

Customer did not leave a comment.

Raeann Capstick 
Rating:
5.0

Customer service was excellent both on pickup and drop off!

Greg Huck 
Rating:
5.0

Quit pushing your customers to do your clerical work. I don't want your app. On my device. I was given miss information through your out of country call centers. If not for the great customer service that I got from the steerboro location I would have canceled my reservation and rented a vehicle from another company. I drop off on red Bank road in the ace hardware Two days early. The scruffy man was less than pleasant. This was my last time with this company.

richard allison 
Rating:
5.0

The representative was outstanding! She is friendly, knowledgeable and efficient.

Axel Fisser 
Rating:
5.0

Fantastic U-Haul location and great customer service! Employees Amber and Cody far exceeded my expectations! I was amazed at their customer service skills, honesty and efficiency! Thanks for a job well done!

Wes Gahagan 
Rating:
5.0

Great place to rent equipment.

Axel Fisser 
Rating:
5.0

The staff was knowledgeable and efficient. The knew the options they had available

Laurin Kline 
Rating:
5.0

Customer did not leave a comment.

Nicholas Kicielinski 
Rating:
4.0

Customer did not leave a comment.

Rodney Bowman 
Rating:
1.0

The truck was dirty in the trailer

Lajuan Black 
Rating:
5.0

Customer did not leave a comment.

Jason Honeycutt 
Rating:
4.0

I think advertising the actual cost of the rental would be better. I can't imagine anybody who gets taken in by the $29.99 for the day will likely rent again after that price balloons to $105. Stop nickel and diming people who are likely in a bad life situation that they're desperate to get out of. That's just not cool. I already paid for the gas I used, plus a little extra. So what exactly is the $.99/mile for? And what the heck is an "environmental fee?" Yeah, it's only $1 but still... It all just seems super sleazy and scammy.

john haugh 
Rating:
5.0

Customer did not leave a comment.

Carmelene Jefferson 
Rating:
5.0

Truck was a little old and got bad gas mileage, cab was noisy.

Tom Burgett 
Rating:
5.0

This location is the best U-Haul store I've ever used. Great and friendly customer service, plentiful supplies, and convenient hours of service. Amber runs a first rate operation!

Harry Rowell 
Rating:
5.0

Customer did not leave a comment.

beth wayner 
Rating:
5.0

They go out of their way to make everything perfect

Douglas Slates 
Rating:
5.0

Fast knowledgeable friendly service.

Stephen Wood 
Rating:
5.0

Staff was a huge help.

Kenneth STASIAK 
Rating:
5.0

Excellent customer service! Very friendly and helpful.

Susan Oshell 
Rating:
5.0

Customer did not leave a comment.

Dean Koepke 
Rating:
5.0

Customer did not leave a comment.

Roger Eikelberry 
Rating:
5.0

Great customer service!!

Susan Carnal Austin 
Rating:
5.0

Customer did not leave a comment.

Chris Singleton 
Rating:
5.0

Customer did not leave a comment.

Alexandra Bigler 
Rating:
5.0

Customer did not leave a comment.

Kimberly Ehasz 
Rating:
5.0

Customer did not leave a comment.

Mario A Cribari 
Rating:
5.0

Not sure if this is something that is only seen by the location or if corporate gets it too, but I really wish you would redesign the site a bit. I shouldn't have to click "I am not interested in this service" 10 times to get to the truck rental screen. I'm not moving anywhere, I'm just grabbing some lumber from Lowe's. There should be a streamlined option that does not take you through each and every additional service you can upcharge.

Colin Kmetz 
Rating:
5.0

Customer did not leave a comment.

Mike Young 
Rating:
5.0

Customer did not leave a comment.

Robert Allen 
Rating:
5.0

Amber was a huge help and a real asset to your company and this location.

CLIFTON CRAVENS 
Rating:
5.0

Customer did not leave a comment.

Aiden Brimhall 
Rating:
5.0

Customer did not leave a comment.

Lynne Toplovich 
Rating:
5.0

Amber was amazing. I needed to make last minute adjustments to my reservation. She made this happen smoothly. She couldn't have been more helpful and friendly.

Jeffrey Bugara 
Rating:
5.0

Smooth transaction. The salespeople were friendly informative, and efficient. The equipment worked well. I’ve rented at this location and always been pleased.

Richard Wilson 
Rating:
5.0

Customer did not leave a comment.

Steve Coates 
Rating:
5.0

Wiper fluid was frozen and it was tough keeping wind shield clean! Otherwise an excellent experience! Thank you

Anthony Davidson Sr 
Rating:
5.0

Customer did not leave a comment.

Russel Warner 
Rating:
5.0

Manager is excellent. Having been to other local Uhaul stores, can’t express how wonderful her helpfulness and the desire to go above and beyond the expected she goes.

Craig Phythyon 
Rating:
3.0

Customer did not leave a comment.

Trefor Powell 
Rating:
5.0

Customer did not leave a comment.

Mark Hannan 
Rating:
3.0

Customer did not leave a comment.

Joshua Knight 
Rating:
5.0

Customer did not leave a comment.

Randall Bisbee 
Rating:
5.0

Customer did not leave a comment.

David Andrews 
Rating:
5.0

The general manager was wonderful to work with. She was very professional and friendly.

NEAL EVERS 
Rating:
5.0

The whole experience was professional and welcoming. The manager Amber provided outstanding experience and was a pleasure to work with.

STEVEN HARPER 
Rating:
5.0

Everyone at Streetsboro Uhaul were so helpful & friendly! Highly recommend! Wouldn’t rent from anywhere else!

Deanne Nelisse 
Rating:
5.0

The attendant was outstanding.

Mark Feldkamp 
Rating:
5.0

Customer did not leave a comment.

Jennifer Lawther 
Rating:
5.0

Customer did not leave a comment.

david kolar 
Rating:
5.0

Customer did not leave a comment.

Eric Duke 
Rating:
5.0

Customer did not leave a comment.

Marshe wright 
Rating:
5.0

Nice people with great service! The truck was an old dog. Smelled like coolant was burning off and the check engine light was on from the time of pickup to return.

Daniel Slates 
Rating:
5.0

Customer did not leave a comment.

michael coughlin 
Rating:
5.0

Did find after picking up a trailer 2 of the tie down rails on left rear were broken and pulled off of the wall making tiring down my load difficult. I did inform and show attendant the problem and she was to take trailer off line and let her boss know of needed repair.

Bruce Hubach 
Rating:
5.0

Customer did not leave a comment.

Chris Miller 
Rating:
5.0

I can't say enough about The nice friendly staff at Streetsboro,Ohio U-Haul The best staff ever You leave feeling like family nice warm &welcoming I will always use this location

tiffany dye 
Rating:
5.0

Keep doing what you're doing. Everyone was nice and professional. Amber was super, give the girl a raise!.

anthony szachury 
Rating:
5.0

Customer did not leave a comment.

Brittany Musleve 
Rating:
5.0

Customer did not leave a comment.

Martin Seward 
Rating:
5.0

Customer did not leave a comment.

William DeYoung 
Rating:
4.0

Service and personnel at location were fine. However when I got loaded I noticed a very low tire. I called service,finally got through. They gave the call to a towing service on the west side of Cleveland,around 4:00 pm. For various reasons they couldn't make it, I called them,weren't very sure if or when they could make it,around 9:00 pm. Called your roadside people again told them I've got to leave early etc. Some guy looked,got back to me,found an actual tire service a lot closer by 10:00 pm. Guy was there by 11:30 and got the job done! Great! Point being why wasn't this done to begin with?

anthony szachury 
Rating:
2.0

When I picked up my truck a male worker had horrible body odor and when I returned the truck later in the day one of the female workers reeked of marijuana. I would suggest counseling on personal hygiene in the workplace is needed. There was also issues with computer equipment which slowed down checking in and out that created longer wait times for other customers that the employees were aware of and commented had needed corrected for some period of time. I will only return to this location in the future if there is no other option.

Michelle Savory 
Rating:
5.0

The manager was super!

Mary Morse 
Rating:
5.0

Helpful staff

michael cipriano 
Rating:
1.0

They made me pay for damage not caused by me I need someone to figure out how I'm going to get my money back

William Streets 
Rating:
5.0

The manager is a Saint she helps her costumers and is there for them

Douglas Slates 
Rating:
1.0

have equipment that actually works the truck i rented was a disaster.

James Moon 
Rating:
5.0

Customer did not leave a comment.

Susan Knudsen 
Rating:
5.0

Quick, easy & very friendly staff

Tammy McCabe 
Rating:
4.0

Customer did not leave a comment.

jon monaco 
Rating:
5.0

Customer did not leave a comment.

Trevor Gummere 
Rating:
5.0

Please clean the inside window's

Edward Pishney 
Rating:
5.0

Wow - I'm impressed with the Streetsboro location! The customer service is outstanding, and the facility has everything you will need for your project. I highly recommend them, and even though it's not the closet location to my residents, it was definitely a pleasant surprise to me that I was switched to this location for the pickup. My next rental will be at Streetsboro because they won me over with there service. * Thank you staff, it was nice doing business with you:)

Joseph Borovicka 
Rating:
4.0

The inside window's dirty .Every thing else was Great 👍.

Edward Pishney 
Rating:
5.0

Awesome employees

Patrick Domos 
Rating:
5.0

The truck was great. I was very impressed on how well it handled. No suggestions on improvement.

Rebecca Dorwart 
Rating:
5.0

Customer did not leave a comment.

Joseph Mckenna 
Rating:
5.0

Customer did not leave a comment.

Barbara Ruonavaara 
Rating:
5.0

The employees were very well trained and efficient. It was a good experience and a pleasure to deal with the employees.

Kevin Sedlak 
Rating:
5.0

Customer did not leave a comment.

ANNA DUNN 
Rating:
5.0

I have used You Haul car hauler trailers a number of times. I wish I owned one however I have heard that You Haul does not sell their used trailers, only used trucks.

Michael Coss 
Rating:
5.0

Easy check in and check out.

MArk Saunders 
Rating:
5.0

Everyone was very helpful. Great experience, look forward to using this particular store again.

Cole Ebersole 
Rating:
1.0

Upon arrival we could not gain access to the keys for the rented van. After over an hour or waiting and talking to Uhaul reps we decided to just rent a larger truck from the next closest location. REMOTE CHECK-IN WAS A FAIL FOR US.

Amanda Butler 
Rating:
5.0

Customer did not leave a comment.

Joseph Mckenna 
Rating:
5.0

Very pleasant crew!

Margaret Pecchio 
Rating:
5.0

Customer did not leave a comment.

Gerald Bierly 
Rating:
4.0

Customer did not leave a comment.

Kristin M Knuth 
Rating:
5.0

Make sure to train employees on reading the gas gauge. I was over a quarter of a tank but the employee didn’t understand how gauges work and had to bring out her manager who verified that the gauge was indeed over a quarter of a tank. Otherwise it was seamless!

Michael Ianni 
Rating:
5.0

Customer did not leave a comment.

Ezekiel Bowers 
Rating:
5.0

I have had nothing but good experiences at this location, always friendly and ready to get you on your way, reserved equipment has always been there.

mike rausch 
Rating:
5.0

Truck had a lot of miles. Check engine light on but ran well. Great awesome customer service saved my day. Very friendly and helpful staff wanted to provide the best service which they did!!

brian welsh 
No reviews have been submitted for this location.

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